Guild Wars and NCSoft scewing customers

curtisneal

I am posting 2 vary unsatisfactory strings of trying to get NCSoft to fix problems 

You can also review and update your ticket at our support site by clicking this link.

 

 

Subject
new account
Discussion Thread
Response Via Email (GM Ara)	09/01/2011 05:24 PM
Hello Curtis, We have been trying to help you, but we are somewhat confused as to what you actually need help with. First, we are not able to transfer character from one account to another. We simply do not have the tools to do this. I see that you have two Guild Wars accounts on your NCsoft Master account (curtistaitel). One was created in 2010 and the other in 2005. Both of these appear to have been accessed from your IP address recently. So that I can assist you further, please specify which account name you need assistance with and a detailed description of how I can help. I await your response. My best wishes, GM Ara The Guild Wars Support Team
Customer By Email (Curtis Taitel)	09/01/2011 03:48 PM
I am totally disgusted with your organization after weeks of you saying you want to help and providing absolutely no assistance, you continue to wash your hands of actually helping. All this thread is being forwarded to the PC Magazine forums. Curtis Taitel
Response Via Email (GM FruitSnake)	09/01/2011 03:12 PM
Hello Curtis, I would like to transfer your characters, but we do not have the tools or system to do so. We simply do not have the tools to transfer, delete, or recreate characters or items. Please let me know if you need further assistance. Regards, GM FruitSnake The Guild Wars Support Team
Customer By Email (Curtis Taitel)	09/01/2011 03:01 PM
will you transfer my 3 characters to the paid account?
Response Via Email (GM FruitSnake)	08/30/2011 03:30 PM
Hello Curtis, I apologize for the miscommunication. I thought you were saying that you were actually able to create a character on your account. We are unable to issue you a refund for your Guild Wars Game. However, I would love to help you figure why you can't create a character. What is the name of the account you are unable to create a character on? Regards, GM FruitSnake The Guild Wars Support Team
Customer By Email (Curtis Taitel)	08/30/2011 02:47 PM
The issue is that I bought a nerw account from you that I have been unable to create a chacter in and want my money back! That way I can spend it on upgrading the trial account.
Response Via Email (GM FruitSnake)	08/30/2011 02:27 PM
Hello Curtis, It's wonderful to hear that you were able to create a character. The fact that it was a trial shouldn't have been an issue though. Please let me know if you need further assistance. Regards, GM FruitSnake The Guild Wars Support Team
Customer By Email (Curtis Taitel)	08/30/2011 02:16 PM
I was trying to create any character. I kept getting bumped out of the program. I have finally been able to create a character. I am afraid that I am using a trial account instead of my paid new account. Curtis Taitel
Response Via Email (GM FruitSnake)	08/29/2011 06:06 PM
Hello Curtis, We were unable to determine the nature of your request from the information you provided. Exactly what issue are you experiencing? What character are you attempting to create? If you need step by step instructions on character creation, the Guild Wars Wiki has a wonderful set of instructions. You can find them here: http://wiki.guildwars.com/wiki/Character_creation I look forward to hearing back from you. Regards, GM FruitSnake The Guild Wars Support Team
Response Via Email (GM Prometheus)	08/27/2011 03:33 PM
Hello Curtis, Thank you for contacting the Guild Wars Support Team. I am escalating your ticket to our Guild Wars senior staff members to assist you further. Once they have reviewed your question, one of them will contact you as soon as possible. Regards, GM Prometheus The Guild Wars Support Team

From: NCsoft Support [mailto:support@ncsoft.com]

Sent: Saturday, August 13, 2011 3:23 PM

To: curtistaitel@gmail.com

Subject: various account access [Incident: 110810-002477]

 

Thank you for your support request. Our response is included below. If you have other questions, please reply to this e-mail with your questions between the lines provided below.







**** Please enter your reply *below* this line ****

How am I supposed to set up the game when I can not create a character without the activation key. At this point, I believe that it is incumbent on you to provide me with a co0mplete activation key or refund the $19.99 that I paid for the account. Your company see4ms to be totally incapable OF PROVIDING ANY USEFUL HELP TO SETTING A NEW ACCOUNT UP, RECOVERING HACKED ACCOUNTS THAT WERE HACKED BY METHODS OTHER THAN THE PLAYERS GIVING THEIR PASSWORDS OUT OR ANY OTHER SHOW OF LOYALTY TO YOUR CUSTOMERS. This is an absolute disgrace and insult to you gaming community.

Curtis Taitel

**** Please enter your reply *above* this line ****

You can also review and update your ticket at our support site by clicking this link.

 

 

Subject
various account access
Discussion Thread
Response Via Email (Michael)	08/13/2011 03:22 PM
Hello Curtis, Thank you for the update. We did not provide you the access key because we are unable to send it out. The access key can only be used once, and once it is applied to an account, it is only used for verification purposes from that point on. We are unable to even view the entire key unless it is provided to us. The e-mail address registered to your Guild Wars account does not end in @ncsoft.com, it ends in @ncsoft, which is the default name for any Guild Wars game accounts created within a master account. You are not expected to have access to that e-mail, because it is not a real e-mail. All password resets are done via the NCsoft master account. Please let us know if you have any other questions. Thanks, Michael T. NCsoft Account Support To contact our Billing or Technical Support by phone, please call (512)225-6359. Monday - Friday, 12 PM - 5 PM Central Time (North America) Long distance charges may apply.
Customer By Email	08/13/2011 03:14 PM
You do not read. I am unable to set up the first character because I DDO NOT HAVE THE ACTIV ATION KEY. I need you to send me that key so I can setup the game under the account that it is in. DO NOT MAKE ME KEEP SENDING EMAILS BECVAUSE YOU DO NOT OR CAN NOT READ ENGLISH. Curtis Taitel
Response Via Email (Lindsey)	08/12/2011 01:17 PM
Hello Curtis, The ability to change an e-mail address for a Guild Wars game account on an NCsoft master account is unavailable. You can continue accessing your Guild Wars account using the curtistaitel@ncsoft login name that is currently associated with the account. This won't have an impact for things like password resets, etc. If you need to change your Guild Wars password, you can do so from within the NCsoft master account with the instructions included in the following Knowledge Base article: Title: Changing Guild Wars Password within your NCsoft Master Account URL: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=5319 Please keep in mind that you will need to leave the character name field blank when logging into your game account. Due to security concerns, we can not provide the Guild Wars Access Key to you. This access key was sent to your Hotmail® e-mail address when it was applied to the game account. Thank you, Lindsey NCsoft Account Support To contact our Billing or Technical Support by phone, please call (512)225-6359. • Monday - Friday, 12 PM - 5 PM Central Time (North America) • Long distance charges may apply.
Customer By Email	08/11/2011 01:33 PM
If you cannot transfer the account, can you give me the product key for user taitel321? I did not receive any communication giving me the key. It was entered directly in the account setup without pointing out that I needed to save it. I have given you the last 4 digits that show up in the licenses listed. Curtis Taitel
Response Via Email (Agatha)	08/10/2011 06:22 PM
Hello, Thank you for contacting NCsoft Account Support! Once a game account has been created, we are unable to transfer the account from one NCsoft master account to another. If you have any further questions, please let us know. Thank you, Agatha NCsoft Account Support To contact our Billing or Technical Support by phone, please call (512)225-6359. • Monday – Friday, 12 PM - 5 PM Central Time (North America) • Long distance charges may apply.
Auto-Response	08/10/2011 03:17 PM
, Our support department will handle your request as soon as possible. The Answers below were automatically selected and shown to you by RightNow SmartAssistant when you submitted your question. This is simply a log for your records of what you were presented with. The following answers might help you immediately. (Answers open in a separate window.) Title: Adding Keys to Existing Game Accounts Link: https://help.ncsoft.com/app/answers/detail/a_id/2960 Title: Guild Wars: Eye of the North Discount Link: https://help.ncsoft.com/app/answers/detail/a_id/6011 Title: Upgrade to Retail Status Link: https://help.ncsoft.com/app/answers/detail/a_id/1199 Title: Are there hacks or cheats in Guild Wars? Link: https://help.ncsoft.com/app/answers/detail/a_id/2480 Title: Getting a Code to Add a Game Link: https://help.ncsoft.com/app/answers/detail/a_id/795
Customer By Web Form	08/10/2011 03:17 PM
I seem to have an account under the address curtistaitel@ncsoft.com that I am unable to access. Did I use a bogus address to buy my latest copy of Guild Wars? If so, please transfer that account tyo curtistaitel@gmail.com. The activation key ends ic G1DR4.
I have lost the email threads for 2 other problems that also yeilded no help from NCSoft. The oldest was about my account being hacked . They said that they had no backup of player accounts even though they went through a period when this was unfortunately a problem that many other players had. this is reocurring at the present time. The other was a problem ofone of my toons got locked up in the middle of a quest sequence. I eventually cleared the problem. They denied having fixed it, even though all of tthier instruction failed to work. I have my email threds for 2 other problems

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sciocco

Weird.

 

I emailed them recently about an account I had not played in 4 years and all I had information wise was my real name and they got my account for me in ~24 hours. My friend did the same thing with his real name and email and had it in 8-12 hours.

 

Gotta get them Hall of Monuments!!!

 

Edit: I told them I loved them, perhaps you should try?

curtisneal

I did that when my account was yhacked. I got blown off as stated in my post. I am not the only person that this has happened to.

By the way, I am happy for you that you had a positive ooutcom. I am not being satirical.

Arndur

My account was hacked and banned in the 2 years I didn't play. When I felt like playing again I tried to get back in but they wanted both CD keys(I only had nightfall) so I just gave up. Might get the complete collection at chirstmas as GW2 is just looking so epic I can't really hold it against them.

Man1ac

I can't really be asked with GW no more, I had a absolute blast in the 3 years I played the game. If I were to reinstall the game, i'd probably just log in to see the 7+ birthday presents waiting for me lol.

gebon524

His is a hard review for me to write. I love video games. I am an aspiring game designer. I understand how video games need every piece of the puzzle to fit together perfectly for the gamer to get the whole picture, the whole experience. That’s what makes perfect games so special and inexpressibly beautiful. You really have to play a perfect game to understand its beauty. That’s also what makes bad games so disappointing. They are so close, and take so much hard-work from so many people, only to miss the mark. 



I am a huge mmo(massively-multiplayer online) fan and had heard nothing but good things about Guild Wars. Many of my “hard-core gamer” friends enthusiastically recommended the game to me. However, I was sorely disappointed. The game boasted beautiful landscapes and great graphics. But when I played it, I was disappointed. Yes, it was significantly better aesthetically than the free mmo’s out there, but this was a major title game. I was hoping for that Holy Grail, inexpressible experience of the perfect game. You could give it the excuse that it was over hyped and was objectively decent looking, but excuses shouldn’t satisfy a true gamer. It was spectacularly unspectacular. I had come to expect a certain level of quality in graphics and artistic design for the game, and I was brutally disappointed. All of the figures and objects were blocky and awkward. Instead of pulling me in and immersing me in the game, the visual effects (yes, even the world and level design) only furthered my realization that I was playing a poorly rendered fantasy game.



As far as the combat system and game play goes, these aspects of the game frustrated me too. Guild Wars employed all the common elements of your typical mmorpg. You got stat points and skill points and equipment. You learned collected more skills, you completed quests, you grinded, different character classes excelled at different things, and you killed different monsters with different techniques depending who was good at what in your party. You even had to manage the red bar and blue bar (some sort of health and magic point displays). Even the experience bar was green. Don’t get me wrong, the game was not bad. The key though is that the game was not good. I did not live through the spectacular experience of the perfect game that I had hoped (and paid) for. A game title as popular and as hyped as that should be good. For the kind of cash you’ll have to shell out to play the full game between all the expansions (I bought all three) and additions that complement one another, you expect way more than what's delivered. All in all, it was extremely repetitive and monotonous, especially in player-versus-environment. The player-versus-player served to add to the mix a little bit. However, humans quickly figure out what combinations of skills and players work well against other combinations of skills and players. After a little while, you start to realize your replaying the exact same battles over and over. The game should have had something to set it apart, make it unique, and make it unforgettable. Instead, I found it unforgivable. The little surprises that it was lacking left me felt wholly unsatisfied. In fact, I have never played such a cliché game.



Even the level design was standard. You had your desert area, your snow area, your plains area, and your swamp and forest area. Even the architecture featured a little bit from every continent. Perhaps that is what the designers were going for; perhaps they wanted to take all the elements that have come to be common among the genre and incorporate them and wrap them up into an all-inclusive game. For me, that only served to make an all-inclusively common game. There was nothing special about it.



To me, the one good thing about it was the community of game players. I thoroughly enjoyed my dealings with all I encountered in the web community, in-game as well as out. There a great amount of interaction between players through fan sites as well as the game. Everyone was genuinely genial and helpful. Unfortunately, this saddened me to see such a huge and thriving community so involved in such a mediocre, standard game.



To me, this fact only serves to demonstrate the fact that the mmo community needs and deserves a truly perfect game (which I’m sure they would gladly compensate the developer for as well).



In conclusion, Guild Wars is a decently mediocre game which I would not recommend to anyone unless they must play an, at best, decently mediocre mmorpg at any cost. If I had to do it all over again, I would have looked elsewhere for my Holy Grail of games.

one_shot

First off I am coming from Knight Online and have been playing KO for almost 3 years. I finally got fed up with it and started looking for a new game.



I have played almost 20 hours for Guild Wars demo...(2 different accounts) and playing and messing with different characters. There are many things that I liked and was impressed with. And I used to continue playing it.

But after I saw this thread... I have changed my mind. I think it's a waste of money and time playing this game with that kind of system.  And I think it's time for me to look another game again that is worth to play this season.