I always wonder at how many issues so many games have with their overseas counterparts. It's like it's some alien world their trying to make work with our human technology. Seriously what makes it so difficult? I honestly don't know. Can someone knowledgeable explain it to me?
I always wonder at how many issues so many games have with their overseas counterparts. It's like it's some alien world their trying to make work with our human technology. Seriously what makes it so difficult? I honestly don't know. Can someone knowledgeable explain it to me?
It wasn't that bad, Turbine managed to get most issues fixed within a week. The reason is simple though, if a game goes live with the same problems it had in beta its obviously because you didn't fix them. I don't think it has anything to do with US being overseas though, maybe your companies are a bit more carefree with things like CC details, purchases and Customer Service and stuff like that though.
In the US there seems to be the mentality of "if there is a problem contact us and we fix it", while the EU seems to have the mentality of "there should not be any problems". If you take a look EU forums you notice that there are no people complaining about purchases not showing up, the store lagging, or double charges on CCs(which we do not even use all that often in EU). Also we get tickets and emails answered on the same day or the next, customer service is just higher priority, undoubtedly because of much stricter consumer protection laws.
I don't know anything about bandwith problems with patching, but downloading the client is not a problem, it seems. I'm downloading it right now, at a steady speed of ~1.400 kb/s, which is around top speed on my 12 mbit connection.
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I always wonder at how many issues so many games have with their overseas counterparts. It's like it's some alien world their trying to make work with our human technology. Seriously what makes it so difficult? I honestly don't know. Can someone knowledgeable explain it to me?
It wasn't that bad, Turbine managed to get most issues fixed within a week. The reason is simple though, if a game goes live with the same problems it had in beta its obviously because you didn't fix them. I don't think it has anything to do with US being overseas though, maybe your companies are a bit more carefree with things like CC details, purchases and Customer Service and stuff like that though.
In the US there seems to be the mentality of "if there is a problem contact us and we fix it", while the EU seems to have the mentality of "there should not be any problems". If you take a look EU forums you notice that there are no people complaining about purchases not showing up, the store lagging, or double charges on CCs(which we do not even use all that often in EU). Also we get tickets and emails answered on the same day or the next, customer service is just higher priority, undoubtedly because of much stricter consumer protection laws.
I don't know anything about bandwith problems with patching, but downloading the client is not a problem, it seems. I'm downloading it right now, at a steady speed of ~1.400 kb/s, which is around top speed on my 12 mbit connection.