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APB Refund
Drej_X_Army
Member Posts: 151
For those who bought the game, you have a chance of getting the inital price of the game back or to get another game of equal price for free.
Need to goto http://support.ea.com and present them with all information. Proof of Purchase and "maybe" Key Code. One friend was asked for it, I wasnt. Luckly I had saved all my emails from APB, so it was easy for me.
Good Luck, hopefully we can still have some happiness come from this.
Comments
just emailed them and got credit for 2 games of my choice
Awesome. Thanks for the heads up! Gonna mail them as soon as I get home!
Wow, I would have never expected anything like this from EA. Plus three rep points.
Wonder if that credit could be applied to SWTOR when it gets released.
My Guild Wars 2 Vids
Good news
Uh what exactly do you do?
--
"Any free people have the right to choose how it wants to be govern thats the essence of democracy. It's sad when America has chosen for the stability and consistency of a dictatorship and doing it democratically" -utnow
Just emailed 'em too, i'll let you know what happens...
Damm it lost my email with my CD key in it
oh well good luck peeps.
Not sure if that coupon you get is valid for a limited time, if not, save it for SW:ToR. I bet a lot of ABP players are waiting for SW:ToR as well ;-)
Yeah, a friend of mine just got credit from EA for his purchase of APB as well. Glad to see a company stepping up.
Pretty stand up of them. I wish I could've gotten a refund for Tabula Rasa. Sucks knowing you bought a game you'll never be able to play again.
Greetings X,
Thank you for contacting Electronic Arts Customer Support.
We understand that you purchased APB and since the game is no longer available to play, you'd like us to refund the purchase amount you spent on it. While refunding the amount is not possible in this case, as a refund to what you've lost, we're offering you a free game from EA Store "http://eastore.ea.com". If you purchased the game after 7/15/2010 then you are eligible for this offer and can select any game you would wish with a couple of exceptions as noted below:
· Only those games for which we've Digital Download version available on EA Store can be selected.
· Please do not select a game which is not released yet.
In order to proceed with the refund request; along with the name of the game you'd like to play, we will also need the proof of your APB purchase:
· In case of box version - attach the scanned copy of your purchase receipt in this email.
· In case of downloadable version, please provide the screenshot of your purchase proof (Email from the retailer).
· In case of digital download version from EA Store, provide us the order #.
Once you've provided us the proof of your purchase and name of the game you'd wish to have, we'll entitle it on your account and then you will have to use the EA Download Manager to download the game. If you do not have EADM, you can download it here: http://eastore.ea.com/eadm
Thank you!
Patrick
EA Customer Support
I bought the game 14th of july, offer only works for those who bought it 15th of july or later... so i get a 25% off your next buy coupon, wtf.. f*ck EA!
Hello X,
Thank you for providing the requested information to Electronic Arts regarding APB.
We can certainly understand the frustration you have experienced over the recent closure of the APB servers. We, alongside you, were saddened to learn of these recent developments.
We at EA have worked to provide a working resolution for customers who recently purchased APB, either through the EA Store or a Third-Party Retailer.
As with all offerings, however, there is a limit to the length of time these compensatory offerings can be provided. In this case, we must limit the offer to purchases within 60 days of the game's closure date. As your purchase did occur before 7/15/10, we will be unable to provide further compensation in this regard.
Please understand that we do value you as a customer and as a show of our appreciation, we would like to provide you with a coupon good towards 25% off a future purchase from the EA Online Store.
(EA Store EA Store 25% Off - (coupon code here))
To use your code please visit the EA Online Store at http://eastore.ea.com and enter the code in the "Promotional" field at check-out.
Once again, thank you for your continued support.
Regards,
Patrick
EA Online Support
It's not so bad if you really think about it. For the majority, EA is only offering one free game from their store as recompense for APB (only a few lucky ones are getting an actual refund), but there are also some strings attached, such as...
1. It can only be a digital game (can't be a physical hardcopy)
2. It has to be available now (you can't get a pre-order item)
3. It can only be used for PC games
4. You would have to tell them what game you would want when you contact them, meaning you couldn't save the free game for later or something (similar to #2 I guess)
As far as the coupon goes though, you could use it towards anything I think (console games, hardcopy games, and pre-orders, or future releases). You might even be able to use it towards SW:TOR, if that's something you're looking forward to. I went through the APB refund process myself and was offered one free game from their store, but would have much prefered the benefits of a coupon over a game. Spent like an hour looking through their store trying to decide what I wanted, because I didn't want any of them. I'd of much prefered the coupon myself for a future purchase (like SW:TOR for instance, or Crysis 2).
Well, I didn't want a refund, I wanted credit to buy a new game right away, since I can't play the game I paid for, and just because I bought it the 14th of july, it's somehow magically less frustrating for me, than it is for those who bought it on the 15th of july...?
And the coupon needs to be used within 60 days, so it can't be used for SW:TOR, I'm not sure I'm even gonna get that game anyway, but who knows.
I ended up getting a $20 promo code for my pre-7/15 APB. Better than 25% unless you spend more than $80 on games at once.
I'll take SWTOR for $30 over a random $50 that I don't really want.
you still need to use your promo code within 60 days.. So you can't use it for SW:TOR
Daniel: Hi, my name is Daniel. How may I help you?
: Hi, I believe EA game is offering a free game for people who purchased APB?
Daniel: May I know from where and when have you purchased the game?
: I purchased it from Direct 2 disc on the 25/06/2010
Daniel: As with all offerings, however, there is a limit to the length of time these compensatory offerings can be provided. In this case, we must limit the offer to purchases within 60 days of the game's closure date. As your purchase did occur before 7/15/10, we will be unable to provide further compensation in this regard.
: That's not true, I have read an article on Gamespy which says otherwise
: I have bought many EA game over the years, I am a good paying customer
: I do not expect to buy an online game, only to find that I can play for 77 days only
: That is unfair and as the publisher you must honour my initial outlay
Daniel: I apologize but according to our current plicy we are note providing the refund to those who have purchased the game before JULY, 15th, 2010.
: Ok, please can you provide me with your legal departments contact details
: I will pursue this through the courts
: Also, I won't buy an EA game again - there is only one loser here .............. EA games
Daniel: I understand your frustration over this issue but there are a few things to remember. Real Time Worlds was the owner of the servers for this game, as well as the owner to the rights of the game as well, EA is simply trying to help out its customers through goodwill as we have no responsibility to refund or issue free games to customers for something out of our control.
: You're the publisher
: Your name is all over the box
Daniel: EA is the retailer.
: It is your reputation which is being harmed
: 8)
: Legal departments details please?
: An address will suffice
Daniel: We are not trained legal professionals, we will be unable to provide any further assistance with this issue. We do not have any contact information for our Legal Department, but any questions or comments of a legal matter should be handled by asking your legal counsel to contact the EA Legal Team. Your legal counsel should be able to obtain this information for you and further assist you in this issue.
: Thanks ........................ EA
Daniel: Is there anything else I may help you with?
Last time I buy an EA game, got burned on Warhammer tooooooooooooo!
FU EA
It's even worse now looks like the time was limited for that refund so noone can get the new game anymore....?
And how can people even write that this is quick and painless procedure...was long and painfull for me that for sure!
I still don't get it why couldn't i get Crysis since is digital download :I
Hi, my name is Bill. How may I help you? [03:21:30 PM]
nejc juvancic: hi [03:21:36 PM]
nejc juvancic: well i am writing u emails almost a week now [03:21:51 PM]
nejc juvancic: its about abp [03:21:57 PM]
nejc juvancic: and i already choose the new game and attach reciept [03:22:19 PM]
Bill: May I know from where you have purchased the game . [03:22:39 PM]
nejc juvancic: slovenija - europe [03:22:36 PM]
Bill: Name of store . [03:23:19 PM]
nejc juvancic: mantis [03:23:11 PM]
nejc juvancic: bill you there? [03:25:02 PM]
Bill: Yes, [03:26:00 PM]
Bill: I am afraid but afraid but our policy is changed & we are not providing any refund now . [03:26:56 PM]
nejc juvancic: what do you mean? [03:27:06 PM]
nejc juvancic: its not refund u wrote that i can pick any digital download game [03:27:23 PM]
nejc juvancic: i already mailed u couple of times [03:27:34 PM]
Bill: I am afraid according to our new policy we are not providing any compensation . [03:28:17 PM]
nejc juvancic: since when?? [03:28:18 PM]
nejc juvancic: u did couple of dayz ago [03:28:32 PM]
Bill: But now policy is updated . [03:29:05 PM]
nejc juvancic: is this a joke? [03:29:18 PM]
Bill: Its not a joke . [03:30:05 PM]
nejc juvancic: wait [03:30:16 PM]
nejc juvancic: yesterday u mailed me that i can pick any game [03:30:37 PM]
nejc juvancic: and now ur sayin that i cant [03:30:49 PM]
nejc juvancic: Hello Nejc, Thank you for writing to Electronic Arts customer support. I am sorry to inform you that we are unable to provide you Crysis ( all series), Orange Box, and Pre-orders, you can choose any other game available in EA store. We look forward to your reply. Thank you, Neo EA Online Support. [03:31:25 PM]
nejc juvancic: what that all about then? [03:31:34 PM]
Bill: I am afraid but cry sis is not available & still you have waited so long so we can not do any thing & now our policy is changed . [03:32:38 PM]
nejc juvancic: well people still getting their games tho [03:33:09 PM]
nejc juvancic: why cant i then? [03:33:20 PM]
nejc juvancic: i got mail that i got 144 hours [03:34:15 PM]
nejc juvancic: so i still got at least one day [03:34:22 PM]
Bill: No , one is getting the game now policy is updated today and we are not providing any thing to any one . [03:35:01 PM]
nejc juvancic: look bill i am writing u since day 1 [03:36:13 PM]
nejc juvancic: and still u keep getting new excuses [03:36:25 PM]
nejc juvancic: and now u are saying i cant even get nothing [03:36:38 PM]
nejc juvancic: where does it wirte anything about new policy update [03:37:15 PM]
nejc juvancic: i like to see that [03:37:24 PM]
nejc juvancic: also i have requested the game before that update [03:38:19 PM]
Bill: Your issue is already transferred to to higher level for enquiry . [03:39:47 PM]
nejc juvancic: what does that mean? [03:40:34 PM]
nejc juvancic: respond please [03:43:00 PM]
Bill: Your issue is escalated to higher level since you have demanded crysis & we does not have that game available so it is transfer to higher level . [03:44:47 PM]
nejc juvancic: does that mean i can get the game or not? [03:45:58 PM]
Bill: Since our policy has changed so it depend on our senior support . [03:47:01 PM]
nejc juvancic: but u dont know if i can get crysis? [03:47:14 PM]
nejc juvancic: if i would get anything [03:47:26 PM]
nejc juvancic: to be honest u din't really give me the information that u only giving games in change till 1.10. [03:48:48 PM]
Bill: About that also they will decide now .you have waited to long to get crysis & it has bees said earlier that this is an limited period offer that we are providing download version of replacement game . [03:49:17 PM]
nejc juvancic: that should be written somewhere in my opinion [03:49:05 PM]
nejc juvancic: i didnt wait i have giving you all the information i needed on 29th [03:50:45 PM]
nejc juvancic: and then i waited more then 24hours for your reply [03:51:06 PM]
nejc juvancic: like today [03:51:10 PM]
nejc juvancic: so its kinda not my fault [03:51:17 PM]
Bill: But it has been already said that this game is not available . [03:51:35 PM]
nejc juvancic: yes it was but u didnt give me any reason why since this is digital download [03:51:58 PM]
Bill: I am afraid but your issue is transfer to senior support & they will reply you . [03:52:12 PM]
nejc juvancic: and u said any digital download game [03:52:06 PM]
nejc juvancic: well u still didnt tell me why coulndt i get crysis [03:52:39 PM]
nejc juvancic: its digital download u know [03:52:45 PM]
Bill: Since we have providing digital download of game till today but now the policy is changed we can not do any thing . [03:53:17 PM]
nejc juvancic: Hello! I got a box version of the game so I attached the scanned copy of my purchase receipt in this email. I choose the the game Crysis Maximum Edition and my second choice is Crysis. Hope i can get one of this two. [03:54:15 PM]
nejc juvancic: i wrote that on 30th [03:54:22 PM]
nejc juvancic: so why couldnt i get crysis in that time [03:55:08 PM]
Bill: I am afraid but I could not do any thing you have to wait for reply from our seniors . [03:55:33 PM]
Bill: I could not do any thing . [03:55:50 PM]
nejc juvancic: u can tell me if u provided that game while u still had that refund [03:56:21 PM]
nejc juvancic: or noone couldnt get it since start? [03:56:36 PM]
Bill: This is the reply given to you when you demanded crysis . [03:57:27 PM]
Bill: Hello Nejc,
Thank you for writing to Electronic Arts customer support.
I am sorry to inform you that we are unable to provide you Crysis ( all series), Orange Box, and Pre-orders, you can choose any other game available in EA store.
We look forward to your reply.
Thank you,
Neo
EA Online Support. [03:57:28 PM]
Bill: But still you waited for it to get . [03:57:50 PM]
nejc juvancic: u mean all series as maximum edition ar [03:57:38 PM]
Bill: I could not do any thing . [03:58:02 PM]
nejc juvancic: well i was asking u then why cant i get it since is digital download [03:58:30 PM]
nejc juvancic: u still not tellin me the obvious question [03:59:21 PM]
nejc juvancic: why couldnt i get this game? [03:59:31 PM]
nejc juvancic: then i would write u that i wish to pick some othar game [03:59:45 PM]
nejc juvancic: did u mean all series as maximum edition [04:00:39 PM]
nejc juvancic: or i cant get any seire of the game? [04:00:49 PM]
nejc juvancic: serie* [04:00:56 PM]
Bill: Since your matter is in review with our senior support they will decide what to do with your request ,however you can update your previous incident with the game which you like to have instead of crysis . [04:02:18 PM]
nejc juvancic: ok will do that [04:02:29 PM]
Bill: Our senior will reply you soon .please wait for reply . [04:03:41 PM]
nejc juvancic: sure thanks for your time [04:03:42 PM]
Bill: Hope your issue will be resolve soon . [04:04:13 PM]
nejc juvancic: so do i [04:04:06 PM]
nejc juvancic: goodbye bill [04:04:16 PM]
Bill: Bye & have a nice evening . [04:04:43 PM]
Bill: Take care . [04:04:50 PM]
Bill: Bye . [04:04:52 PM]