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Trion offer me 5 months gametime upon my sub cancellation

WarbsWarbs Member Posts: 245

As the title says, awesome customer service or what ?

 

http://imageshack.us/photo/my-images/607/greata.png/

Comments

  • dreamsofwardreamsofwar Member Posts: 468

    Sounds like they're desperate.

  • WarbsWarbs Member Posts: 245

    Originally posted by dreamsofwar

    Sounds like they're desperate.

    maybe so but it got me to instantly go back and ive convinced 2 friends back so far.

  • AzureProwerAzurePrower Member UncommonPosts: 1,550

    What relation does the picture have to the thread title?

  • arebareb Member Posts: 144

    Woah, they only gave me 1 month after I unsubbed.

  • WarbsWarbs Member Posts: 245

    Originally posted by AzurePrower

    What relation does the picture have to the thread title?

    corrected the picture link :)

  • Cthulhu23Cthulhu23 Member Posts: 994

    Ummm, unless I'm missing something, you only got one free month.  

  • dreamsofwardreamsofwar Member Posts: 468

    Giving somebody 5 months free doesn't sound like its profitable for them. What happens if after 5 months you decide again you want to cancel your subscription, what would they do, offer you another free month?

  • stayontargetstayontarget Member RarePosts: 6,519

    Originally posted by Cthulhu23

    Ummm, unless I'm missing something, you only got one free month.  

    Yep it says 30 days.

    Velika: City of Wheels: Among the mortal races, the humans were the only one that never built cities or great empires; a curse laid upon them by their creator, Gidd, forced them to wander as nomads for twenty centuries...

  • WarbsWarbs Member Posts: 245

    Originally posted by Cthulhu23

    Ummm, unless I'm missing something, you only got one free month.  

    one month for me and upto 5 friends, so the code can be reemed 5 times (will obviously be only one per account.

     

    and im sure they will take into consideration, your time subscribed and so on into consideration to stop people abusing it.

  • popinjaypopinjay Member Posts: 6,539


    Originally posted by dreamsofwar
    Sounds like they're desperate.

  • Cthulhu23Cthulhu23 Member Posts: 994

    Originally posted by Warbs

    Originally posted by Cthulhu23

    Ummm, unless I'm missing something, you only got one free month.  

    one month for me and upto 5 friends, so the code can be reemed 5 times (will obviously be only one per account.

     

    and im sure they will take into consideration, your time subscribed and so on into consideration to stop people abusing it.

    So...one month?  I don't mean to sound dense, but I'm not seeing how you'd be able to get more than one month of free play out of this.

  • maddhatter44maddhatter44 Member Posts: 78

    hey man ill give an arm and a leg for one of those! xD

    i wanna try all the new patch to see if worth subbing  again..  ( i left in 1.4 )

  • pirateshakepirateshake Member Posts: 43

    Originally posted by Cthulhu23

    Originally posted by Warbs


    Originally posted by Cthulhu23

    Ummm, unless I'm missing something, you only got one free month.  

    one month for me and upto 5 friends, so the code can be reemed 5 times (will obviously be only one per account.

     

    and im sure they will take into consideration, your time subscribed and so on into consideration to stop people abusing it.

    So...one month?  I don't mean to sound dense, but I'm not seeing how you'd be able to get more than one month of free play out of this.

    Hes not getting more than 1 month, its 1 month for him and 5 friends. see it says use before dec 19 for 30days

    read people read, your that brain power

  • zakiyawowzakiyawow Member UncommonPosts: 626

    Dec 19th? Am I thinking too much into this ? hehe

  • gainesvilleggainesvilleg Member CommonPosts: 1,053

    Rift hasn't shut down yet?  I left after they eliminated the assassin class with Nysrs brand several months ago.  The developers really didn't seem to have a clue what made certain classes tick.  Some things are nerfable (dps, hps, burst, etc) but removing the single attribute that defines a class isn't nerfing its sending to the barn and shooting it in the head.

    I'm genuinely surprised they haven't shut it down or gone free2play yet.  Good for them they still can keep it running.

    SWTOR and GW2 willbe the nail in its coffin though I'm sure...

    GW2 "built from the ground up with microtransactions in mind"
    1) Cash->Gems->Gold->Influence->WvWvWBoosts = PAY2WIN
    2) Mystic Chests = Crass in-game cash shop advertisements

  • teakboisteakbois Member Posts: 2,154

    Smart strategy, but not good customer service.  They arent doing it because they want to please, they figure one or twp of your 4 friends might stay past the free month

  • gboostergbooster Member UncommonPosts: 712

    Originally posted by Warbs

    As the title says, awesome customer service or what ?

     

    http://imageshack.us/photo/my-images/607/greata.png/

    Hey, hook me up with a free month =D

  • VolgoreVolgore Member EpicPosts: 3,872

    Originally posted by teakbois

    Smart strategy, but not good customer service.  They arent doing it because they want to please, they figure one or twp of your 4 friends might stay past the free month

    I guess they are desperately trying to close the year with as many subs remaining in the book as possible. Other people wrote about they've gotten a free month on cancellation as well.

    SWTOR probably started to hurt them by now, so rather give everyone who cancels a free month -at least it's an active sub to count.

    This is a direct impact of SWTOR on Rift -who are the folks stating there SWTOR wouldn't have any? "It's sci-fi, won't attract the fantasy crowds", "it's story driven...", "doesn't have a soul system like Rift has.." - it's free keys recently and free subs now. That's what the state of the game is.

     

    PS: In before the guy who states that it's not desperate, but "clever marketing"

    image
  • SuperXero89SuperXero89 Member UncommonPosts: 2,551

    Originally posted by popinjay

     




    Originally posted by dreamsofwar

    Sounds like they're desperate.




     

  • rojoArcueidrojoArcueid Member EpicPosts: 10,722

    Originally posted by Warbs

    As the title says, awesome customer service or what ?

     

    http://imageshack.us/photo/my-images/607/greata.png/

    wanna be my friend? i could use one of the codes lol... they didnt gave me any after cancelling mine for foredom reasons

    edit: typo, boredom





  • popinjaypopinjay Member Posts: 6,539

    Apparently Warbs, Trion doesn't want you spreading this "good news" around on their forums. I'm guessing they if their customers find out they can quit Rift and get a free 30 days they will all do that, lol.


    I found this post you made over there:



    Warbs:

    Well i recently cancelled my sub after playing continously since Beta 1 and kinda burnt myself out.I submitted a leaving survey and got some free complimentary game time (30-days) for myself and 5 friends.Well that just made me think no im not going playing that other game with its recent sale, im gonna bring me and some friends back, great job Trion you made me realise why ive been here so long in the first place.


    Trion's response?



    Trion:


    Hi everyone,

    We have closed this thread and would like to take a moment to explain why. For a variety of reasons, it is against our code of conduct to discuss specific customer support actions on the forums.

    If anyone has questions or concerns about this thread closure, please feel free to contact us at community@riftgame.com.

    Thank you!


    Pretty sure by "variety of reasons" they mean probably 300-400k reasons.
    Funny stuff. Someone at Trion said "Holy crap! Some guy is letting people know about the free month! Shut that thread down quick!"

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