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CO lifetime and 6-month refunds?
TheStarheart
Member Posts: 368
So I've seen a few threads about Cryptic giving out refunds for the lifetime and 6-month subs. The catch, however, is that they seem to be shutting down all of the threads people start saying that they were given a refund. Even when they're saying that the customer support was very compliant and that they would buy the game for sure in the future if they fixed some things.
Wondering what people think about this...why do you think they are shutting down the threads, not revealing information about honoring refunds, but doing so when people call and ask about it?
If anyone has more information about what is going on to in case I missed something or interpreted something wrong it would be great if you shed more light on the topic. Thanks.
Comments
They are indeed refunding for life time subscriptions the original thread which is now deleted had posts from multiple players explaining that customer service was great and they were told by the customer service rep they were receiving many phone calls about players wanting a refund and passing on the compliants about the game to the developers.
I'm happy to see Cryptic is refunding money for these as I believe they should because of the crap they pulled on launch day. They probably don't want the blood on their hands for not refunding the lifetime subscription fees with STO in works and not refunding for these subscriptions afterall would just leave many players frustrated with them and eventually be turned away from that product.
I would assume the thread nuking is just basic damage control.
This is just another black eye for the CO Devs, the previous biggie their attempted poaching of established CoH SG leaders which backfired, primarily because there were hundreds of people on the CO forums wanting to get into the closed beta who were ignored in favor of CoH players.
Then the marketing guy, whatever his name is, gave a flippant, "So what, get over it" response that enraged players even more. It was a ham-fisted and cynical attempt to woo players with influence ("If we get the SG leaders playing, their SG members will follow") that blew up in their faces, and now it looks like they did a similar thing with the lifetime subscriptions -- namely, entice people with gameplay they knew was going to change by showing people overpowered characters that would be nerfed on launch day.
Essentially the CO Devs are coming across as either devious or clueless, which is probably why those threads are being deleted.
I agree with you. I'm wondering why not make an official post then instead on the website instead of honoring refunds, but deleting threads about it? Seems like something people should know if they didn't feel like their sub was worthwhile anymore.
From what I understand, that "refund" thread was filled with posters who were full of shit, and that there were NOT actually a lot of people asking for refunds. Perhaps that's why the thread was closed.
Oh noes! They turned off god mode! Eject Eject!
If a person is so fickle that they would want a refund because of that patch, they really should never have bought the damn thing in the first place. Especially considering that it said very plainly that its non refundable right there on the purchase page.
What is really funny is that everyone who just started the game for the first time on Tuesday seems to think the game is just fine. I have yet to hear any DOOM from first time players. Its only the head start people who made the horribly gimp characters or just really get off on having no challenge at all that are freaking out.
Far from the worst patch I have seen. NGE, now there is a patch that merits the term full refund. I don't think there have been any that bad since.
The part of the CO community that is complaining is a bunch of crybabies, when a dual swordsman is able to solo 5 mobs all 2 levels higher than he is, the game is broken. I have never been able to do the things in other games that I could do in CO. The game sucked, now it might actually be worth playing.
No there were tons. I canceled my 6m. Cryptic was veryt nice and said they were getting alot of calls for this.. so I think I will believe him
I guess its easier to post and say this here where they.. the CO community cant read it huh lmao.
One you need to find out what a SUPER HERO is. And what Cryptic did had nothing to do with how many you can solo. If you every played the game you would have noticed how tiny the maps are.. and about 20+ instances with 1-50 then other maps with no more than 100 people in them. No servers to join. People were leveling super fast. But your a super hero that now you can maybe take one mob. Now a mob here is 4 reg plain npc's. You can pick up a truck.. but not mobs lol.. yeah thats what a SUPER HERO can do huh. anyway..
I like how it went from "he is.. to I could" nice try..
I myself feel that anyone who purchases a 6mo or lifetime type subscription for a new unproven MMO type game is not a good idea. Depending on how the game turns out will then dictate if that type of investment is worth it. These type of subscriptions should be offered after the game has launched and has gotten it's legs.
Momo sucks, I have proof.
People read too much into things, just being able to get their money back for something like this is already a good enough.
They have no real obligation to refund for a nerf patch even if it is on the launch day, but they still did it anyways.
I'm not sure I have ever read a more scatterbrained reply on any forums. I think you win. Please tell me English isn't your first language.
The law says they have to give refunds.
Regardless of locking/deleting topics about it or not. Damage control.
If they would have offered the lifetime and 6 months subscriptions after launch then Cryptic wouldn't have so much egg of their face right now. I think Cryptic made a decent game but when you have visions of money flying in your brain 24/7 this is what happens.
The patch isn't that bad. I use regen. Sure it was nerfed and now I'm not in god mode. I'm a Superhero not a God. I just changed my tactics when fighting mobs and find the game more challenging. I like the patch, as do others.
For nerfing a game?
Holy crap that is some new law that pop out of no where. If the game or company is completely shutting down that would be one thing, but for a patch?
Unless there is some sort of secret agreement or loopholes I am not seeing, where is that law? I need to thank the idiot that made that non-sense of a law. Even in the name of protecting customer interest, for nerfing? Seriously?
This is an aside, but still contributes to my overall wonderings about their policy when it comes to informing the consumer...Why are they resorting to having players figure out the patch? They won't release the patch notes. Another damage control because I read the current player-compiled list and most things were decreased in effective 66%, some down 33%, others down even greater amounts. It definitely changes the gameplay considerably.
People can certainly determine on their own whether they want to play or not. This doesn't really concern me that much because you shouldn't force people into playing something, it's their own choice. I'm mainly concerned about the way the company is handling the consumer, whether it be because of Emmert, Roper, Atari, Cryptic, wherever.
+ giving out refunds
- not introducing this substantial of a patch or giving any warning before release
- shutting down threads about refunds with no negative posts
- not release patch notes for patches
Errr... they aren't refunding for that reason:
- your first month of gameplay is free with the game as far I know. The 6mo/lifetime subscriptions are essentially pre-orders for after that free month ends.
- your credit card company will almost certainly reverse a transaction if the goods have not been shipped and you've been charged for it.
In this case, I would imagine credit card companies would almost certainly charge-back the merchant - which wouldn't do Cryptic any favours.
It is good that they aren't being 'aggressive' over this, but as far as I know there is no alternative.
However, I do agree with closing threads on this subject on the official forums - that's not really a constructive topic imho.
well that is what the problem is you want to see CO as a DnD type game and not what the title and the background of the game was suppose to be.it is a SUPERHERO base game and yes you should be able to wipe the floor with henchmen 2 lvls higher then you all the people claiming that others are whining and crying because there superhero/heroine is now an aquaman after going thru OB abd then headstart just to get hit on launch day by that big nerf patch.
well that is what the problem is you want to see CO as a DnD type game and not what the title and the background of the game was suppose to be.it is a SUPERHERO base game and yes you should be able to wipe the floor with henchmen 2 lvls higher then you all the people claiming that others are whining and crying because there superhero/heroine is now an aquaman after going thru OB abd then headstart just to get hit on launch day by that big nerf patch.
You do know that Champions IS a DnD type game, right?
Seeing as how the entire concept of 'level' doesn't exist in most other superhero media, I don't think its all that clear about what a superhero MMOG should or should not be. There is certainly nothing in the comics that dictate what a level 15 Wolverine is and is not capable of defeating.
One thing is certain though. This is a MMORPG and in this genre there are some standards about what players can or cannot kill as they are leveling up. Its definitely not normal or expected for any MMOG, regardless of theme, to be able to defeat large number of enemies that are higher level than you. It wasn't part of Cryptic's design. Being able to do that was completely unintentional.
If you want to get all geeky about what a superhero can do in the comics, just accept that Batman is level 40 and all the movies, cartoons, and comics were all taking place in the level 10-20 zone. Go there on your level 40 and you can likely fullfil every dream you ever had of fighting mass amounts of enemies just like your favorite superhero in the comics.