This is why Riot is one of the best companys out there. The obvious troll has been rightfully revealed, and thusly defeated. League of Legends continues to make and support their AAA+ game, without charging a dime.
Also, the things that do cost money do NOT affect the gameplay at all. Riot really is an amazing company, not many others can compare besides Valve.
Wow, Steve, you're a better man than I. That's about as good customer service as you can get.
I'm inclined to agree, and I think I'll give their product a try as well; customer service like this is all too rare these days.
"Oh my, how horrible, someone is criticizing a MMO. Oh yeah, that is what a forum is about, looking at both sides. You rather have to be critical of anything in this genre as of late because the track record of these major studios has just been appalling." -Ozmodan
I obtained a bit of a headache trying to read your post.. never the less..
You have the right to report a company to the BBB... They also have the right to refuse you service. What did you expect?
If what the OP is saying is true that is retaliation and incredibly unethical. That said, almost every ToS/EULA says that the company has the right to revoke the license to use their service for any reason whatever. When the OP is saying 'buyer beware' we should thank them and then expand that to every company we interact with. It seems that if you aren't willing to take the garbage that companies pile upon you as a consumer your only option is to just opt out, companies really don't want to hear from you and oddly enough many consumers don't want to hear from you either: they've become too jaded.
(1)TL:DR must be your way of saying that thinking hurts. Then again, this may explain why it looks like you responded to the post without using your brain. (2) It's not about community, is it? You just have nothing better to do.
I make sure to point this out everytime someone tries to use the BBB as proof of something.
The BBB will give a company a low ranking simply for not responding to BBB questions, and they admit to it on the ratings page. The vast majority of bad rankings on the BBB are companies who choose not to do business with the BBB, it is a bullshit system and anyone who believes in it is ridiculous.
Essentially if you respond to the BBB everytime someone complains to them about you as a company, even if there is some merit to the complaint, you will hold on to a high ranking. Don't use the BBB as a measure of anything.
Now as to what other people said, don't piss off someone who can make things worse for you and expect nothing to happen. Report a company to the BBB when you no longer want to deal with them, not while you still want to play their game.
I agree, the BBB is about as worthwhile as a civil lawsuit: provided the person on the other end doesn't give a damn about a bad reputation there is nothing else that can possible happen, the BBB cannot enforce anything at all and civil courts can't actually make someone pay in a civil judgement.
That said, what options do consumers legitimately have other than to in some real way make their voice and experience heard? Nothing, unfortunately there is just nothing that they can do other than this and when these complaints are attentively written and detailed we should only be too glad that someone cares enough to let us know their experience. Granted, the OP didn't exactly post the most attentively written experience they could have but the point remains that they are informing us of yet another company giving terrible customer service and punishing their customer base for finding this inappropriate. Let's extend some charity and actually band together instead of being so awkwardly cynical about the process, attacking one another when we should really be rallying against these companies.
(1)TL:DR must be your way of saying that thinking hurts. Then again, this may explain why it looks like you responded to the post without using your brain. (2) It's not about community, is it? You just have nothing better to do.
My name is Steve "Pendragon" Mescon. I'm the Director of Community Relations for Riot Games.
Your access to our game forums was restricted due to your repeated violation of our terms of use including (but probably not limited to) the following:
Repeatedly circumventing our language filter
Repeated reference to illegal illicit drugs
In addition to direct Terms of Service violations, it was determined by our support staff that your presence on our message board was not contributing to the positive and friendly atmosphere that we strive to provide for our players. Due to this, we removed your ability to participate in our forum community, with the goal of improving the overall atmosphere for the majority of players.
After your initial complaint to the BBB, we attempted to research the issue, but our support team was unable to locate your account. Thusly, we responded with a generic reply indicating that you likely violated the Code of Conduct portion of our Terms of Use. You were given an alternative of creating a new account (with the stipulation that you must still follow our TOS) as we believe that presence on our forums with your original account and reputation would be toxic to the atmosphere we provide.
You rebutted our response, stating that we offered no proof validating the ban - which of course was true. As we weren't able to locate your account at the time, and we could not provide any information to you to justify the restriction of your forum account. You went on to state that most companies provide a warning prior to restricting account access. This may be true in many instances, and while we prefer to warn in advance, (and often do), we are certainly not obligated to do so, especially in instances where there are egregious offenses.
Additionally, you've repeatedly insulted the Riot Games staff and League of Legends for quite some time. Here are several quotes from our forums (offensive language censored - MMORPG Mods feel free to remove if they cross the line):
"riot is obviously full of griefers and they enjoy hearing people complain about **** they could easily change,but refuse to,as it is funny to them"
"league continues to dissapoint and annoy"
"this game is ALWAYS ****.win,lose or thumb your own ass:the game is trash"
"league of legends is a godam f*****g piece of s**t,a big green steaming turd."
"league is a piece of s**t,everything is SLOW,and matches :TAKE TOO F*****G LONG "
"losing in a horribly balanced code monkey dump joke of 'advanced' math matchmaking vomit match wouldnt suck -as much- if every fuking game didnt take 25-50 minutes.hell we only way the games CAN end in 25 mins is with surrender."
"solo que in lol is complete s**t,this will probably never change.horrible f****g games are the reason i play very little.matchmaking eats so much ass i wonder if riot is headquartered in SF-CA."
Based on your repeated and public tirades against Riot and League of Legends, I actually felt like restricting access to your game account, (which was completely justified based on the previously stated TOS violations), would have received such a negative response. I'm actually quite surprised that you're so visibly upset.
Since Riot is a customer and community focused organization, we put a strong emphasis on ensuring that as many players as possible have an enjoyable experience with our products and community. One down-side of being a free game is that some people don't feel enough attachment to their experience to behave appropriately online given the anonymity of the situation.
Despite all that you've said and done though, as a gesture of goodwill, I'd be more willing to restore access to your game account, but will not restore access to your forum account. I believe this resolution to be more than adequate given the circumstances, and I believe most would agree.
I'd understand if you choose not to take me up on my offer, as you apparently quite enthralled by another game - Just let me know!
Please let me know if there's anything else that I can do for you.
Wow, after reading this...like I said in the first response I put in this thread, IF what the OP said is true. It seems that it's not. The mods should really close this thread.
(1)TL:DR must be your way of saying that thinking hurts. Then again, this may explain why it looks like you responded to the post without using your brain. (2) It's not about community, is it? You just have nothing better to do.
Wow, after reading this...like I said in the first response I put in this thread, IF what the OP said is true. It seems that it's not. The mods should really close this thread.
NO NO NO NO NO THEY SHOULD NOT!!!!!!
this guy lied about his actions and got called on it, its a good lesson to others that come here.
this is some well earned and very well deserved publicity for this company
this is a great example to other mmo companies of how they should be dealing with there customers (honestly, with some compassion, but not tolerating you as a customer being unfair and dishonest.'
if you have some good reasons why it should be locked however i would love to hear them, maybe im just not seeing something?
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
Wow, after reading this...like I said in the first response I put in this thread, IF what the OP said is true. It seems that it's not. The mods should really close this thread.
NO NO NO NO NO THEY SHOULD NOT!!!!!!
this guy lied about his actions and got called on it, its a good lesson to others that come here.
this is some well earned and very well deserved publicity for this company
this is a great example to other mmo companies of how they should be dealing with there customers (honestly, with some compassion, but not tolerating you as a customer being unfair and dishonest.'
if you have some good reasons why it should be locked however i would love to hear them, maybe im just not seeing something?
They honestly dont really need that much publicity, they have over 1.5 million active players.
The customer support is just awesome, beyond belief.
edit: i would like to add: league's forums have a community voting system so if you do not want to see someones posts you can vote them down and they become hidden. the community can also close topics, takes 42 votes i think. there really is not reason to mute,ban,or censor any players on the forums as the community has the power to do so. there is no ignore op on the forums yet, but there probably will be later.
i never lied,i said several times i was silenced without warning,without noticification,and without a chance for reprieve
*eg permamute without warning*. that is my issue.
pendragon wrote a good post,but most of those quotes are very old and almost all of them come from the matchmaking thread zileas created specifically for ppl to talk about/cry/rant/give feedback on --matchmaking--.i have 400+ matches under matchmaking and they almost always end up being one-sided matches.
it is too bad i did NOT get THIS LEVEL of customer service from riot back when it would have mattered,it might have prevented the complaint. any drug references made were comical to even the most untrained mind and there were very few.
if you cannot intereact with the community there is no point to playing the game. being silenced prevents you from seeking HELP in troubleshooting as well as keeping you from complaining or offering feedback. what more is there to say ? was i angry at times ? yes. was i a jerk at times ? yes. who can keep their cool 100% of the time after a series of one sided matches ? i have won many onesided matches, i do not enjoy winning that way.
my main point as from the begining is that they silenced me without warning and with no second chance,then struck me down in retaliation after i reported them. i am no longer angry, havent been for a while, just greatly disappointed.
thanks for writing -something- pendragon. i hope the game continues to grow and do well. i hope matchmaking works nicely in the future. the game has much untapped potential
edit: i would like to add: league's forums have a community voting system so if you do not want to see someones posts you can vote them down and they become hidden. the community can also close topics, takes 42 votes i think. there really is not reason to mute,ban,or censor any players on the forums as the community has the power to do so. there is no ignore op on the forums yet, but there probably will be later.
i never lied,i said several times i was silenced without warning,without noticification,and without a chance for reprieve
*eg permamute without warning*. that is my issue.
pendragon wrote a good post,but most of those quotes are very old and almost all of them come from the matchmaking thread zileas created specifically for ppl to talk about/cry/rant/give feedback on --matchmaking--.i have 400+ matches under matchmaking and they almost always end up being one-sided matches.
it is too bad i did NOT get THIS LEVEL of customer service from riot back when it would have mattered,it might have prevented the complaint. any drug references made were comical to even the most untrained mind and there were very few.
if you cannot intereact with the community there is no point to playing the game. being silenced prevents you from seeking HELP in troubleshooting as well as keeping you from complaining or offering feedback. what more is there to say ? was i angry at times ? yes. was i a jerk at times ? yes. who can keep their cool 100% of the time after a series of one sided matches ? i have won many onesided matches, i do not enjoy winning that way.
my main point as from the begining is that they silenced me without warning and with no second chance,then struck me down in retaliation after i reported them. i am no longer angry, havent been for a while, just greatly disappointed.
thanks for writing -something- pendragon. i hope the game continues to grow and do well. i hope matchmaking works nicely in the future. the game has much untapped potential
now i am done.
I think some of us are wondering if you will take him on his generous offer of unbanning your account, and start playing again, atleast occasionally.
We have closed our file and we appreciate your using the Better Business Bureau. This complaint will remain in our file on this company and will be a part of the report we issue to the public.
If we can assist you in the future, please contact us.
Thank you.
Complaint ID: 98528715
Complaint Classification:
Complaint Description - Posted6/9/2010 4:14:16 PM
Ability to post on the forum and interact with the community was taken from me without warning or notification of any type.Riot has yet to identify the claimed tos/eula violation that warranted a ban from the forums.The silencing prevents me from interacting with the community of this teambased game.It also prevents me from seeking assistance on the troubleshooting forums as i cannot post there either.I feel the ban was unjustified and as i said they have not even listed or pointed out the specific post that supposedly violated terms of service.Extremely bad support and buisiness practices.It took 2 seperate emails to even get a clear -yes you have been banned- answer and then they claim that the ban cannot be disputed,very unprofessional. Future customers need to know the kind of people they will be dealing with should they decide to use riots service,eg the game league of legends.I still have access to the game itself but cannot interact with the community on the forums,effectively reducing my access to half the product they offer.
Complaint Summary
Forum access to main game account silenced without warning or notification.
Resolution Sought
Restore forum access to main game account
Additional Information
Date Problem First Occurred:
6/1/2010
Product or Service:
online teambased game with community forums linked to game accounts
Model Name or Number:
Date Purchased:
Order Number:
Amount In Dispute:
$0.00
Company's Response
Company's Initial Response - Posted 06/10/2010
The customer was deemed to be a detrimental by our forum managers. There is no record of his particular violations, but we reserve the right to limit access to our forums, as described in our terms of service: http://www.leagueoflegends.com/legal/termsofuse "Certain rules govern Your use of the Site and/or the Game (the "Code of Conduct"). The Code of Conduct is not meant to be exhaustive, and Riot Games reserves the right to take appropriate disciplinary measures including account termination and deletion to protect the integrity and spirit of the Site and/or the Game, regardless of whether a specific behavior is listed here as prohibited."The user is welcome to post on a different screen name, but risks permanent ban if the violations continue (violations include defaming Riot Games or Riot Games employees).
Initial Response Summary
The user was found to be detrimental to the community and his forums access was removed in according with the terms of service.
Consumer's Rebuttal
Consumer's Rebuttal - Posted 06/11/2010
They offer no proof validating the ban, merely spouting rhetoric. You would think a company that is selling a retail product would be more professional. Zero warning, no notification of ban, and claiming ban is indisputable. Most if not all other companies warn before issuing a ban sony, ea, blizzard, mythic, funcom are professional companies with millions of subscribers. As stated in their own response and email from perring I could post with a new screen name. Thus I am such a detrimental effect on the forums that I may simply whip up a new account to accost the forums with ! This is called account padding. Why not just unlock my main forum name since I would be posting anyway? They want to falsely inflate their player population of course. Simply put riot is being unprofessional and dishonest to the point of childish. Http://www.Leagueoflegends.Com/board/showthread.Php?T=22605&page=245&highlight=provide budsterlks - it took riot weeks or months to ban a true villain. Most of his posts are profane personal attacks on other players. Search name for more. No extra account will be created. An honest solution exists, riot seems challenged in this area...
Company's Final Response
Company's Final Response - Posted 06/28/2010
Our forums are not a place you have a right to exist. They are the property of Riot Games, and we can limit access to our forums to anyone for any reason. Your posts were found to be detrimental to our community as a whole, and you were banned. My suggestion that you create a new account was a kind gesture to allow you to post on our forums with a new identity that our community would not hold in contempt. You do not seem to be amiable to that suggestion, so I have banned your IP address from our forums, and your account from our game. Now our community will not have to be subject to your harassment again. Here are some of your posts that initiated the ban: Circumventing the bad language filter, and inappropriate content of post: http://www.leagueoflegends.com/board/showthread.php?p=1454193#post1454193 “and what is you drug of choice ? kidding of course I wouldn’t do drugs to enjoy a turd,your mother maybe... *I like an experienced cvnt*”Inappropriate content: http://www.leagueoflegends.com/board/showthread.php?p=1453063#post1453063 “dear riot, this game was NOT fun,entertaining,or interesting. the shrooms made me keep playing, that and I never leave.
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
its says very clearly in the previous post, which i retrieved for you that you were banned for behaving inaproprietly. not as you have state that it is due to a bbb report being filed.
Company's Final Response - Posted 06/28/2010
Our forums are not a place you have a right to exist. They are the property of Riot Games, and we can limit access to our forums to anyone for any reason. Your posts were found to be detrimental to our community as a whole, and you were banned. My suggestion that you create a new account was a kind gesture to allow you to post on our forums with a new identity that our community would not hold in contempt. You do not seem to be amiable to that suggestion, so I have banned your IP address from our forums, and your account from our game. Now our community will not have to be subject to your harassment again. Here are some of your posts that initiated the ban: Circumventing the bad language filter, and inappropriate content of post: http://www.leagueoflegends.com/board/showthread.php?p=1454193#post1454193 “and what is you drug of choice ? kidding of course I wouldn’t do drugs to enjoy a turd,your mother maybe... *I like an experienced cvnt*”Inappropriate content: http://www.leagueoflegends.com/board/showthread.php?p=1453063#post1453063 “dear riot, this game was NOT fun,entertaining,or interesting. the shrooms made me keep playing, that and I never leave.
ps: when arguing a point is always a good idea to not include proof that you are incorrect.
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
Trust me boy, Riots game was the banner to E3's entrance they have millions of customers and are easily on par with companys like Blizzard, if not ahead simply for the amazing community integretation the staff has.
It is quite obvious that he was using language that would have him banned on any other forum with decency, glad to see this villain exposed, and dealt with, hopefully he will move on, better for all of us.
the final post of riot in the complaint clearly states that since i was not amiable *willing* to create a new account to post with they banned the game account.it was completely fine for me to play and/or create a new account until i refused to do so.that refusal was IN the bbb complaint , simple really. it took riot 2 weeks to respond as you can clearly see.
my game account was NOT locked until june25 the day after i received a final letter from bbb. riot had not responded to them so the complaint was closed and filed.riot then responded with their final notes a few days later.
none of it matters though,last match i played was june12. my team won a complete shutout as the opp team had an afker.it was an unfullfilling win,i lost interest and hadnt played since.probly 6 of my last 10 matches had afks or leavers.many many of the mm matches are horribly one sided.
people will yell lies lies lies ! no matter what you provide them with so *shrug*
my game account was NOT locked until june25 the day after i received a final letter from bbb. riot had not responded to them so the complaint was closed and filed.riot then responded with their final notes a few days later.
your bannable offences happened long before you filed a bbb report, so essentially what your saying is you wanted them to only deal with you on your terms, not look at your history. doesnt work that way, sorry.
no i am saying exactly what the WORDS say,there is no subtext.
the account was NOT banned until june25 --the day after-- i received the final email from bbb. the bbb closed and filed the complaint, i had no control or part in that ,complaints are automatically closed and filed after 14 days if there is no response from the buisiness. go read the bbb policy it might take you 3 minutes it is explained first thing when you try to lodge a complaint. the words need no 'interpretation'
i had not played since june12th so there was no tos violation IN the game account as riot claims in the email you have not seen*june25th 112pm after the bbb email june24th 1145pm*.
i doubt i have ever been reported ingame for anything, its rare to get english speaking teammates in mm so there is rarely ever any 'talking' on my part, i simply use ping. *NOTE:personal experience, no subtext translation required*.
difficulty finding english speaking teammates is another reason i had lost interest. i think one other person on my team in my last match spoke english*NOTE:personal experience,no substext translation required*.
as i said people will yell lies lies lies ! no matter what you provide them with, this is my last response to troll posts
for those of you wondering about the predominant languages in lol:na they are spanish,portugeuse, and russian that i saw the most
*NOTE: more personal experience, individual experiences may vary*. you will of course see german and french occassionally. there is also an EU server
love the ignoring of the fact that the forums have a voting system so the community can hide posts and CLOSE topics on their own. no administrative modding needed the community can do it themselves. the community has even closed down admin posts they did not like . equally love how everyone ingores the fact that i was banned from the forum without warning or notice *and pendragon confirmed it*.
that is the reason i am here, that is the headsup was trying to share. as i said in my opening post mind your p's and q's' , that means 'play nice on the forums' or you may get banned and WILL happen without warning or notice .
I love how you continue to insult the matchmaking, and other things about the game, clearly still angry.
Vash14132, I have not once seen a nonenglish speaking person, in my 500+ games, but i can insult games that banned me for flaming them consistently, and still try to defend my flimsy nonexistant point too..
Sounds like a spoiled brat got banned and took it to the heart. Being a single child might make you the boss at home, but it ends there.
I've played since before beta. I've played A LOT. I've run into a non-english speaking team maybe once or twice (in the twlight hours of the A.M.).
I know plenty of friends that have made plenty of purchases with Riot. There have never been any complaints about anyone, ever.
This is quite simply a silly thread by a silly little kid. Only a true litle punk would try to report a company to the BBB for something so insignificant. Here I am thinking he got scammed from hundreds of thousands of dollars. What a surprise to find out it's because he got banned from the forums at first. Get over it kid.
This game is great. The company, even better. If you're looking something different from MMO's, this has provided me with hours upon hours of fun.
PS. WoW with all their millions won't warn you or give you notice when you're banned from their forums. They don't OWE you anything, you don't pay for the rights to be on their forum, especially not in a F2P game.
Honestly, kid, you're all bent out of shape for being banned from a forum. They don't owe you an explanation. They don't owe you an apology. This isn't your mommy you're dealing with here, they don't owe you anything.
the title says it all,i reported them then they banned me.buyer beware,you get what you pay for and if you do pay you may regret it.mind your p's ans q's as riot cannot take critisism.i see them as a combination of childish and criminal,had i spent any money the issue would be in litigation.
...you get what you pay for...
*removed dead links*
You tried to comprimise their business and they banned you? Shocker, glad to see you go.
Comments
This is why Riot is one of the best companys out there. The obvious troll has been rightfully revealed, and thusly defeated. League of Legends continues to make and support their AAA+ game, without charging a dime.
Also, the things that do cost money do NOT affect the gameplay at all. Riot really is an amazing company, not many others can compare besides Valve.
I'm inclined to agree, and I think I'll give their product a try as well; customer service like this is all too rare these days.
"Oh my, how horrible, someone is criticizing a MMO. Oh yeah, that is what a forum is about, looking at both sides. You rather have to be critical of anything in this genre as of late because the track record of these major studios has just been appalling." -Ozmodan
fallen earth has very high quality customer service as well, probably the best ive seen.
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
If what the OP is saying is true that is retaliation and incredibly unethical. That said, almost every ToS/EULA says that the company has the right to revoke the license to use their service for any reason whatever. When the OP is saying 'buyer beware' we should thank them and then expand that to every company we interact with. It seems that if you aren't willing to take the garbage that companies pile upon you as a consumer your only option is to just opt out, companies really don't want to hear from you and oddly enough many consumers don't want to hear from you either: they've become too jaded.
(1)TL:DR must be your way of saying that thinking hurts. Then again, this may explain why it looks like you responded to the post without using your brain.
(2) It's not about community, is it? You just have nothing better to do.
I agree, the BBB is about as worthwhile as a civil lawsuit: provided the person on the other end doesn't give a damn about a bad reputation there is nothing else that can possible happen, the BBB cannot enforce anything at all and civil courts can't actually make someone pay in a civil judgement.
That said, what options do consumers legitimately have other than to in some real way make their voice and experience heard? Nothing, unfortunately there is just nothing that they can do other than this and when these complaints are attentively written and detailed we should only be too glad that someone cares enough to let us know their experience. Granted, the OP didn't exactly post the most attentively written experience they could have but the point remains that they are informing us of yet another company giving terrible customer service and punishing their customer base for finding this inappropriate. Let's extend some charity and actually band together instead of being so awkwardly cynical about the process, attacking one another when we should really be rallying against these companies.
(1)TL:DR must be your way of saying that thinking hurts. Then again, this may explain why it looks like you responded to the post without using your brain.
(2) It's not about community, is it? You just have nothing better to do.
I think I'll give LoL a shot too now.
--------
"Chemistry: 'We do stuff in lab that would be a felony in your garage.'"
The most awesomest after school special T-shirt:
Front: UNO Chemistry Club
Back: /\OH --> Bad Decisions
Wow, after reading this...like I said in the first response I put in this thread, IF what the OP said is true. It seems that it's not. The mods should really close this thread.
(1)TL:DR must be your way of saying that thinking hurts. Then again, this may explain why it looks like you responded to the post without using your brain.
(2) It's not about community, is it? You just have nothing better to do.
NO NO NO NO NO THEY SHOULD NOT!!!!!!
this guy lied about his actions and got called on it, its a good lesson to others that come here.
this is some well earned and very well deserved publicity for this company
this is a great example to other mmo companies of how they should be dealing with there customers (honestly, with some compassion, but not tolerating you as a customer being unfair and dishonest.'
if you have some good reasons why it should be locked however i would love to hear them, maybe im just not seeing something?
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
They honestly dont really need that much publicity, they have over 1.5 million active players.
The customer support is just awesome, beyond belief.
edit: i would like to add: league's forums have a community voting system so if you do not want to see someones posts you can vote them down and they become hidden. the community can also close topics, takes 42 votes i think. there really is not reason to mute,ban,or censor any players on the forums as the community has the power to do so. there is no ignore op on the forums yet, but there probably will be later.
i never lied,i said several times i was silenced without warning,without noticification,and without a chance for reprieve
*eg permamute without warning*. that is my issue.
pendragon wrote a good post,but most of those quotes are very old and almost all of them come from the matchmaking thread zileas created specifically for ppl to talk about/cry/rant/give feedback on --matchmaking--.i have 400+ matches under matchmaking and they almost always end up being one-sided matches.
it is too bad i did NOT get THIS LEVEL of customer service from riot back when it would have mattered,it might have prevented the complaint. any drug references made were comical to even the most untrained mind and there were very few.
if you cannot intereact with the community there is no point to playing the game. being silenced prevents you from seeking HELP in troubleshooting as well as keeping you from complaining or offering feedback. what more is there to say ? was i angry at times ? yes. was i a jerk at times ? yes. who can keep their cool 100% of the time after a series of one sided matches ? i have won many onesided matches, i do not enjoy winning that way.
my main point as from the begining is that they silenced me without warning and with no second chance,then struck me down in retaliation after i reported them. i am no longer angry, havent been for a while, just greatly disappointed.
thanks for writing -something- pendragon. i hope the game continues to grow and do well. i hope matchmaking works nicely in the future. the game has much untapped potential
now i am done.
I think some of us are wondering if you will take him on his generous offer of unbanning your account, and start playing again, atleast occasionally.
the title of my post is 100% accurate,read the bbb complaint = riot admits it. you are blocked,goodbye
Riot Games
10736 Jefferson Blvd, Suite 622
Culver City, CA 90230
Contact: Perring, Jesse
Phone: (310) 337-7468 begin_of_the_skype_highlighting (310) 337-7468 end_of_the_skype_highlighting
Vass, Rodney
We have closed our file and we appreciate your using the Better Business Bureau. This complaint will remain in our file on this company and will be a part of the report we issue to the public.
If we can assist you in the future, please contact us.
Thank you.
Complaint ID: 98528715
Complaint Classification:
Complaint Description - Posted 6/9/2010 4:14:16 PM
Ability to post on the forum and interact with the community was taken from me without warning or notification of any type.Riot has yet to identify the claimed tos/eula violation that warranted a ban from the forums.The silencing prevents me from interacting with the community of this teambased game.It also prevents me from seeking assistance on the troubleshooting forums as i cannot post there either.I feel the ban was unjustified and as i said they have not even listed or pointed out the specific post that supposedly violated terms of service.Extremely bad support and buisiness practices.It took 2 seperate emails to even get a clear -yes you have been banned- answer and then they claim that the ban cannot be disputed,very unprofessional. Future customers need to know the kind of people they will be dealing with should they decide to use riots service,eg the game league of legends.I still have access to the game itself but cannot interact with the community on the forums,effectively reducing my access to half the product they offer.
Complaint Summary
Forum access to main game account silenced without warning or notification.
Resolution Sought
Restore forum access to main game account
Additional Information
Date Problem First Occurred:
6/1/2010
Product or Service:
online teambased game with community forums linked to game accounts
Model Name or Number:
Date Purchased:
Order Number:
Amount In Dispute:
$0.00
Company's Response
Company's Initial Response - Posted 06/10/2010
The customer was deemed to be a detrimental by our forum managers. There is no record of his particular violations, but we reserve the right to limit access to our forums, as described in our terms of service: http://www.leagueoflegends.com/legal/termsofuse "Certain rules govern Your use of the Site and/or the Game (the "Code of Conduct"). The Code of Conduct is not meant to be exhaustive, and Riot Games reserves the right to take appropriate disciplinary measures including account termination and deletion to protect the integrity and spirit of the Site and/or the Game, regardless of whether a specific behavior is listed here as prohibited."The user is welcome to post on a different screen name, but risks permanent ban if the violations continue (violations include defaming Riot Games or Riot Games employees).
Initial Response Summary
The user was found to be detrimental to the community and his forums access was removed in according with the terms of service.
Consumer's Rebuttal
Consumer's Rebuttal - Posted 06/11/2010
They offer no proof validating the ban, merely spouting rhetoric. You would think a company that is selling a retail product would be more professional. Zero warning, no notification of ban, and claiming ban is indisputable. Most if not all other companies warn before issuing a ban sony, ea, blizzard, mythic, funcom are professional companies with millions of subscribers. As stated in their own response and email from perring I could post with a new screen name. Thus I am such a detrimental effect on the forums that I may simply whip up a new account to accost the forums with ! This is called account padding. Why not just unlock my main forum name since I would be posting anyway? They want to falsely inflate their player population of course. Simply put riot is being unprofessional and dishonest to the point of childish. Http://www.Leagueoflegends.Com/board/showthread.Php?T=22605&page=245&highlight=provide budsterlks - it took riot weeks or months to ban a true villain. Most of his posts are profane personal attacks on other players. Search name for more. No extra account will be created. An honest solution exists, riot seems challenged in this area...
Company's Final Response
Company's Final Response - Posted 06/28/2010
Our forums are not a place you have a right to exist. They are the property of Riot Games, and we can limit access to our forums to anyone for any reason. Your posts were found to be detrimental to our community as a whole, and you were banned. My suggestion that you create a new account was a kind gesture to allow you to post on our forums with a new identity that our community would not hold in contempt. You do not seem to be amiable to that suggestion, so I have banned your IP address from our forums, and your account from our game. Now our community will not have to be subject to your harassment again. Here are some of your posts that initiated the ban: Circumventing the bad language filter, and inappropriate content of post: http://www.leagueoflegends.com/board/showthread.php?p=1454193#post1454193 “and what is you drug of choice ? kidding of course I wouldn’t do drugs to enjoy a turd,your mother maybe... *I like an experienced cvnt*”Inappropriate content: http://www.leagueoflegends.com/board/showthread.php?p=1453063#post1453063 “dear riot, this game was NOT fun,entertaining,or interesting. the shrooms made me keep playing, that and I never leave.
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
its says very clearly in the previous post, which i retrieved for you that you were banned for behaving inaproprietly. not as you have state that it is due to a bbb report being filed.
Company's Final Response - Posted 06/28/2010
Our forums are not a place you have a right to exist. They are the property of Riot Games, and we can limit access to our forums to anyone for any reason. Your posts were found to be detrimental to our community as a whole, and you were banned. My suggestion that you create a new account was a kind gesture to allow you to post on our forums with a new identity that our community would not hold in contempt. You do not seem to be amiable to that suggestion, so I have banned your IP address from our forums, and your account from our game. Now our community will not have to be subject to your harassment again. Here are some of your posts that initiated the ban: Circumventing the bad language filter, and inappropriate content of post: http://www.leagueoflegends.com/board/showthread.php?p=1454193#post1454193 “and what is you drug of choice ? kidding of course I wouldn’t do drugs to enjoy a turd,your mother maybe... *I like an experienced cvnt*”Inappropriate content: http://www.leagueoflegends.com/board/showthread.php?p=1453063#post1453063 “dear riot, this game was NOT fun,entertaining,or interesting. the shrooms made me keep playing, that and I never leave.
ps: when arguing a point is always a good idea to not include proof that you are incorrect.
IF THE ONLY DEFENCE FOR CRITICISM OF A GAME IS CALLING SOMEONE A TROLL OR HATER, THAT SAYS A LOT ABOUT THE QUALITY OF THE GAME
Trust me boy, Riots game was the banner to E3's entrance they have millions of customers and are easily on par with companys like Blizzard, if not ahead simply for the amazing community integretation the staff has.
It is quite obvious that he was using language that would have him banned on any other forum with decency, glad to see this villain exposed, and dealt with, hopefully he will move on, better for all of us.
the final post of riot in the complaint clearly states that since i was not amiable *willing* to create a new account to post with they banned the game account.it was completely fine for me to play and/or create a new account until i refused to do so.that refusal was IN the bbb complaint , simple really. it took riot 2 weeks to respond as you can clearly see.
my game account was NOT locked until june25 the day after i received a final letter from bbb. riot had not responded to them so the complaint was closed and filed.riot then responded with their final notes a few days later.
none of it matters though,last match i played was june12. my team won a complete shutout as the opp team had an afker.it was an unfullfilling win,i lost interest and hadnt played since.probly 6 of my last 10 matches had afks or leavers.many many of the mm matches are horribly one sided.
people will yell lies lies lies ! no matter what you provide them with so *shrug*
no i am saying exactly what the WORDS say,there is no subtext.
the account was NOT banned until june25 --the day after-- i received the final email from bbb. the bbb closed and filed the complaint, i had no control or part in that ,complaints are automatically closed and filed after 14 days if there is no response from the buisiness. go read the bbb policy it might take you 3 minutes it is explained first thing when you try to lodge a complaint. the words need no 'interpretation'
i had not played since june12th so there was no tos violation IN the game account as riot claims in the email you have not seen*june25th 112pm after the bbb email june24th 1145pm*.
i doubt i have ever been reported ingame for anything, its rare to get english speaking teammates in mm so there is rarely ever any 'talking' on my part, i simply use ping. *NOTE:personal experience, no subtext translation required*.
difficulty finding english speaking teammates is another reason i had lost interest. i think one other person on my team in my last match spoke english*NOTE:personal experience,no substext translation required*.
as i said people will yell lies lies lies ! no matter what you provide them with, this is my last response to troll posts
for those of you wondering about the predominant languages in lol:na they are spanish,portugeuse, and russian that i saw the most
*NOTE: more personal experience, individual experiences may vary*. you will of course see german and french occassionally. there is also an EU server
love the ignoring of the fact that the forums have a voting system so the community can hide posts and CLOSE topics on their own. no administrative modding needed the community can do it themselves. the community has even closed down admin posts they did not like . equally love how everyone ingores the fact that i was banned from the forum without warning or notice *and pendragon confirmed it*.
that is the reason i am here, that is the headsup was trying to share. as i said in my opening post mind your p's and q's' , that means 'play nice on the forums' or you may get banned and WILL happen without warning or notice .
so again *shrug* .the.end.
/retired
I love how you continue to insult the matchmaking, and other things about the game, clearly still angry.
Vash14132, I have not once seen a nonenglish speaking person, in my 500+ games, but i can insult games that banned me for flaming them consistently, and still try to defend my flimsy nonexistant point too..
Sounds like a spoiled brat got banned and took it to the heart. Being a single child might make you the boss at home, but it ends there.
I've played since before beta. I've played A LOT. I've run into a non-english speaking team maybe once or twice (in the twlight hours of the A.M.).
I know plenty of friends that have made plenty of purchases with Riot. There have never been any complaints about anyone, ever.
This is quite simply a silly thread by a silly little kid. Only a true litle punk would try to report a company to the BBB for something so insignificant. Here I am thinking he got scammed from hundreds of thousands of dollars. What a surprise to find out it's because he got banned from the forums at first. Get over it kid.
This game is great. The company, even better. If you're looking something different from MMO's, this has provided me with hours upon hours of fun.
PS. WoW with all their millions won't warn you or give you notice when you're banned from their forums. They don't OWE you anything, you don't pay for the rights to be on their forum, especially not in a F2P game.
Honestly, kid, you're all bent out of shape for being banned from a forum. They don't owe you an explanation. They don't owe you an apology. This isn't your mommy you're dealing with here, they don't owe you anything.
In short: OP violated TOS, got banned without warning (which is NOT required) and got butthurt about it.
Yeah, it sucks dude, but they are in their right. Besides, you are kinda being immature about this.
You tried to comprimise their business and they banned you? Shocker, glad to see you go.