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Ok so yesterday I had an issue where I wasn't able to buy a skill and had to contact a GM in game to get help. Now get this, and I kid you not, FIVE SECONDS after I sent my PM I got a response. FIVE SECONDS! 
The GM walked me through the issue and fixed it. I must say, I was VERY impressed with the support after seeing the lack of it in other games. Kudos to Aventurine!
"Censorship is never over for those who have experienced it. It is a brand on the imagination that affects the individual who has suffered it, forever." - Noam Chomsky
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Same for me.
Once i saw some strange behavior from some mobs (they all took damage and died) and sent a GM report......i did not even have time to turn around before i had a GM asking me about the problem!
AV has come a long way since release regarding customer support.
I have submitted about 4-5 support tickets and maybe 7 or 8 ingame /gm_help.report commands and I can strongly say that AV offers the BEST support I have experienced in my entire 20 years of gaming.
ROfl...yet when I try to activate my official forum account thier server is constantly updating...seriously. Weak sauce when a MMO co cant even insure a active suscriber can access the official forums. So id preface that by saying...although...
Congratulations on getting a quicker response. I wish that happens in my case in regards to PURCHASING the game >.> It'd be a lot easier if there's a phone number, email address, or OTHER websites to buy it. /le sigh.
It says it'll be back up today after being down on Feb 1st for 3 days. So, today.. right? No time specifics AND no pricing. It's been a waiting game for me.
AND you guys don't get to wait. Lucky bastids!
ROfl...yet when I try to activate my official forum account thier server is constantly updating...seriously. Weak sauce when a MMO co cant even insure a active suscriber can access the official forums. So id preface that by saying...although...
Cause of the announced account management dawntime ? there is probably no service to verify your active account atm. They said 3 days ..so wait a bit..
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$OE - eternal enemy of online gaming
-We finally WON !!!! 2011 $OE accepted that they have been fired 2005 by the playerbase and closed down ridiculous NGE !!
"There was suppression of speech and all kinds of things between disturbing and fascistic." Raph Koster (parted $OE)
Well maybe you guys shouldn't have waited so long to buy!
"Censorship is never over for those who have experienced it. It is a brand on the imagination that affects the individual who has suffered it, forever." - Noam Chomsky