We definitely have a very good company behind Fallen Earth. I can second a few of the posts here, talking about their experience with customer support from fallen earth. I actually submitted a ticket, my first ticket ever since going live, about some items i lost during a server restart. I got about 3-4 emails from Icarus the same day, giving me the status of my ticket and that they retrieved the items I had lost when they took down the server. The next day in the patch notes, I see that they added "Optimizations to prevent item loss after a server shutdown."
Cheers to Icarus, they've gotten it right and listen to the feedback of their players.
Comments
We definitely have a very good company behind Fallen Earth. I can second a few of the posts here, talking about their experience with customer support from fallen earth. I actually submitted a ticket, my first ticket ever since going live, about some items i lost during a server restart. I got about 3-4 emails from Icarus the same day, giving me the status of my ticket and that they retrieved the items I had lost when they took down the server. The next day in the patch notes, I see that they added "Optimizations to prevent item loss after a server shutdown."
Cheers to Icarus, they've gotten it right and listen to the feedback of their players.