Anyone know the customer services phone for Funcom

baconator616

re-subbed last night. My account is frozen because the "payment didn't go through", but the bank just confirmed the payment. Tried many times to fix it on the accounts page.

I fear I may be double charged or that I will be charged and no services rendered. I sent an e-mail to their account support. Is there a Phone number I may call instead?

Zorvan

They have no phone support. You'll have to hope they respond to your e-mail in less than two days. FC customer service is one of their worst flaws.

Same thing happened to me before. AO billing system is a screwy mess and tends to bork easily.

I can offer you one tip that may help. Since you're reactivating the account, see if you still have a "reactivate" button under your details on your account page. If you do, hit it again. It won't double bill you, but it is a common error, where the billing system won't process the charge because the account itself hasn't been activated by you.

baconator616

Originally posted by Zorvan


They have no phone support. You'll have to hope they respond to your e-mail in less than two days. FC customer service is one of their worst flaws.
Same thing happened to me before. AO billing system is a screwy mess and tends to bork easily.
I can offer you one tip that may help. Since you're reactivating the account, see if you still have a "reactivate" button under your details on your account page. If you do, hit it again. It won't double bill you, but it is a common error, where the billing system won't process the charge because the account itself hasn't been activated by you.

 

Thanks for the tip... it didn't work unfortunately... still says frozen. I guess I'll await their response