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MMO closing down - Is it fair buisness towards the people that purchased it ?

24

Comments

  • PalebanePalebane Member RarePosts: 4,011

    Originally posted by wildtalent

    Originally posted by Palebane

    I think it's fair. There's always plenty of warning when this is going to happen. If you shelled out $50 anyway, hoping the reviews and complaint ridden forms were wrong, that's on you.

     Just because say Game Informer, thinks the game sucks doesn't mean I will.  Reviews and other players complaints are really just opionion unless they are speaking to known gltiches or bugs.  Frankly I have read a lot of positive reviews of APB.  I'm just glad I didn't buy the game after this.

    I agree with you. But honestly, there were many red flags with that game. You can tell a lot about a company and thier ability by reviews and player opinions as to whether they do what they say they are going to do, and how long it takes them. It's not just about what features of a game that people like, its about developer integrity and competence. You can still gather much information about that from reviews and forum trolls.

    Vault-Tec analysts have concluded that the odds of worldwide nuclear armaggeddon this decade are 17,143,762... to 1.

  • SenadinaSenadina Member UncommonPosts: 896

    One of the problems with the " you got your money's worth" arguments with APB was their revenue model. Buying the game didn't give you 30 days of access, it gave you 50 hours. 50 hours I wasn't even close to using because of their promises of patches and fixes. I was waiting for a better matchmaking system. So I am out 38 hours of time I effectively bought, but now will never use. I've lost money before, I'm sure I will again, but the OP has a very valid point. When an MMO can be shut down, making the game disk worthless, (unlike other gaming genres), SHOULD we have to pay for a box?

    image
  • ljay1973ljay1973 Member Posts: 23

    Just been into my local 'GAME' store, there are several copies of APB on the shelves. I mentioned it to the manager who told me he was aware but would not be removing the boxes fromt he shelves.

  • Luthor_XLuthor_X Member Posts: 431

    Originally posted by ljay1973

    Just been into my local 'GAME' store, there are several copies of APB on the shelves. I mentioned it to the manager who told me he was aware but would not be removing the boxes fromt he shelves.

     

    You can still find new AC2 boxes for sale if you look hard enough o_0

  • BeansnBreadBeansnBread Member EpicPosts: 7,254

    Originally posted by ljay1973

    Just been into my local 'GAME' store, there are several copies of APB on the shelves. I mentioned it to the manager who told me he was aware but would not be removing the boxes fromt he shelves.

    What a seedy bastard.

  • BurntvetBurntvet Member RarePosts: 3,465

    About the only thing that can be done is calling the CC company to reverse the last charge if a full month's play was not received and charged for.

    As for the box price, unless you are within your first 30 days, which like the previous example allow a legal justification for a chargeback, a customer likely has no recourse. The customer was promised a game client that worked, and 30 days access. So long as that was delivered, legally they are most likely in the clear. Every month after that, when the sub fee is charged, it is a totally new transaction. There is no "contract" for continued service, they provide, you pay. You can stop at any time, and conversely, so can they.

    That having been said, I find it surprising that APB closed as fast as it did, because in the business world, such things as 1-2 year (at least) leases and service agreements on equipment and facilities are very much the norm. Also, usually a company can't get financing withhout a mid/longterm plan in place, usually covering the first 24 months of operation.

    To have things implode this fast, makes me think there were other factor's involved, besides simple "budget shortfalls".

  • PhilbyPhilby Member Posts: 849

    Originally posted by wildtalent

    Originally posted by Philby

    If the game stays afloat for your free 30 days play then there is no reason to bitch.  You buy a single player game how long does it last?  Nobody owes you anything, the sooner you realize that the sooner you will grow up.  Socialized gaming, what a concept.

    Look, If they said on the cover you are only gaurenteed 30 days of play, I'd say you are right.  Sure, we as mmo players do take the risk of shutdowns, but we should be given say 30 days notice.  Again I have to point out, what about those who bought APB say last week?

    Your APB reference is a valid point. However, no mmo will go on forever. If a game is losing money I dont think it can be expected that the company keeps it running forever for those that purchased the game. My point is, if you buy the game and play for 30 days and then sub for say, 3 months and then you find the game is closing down and wont be available for month 4 and on then yeah, its sucks if you like the game but I still maintain it owes you nothing as you will no longer be paying to sub.  Reminds me though of something I saw on Amazon.com. There were copies of TR for sale quite awhile after the game closed. That I would consider fraud, by whom is the question. The game company or Amazon?

    WOW isnt great because it has 12 million players. WOW has 12 million players because its great.

  • someforumguysomeforumguy Member RarePosts: 4,088

    I only think its unfair if it happens with a MMO that gives out lifetime subs and it shuts down within a year or so. These subscribers should be compensated.

    With a normal sub you only pay for access to the game, because you dont own the game. But giving out lifetime subs implies that the game is garantueed to last for a minimum amount of time after purchasing the sub (depending on the costs of the lifetime sub).

  • robert4818robert4818 Member UncommonPosts: 661

    Even sorrier.

     

    I was at a local Wal-Mart last winter.  They were still selling Tabula Rasa.  I let the store know that the game will absolutely no longer function as the game is no longer in existence.  They said that until they have the order to de-stock it, it stays on the shelf.

     

    I went back a few days ago, and it is STILL on the shelf.

     

    I feel for the poor bastard who buys that game...

    So long, and thanks for all the fish!

  • Luthor_XLuthor_X Member Posts: 431

    Originally posted by someforumguy

    I only think its unfair if it happens with a MMO that gives out lifetime subs and it shuts down within a year or so. These subscribers should be compensated.

    With a normal sub you only pay for access to the game, because you dont own the game. But giving out lifetime subs implies that the game is garantueed to last for a minimum amount of time after purchasing the sub (depending on the costs of the lifetime sub).

     

    If you buy a life-time sub, you are rolling the dice...

  • BeansnBreadBeansnBread Member EpicPosts: 7,254

    What's scary is STO offered lifetime subs. I don't know that it will fail, but it sure seems iffy.

  • BurntvetBurntvet Member RarePosts: 3,465

    Originally posted by someforumguy

    I only think its unfair if it happens with a MMO that gives out lifetime subs and it shuts down within a year or so. These subscribers should be compensated.

     

    Should and must are two entirely different things. This situation here with APB  (or an NGE) are reasons I will never buy a lifetime sub nor prepay for any significant amount of time.

    It really depends on terms of the lifetime sub agreement, but in practice, were it to be dealt with in court, the amount for the monthly sub fee (normal), for the months the game was played/active would be deducted from the price lifetime sub, with the balance being owed to the customer. Then again, depending on how the agreement was worded, it could be for the "lifetime of the game", i.e. while the game is up and running (and at the sole discresion of provider) and when the game closes, the contract ends. This is all depending on what local consumer protection laws allow.

    Keeping a game running, per se, is very cheap. Fire everyone but a couple of low end devs and a GM or two, and there you are. Server maintainence, bandwith, and a very few employees are collectively not a large expense for most companies (SOE has several games in Zombie mode).

    Anyway, too bad all around. Interesting concept, interesting billing model, mediocre game, company that got in over its head.

     

  • SirmakiSirmaki Member UncommonPosts: 118

    Originally posted by Lobotomist

    <snip>

     

    Whatever it is. I think MMO community should be vocal about it. And not let themselves being treathed as lowest type of consumer there is.

     

    You bought it knowing it could happen. Case closed. If you had it in writing that they would provide the service for X amount of time, then you would have reason to sue etc if they didn't live up to their end of the deal.

     

    But they did. They opened the servers and you had the chance to play. That is all they promised.

  • someforumguysomeforumguy Member RarePosts: 4,088

    Originally posted by Luthor_X

    Originally posted by someforumguy

    I only think its unfair if it happens with a MMO that gives out lifetime subs and it shuts down within a year or so. These subscribers should be compensated.

    With a normal sub you only pay for access to the game, because you dont own the game. But giving out lifetime subs implies that the game is garantueed to last for a minimum amount of time after purchasing the sub (depending on the costs of the lifetime sub).

     

    If you buy a life-time sub, you are rolling the dice...

    That doesnt make sense.

  • someforumguysomeforumguy Member RarePosts: 4,088

    Originally posted by Burntvet

    Originally posted by someforumguy

    I only think its unfair if it happens with a MMO that gives out lifetime subs and it shuts down within a year or so. These subscribers should be compensated.

     

    Should and must are two entirely different things. This situation here with APB  (or an NGE) are reasons I will never buy a lifetime sub nor prepay for any significant amount of time.

    It really depends on terms of the lifetime sub agreement, but in practice, were it to be dealt with in court, the amount for the monthly sub fee (normal), for the months the game was played/active would be deducted from the price lifetime sub, with the balance being owed to the customer. Then again, depending on how the agreement was worded, it could be for the "lifetime of the game", i.e. while the game is up and running (and at the sole discresion of provider) and when the game closes, the contract ends. This is all depending on what local consumer protection laws allow.

    Keeping a game running, per se, is very cheap. Fire everyone but a couple of low end devs and a GM or two, and there you are. Server maintainence, bandwith, and a very few employees are collectively not a large expense for most companies (SOE has several games in Zombie mode).

    Anyway, too bad all around. Interesting concept, interesting billing model, mediocre game, company that got in over its head.

     

    I only answered that I think its unfair and lifetime subs SHOULD be compensated. So I dont know why you had to show that should and must have different meanings.

    But I do know that a company cant put just anything in their agreement and still call that agreement legal.

    If a company offers a lifetime subscription to whatever service they offer, they cant just shut down that service right after starting it in the hope to get away without recompensating their lifetime subscribers. No matter what has been put in the agreement.

    The problem here is that in many cases a subscriber lives in a different country then where the company is based in. So its unlikely that anyone would go through the trouble of sueing in this case. Not to mention that there is no guarantee that there will be any money left for compensation if the games shuts down because of financial issues. Customers are usually served last.

  • jdnewelljdnewell Member UncommonPosts: 2,237

    I have also seen boxes or TR and even AC2 still for sale. If I am not mistaken I saw AC2 new box on sale on amazon not long ago.

    Now that should be illegal if nothing else.

    As far as APB closing the customers pretty much got shafted. If nothing else because they were promising a revamp of the game and an update to existing customers pretty much up until the day they closed. To me this was a money grab to keep selling as many boxes as possible all the while knowing they were gonna close.

    While i neither bought APB, TR or any of the other games that have gone balls up pretty quick. I do feel for the people that did. Only thing I can suggest is if you purchased it recently to call you CC company or financial institution and explain to them you were pretty much a victim of fraud, and hopefully get your moneyback.

  • wildtalentwildtalent Member UncommonPosts: 380

    Originally posted by Philby

    Originally posted by wildtalent


    Originally posted by Philby

    If the game stays afloat for your free 30 days play then there is no reason to bitch.  You buy a single player game how long does it last?  Nobody owes you anything, the sooner you realize that the sooner you will grow up.  Socialized gaming, what a concept.

    Look, If they said on the cover you are only gaurenteed 30 days of play, I'd say you are right.  Sure, we as mmo players do take the risk of shutdowns, but we should be given say 30 days notice.  Again I have to point out, what about those who bought APB say last week?

    Your APB reference is a valid point. However, no mmo will go on forever. If a game is losing money I dont think it can be expected that the company keeps it running forever for those that purchased the game. My point is, if you buy the game and play for 30 days and then sub for say, 3 months and then you find the game is closing down and wont be available for month 4 and on then yeah, its sucks if you like the game but I still maintain it owes you nothing as you will no longer be paying to sub.  Reminds me though of something I saw on Amazon.com. There were copies of TR for sale quite awhile after the game closed. That I would consider fraud, by whom is the question. The game company or Amazon?

    Well the APB thing was really my point since it is the freshest example.  I understand that games have to close but I think from the day the announcement is made we should be given a minimum of 30 days from that point, prefererably 60 days but that might be stretching it.  Its just I believe the APB developers had to have seen this coming.

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  • someforumguysomeforumguy Member RarePosts: 4,088

    Originally posted by colddog04

    Originally posted by ljay1973

    Just been into my local 'GAME' store, there are several copies of APB on the shelves. I mentioned it to the manager who told me he was aware but would not be removing the boxes fromt he shelves.

    What a seedy bastard.

    Buy it, then come back and act as if you learned to your surprise that the game is unusable and ask for compensation. Then if they wont do that, make a lot of fuss at a local newspaper. That would work where I live and if the store is from a franchise its something they really dont like.

    For me the price of a game is worth it to call out these kind of storemanagers.

  • BurntvetBurntvet Member RarePosts: 3,465

    Originally posted by someforumguy

    Originally posted by Burntvet


    Originally posted by someforumguy

    I only think its unfair if it happens with a MMO that gives out lifetime subs and it shuts down within a year or so. These subscribers should be compensated.

     

    Should and must are two entirely different things. This situation here with APB  (or an NGE) are reasons I will never buy a lifetime sub nor prepay for any significant amount of time.

    It really depends on terms of the lifetime sub agreement, but in practice, were it to be dealt with in court, the amount for the monthly sub fee (normal), for the months the game was played/active would be deducted from the price lifetime sub, with the balance being owed to the customer. Then again, depending on how the agreement was worded, it could be for the "lifetime of the game", i.e. while the game is up and running (and at the sole discresion of provider) and when the game closes, the contract ends. This is all depending on what local consumer protection laws allow.

    Keeping a game running, per se, is very cheap. Fire everyone but a couple of low end devs and a GM or two, and there you are. Server maintainence, bandwith, and a very few employees are collectively not a large expense for most companies (SOE has several games in Zombie mode).

    Anyway, too bad all around. Interesting concept, interesting billing model, mediocre game, company that got in over its head.

     

    I only answered that I think its unfair and lifetime subs SHOULD be compensated. So I dont know why you had to show that should and must have different meanings.

    But I do know that a company cant put just anything in their agreement and still call that agreement legal.

    If a company offers a lifetime subscription to whatever service they offer, they cant just shut down that service right after starting it in the hope to get away without recompensating their lifetime subscribers. No matter what has been put in the agreement.

    The problem here is that in many cases a subscriber lives in a different country then where the company is based in. So its unlikely that anyone would go through the trouble of sueing in this case. Not to mention that there is no guarantee that there will be any money left for compensation if the games shuts down because of financial issues. Customers are usually served last.

    You are exactly right. My underlying point was that for profit companies in almost all cases (and especially when going bankrupt) will not refund anything unless they have no choice but to do so (i.e must). Or, that the consequences of not doing so are worse (i.e. SOE and the SWG expansion made "useless" 2 weeks after sale).

    "Should" does not even enter into it. Especially, looking down the barrel of a financial gun.

     

  • unbound55unbound55 Member UncommonPosts: 325

    You do know that a game company is a business, and not a government?  You really don't have any rights in the matter.  Anything your purchase can expire at any time for various reasons.  They didn't sell you a lemon because the game was functional when you purchased it.  You can simply no longer play the game because the support processes are gone.

     

    This really isn't any different than buying a printer only to find out months (or a year, or a few years) later that you are no longer able to purchase cartridges to actually be able to print anymore.  Your alternative is to simply get a new printer, or find a vendor that may offer a substitute cartridge (which may not function nearly as well as the cartridges the manufacturer provided).

     

    Similarly, for the games you mentioned (and any others out there), your choices really boil down to find a new game, or see if someone can / will set up an alternate server to play on.

     

    As a few others mentioned, welcome to a mere portion of the wonderful world of Capitalism!  If this had actually been full-blown Capitalism, you would find many more games that would never have worked out of the box, and there would be no recourse if any kind...

  • Luthor_XLuthor_X Member Posts: 431

    Originally posted by someforumguy

    Originally posted by Luthor_X

    Originally posted by someforumguy

    I only think its unfair if it happens with a MMO that gives out lifetime subs and it shuts down within a year or so. These subscribers should be compensated.

    With a normal sub you only pay for access to the game, because you dont own the game. But giving out lifetime subs implies that the game is garantueed to last for a minimum amount of time after purchasing the sub (depending on the costs of the lifetime sub).

     

    If you buy a life-time sub, you are rolling the dice...

    That doesnt make sense.

     

    It doesn't make sense that you are taking your chances buying a life-time sub for a game?

     

    Are you serious?

  • ShanniaShannia Member Posts: 2,096

    Originally posted by luckturtz

     

    How about a company not make a game that does not sucks so it won't close down.Also while they are need to stop making games that are in between FPS and RPG.Either use pure RPG Mechanics or FPS mechanics when you make a game.Guess what TR and APB have in common other than huge budget.

     

    A game "sucking" has very little to do with why MMORPG games and companies go by the way side before or just after launch.  The number one reason by far is lack of working capital.  Business 101 says if you don't have enough cash to hold yourself afloat for 12 months after opening a business or launching an MMORPG, you need to reconsider your options.  No matter how good a game is, a developer can't force an investor to hand over more cash.  If a developer thinks they need four years and $50 million dollars to develop a game, they damn well better ask for six years and $100 million and hope to get somewhere in the middle.  You can't forcast effectively for cost overruns and development delays, it's impossible.  When you are developing a product that is bringing in nothing until post launch, nothing eats thru working capital faster than labor and the sad fact is, the closer you get to launch, the more people you need and your cash out flow grows by leaps and bounds the closer you get to launch.

    Fear not fanbois, we are not trolls, let's take off your tin foil hat and learn what VAPORWARE is:

    http://en.wikipedia.org/wiki/Vaporware

    "Vaporware is a term used to describe a software or hardware product that is announced by a developer well in advance of release, but which then fails to emerge after having well exceeded the period of development time that was initially claimed or would normally be expected for the development cycle of a similar product."

  • maplestonemaplestone Member UncommonPosts: 3,099

    What sort of server resources are we looking at to keep the lights on in a modern MMO?  Would you pay extra up front for a game that promised to set up an independant fund that would guarentee that even in the worst case scenario a data center could be employed to keep the servers up and running in an "as is"/unmoderated/unpatched state in perpetuity?  Would the accumulated quirks, bugs and hacks rapidly overwhelm the usefulness of any such zombie-game setup?  Would there be too many complications of IP/3rd party software licensing to make it work?

  • Miles-ProwerMiles-Prower Member Posts: 1,106

    I was a Closed and Open Beta Tester for APB. I also purchased APB and played it for 2 of the three months in question.

    Well... What can I say? I miss APB and I wish it lived longer; however, I'd love to get the $50 back that I spent. I know it is an impossibility, though. As for refunds? Well, I'd love a refund and I think they should at least offer refunds to lifers.

    Still, the guys behind APB had to file bankruptcy, etc and I doubt they could afford to pay everyone back. I'm just happy to have participated in something new and unique.

    RTW told it how it was. They were there through all the issues and didn't make empty promises like other companies, but I still think they treated us unfairly by not giving us any warning about when they were shutting down. They screwed over a bunch of people by the release of 1.4.2.. People who resubbed thinking the game was going places only to be denied access 1 day later.

    APB will forever be a reminder to me to not give into the hype and just "wait it out".

    Sometimes the opinions of people on this board are right all along.

     

    ~Miles "Tails" Prower out! Catch me if you can!

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  • orlacorlac Member Posts: 549

    SO the OP thinks a bankrupt company should keep operating because someone spent 60 bucks for a game dvd?

    Is everybody a narcissist these days????

     

    You own the dvd, not the game servers.

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