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Lifetime Subscriber got banned for complaining about low Ancient Iron Ore respawn rate. Don't play t

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Comments

  • SgtFrogSgtFrog Member Posts: 5,001

    Originally posted by gxgunny

    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by Psychow


    Originally posted by gxgunny


    Originally posted by SgtFrog

    What did he expect the GM to do about the low ore rate anyway.

    Hmm... If I was a hard working, caring about the player. GM, I would take a character and do a short run around the area where the bad rspawn rate was to see what it really is like.  There could have actually been something wrong with the game that was causing only one node to spawn in 3 hours of play.   This guy just blew me off.

     

    So you expected the GM to run around with you for 3 hours to confirm your claim of a 3 hour respawn rate? wow...just wow...

    Nope, he could do a query on the backend database to check the respawn rate for the past 3 hours, or check the server logs, or do simple 1-5 minute spot check of an area.  I don't expect him to go around for 3 hours.

    Again, what makes you think he has the authority to do so? You seem to know it all so well.

    He has the authority to support a paying customer.   I have dished out a ton of money and time into this game with litle to almost no complaints.  The least he could have done was to check out my problem instead of mashing the auto-can repsonse button to point me to a worthless forum. 

    No answer to my question. Let me ask another:

    What makes you think the forum is worthless?

    Oh, and Ille make this even simpler:

     

    12. While participating in the Game, both in-Game and through the official Website, you will follow the instructions and guidelines of authorized Game support staff at all times.

    Followed by:

    A player who violates the Code of Conduct may be warned by Turbine staff, but some particularly serious violations or repeated violations can result in other sanctions, such as a lockout or permanent ban, without warning. In addition, Turbine reserves the right to delete characters or entire accounts as we see fit, without warning, for certain violations.

    Seriously, cry "ABUSE!" all you want. You agreed to this and they reserve the right to act like they did, as harsh as it may seem.

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

    Being a paying customer does not give you the right to insult anyone.

    Also GM are adults just like you...not some kid.

    image
    March on! - Lets Invade Pekopon

  • seabeastseabeast Member Posts: 748

    This has to be a joke...right? You did not read the rules? You had no idea that constant complaining took away time from other players problems? You did not follow-up with the instructions to go elsewhere?

  • MurashuMurashu Member UncommonPosts: 1,386

    Originally posted by gxgunny

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

    I'm not a fan of LotRO, not one fiber in me understands what people see in that game, but after seeing how you handle yourself here I have to believe you deserved the SUSPENSION. I have a 16 year old son and if I caught him acting like you over something you caused, the 3 day SUSPENSION would be the least of his worries.

  • WickedjellyWickedjelly Member, Newbie CommonPosts: 4,990

    Originally posted by gxgunny

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

     I'm going to go out on a limb and guess even if the GM isn't on a power trip or having a bad day you can safely assume that putting in multiple tickets and insulting the staff over the respawn rate of Ancient Iron Ore isn't going to come with the most gratifying of results.

    1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.

    2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.

    3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.

  • PsychowPsychow Member Posts: 1,784

    Originally posted by seabeast

    This has to be a joke...right? You did not read the rules? You had no idea that constant complaining took away time from other players problems? You did not follow-up with the instructions to go elsewhere?

     

    I'm beginning to think it is. I have a hard time believing someone can be this dense.

  • jaxsundanejaxsundane Member Posts: 2,776

    Originally posted by gxgunny

    Originally posted by BizkitNL

    Originally posted by gxgunny

    Originally posted by BizkitNL

    Originally posted by gxgunny

    Originally posted by Psychow

    Originally posted by gxgunny

    Originally posted by SgtFrog

    What did he expect the GM to do about the low ore rate anyway.

    Hmm... If I was a hard working, caring about the player. GM, I would take a character and do a short run around the area where the bad rspawn rate was to see what it really is like.  There could have actually been something wrong with the game that was causing only one node to spawn in 3 hours of play.   This guy just blew me off.

     

    So you expected the GM to run around with you for 3 hours to confirm your claim of a 3 hour respawn rate? wow...just wow...

    Nope, he could do a query on the backend database to check the respawn rate for the past 3 hours, or check the server logs, or do simple 1-5 minute spot check of an area.  I don't expect him to go around for 3 hours.

    Again, what makes you think he has the authority to do so? You seem to know it all so well.

    He has the authority to support a paying customer.   I have dished out a ton of money and time into this game with litle to almost no complaints.  The least he could have done was to check out my problem instead of mashing the auto-can repsonse button to point me to a worthless forum. 

    No answer to my question. Let me ask another:

    What makes you think the forum is worthless?

    Oh, and Ille make this even simpler:

     

    12. While participating in the Game, both in-Game and through the official Website, you will follow the instructions and guidelines of authorized Game support staff at all times.

    Followed by:

    A player who violates the Code of Conduct may be warned by Turbine staff, but some particularly serious violations or repeated violations can result in other sanctions, such as a lockout or permanent ban, without warning. In addition, Turbine reserves the right to delete characters or entire accounts as we see fit, without warning, for certain violations.

    Seriously, cry "ABUSE!" all you want. You agreed to this and they reserve the right to act like they did, as harsh as it may seem.

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

     No not at all but there is a such thing as "proper channels", this gm did absolutely nothing that Turbine would consider against the rules they set and as a matter of fact he did absolutely nothing to you he just didn't fix your issue and he was promptly harrassed by you creating more tickets and eventually insulting the gm.

    You were heard you just didn't like the answer to your question please stop getting it twisted.  You have not shown this gm to be anything like what you are describing now so maybe you should just give it up......

    but yeah, to call this game Fantastic is like calling Twilight the Godfather of vampire movies....

  • gxgunnygxgunny Member Posts: 64

    Originally posted by SgtFrog

    Originally posted by gxgunny


    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by Psychow


    Originally posted by gxgunny


    Originally posted by SgtFrog

    What did he expect the GM to do about the low ore rate anyway.

    Hmm... If I was a hard working, caring about the player. GM, I would take a character and do a short run around the area where the bad rspawn rate was to see what it really is like.  There could have actually been something wrong with the game that was causing only one node to spawn in 3 hours of play.   This guy just blew me off.

     

    So you expected the GM to run around with you for 3 hours to confirm your claim of a 3 hour respawn rate? wow...just wow...

    Nope, he could do a query on the backend database to check the respawn rate for the past 3 hours, or check the server logs, or do simple 1-5 minute spot check of an area.  I don't expect him to go around for 3 hours.

    Again, what makes you think he has the authority to do so? You seem to know it all so well.

    He has the authority to support a paying customer.   I have dished out a ton of money and time into this game with litle to almost no complaints.  The least he could have done was to check out my problem instead of mashing the auto-can repsonse button to point me to a worthless forum. 

    No answer to my question. Let me ask another:

    What makes you think the forum is worthless?

    Oh, and Ille make this even simpler:

     

    12. While participating in the Game, both in-Game and through the official Website, you will follow the instructions and guidelines of authorized Game support staff at all times.

    Followed by:

    A player who violates the Code of Conduct may be warned by Turbine staff, but some particularly serious violations or repeated violations can result in other sanctions, such as a lockout or permanent ban, without warning. In addition, Turbine reserves the right to delete characters or entire accounts as we see fit, without warning, for certain violations.

    Seriously, cry "ABUSE!" all you want. You agreed to this and they reserve the right to act like they did, as harsh as it may seem.

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

    Being a paying customer does not give you the right to insult anyone.

    Also GM are adults just like you...not some kid.

    You are correct, being a paying customer does not give me the right to insult anyone.  The issue was that insulting someone can be interpreted differently.  In my case, and being 100% honest, I just told him that his lack of response for the issue was unacceptable.  Is that insulting?  Should we take a poll? 

    You are correct, about the age, using WoW as an example, they must be 18, not 16, gosh, sorry about that. I was wrong by two years.   :)

    http://wiki.answers.com/Q/What_is_the_age_requirement_to_become_a_game_master_in_warcraft

     

  • farginwarfarginwar Member Posts: 134

    Originally posted by gxgunny

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

    Oh right of course because that is exactly what is happening with LOTRO's GM staff. The proof is right here in this thread. Just look at all of us LOTRO players in here with you, rallying behind you, and  sharing OUR stories about GM abuse ... oh wait ... none of us are.

    image

    If you can't dazzle 'em with brilliance, riddle 'em with bullets

  • SgtFrogSgtFrog Member Posts: 5,001

    Originally posted by gxgunny

    Originally posted by SgtFrog


    Originally posted by gxgunny


    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by Psychow


    Originally posted by gxgunny


    Originally posted by SgtFrog

    What did he expect the GM to do about the low ore rate anyway.

    Hmm... If I was a hard working, caring about the player. GM, I would take a character and do a short run around the area where the bad rspawn rate was to see what it really is like.  There could have actually been something wrong with the game that was causing only one node to spawn in 3 hours of play.   This guy just blew me off.

     

    So you expected the GM to run around with you for 3 hours to confirm your claim of a 3 hour respawn rate? wow...just wow...

    Nope, he could do a query on the backend database to check the respawn rate for the past 3 hours, or check the server logs, or do simple 1-5 minute spot check of an area.  I don't expect him to go around for 3 hours.

    Again, what makes you think he has the authority to do so? You seem to know it all so well.

    He has the authority to support a paying customer.   I have dished out a ton of money and time into this game with litle to almost no complaints.  The least he could have done was to check out my problem instead of mashing the auto-can repsonse button to point me to a worthless forum. 

    No answer to my question. Let me ask another:

    What makes you think the forum is worthless?

    Oh, and Ille make this even simpler:

     

    12. While participating in the Game, both in-Game and through the official Website, you will follow the instructions and guidelines of authorized Game support staff at all times.

    Followed by:

    A player who violates the Code of Conduct may be warned by Turbine staff, but some particularly serious violations or repeated violations can result in other sanctions, such as a lockout or permanent ban, without warning. In addition, Turbine reserves the right to delete characters or entire accounts as we see fit, without warning, for certain violations.

    Seriously, cry "ABUSE!" all you want. You agreed to this and they reserve the right to act like they did, as harsh as it may seem.

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

    Being a paying customer does not give you the right to insult anyone.

    Also GM are adults just like you...not some kid.

    You are correct, being a paying customer does not give me the right to insult anyone.  The issue was that insulting someone can be interpreted differently.  In my case, and being 100% honest, I just told him that his lack of response for the issue was unacceptable.  Is that insulting?  Should we take a poll? 

    You are correct, about the age, using WoW as an example, they must be 18, not 16, gosh, sorry about that. I was wrong by two years.   :)

    http://wiki.answers.com/Q/What_is_the_age_requirement_to_become_a_game_master_in_warcraft

     

    That is not even the point.

    All I can say is take your ban like a man and stop acting like a 16 year old.

    image
    March on! - Lets Invade Pekopon

  • jaxsundanejaxsundane Member Posts: 2,776

    Originally posted by gxgunny

    Originally posted by SgtFrog

    Originally posted by gxgunny

    Originally posted by BizkitNL

    Originally posted by gxgunny

    Originally posted by BizkitNL

    Originally posted by gxgunny

    Originally posted by Psychow

    Originally posted by gxgunny

    Originally posted by SgtFrog

    What did he expect the GM to do about the low ore rate anyway.

    Hmm... If I was a hard working, caring about the player. GM, I would take a character and do a short run around the area where the bad rspawn rate was to see what it really is like.  There could have actually been something wrong with the game that was causing only one node to spawn in 3 hours of play.   This guy just blew me off.

     

    So you expected the GM to run around with you for 3 hours to confirm your claim of a 3 hour respawn rate? wow...just wow...

    Nope, he could do a query on the backend database to check the respawn rate for the past 3 hours, or check the server logs, or do simple 1-5 minute spot check of an area.  I don't expect him to go around for 3 hours.

    Again, what makes you think he has the authority to do so? You seem to know it all so well.

    He has the authority to support a paying customer.   I have dished out a ton of money and time into this game with litle to almost no complaints.  The least he could have done was to check out my problem instead of mashing the auto-can repsonse button to point me to a worthless forum. 

    No answer to my question. Let me ask another:

    What makes you think the forum is worthless?

    Oh, and Ille make this even simpler:

     

    12. While participating in the Game, both in-Game and through the official Website, you will follow the instructions and guidelines of authorized Game support staff at all times.

    Followed by:

    A player who violates the Code of Conduct may be warned by Turbine staff, but some particularly serious violations or repeated violations can result in other sanctions, such as a lockout or permanent ban, without warning. In addition, Turbine reserves the right to delete characters or entire accounts as we see fit, without warning, for certain violations.

    Seriously, cry "ABUSE!" all you want. You agreed to this and they reserve the right to act like they did, as harsh as it may seem.

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

    Being a paying customer does not give you the right to insult anyone.

    Also GM are adults just like you...not some kid.

    You are correct, being a paying customer does not give me the right to insult anyone.  The issue was that insulting someone can be interpreted differently.  In my case, and being 100% honest, I just told him that his lack of response for the issue was unacceptable.  Is that insulting?  Should we take a poll? 

    You are correct, about the age, using WoW as an example, they must be 18, not 16, gosh, sorry about that. I was wrong by two years.   :)

    http://wiki.answers.com/Q/What_is_the_age_requirement_to_become_a_game_master_in_warcraft

     

     Finally you said something I can agree with personally, if all you said was "his lack of a response was unacceptable" it really isn't insulting but when taken in conjunction with the fact that you probably said this after he directed you to the proper forum and that you then still submitted more tickets you still got a well deserved suspension.

    Every once in a while posts like this pop up that makes me scratch my head and wonder if the people making these posts are newbies to mmorpg's this is not the place to be for instant gratification and as a lifetime subscriber you should already know that.

    but yeah, to call this game Fantastic is like calling Twilight the Godfather of vampire movies....

  • gxgunnygxgunny Member Posts: 64

    Originally posted by Wickedjelly

    Originally posted by gxgunny

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

     I'm going to go out on a limb and guess even if the GM isn't on a power trip or having a bad day you can safely assume that putting in multiple tickets and insulting the staff over the respawn rate of Ancient Iron Ore isn't going to come with the most gratifying of results.

    Ok, here is the response I was looking for from the GM.  Maybe this is unreasonable, but I think it is fair.

    1) I report the problem with nodes not spawning in a certain area.

    2) He spot checks the area (1-2 minutes) with his GM toon and trys to find some nodes.

    3) He either confirms node spawns or confirms there is a problem and directs me to the forums if there is not a problem.

    I did submit multiple tickets because I was very upset because he just blew me off.   I agree that it was not the best thing to do, but we often do not have clear heads when we are upset.   I just don't think the punishment fits the crime.  We all get mad right?  He could have suspended my ability to post a ticket for 3 days and it would have had the same effect.  I abused the ticket / support system, not the game.  They suspended me from the game.

  • whilanwhilan Member UncommonPosts: 3,472

    I think by now you realize that not many people share your view on this. You claim foul, others say that the action was just.  Theres only three things you can do now. 1. Eat the suspension and come back in three days and report using the channels suggested to get it fixed (if that fails then there are other channels to take) 2. Try to report the Gm in question and have them open a ticket on him/her if they feel it warrents (ala breaking some kind of rule that was agreed on) or 3. Leave the game, deactivate the account and sell the box.

    However if your looking for support your probably in the wrong place. the majority of the people here feel your actually in the wrong and seeing as they haven't heard the GMs view thats not looking good for your argument.

    Myself i see it as you were told what to do about this. You decided to send in more tickets so they suspended you for 3 days. Seems okay with me, no reason to avoid the game unless more serious action can be found that shows the GM abusing their rule.  

    Help me Bioware, you're my only hope.

    Is ToR going to be good? Dude it's Bioware making a freaking star wars game, all signs point to awesome. -G4tv MMo report.

    image

  • gxgunnygxgunny Member Posts: 64

    Originally posted by jaxsundane

    Originally posted by gxgunny


    Originally posted by SgtFrog


    Originally posted by gxgunny


    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by BizkitNL


    Originally posted by gxgunny


    Originally posted by Psychow


    Originally posted by gxgunny


    Originally posted by SgtFrog

    What did he expect the GM to do about the low ore rate anyway.

    Hmm... If I was a hard working, caring about the player. GM, I would take a character and do a short run around the area where the bad rspawn rate was to see what it really is like.  There could have actually been something wrong with the game that was causing only one node to spawn in 3 hours of play.   This guy just blew me off.

     

    So you expected the GM to run around with you for 3 hours to confirm your claim of a 3 hour respawn rate? wow...just wow...

    Nope, he could do a query on the backend database to check the respawn rate for the past 3 hours, or check the server logs, or do simple 1-5 minute spot check of an area.  I don't expect him to go around for 3 hours.

    Again, what makes you think he has the authority to do so? You seem to know it all so well.

    He has the authority to support a paying customer.   I have dished out a ton of money and time into this game with litle to almost no complaints.  The least he could have done was to check out my problem instead of mashing the auto-can repsonse button to point me to a worthless forum. 

    No answer to my question. Let me ask another:

    What makes you think the forum is worthless?

    Oh, and Ille make this even simpler:

     

    12. While participating in the Game, both in-Game and through the official Website, you will follow the instructions and guidelines of authorized Game support staff at all times.

    Followed by:

    A player who violates the Code of Conduct may be warned by Turbine staff, but some particularly serious violations or repeated violations can result in other sanctions, such as a lockout or permanent ban, without warning. In addition, Turbine reserves the right to delete characters or entire accounts as we see fit, without warning, for certain violations.

    Seriously, cry "ABUSE!" all you want. You agreed to this and they reserve the right to act like they did, as harsh as it may seem.

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

    Being a paying customer does not give you the right to insult anyone.

    Also GM are adults just like you...not some kid.

    You are correct, being a paying customer does not give me the right to insult anyone.  The issue was that insulting someone can be interpreted differently.  In my case, and being 100% honest, I just told him that his lack of response for the issue was unacceptable.  Is that insulting?  Should we take a poll? 

    You are correct, about the age, using WoW as an example, they must be 18, not 16, gosh, sorry about that. I was wrong by two years.   :)

    http://wiki.answers.com/Q/What_is_the_age_requirement_to_become_a_game_master_in_warcraft

     

     Finally you said something I can agree with personally, if all you said was "his lack of a response was unacceptable" it really isn't insulting but when taken in conjunction with the fact that you probably said this after he directed you to the proper forum and that you then still submitted more tickets you still got a well deserved suspension.

    Every once in a while posts like this pop up that makes me scratch my head and wonder if the people making these posts are newbies to mmorpg's this is not the place to be for instant gratification and as a lifetime subscriber you should already know that.

    I have been playing MMO's since Guild Wars came out.  I should have not mentioned lifetime subscriber. I should have used VIP(Turbine term) player instead.

  • PsychowPsychow Member Posts: 1,784

    For what it's worth, I think people who quote 10+ message worth of posts in one quote in order to respond to the bottom post should be banned from forums as well. 

  • WickedjellyWickedjelly Member, Newbie CommonPosts: 4,990

    Originally posted by jaxsundane

     Finally you said something I can agree with personally, if all you said was "his lack of a response was unacceptable" it really isn't insulting but when taken in conjunction with the fact that you probably said this after he directed you to the proper forum and that you then still submitted more tickets you still got a well deserved suspension.

    Every once in a while posts like this pop up that makes me scratch my head and wonder if the people making these posts are newbies to mmorpg's this is not the place to be for instant gratification and as a lifetime subscriber you should already know that.

     I'm going to step out on that limb again and say that wasn't his actual reply.  In fact, I'm willing to bet if people did rally behind him like he thought was going to happen when he posted this that what he actually said would be much more colorful and robust.  Yes, much closer to his actual remarks to them when he found out they weren't going to instantly fill his bags with ore.

    1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.

    2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.

    3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.

  • Bama1267Bama1267 Member UncommonPosts: 1,822

    Originally posted by gxgunny

    Originally posted by Wickedjelly


    Originally posted by gxgunny

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

     I'm going to go out on a limb and guess even if the GM isn't on a power trip or having a bad day you can safely assume that putting in multiple tickets and insulting the staff over the respawn rate of Ancient Iron Ore isn't going to come with the most gratifying of results.

    Ok, here is the response I was looking for from the GM.  Maybe this is unreasonable, but I think it is fair.

    1) I report the problem with nodes not spawning in a certain area.

    2) He spot checks the area (1-2 minutes) with his GM toon and trys to find some nodes.

    3) He either confirms node spawns or confirms there is a problem and directs me to the forums if there is not a problem.

    I did submit multiple tickets because I was very upset because he just blew me off.   I agree that it was not the best thing to do, but we often do not have clear heads when we are upset.   I just don't think the punishment fits the crime.  We all get mad right?  He could have suspended my ability to post a ticket for 3 days and it would have had the same effect.  I abused the ticket / support system, not the game.  They suspended me from the game.

     He didn't blow you off, had he done all the things you mentioned ... you would have still ended up in the forums he pointed you to. Instead he chose not to waste your time or his. That's how things get done ...

  • orlacorlac Member Posts: 549

    So the OP is a special person?

  • jaxsundanejaxsundane Member Posts: 2,776

    Originally posted by gxgunny

    Originally posted by Wickedjelly

    Originally posted by gxgunny

    Yeah, great rules, very customer friendly.  So, if they hire a suspend happy 16 year old kid as a GM who is having a bad day(Turbine Staff) who is on a power trip, we are all screwed when we report a problem and expect to be heard as a paying customer.

     I'm going to go out on a limb and guess even if the GM isn't on a power trip or having a bad day you can safely assume that putting in multiple tickets and insulting the staff over the respawn rate of Ancient Iron Ore isn't going to come with the most gratifying of results.

    Ok, here is the response I was looking for from the GM.  Maybe this is unreasonable, but I think it is fair.

    1) I report the problem with nodes not spawning in a certain area.

    2) He spot checks the area (1-2 minutes) with his GM toon and trys to find some nodes.

    3) He either confirms node spawns or confirms there is a problem and directs me to the forums if there is not a problem.

    I did submit multiple tickets because I was very upset because he just blew me off.   I agree that it was not the best thing to do, but we often do not have clear heads when we are upset.   I just don't think the punishment fits the crime.  We all get mad right?  He could have suspended my ability to post a ticket for 3 days and it would have had the same effect.  I abused the ticket / support system, not the game.  They suspended me from the game.

     Another problem that has propped up in many of your posts is you presume to know what the gm for Turbine games are capable of, many people I thought made pointed statements about why your issues wouldn't be something a GM would address anyway yet you seem hell bent on that this guy had to make a physical move that you wer aware of to satisfy you.  Ok then if I agree there as many have stated you could have sent an email and complained about that gm not doing his job before you broke the rules but you chose not to.

    And my last problem (kind of ties in above) how are you so certain they can actually "turn off" your ability to launch a ticket and even if they could you honestly think that's a better option than them just suspending the player?  Leaving a player in the game in limbo without the ability to report an actual in game issue doesn't sound like a much better option to me.

    And again how many times are you going to say "he just blew you off" when the truth is "you just didn't like his response" which was to not physically check on your issue (maybe he is advised not to do so as I would think most gm's are).

    Jus take your suspension and move on bro this post is a fail with a capital F.

    but yeah, to call this game Fantastic is like calling Twilight the Godfather of vampire movies....

  • WickedjellyWickedjelly Member, Newbie CommonPosts: 4,990

    Originally posted by gxgunny

    Ok, here is the response I was looking for from the GM.  Maybe this is unreasonable, but I think it is fair.

    1) I report the problem with nodes not spawning in a certain area.

    2) He spot checks the area (1-2 minutes) with his GM toon and trys to find some nodes.

    3) He either confirms node spawns or confirms there is a problem and directs me to the forums if there is not a problem.

    I did submit multiple tickets because I was very upset because he just blew me off.   I agree that it was not the best thing to do, but we often do not have clear heads when we are upset.   I just don't think the punishment fits the crime.  We all get mad right?  He could have suspended my ability to post a ticket for 3 days and it would have had the same effect.  I abused the ticket / support system, not the game.  They suspended me from the game.

     Depends on what your reply to them was.  If it really was simply that "his answer was unacceptable to you" for misuse of the ticket program I would have banned your ability to create any tickets for a month, but I would not have suspended you from the game at all.

     If you were rather insulting in your reply or started mouthing off about it in game disrupting other players then yes...I would suspend you from the game for at least three days.

    1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.

    2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.

    3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.

  • TheHavokTheHavok Member UncommonPosts: 2,423

    Originally posted by gxgunny

    I have a lifetime sub for his game and some cocky GM on a power trip just banned my account for complaining about the low respawn rate since f2p for Ancient Iron Ore.  I was playing the game tonight for about 3 hours and only ran into one single node.  He closed my first ticket and pointed me to some worthless forum to report a bug.  Apparently submitting more tickets is what game him the right to ban me for 3 days.  This game is not worth your time and effort. They treat players very poorly and your money and time is very valuable. 

     

    Your The Lord of the Rings Online: Shadows of Angmar account has been suspended as a result of a  confirmed Player Code of Conduct violation.



    This suspension is for 3 days .



    Specifically, a Game Master determined that you wasted In-Game Support's time with multiple tickets on the same issue, ignored the requests of In-Game Support Game Masters, and insulted the In-Game Support Team.



    You can find more information regarding the associated policy at the following URL: http://www.lotro.com/support/coc

    Our ultimate goal is to provide an appropriately safe, fun, and engaging experience for our entire player community. To that end, the Player Code of Conduct must be enforced.



    If you have any information that you feel would alter the decision made in this action, please visit http://turbine.com/support, and follow the links to the In-Game Support help page to submit your appeal. Note that all account actions are taken only after a significant amount of research and verification is performed to ensure proper Code of Conduct enforcement. In addition, if you have received a temporary suspension, it will expire automatically - you do not need to contact us to have a temporary suspension removed at its conclusion.



    Turbine In-Game Support Team

    so, you didn't do what the GM told you to do (report it as a problem in a specific thread) and just gave him additional work to take care of because you didn't like the way things were handled...IN A FREE TO PLAY GAME.  Boohoo.  You deserve your ban.  Also, you are a prime example of the pissed off but vocal MINORITY.  Your opinion is a joke.  QQ and enjoy your 3 day break. :D

  • JimmacJimmac Member UncommonPosts: 1,660

    Originally posted by Wickedjelly

    Originally posted by gxgunny

    <>

     Depends on what your reply to them was.  If it really was simply that "his answer was unacceptable to you" for misuse of the ticket program I would have banned your ability to create any tickets for a month, but I would not have suspended you from the game at all.

     If you were rather insulting in your reply or started mouthing off about it in game disrupting other players then yes...I would suspend you from the game for at least three days.

    This is pretty much my point as well. 

  • gxgunnygxgunny Member Posts: 64

    This will be my last post on this topic.   Yes, thank god right?  I realize that a lot of people in this thread are against me on this topic and that is cool, however, you may have this opposing view until you are faced with the same problem.  I have posted in the bug / problem report section many times  the past and the issues / suggestions were never fixed so the place the GM was sending me was a dead end to me.  I was wrong for ticket spamming, but I was mad because I really felt like there was nobody to hear my complaint.   I also feel that neither I or the GM actually knew if there was a actual ore node repawn issue with the game at that time. I only know that from my perspective, it looked like an issue.  I just wanted the GM to check things on his side.  Simple checks on the repoorted problem would have made me happy and I would have gladly closed the ticket and posted something in the forum as he suggested.   Did I insult the guy? Who knows? Turbine does not really include words or phrases in the agreement that defines what an insult is so I think that is up in the air and may be different for every GM.  I am not saying that I did everything right. I did many things wrong.  It's just that I feel that support should be a two way street and there should be more communication before he forwarded me to a link.  You guys have a great night, or try to anyhow. 

  • WickedjellyWickedjelly Member, Newbie CommonPosts: 4,990

    Originally posted by gxgunny

    This will be my last post on this topic.   Yes, thank god right?  I realize that a lot of people in this thread are against me on this topic and that is cool, however, you may have this opposing view until you are faced with the same problem.  I have posted in the bug / problem report section many times  the past and the issues / suggestions were never fixed so the place the GM was sending me was a dead end to me.  I was wrong for ticket spamming, but I was mad because I really felt like there was nobody to hear my complaint.   I also feel that neither I or the GM actually knew if there was a actual ore node repawn issue with the game at that time. I only know that from my perspective, it looked like an issue.  I just wanted the GM to check things on his side.  Simple checks on the repoorted problem would have made me happy and I would have gladly closed the ticket and posted something in the forum as he suggested.   Did I insult the guy? Who knows? Turbine does not really include words or phrases in the agreement that defines what an insult is so I think that is up in the air and may be different for every GM.  I am not saying that I did everything right. I did many things wrong.  It's just that I feel that support should be a two way street and there should be more communication before he forwarded me to a link.  You guys have a great night, or try to anyhow. 

     You aren't alone in having things frustrate you.  The fact is that you didn't handle it very well.  Maybe they could have been a bit friendlier but at the end of it you would have still been directed to that forum regardless what the gm said to you beforehand.  Not a lot they can do about those types of issues.  For all you know the gm might agree with you.

    You seem like a nice guy.  Try not to let things frustrate you so much.  Take your suspension and after you have a day or two to cool off mention the issue (the ore one not the gm one) and see what others think.  If you get enough that seem to agree with your sentiment then post it on their forums hopefully with some others so Turbine sees that least for some it is a concern maybe worth looking into.

    1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.

    2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.

    3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.

  • choujiofkonochoujiofkono Member Posts: 852

    Originally posted by gxgunny

    Originally posted by choujiofkono

      

    I have read several of your posts and I like you man, but I don't agree with you about the common sense thing.  I am just tired of some of these mmo's taking  in players money with litle to no support.  I felt like this guy just blew me off without trying anything on side.   Like have said before, I have had very litle complaint about this game in the past and the support was usually top notch.  I am just wondering if another GM was working tonight, if the results would have been different.

         That's cool I appreciate your respect.  You should know then that I'm not really trying to put you down or anything by giving you that advice I am just trying to make you see where you tripped up when you replied to the GM about your issue.  God knows I have lost my temper a time or two.  xD 

      Usually when you cool off you can look at a situation in a more logical and mechanical way and see the "moves" that brought you to the ending.  Sometimes debate is like chess and the key to winning at chess is not to lose your King, not to protect every piece on the board.  Another thing about debate is that when you lose, you should think of it as a learning experience and next time you have an issue you now have the tools to deal with it more effectively.  Also.. some folks are just [insert random insults] and you aren't going to get anywhere with them anyhow so just ignore them and move on.  That rule applies with anyone in any position. 

    "I'm not cheap I'm incredibly subconsciously financially optimized"
    "The worst part of censorship is ------------------"
    image

  • Luthor_XLuthor_X Member Posts: 431

    These are your options...

     

    A. Continue playing in 3 days like nothing ever happened.

    or

    B. Epically /Rage_Quit and become a cult hero!

     

    You will find no quarter on these forums.

This discussion has been closed.