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Need Graphics Card help!! Please

2

Comments

  • MyskMysk Member Posts: 982

    Even though the card is plugged into the power supply that does not mean that the power supply is pumping out enough juice.  Try unplugging any extra devices, such as external hard drives, USB devices, and so on.  Keep in mind that you do not need the mouse plugged in just to see if the system will use the card, but unplugging the keyboard can in some situations stop the system from loading Windows.

    Re-check to see if the card is plugged in 100%.  Sometimes the card can come loose (even just a little) when you plug the monitor into the card.

    If you have one monitor that has the ability to plug into both DVI and VGA, then do not have it plugged into both.  There should be only one cord from the monitor that is plugged into the PC, and one cord only (one monitor should not be plugged into both DVI and VGA, nor should one monitor be plugged into both on-board video as well as the video card.  Doing so will definitely cause problems).  The DVI port of the video card is preferred.

    Try installing the card into a second computer, if there is another computer in your house.  If the second computer has the same problem then you may need to RMA it (aka return the product for a replacement).

    Try a different monitor if you have a second one and/or try a different adapter (that does the same thing) if you need an adapter.

    If your motherboard's settings are over clocked then try resetting them back to their default values.

    If Windows is seeing an "unknown device" then this may be caused by the BIOS not recognizing the card.  You may need to update your motherboard's BIOS.

    Ultimately the card may be bad.  You'll need contact the store from where you purchased the card to ask about replacing the card.

  • noquarternoquarter Member Posts: 1,170


    Originally posted by pompey606

    Originally posted by noquarter

    Might want to reset the Bios too with that jumper setting, sometimes clearing the config can solve some weird problems.


     
    I installed the drivers and nothing really happened. I dont know how to do what you said Noquarter, please can you explain how and what exactly it will do to my PC.
    Thanks

    Go to page 18 in your manual and read the 'Clear CMOS' part. On your mobo is a battery, next to the battery is an open jumper (bare pins).


    You need to unplug your PC, wait 20 sec for the power to drain out, then put a jumper on pin 1-2 to close the connection, leave it on for 10 sec, then take it back off. If you don't have a jumper you can borrow one from another spot on the mobo, use a screwdriver to connect the 2 pins together, or just pop the battery out for a few seconds.


    All this does is reset all your BIOS settings and configuration which will be redetected next boot. Sometimes configuration data becomes corrupted, I've had PC's get config data corrupted and unable to boot up that just needed a quick CMOS clear.


    You can also download a BIOS update from ASRock for your mobo which can help with configs but I didn't see an update that sounded like they would affect your issue.


    I think your card is just bad though but it doesn't hurt to try these things.. did you try the different power connection configuration (4 pin -> 6 pin) I mentioned earlier?

  • pompey606pompey606 Member UncommonPosts: 439

    Thanks for both these replies. I am not confident enough with a PC to dive in and jump the pins. Nor do i understand the 4 /6 pin method you explained, so I apologise for not trying these. I think that I will get an It guy to come in and take a look, and to perform these procedures you have outlined.

    image

  • noquarternoquarter Member Posts: 1,170


    Originally posted by pompey606
    Thanks for both these replies. I am not confident enough with a PC to dive in and jump the pins. Nor do i understand the 4 /6 pin method you explained, so I apologise for not trying these. I think that I will get an It guy to come in and take a look, and to perform these procedures you have outlined.

    Aw, it's really easy dude. If you don't feel comfortable with the pins just take the battery out, like changing a watch battery, then put it back in after a bit.


    For the 4/6 pin thing.. lemme link some pics.

    Right now you should have this connector plugged in to your video card from your power supply: image


    Instead of using that connector, look in the box your video card came in and grab this adapter: image


    Plug in to the video card the 6 pin connector on this adapter, and into the power supply the 4 pin connections that look like this:
    image


    Thus swapping power source for the video card from the 6 pin line to the 4 pin line from your PSU.

  • keltic74keltic74 Member UncommonPosts: 30

     I am going to go out on a limb here and say you need a new power supply.  You are at the bare minimum rated for the card, and if you have any power hungry drives accessories then you WILL fall short.  Weak/Old/Faulty Power Supplies can do some really weird junk.  If you can try a friends stronger one out do, otherwise I would shoot for at least 50 watts ABOVE min spec, and I personally go atleast 150 above on any system I build.  Especially with Non-dual rail supplies.

     

    Oh and anytime you install any card into any graphics slot the BIOS will disable the onboard.  I personally cut it off just because, but you generally don't have to.

  • Rayx0rRayx0r Member, Newbie CommonPosts: 2,902

    may want to look for "Primary Display Adapter" in your bios.  Make sure its set to PCIex or anything other than on-board. (this wont disable the on-board)

    Im not sure why people are telling you not to disable your onboard video board.  If im not mistaken, if the PC doesnt post due to the on-board video being turned off and not detecting another video board, it should fail POST and allow you to go into the bios to make the changes.  Worst case, pop out the cmos battery and let it reset.

    image

    “"If you want a picture of the future, imagine a robot foot stomping on a human face -- forever."
  • Agricola1Agricola1 Member UncommonPosts: 4,977

    I have a HD 5770 and a Phenom II x3 720 BE, first thing I noticed was that you have a dual core with 4 gb of memory and are running it all on a 450 watt PSU. You say the comp is a couple of years old, well your PSU will be running at only 80% efficency max by now. I say you need a new PSU.

    Also have you removed your old GPU drivers and installed the new ones? I assume you have but still I wouldn't be trying to trun that GPU on a 450 watt PSU considering that it's 2 years old and I suspect is already heavily taxed by your system without the GPU.

    Get a decent PSU and I'll wager the GPU will run fine, I have the same GPU and it has run straight off the bat with no problems.

    "Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"

    CS Lewis

  • pompey606pompey606 Member UncommonPosts: 439

    Thanks for all the wonderfully detailed replies. It seems a number of you are saying it is my PSU, which is understandable. I will Phone a IT shop near me and see if they have anything with some more juice in stock. In return to the very kind post with pictures of the power connector, that is the only way I have done it, the only way it connects to my PSU is if I use the connector that goes from 6 prongs to 4 like you said. I do not have a 6 Pin coming directly out of my current PSU. I will also attempt to perform the CMOS reset if they do not have a PSU. Any particular stats I should ask for on the PSU? 

     

    Thanks again,

    Matt

    image

  • pompey606pompey606 Member UncommonPosts: 439

    I have been offered a Corsair 550W next day at my local shop. It is 90 pounds however. Worth a try?

    image

  • ElirionElirion Member Posts: 160
    Originally posted by pompey606


    I have been offered a Corsair 550W next day at my local shop. It is 90 pounds however. Worth a try?



     

    this site, http://www.cyberpowersystem.co.uk/landingpages/psuguide/default.asp, recommends at least a 500 watt for that video card.  I usually try and go a little higher than the min but 550 W should be good as long as it supplies enough amps.  You can usually find the amp requirements on the original box.  Corsair is an excellent power supply so should be no problems there.  As long as you don't have a lot of other devices on your computer, ie add-in cards, multiple hard drives, etc, you should be good.

  • NormikeNormike Member Posts: 436
    Originally posted by pompey606


    I have been offered a Corsair 550W next day at my local shop. It is 90 pounds however. Worth a try?

    90 pounds for a 550W power supply sounds kinda high.

  • pompey606pompey606 Member UncommonPosts: 439

    I have two hard drives, other than that there is nothing else. I now have to decide if the extra 20 pounds is worth next day delivery over play.com

    image

  • dfandfan Member Posts: 362
    Originally posted by Elirion

    Originally posted by pompey606


    I have been offered a Corsair 550W next day at my local shop. It is 90 pounds however. Worth a try?



     

    this site, http://www.cyberpowersystem.co.uk/landingpages/psuguide/default.asp, recommends at least a 500 watt for that video card.  I usually try and go a little higher than the min but 550 W should be good as long as it supplies enough amps.  You can usually find the amp requirements on the original box.  Corsair is an excellent power supply so should be no problems there.  As long as you don't have a lot of other devices on your computer, ie add-in cards, multiple hard drives, etc, you should be good.

    When do people learn, recommendations have nothing in common with real power needs. They are only made so the system will work out even with lowest quality tin can psu you can find.

     

  • pompey606pompey606 Member UncommonPosts: 439

    Ok I did the Clear CMOS procedure. I found I had an entire packet of Jump thingys from when i baught some pc screws a few years back. I did, this, then rechanged the auto boot drive to the PCI Express. Still nothing on the screen, and still the Onboard is the only way it will work. Does this point to a new PSU needed or a dead graphics card.

    image

  • Agricola1Agricola1 Member UncommonPosts: 4,977
    Originally posted by pompey606


    Ok I did the Clear CMOS procedure. I found I had an entire packet of Jump thingys from when i baught some pc screws a few years back. I did, this, then rechanged the auto boot drive to the PCI Express. Still nothing on the screen, and still the Onboard is the only way it will work. Does this point to a new PSU needed or a dead graphics card.



     

    You need a new PSU ... FACT!

    You have 4GB of RAM, two HDs a dual/quad (forgot) core and a HD 5770 GPU and want to run them off a 450 watt PSU that is two years old. Forget it mate the PSU is running at 80% efficency or less as you read this ... FACT. You probably couldn't run that if it were brand new ... FACT. Forget tweaking the BIOS or drivers or whatever, get a decent PSU that's atleast 650 watts and it'll work ... FACT.

    Now that you know what to do go do it!

    EDIT: I'm living in Portsmouth, go to Maplin at northend that's where I got my 850 watt PSU and buy the ****ing thing!

    Second EDIT: Then buy Darkfall!

    "Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"

    CS Lewis

  • pompey606pompey606 Member UncommonPosts: 439
    Originally posted by Agricola1

    Originally posted by pompey606


    Ok I did the Clear CMOS procedure. I found I had an entire packet of Jump thingys from when i baught some pc screws a few years back. I did, this, then rechanged the auto boot drive to the PCI Express. Still nothing on the screen, and still the Onboard is the only way it will work. Does this point to a new PSU needed or a dead graphics card.



     

    You need a new PSU ... FACT!

    You have 4GB of RAM, two HDs a dual/quad (forgot) core and a HD 5770 GPU and want to run them off a 450 watt PSU that is two years old. Forget it mate the PSU is running at 80% efficency or less as you read this ... FACT. You probably couldn't run that if it were brand new ... FACT. Forget tweaking the BIOS or drivers or whatever, get a decent PSU that's atleast 650 watts and it'll work ... FACT.

    Now that you know what to do go do it!

    EDIT: I'm living in Portsmouth, go to Maplin at northend that's where I got my 850 watt PSU and buy the ****ing thing!

    Second EDIT: Then buy Darkfall!

     

    played darkfall, No thanks.

    However the other advise seems fair. How much was the PSU in Maplin?

    image

  • Agricola1Agricola1 Member UncommonPosts: 4,977

    About £80 or so,I'd call them to see what they have in stock.

    "Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"

    CS Lewis

  • pompey606pompey606 Member UncommonPosts: 439
    Originally posted by Agricola1


    About £80 or so,I'd call them to see what they have in stock.

     

    If i can get a 650W for 27 on play then that seems like a massive deal!

    image

  • Agricola1Agricola1 Member UncommonPosts: 4,977
    Originally posted by pompey606


    Why on earth is this one so cheap? http://www.play.com/PC/PCs/4-/10136881/CiT-650U-650W-PSU-Power-Supply-Unit-Gold/Product.html



     

    Because it's colors IT and their PSUs are pieces of shit, I bought one once and it arrived brand new out of the box and it was DOA. Forget them mate, it's like poison to your computer.

    "Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"

    CS Lewis

  • pompey606pompey606 Member UncommonPosts: 439

    What do you guys think of this one? I can get it next day and its fairly cheap:

    www.ebuyer.com/product/124927

    image

  • Agricola1Agricola1 Member UncommonPosts: 4,977
    Originally posted by pompey606


    What do you guys think of this one? I can get it next day and its fairly cheap:
    www.ebuyer.com/product/124927



     

    Never used artic power but it looks good to me.

    "Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"

    CS Lewis

  • pompey606pompey606 Member UncommonPosts: 439

    Hmm people are saying its still a budget. Do you not feel that a 550 W Corsair would easily power the 5770 and 2 hard drives? I can fork out the 70 quid for a proper good PSU

    image

  • pompey606pompey606 Member UncommonPosts: 439

    www.ebuyer.com/product/127861

    Think i have a winner!

    image

  • Agricola1Agricola1 Member UncommonPosts: 4,977

    That would be enough and is a good brand but I wouldn't go any lower. I always try to have atleast 750 watts due to future upgrades and the fact that PSUs lose efficency over time.

    "Of all tyrannies, a tyranny sincerely exercised for the good of its victims may be the most oppressive. It would be better to live under robber barons than under omnipotent moral busybodies. The robber baron's cruelty may sometimes sleep, his cupidity may at some point be satiated; but those who torment us for our own good will torment us without end for they do so with the approval of their own conscience"

    CS Lewis

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