EVE Online: Ingame Items Affected by Database Issues

MikeB · May 2010

CCP Games has announced that EVE Online experienced an extended downtime today as the team worked to address database issues that have resulted in some players losing items. Players that may have been affected by the database issues are those that were logged into the game roughly 75 minutes before CCP took the cluster down for maintenance.

However, players who were not logged on but had outstanding buy orders or contracts may have been affected by those who were logged on and acted on them.

If you suspect you have lost items due to the database issues, CCP Games encourages you to file a petition with a list of the items lost. According to the announcement, CCP states these items are permanently lost but they have every intention to work with players affected in order to properly reimburse them.

Details on today's issues below:

Shortly after Tranquility started up after downtime on 7 May 2010, we noticed that players were having issues with items disappearing while doing market transactions, while unstacking items and during other "item-related" actions.

We identified the cause as an error in the running of a script which takes old itemIDs (each item has a unique ID number) from trashed items and reassigns them to new ones. Since that failed, newly created items were unable to receive itemIDs and this caused issues across several inventory-based systems.

In total, up to 114,000 itemIDs were potentially affected during the timeframe (11:28-12:43 GMT), which is 0.0071% of the total items.

View the official announcement here for additional details.

Dreathor · May 2010

Bah, I had a looooot of orders on the market.

I hope I don't have to mess around getting the items back!

MikeB · May 2010

Originally posted by Dreathor

Bah, I had a looooot of orders on the market.

I hope I don't have to mess around getting the items back!

I hope so too! Keep us posted!

Comnitus · May 2010

That's what you get when you recycle *facepalm*.

Dreathor · May 2010

Originally posted by MikeB

Originally posted by Dreathor

Bah, I had a looooot of orders on the market.
I hope I don't have to mess around getting the items back!

I hope so too! Keep us posted!

Thankfully mine seem to still be there - a bunch of stuff sold although I don't know if that was during the ~75minutes - so maybe it just disappeared, I'll have to take a look.

Hope everyone else got off as lightly as I have!

MikeB · May 2010

Yeah, you should definitely double check to be sure.

mecka · May 2010

um yhea i bought a gen freight containor this morning to have 1 dominix, 2 catalist, 1 myrmidon, 1 hurricane, 1 vexor, 1 hulk, 1 nemisis, a bunch of ship mods and bpo's and some imps i was going to have shipped down to null sec and when i looged in this afternoon the containor was gone with all the items in it.

wlvnspectre · May 2010

Yea I hope this doesn't affect me or my corp. I had 50 ish contracts on the market and didn't quite make it to dock before shutdown. Although a bunch were delivered to me already.

This isn't the first time recently either.

Before I made those contracts I had to wait about a half a week because all of my corporate assets that were deliveries were unstable (There one minute and not the next, or shouldn't have been there because they were in a contract that sometimes was even completed.). It affected another player I know personally, but to a much smaller extent. It seemed to be a temporary database thing.

I was about to petition CCP about it when it was fixed. I would have done it sooner but RL things got in the way.