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Fun with Darkfalls Support
This should be seen as a warning to all those still queing up to play this game
After resubscribing to DF at the end of my initial months play I was suprised to find the purchase was easy and there were no problems in the automated process.
I went to the account management site, clicked "buy recurring subscription" typed in my credit cards verification code and was done. I had two emails in my mail box telling me everything was fine. I logged into Darkfall and played for 20 minutes, then logged out and had a bite to eat.
Comming back to the game, I ran the client and was given an error "Account not active (#3)"
hmmm
Tried again (same response obviosuly)
Ok, so I checked the accounts system, my account was Active (apparantly), I checked my credit card, and I had, indeed, been charged.
Ok, this is where things get bad.
Looking for support
- Theres a support option within the accounts management page. So i fill in the details, press submit, and get an error. This system is not actually working.
- Ok, next I head to AV's forums to look about. Theres a sticky "Account Problems". Cool!! I leave a post on there. Its on page 114. (not inspiring confidence)
- No replys to this post.
- So I Pm a few mods and developers. Some guy called Brannoc tells me to head to a different AV support site. http://support.darkfallonline.com/index.php. Which I do and create a ticket!! Excellent. we are getting somewhere at last!!
- No reply, no responce, nothing. Except I can see on the account management pages that my paid for time is ticking down
- Ok, now its time to leave a post on DF's forum asking for some advise.
You have received an infraction at Darkfall Forums.
Reason: TWO - You may not excessively communicate the same idea, phrase, or create spam within the community; you may not create any thread or post for the sole purpose of causing unrest in the community; you may not cause any sort of disturbance within a thread with the intent of ruining it; and you may not make one line posts such as IBTL, IBTB, BUMP, etc. Moderators are at their full discretion to enforce the spirit of this rule.
-------
Don't do that.
-------
They deleted my post and slapped me down?
Ok, theres no real problem here for me, I call the credit card company and get my cash refunded. Tascos (who didnt reply to my PM btw) can go jump in the river, but, if you are thinking of trying this game, I would bear in mind AV's attitude to any problems you may have.
If I had not got the cash refunded, then I would never have had a response from AV and they would have actually stolen the £10 or whatever it cost. Pathetic
And its not just me. With their limited numbers of actual players, a thread with 114 pages is a large % of users.
Do you take the risk with your time (money is not an issue for any game, its the time you sink into it) or do you wait for the next game from a company who can do the basics?
Bye Bye AV, and any fanbois replying with the "dont let the door" response, good luck to you, i hope you don't fall foul of AV's childlike business practises
Quick edit. Even with my money refunded, the account pages shows my account as actuive, the time ticking down but theres still not been a word from AV.
Programmers maybe, basic business sense? None
{mod edit to thread title}
Comments
Why am I not suprised.
Seeing how it went at launch and their rampant billing problems. How they dealed with it and their customers... or better yet... putting all the blame on the customers or some other party, all but themselves.
I am not suprised the exact same shit happens a month later.
Now comes the great part ofcourse.
We now go sit back, grab some beer and popcorn and see how Tasos is gonna spin it this time.
Altho I expect the usual. Tasos blaming you the customers and some other party again... and the fanbois... well they gonna tell you now that you are not hardcore enough.
Cheers
Thats some nasty shit.
Lucky i have had no problems. And none i know of either.
I guess Aventurine get so much trolling they are unable to find the real "people".
This sounds like a hell.
I'll give my opinion in here. From the first time they announced they will have a "staged" game release it started to sound really "weird". In my opinion they are not "bad" people.Tthey just lack the resources to work better, they have probably one or two administratives to or maybe none, to solve this kind of problems. The smarter move in my opinion since the game was announced to be released in this way, was to wait and see.
At least you got your money back
"I guess Aventurine get so much trolling they are unable to find the real "people".
That's the reason why most games have a working, dedicated support infrastructure in place before "release".
I guess Aventurine decided that sponsoring rally cars was more important than having a functioning support staff.
Oh well, it's been apparent for a very long time that their priorities aren't in the right places.
That's my opinion anyway. If someone doesn't like it, then THIS is for you.
DarkFall FAQ - Read then Question with Boldness
And don't forget trolls caused the delay of the game too.
I bet without trolls Darkfall would have been a decent game an not the sad piece of bad software it is.
BTW you still braking your promise of leaving the forums and fully enjoying the game
Nice deflect. It is the trolls' fault that billing is screwed up for the real "people". It couldn't possibly be the company's fault.
------------------
Originally posted by javac
well i'm 35 and have a PhD in science, and then 10 years experience in bioinformatics... you?
http://www.mmorpg.com/discussion2.cfm/thread/218865/page/8
And the fanbois come out of the left corner swinging....
There was nothing "emo" whatsoever in the OP's post, which was worded clearly and calmly, so I would assume that the same was the case for their post on the official DF forums. You on the other hand show once again to the MMO gaming community exactly the kind of person you're likely to meet in Darkfall... and reinforce our gratitude that this POS game exists, not for its own sake but as a holding pen that keeps you all out of every other game.
Darkfall = Best Spam Filter Ever
.......lol......and the drama of this very poorly run game continues.......
Played : WOW, LOTRO, COH/COV, EQ2, SWG, and WAR.
Playing EVE Online and AOC.
Wtg for SW:TOR and WOD
Why are peoples giving money to them is MIND BOGLING ! STOP !
I'm almost thankful for the p.o.s. that is DF. It keeps about 5000 of these immature asshats away from other games. Although for how long is anybody's guess...
To the OP: Glad things worked out in the end with regard to your CC company giving you $ back. And thanks for giving the fence sitters a heads up.
Good to know that other people are filing disputes with their credit card companies... OP, you should have filed a dispute of buying the game. Just point the CC company to their website, show them its full of false advertising and full of information thats not even part of the game...
You will get your $50 back you spent on this game... If AV says anything, just tell them to update their website and get rid of the false advertising so other people don't dispute their purchases like you did...
I am just glad to see someone else filed a dispute and got their money back for this failure of a game...
I wouldn't ask for the cash back for the game, I got the first months play as was the deal. And I enjoyed it. Which is what annoys me to be brutally honest,
DF is a really fun game, its an old concept, but one that I have been waiting to be brought into the current days technology ever since Asherons Call (where I was too chicken/slow for Darktide)
I'm hoping the "other" PvP game inc soon has a better idea about dealing with people than AV had.
it's ok, prow is just lying through his teeth about ever even playing Darkfall, let alone buying it.
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
Agreed. {mod edit}
You'd think there'd be more support for an indie company that just pulled off what no MMO has done for nearly a decade.
Darkfall Travelogues!
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
I'm sorry...but seriously. If you want to defend Darkfall, at least use arguments that hold merit. Being sold out on a staggered release schedule is NOT an accomplishment. I mean seriously....if they had offered access to all instead of 5000, then another 1000 and another 1000 and so on, yes, then it would be an accomplishment.
But being sold out of a small amount of copies that they control is not an accomplishment. It's rather sad that so many people who want to play the game don't even get a chance to do so because the company can't handle it.
Which Final Fantasy Character Are You?
Final Fantasy 7
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
Agreed. {mod edit}
You'd think there'd be more support for an indie company that just pulled off what no MMO has done for nearly a decade.
Er what exactly have they done that no one else has done for over a decade? Created a game with full loot whereby the loot is basically meaningless anyways? Sure the idea is great, however the actual game is lacking. You troll just as much as anyone here, just in a fanboy sense. You hide behind the word troll.
As for their complete ridiculous billing system I would not be shocked if you bought the game, then disputed the charges after your account was activated and still got a free month out of it. They don't seem to deactivate accounts very fast. If they claim anything you can just lead them to their piss poor website that misleads anyone buying the game.
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
Agreed. {mod edit}
You'd think there'd be more support for an indie company that just pulled off what no MMO has done for nearly a decade.
Er what exactly have they done that no one else has done for over a decade? Created a game with full loot whereby the loot is basically meaningless anyways?
Seamless zoneless MMO with no loading screens, sandbox style play, something people have been screaming for since WoW dominated the market, twitch based combat incorporating a physics engine, arrow flights, spell flights, aiming your swings, massive 400 man sieges (no artificial limit on how many people can fight in a given place), twitch based naval combat, mounted combat (AoC managed to get that one in), need I go on?
They did all that and more with only 30 people and a 10 million euro budget. WoW, on the flipside, with hundreds of people and many many millions of dollars managed to create a game void of ANY unique feature, not a single innovation.
Darkfall Travelogues!
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
Agreed. {mod edit}
You'd think there'd be more support for an indie company that just pulled off what no MMO has done for nearly a decade.
Er what exactly have they done that no one else has done for over a decade? Created a game with full loot whereby the loot is basically meaningless anyways?
Seamless zoneless MMO with no loading screens, sandbox style play, something people have been screaming for since WoW dominated the market, twitch based combat incorporating a physics engine, arrow flights, spell flights, aiming your swings, massive 400 man sieges (no artificial limit on how many people can fight in a given place), twitch based naval combat, mounted combat (AoC managed to get that one in), need I go on?
They did all that and more with only 30 people and a 10 million euro budget. WoW, on the flipside, with hundreds of people and many many millions of dollars managed to create a game void of ANY unique feature, not a single innovation.
But at least everyone who -WANTS- to play WoW -CAN- play WoW. Unlike DF. Just for clarification purposes.
Which Final Fantasy Character Are You?
Final Fantasy 7
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
I'm sorry...but seriously. If you want to defend Darkfall, at least use arguments that hold merit. Being sold out on a staggered release schedule is NOT an accomplishment. I mean seriously....if they had offered access to all instead of 5000, then another 1000 and another 1000 and so on, yes, then it would be an accomplishment.
But being sold out of a small amount of copies that they control is not an accomplishment. It's rather sad that so many people who want to play the game don't even get a chance to do so because the company can't handle it.
so in other words it's sold out?
thanks for clearing that up....
ps: equating 'sold out', which is factually true, does not automatically mean 'zomg blockbuster amazing'. it just means sold out.
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
I'm sorry...but seriously. If you want to defend Darkfall, at least use arguments that hold merit. Being sold out on a staggered release schedule is NOT an accomplishment. I mean seriously....if they had offered access to all instead of 5000, then another 1000 and another 1000 and so on, yes, then it would be an accomplishment.
But being sold out of a small amount of copies that they control is not an accomplishment. It's rather sad that so many people who want to play the game don't even get a chance to do so because the company can't handle it.
so in other words it's sold out?
thanks for clearing that up....
ps: equating 'sold out', which is factually true, does not automatically mean 'zomg blockbuster amazing'. it just means sold out.
news flash:
the king of mmorpgs world of warcraft created by blizzard has finally been killed.
out of the shadows came a game called Darkfall created by AV. Their game sells out every day putting the subscriber base to over 10 billon active players online right now on 1 single server. Darkfall is a marketing success and all thanks to Tasos who is behind the massivly successful marketing campain.
No other game has ever sold out ever. AV cannot meet the world demand on their product. They are currently negotiating to purchase Activision to get enought staff to meet the demands of their global success Darkfall.
/sarcasm off.
Btw remember what spongebob said
"Darkfall will be successful if you Believe"
Omg im halucinating now aaaaahhhhhhhhhhhhhhh Darkfall is a success omg ahhhhhhhhhhhhhhhhh *shoots self in the mouth splattering his brains everywhere*
Im going to sell you a dream.
Technically yes. But also technically, by not providing the numbers by which it was "sold out" you are misrepresenting facts.
Sold out with 10-20K subs would be more accurate. Those numbers are very low for an MMORPG.
I am the type of player where I like to do everything and anything from time to time.
http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.
Why are "peoples" giving money to support mindnumbingly dumbed-down and repetitive easy-mode MMOs like WOW and all the equally dumbified clones it has produced?! STOP!!!
ps: Darkfall continues to be sold out. lol.
Agreed. {mod edit}
You'd think there'd be more support for an indie company that just pulled off what no MMO has done for nearly a decade.
Er what exactly have they done that no one else has done for over a decade? Created a game with full loot whereby the loot is basically meaningless anyways?
Seamless zoneless MMO with no loading screens, sandbox style play, something people have been screaming for since WoW dominated the market, twitch based combat incorporating a physics engine, arrow flights, spell flights, aiming your swings, massive 400 man sieges (no artificial limit on how many people can fight in a given place), twitch based naval combat, mounted combat (AoC managed to get that one in), need I go on?
They did all that and more with only 30 people and a 10 million euro budget. WoW, on the flipside, with hundreds of people and many many millions of dollars managed to create a game void of ANY unique feature, not a single innovation.
In my opinion, its not a sandbox. A sandbox would let you do anything you want and is without "levels". Darkfall has "levels" masked as skill-ups. It also forces you to join a guild if you want to do anything productive. If I wanted play this game as a solo crafter and never wanted to engage in PvP, could I? And how would I sell these crafted items. Is there an auction house? Player vending fronts? No, I'm forced to do trading. Which in the end, would most likely get me killed. If they don't have the tools in place to be a sandbox, then it isn't. They could add features later on which would likely make it more of a sandbox, but as it stands now, it isn't.
I have been intrigued with the guild dynamics, though. They have done that part of the game much justice.
Technically yes. But also technically, by not providing the numbers by which it was "sold out" you are misrepresenting facts.
Sold out with 10-20K subs would be more accurate. Those numbers are very low for an MMORPG.
ffs, the facts are that it's sold out. stop trying to squirm around it rofl.