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  • BlasphimBlasphim Member UncommonPosts: 354

    e-mail didn't hit my inbox til 2 hours ago(midnight pst), I've been playing since 6am (pst) yesterday....the mind boggles.  If I were to think critically...i would say that I was playing bioware...not the other way around :P

  • shagmashagma Member Posts: 12

    Originally posted by ropenice

    So they're in the wrong because they want to have the smoothest launch possible (---)

    I think calling this a smooth launch would be a stretch. Look at the offical boards. There is just as much rage now as in forums of other games at launch. Yes, the launch is smooth from a technical perspective, the servers are probably running smooth, but the players (i.e. customers) does not experience a smooth launch in their views.

    As it is now, it seems mostly like a giant experiment with their customers being the labrats. For someone with a fascination for human behaviour  this must be exciting times. From the labrats perspective I think it is, as always, less intriguing. 

    The main reason players don't like it: No one knows when they will get access. It could be one minute from now, or 2 days from now. Imagine instead if they could get an estimate of when they would be allowed access, aka a queue.

    There are some things about this staggered release which puzzles me and makes me wonder if Bioware has other reasons for this release scheme, besides those officially claimed.

    As of right now all servers are showing light load. In the beta stress test there were A LOT more players let in at the same time, with almost no issues relating to the amount of players. The servers can clearly handle a lot more pressure. The argument about the overcrowding of starter zones is also just silly, because areas can have multiple instances/districts whatever they're called.

    And what happens if they need to schedule downtime of all servers? Everyone will be hammering servers to get in as soon as they're back up. This will result in the exact same scenario as a release without staggering.

    The only real "valid" reason I can see is that the marketing department decided that they would impose artificial scarcity of a digital product to create an incentive for buying their product, thus increasing sales.

  • eccotoneccoton Member UncommonPosts: 1,340

    Originally posted by shagma

    Originally posted by ropenice

    So they're in the wrong because they want to have the smoothest launch possible (---)

    I think calling this a smooth launch would be a stretch. Look at the offical boards. There is just as much rage now as in forums of other games at launch. Yes, the launch is smooth from a technical perspective, the servers are probably running smooth, but the players (i.e. customers) does not experience a smooth launch in their views.

    As it is now, it seems mostly like a giant experiment with their customers being the labrats. For someone with a fascination for human behaviour  this must be exciting times. From the labrats perspective I think it is, as always, less intriguing. 

    The main reason players don't like it: No one knows when they will get access. It could be one minute from now, or 2 days from now. Imagine instead if they could get an estimate of when they would be allowed access, aka a queue.

    There are some things about this staggered release which puzzles me and makes me wonder if Bioware has other reasons for this release scheme, besides those officially claimed.

    As of right now all servers are showing light load. In the beta stress test there were A LOT more players let in at the same time, with almost no issues relating to the amount of players. The servers can clearly handle a lot more pressure. The argument about the overcrowding of starter zones is also just silly, because areas can have multiple instances/districts whatever they're called.

    And what happens if they need to schedule downtime of all servers? Everyone will be hammering servers to get in as soon as they're back up. This will result in the exact same scenario as a release without staggering.

    The only real "valid" reason I can see is that the marketing department decided that they would impose artificial scarcity of a digital product to create an incentive for buying their product, thus increasing sales.

    Well said, I agree. In my posts I was not suggesting BW/EA have some evil play to grab a lot of money but they could have a two day game entry one for pre-order and one on the 20th. This idea that they could not handle a same day launch I reject. EA is the largest publisher in the world and if their claim is that they can not handle a same day load I do not believe it. They also now exactly when they are going to send our letter so simply send or post an estimated time. If they could afford the 80 million bucks to make SWTOR they can do that. I am not losing sleep over this but it does seem odd.

    Oh I wanted to add that I called CS on an issue with my account that was unrelated to early access and I asked the rep if I would be in on the 15th. Now I am ok with I might not get in on the 13th/14th but as I understood all preorders would be in by the 15th by what their ad said about preorder. The answer from the rep was no I might not get in by the 15th. If people who preordered are not give access by at least the 15th all hell will break loose on the forums based on how mad people are about not getting in on the 13th/14th .

  • dubyahitedubyahite Member UncommonPosts: 2,483

    Originally posted by eccoton

    Originally posted by shagma


    Originally posted by ropenice

    So they're in the wrong because they want to have the smoothest launch possible (---)

    I think calling this a smooth launch would be a stretch. Look at the offical boards. There is just as much rage now as in forums of other games at launch. Yes, the launch is smooth from a technical perspective, the servers are probably running smooth, but the players (i.e. customers) does not experience a smooth launch in their views.

    As it is now, it seems mostly like a giant experiment with their customers being the labrats. For someone with a fascination for human behaviour  this must be exciting times. From the labrats perspective I think it is, as always, less intriguing. 

    The main reason players don't like it: No one knows when they will get access. It could be one minute from now, or 2 days from now. Imagine instead if they could get an estimate of when they would be allowed access, aka a queue.

    There are some things about this staggered release which puzzles me and makes me wonder if Bioware has other reasons for this release scheme, besides those officially claimed.

    As of right now all servers are showing light load. In the beta stress test there were A LOT more players let in at the same time, with almost no issues relating to the amount of players. The servers can clearly handle a lot more pressure. The argument about the overcrowding of starter zones is also just silly, because areas can have multiple instances/districts whatever they're called.

    And what happens if they need to schedule downtime of all servers? Everyone will be hammering servers to get in as soon as they're back up. This will result in the exact same scenario as a release without staggering.

    The only real "valid" reason I can see is that the marketing department decided that they would impose artificial scarcity of a digital product to create an incentive for buying their product, thus increasing sales.

    Well said, I agree. In my posts I was not suggesting BW/EA have some evil play to grab a lot of money but they could have a two day game entry one for pre-order and one on the 20th. This idea that they could not handle a same day launch I reject. EA is the largest publisher in the world and if their claim is that they can not handle a same day load I do not believe it. They also now exactly when they are going to send our letter so simply send or post an estimated time. If they could afford the 80 million bucks to make SWTOR they can do that. I am not losing sleep over this but it does seem odd.

    Oh I wanted to add that I called CS on an issue with my account that was unrelated to early access and I asked the rep if I would be in on the 15th. Now I am ok with I might not get in on the 13th/14th but as I understood all preorders would be in by the 15th by what their ad said about preorder. The answer from the rep was no I might not get in by the 15th. If people who preordered are not give access by at least the 15th all hell will break loose on the forums based on how mad people are about not getting in on the 13th/14th .

    Then you misunderstood. Sorry. They never said that. Not before they extended EGA and not after they extended EGA. 

    Shadow's Hand Guild
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  • eccotoneccoton Member UncommonPosts: 1,340

    Originally posted by dubyahite

    Originally posted by eccoton


    Originally posted by shagma


    Originally posted by ropenice

    So they're in the wrong because they want to have the smoothest launch possible (---)

    I think calling this a smooth launch would be a stretch. Look at the offical boards. There is just as much rage now as in forums of other games at launch. Yes, the launch is smooth from a technical perspective, the servers are probably running smooth, but the players (i.e. customers) does not experience a smooth launch in their views.

    As it is now, it seems mostly like a giant experiment with their customers being the labrats. For someone with a fascination for human behaviour  this must be exciting times. From the labrats perspective I think it is, as always, less intriguing. 

    The main reason players don't like it: No one knows when they will get access. It could be one minute from now, or 2 days from now. Imagine instead if they could get an estimate of when they would be allowed access, aka a queue.

    There are some things about this staggered release which puzzles me and makes me wonder if Bioware has other reasons for this release scheme, besides those officially claimed.

    As of right now all servers are showing light load. In the beta stress test there were A LOT more players let in at the same time, with almost no issues relating to the amount of players. The servers can clearly handle a lot more pressure. The argument about the overcrowding of starter zones is also just silly, because areas can have multiple instances/districts whatever they're called.

    And what happens if they need to schedule downtime of all servers? Everyone will be hammering servers to get in as soon as they're back up. This will result in the exact same scenario as a release without staggering.

    The only real "valid" reason I can see is that the marketing department decided that they would impose artificial scarcity of a digital product to create an incentive for buying their product, thus increasing sales.

    Well said, I agree. In my posts I was not suggesting BW/EA have some evil play to grab a lot of money but they could have a two day game entry one for pre-order and one on the 20th. This idea that they could not handle a same day launch I reject. EA is the largest publisher in the world and if their claim is that they can not handle a same day load I do not believe it. They also now exactly when they are going to send our letter so simply send or post an estimated time. If they could afford the 80 million bucks to make SWTOR they can do that. I am not losing sleep over this but it does seem odd.

    Oh I wanted to add that I called CS on an issue with my account that was unrelated to early access and I asked the rep if I would be in on the 15th. Now I am ok with I might not get in on the 13th/14th but as I understood all preorders would be in by the 15th by what their ad said about preorder. The answer from the rep was no I might not get in by the 15th. If people who preordered are not give access by at least the 15th all hell will break loose on the forums based on how mad people are about not getting in on the 13th/14th .

    Then you misunderstood. Sorry. They never said that. Not before they extended EGA and not after they extended EGA. 

    I do not have the original e-mail EA sent me but it said get early access with your pre-order on the 15th. If I am wrong then it was a misleading e-mail. I am a huge fan of RIFT so I got a great game to play. I just feel EA could do this better. Remember they are the 3rd largest publisher with revenues in 2010 of over 4 billion dollars. They could handle a sameday preorder launch without huge problems. People might have a 30 minute queue but that is better then this wait and see. Whether you agree or are calling those unhappy about this whinners all over game site forums people are pissed about this. So if EA plan was to do this for better launch press it seems to be doing the opposite.

    I do what to add that I follow the game industry business so this is interesting to me as a topic. I am not pissed about not getting in yet as a few have suggested, I wanted to clearify this. I have friends in the industry and in the game reporting industry. A good friend of mine is one of the top guys at IGN and got me in the SWTOR beta test. I also teach in a small college with a game program. I teach drawing and the first computer art class that is reguired for the game students. I do not teach in the game program I am in the art dept but I work closely with them. So I have other interests in things like game launches not just to bitch that I did not get in. If you are interested in what I do take a look. http://ericton.weebly.com/  shameless plug.

  • shagmashagma Member Posts: 12

    This was posted by Sthephen Reid, community manager on SWTOR:

    "Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues."

    The whole thing is here: http://www.swtor.com/community/showthread.php?p=66561#edit66561

    While most of his post makes sense to me I do not see why they didn't just test the stability of servers during the beta.  Maybe early access should be renamed pre-launch stability test? Early access sounds sexier though.

  • eccotoneccoton Member UncommonPosts: 1,340

    Originally posted by shagma

    This was posted by Sthephen Reid, community manager on SWTOR:

    "Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues."

    The whole thing is here: http://www.swtor.com/community/showthread.php?p=66561#edit66561

    While most of his post makes sense to me I do not see why they didn't just test the stability of servers during the beta.  Maybe early access should be renamed pre-launch stability test? Early access sounds sexier though.

    I think this illustrates my point that this stagger launch has been bad press of EA. Something I am sure they did not want. That is why they needed to post this letter.

  • LoktofeitLoktofeit Member RarePosts: 14,247

    Originally posted by shagma

    This was posted by Sthephen Reid, community manager on SWTOR:

    "Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues."

    The whole thing is here: http://www.swtor.com/community/showthread.php?p=66561#edit66561

    While most of his post makes sense to me I do not see why they didn't just test the stability of servers during the beta.  Maybe early access should be renamed pre-launch stability test? Early access sounds sexier though.

    The play patterns, login time and behaviour of players in a beta are very different from a release when it comes to the impact on server load. This entitlement-riddled rage-fueled threadnaught is a clear example of that. In general players don't care if they are there first when beta comes out and they normally don't care about their characters. However, with a release, sometimes you might have - and this is probably an exaggeration, no one would really do this -  people possibly going completely zoo over the fact that other people have a toy before they have it.

    There isn't a "right" or "wrong" way to play, if you want to use a screwdriver to put nails into wood, have at it, simply don't complain when the guy next to you with the hammer is doing it much better and easier. - Allein
    "Graphics are often supplied by Engines that (some) MMORPG's are built in" - Spuffyre

  • KhurgKhurg Member UncommonPosts: 45

    Originally posted by Badgered86

    Originally posted by Distopia


    Originally posted by Badgered86


     

    The game has officially launched by their own words.  There was a cut-off point with Rift where you couldn't get into early access IIRC.  You can buy the game from Origin right now and get a "pre-order" code.  This is all just marketing covering up a staggered access launch.

    Be that as it may, what does it matter? Within two weeks today will be meaningless.. As will any other day of early access..

    Because many people have paid $60-150 for a product and aren't able to use it so that the producers can save face (temporarily) and not deal with the shitstorm of negative feedback from server lag and queues. 

    They're delaying the inevitable while simultaneously preventing paying customers from accessing the product they paid for.

    most people have not paid for the product yet. They dont charge your card until they send out the preorder. I have early access and won't pay for my product until I pick it up at BestBuy on 12/20 

  • VegettoVegetto Member Posts: 841


    Originally posted by Khurg

    Originally posted by Badgered86

    Originally posted by Distopia


    Originally posted by Badgered86



     
    The game has officially launched by their own words.  There was a cut-off point with Rift where you couldn't get into early access IIRC.  You can buy the game from Origin right now and get a "pre-order" code.  This is all just marketing covering up a staggered access launch.


    Be that as it may, what does it matter? Within two weeks today will be meaningless.. As will any other day of early access..


    Because many people have paid $60-150 for a product and aren't able to use it so that the producers can save face (temporarily) and not deal with the shitstorm of negative feedback from server lag and queues. 
    They're delaying the inevitable while simultaneously preventing paying customers from accessing the product they paid for.


    most people have not paid for the product yet. They dont charge your card until they send out the preorder. I have early access and won't pay for my product until I pick it up at BestBuy on 12/20 


    Europe ships yesterday, we have win shipping. My copy is in my drawer. Contents are underwhelming, just a sticker on the front saying "You no play me yet! You no play me til next week engrish!"

    image

  • baphametbaphamet Member RarePosts: 3,311

    my cc has not been charged, the game has not been shipped, yet i am playing the game.

    that is why this thread is a failure.

  • NMStudioNMStudio Member Posts: 376

    Originally posted by eccoton

    Originally posted by shagma

    This was posted by Sthephen Reid, community manager on SWTOR:

    "Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues."

    The whole thing is here: http://www.swtor.com/community/showthread.php?p=66561#edit66561

    While most of his post makes sense to me I do not see why they didn't just test the stability of servers during the beta.  Maybe early access should be renamed pre-launch stability test? Early access sounds sexier though.

    I think this illustrates my point that this stagger launch has been bad press of EA. Something I am sure they did not want. That is why they needed to post this letter.

    I think this press is far better than dealing with the bad press surrounding 4 hour queues, and people whining about not enough servers.  Or the other option of having too many servers and the bad press about empty servers, and the closing of servers once the initial rush dies.

    They chose the best option and they are handling the PR accordingly.

    image

  • kashin53kashin53 Member Posts: 1

    If we have a big gay orgy, there won't be any future generations to play swtor, that'll showem, according to South Park anyway.

  • GaborikGaborik Member Posts: 251
    A simple phrase will sum up this post and all post about the whining and crying about not getting in 7 days early.

    First Come First Serve!!!

    If you would have pre-ordered on July 21st like some of us you would be in. The official release date it Dec 20th BTW.
  • RobsolfRobsolf Member RarePosts: 4,607

    Originally posted by NMStudio

     

    I think this press is far better than dealing with the bad press surrounding 4 hour queues, and people whining about not enough servers.  Or the other option of having too many servers and the bad press about empty servers, and the closing of servers once the initial rush dies.

    They chose the best option and they are handling the PR accordingly.

    Biggest deal regarding that?  Human nature.  Once everybody is finally in to play, they'll STFU, and all they'll remember is that when they started playing is that they enjoyed themselves from the get-go.  Then we get to play "Mom" with their forum posts and quote them like baby pictures a month from now.

    Of course, they'll probably find something new to bitch about, but that's for another thread.

  • MalaksbaneMalaksbane Member Posts: 148

    Originally posted by Gibbonici

     



    So, er, why are they doing it this way?

    More buzz this way.

     

    They either don't have the tech and know how to handle the extra load, or it's for the effect. I think they'd be capable so it's for the buzz.

  • RobsolfRobsolf Member RarePosts: 4,607

    Originally posted by Gaborik

    A simple phrase will sum up this post and all post about the whining and crying about not getting in 7 days early. First Come First Serve!!! If you would have pre-ordered on July 21st like some of us you would be in. The official release date it Dec 20th BTW.

    Yep!  I kept to my policy of not preordering something til' I got to play it.  I knew the consequences of preordering right away and waiting and wieghed both, and still believe I made the right decision.

    Whether I get to play today(unlikely; October pre-), tomorrow, or the next day, unless I drop dead, the game will be there.  And even better, it won't be a slideshow nightmare with barren nodes and mission objectives.

  • CalibanvovCalibanvov Member UncommonPosts: 192

    I got in those extra two days the OP was talking about.

    The demand for the game is going to be a huge undertaking initially and staggering the server load be weening in population is a great idea.  Besides, if they promised the 20th.  6 more days and everyone is in. 

     

  • KidonKidon Member UncommonPosts: 399

    As i wrote yesterday, they will start slowly and by the 15th almost everyone is playing betting my money, already people that order in October got the email so tommorrow will NOV and probably December

  • Cod_EyeCod_Eye Member UncommonPosts: 1,016

    Originally posted by Kidon

    As i wrote yesterday, they will start slowly and by the 15th almost everyone is playing betting my money, already people that order in October got the email so tommorrow will NOV and probably December

     

    I really hope You can be right, I registered Dec 5th, I bet they cut off on Dec 4th on tomorrows last wave, if my luck is any standard to go by. lol

  • buegurbuegur Member UncommonPosts: 457

    It never ceases to amaze me how people get excited over silly things to do with new MMO's releases.  Its not like this doesn't happen to nearly every single release, take a chill pill people.  I normally assume on release day there is going to be bugs and I might not get to play right away.  If I'm proven wrong so much the better but I'm not going to rage about the fact I didn't get to play on the pre-release date or the release date.  If one or two days is going to make the difference in whether (or a week for that matter) or not your going to play the game, it probably wasn't for you anyways.  Heres another news flash for you guys...it going to have bugs and not be fully developed !  Of course no MMO is ever free of bugs or fully developed lol!

  • OziiusOziius Member UncommonPosts: 1,406

    Originally posted by Vrika

    Originally posted by marinrider

    Stop complaining, the stated date is Dec 20, be happy you can even get in before that.

    EU consumer proctection laws entitle those EU customers who have pre-ordered and promised head-start access to head start access. It was part of the contract, and it must be delivered.

    However as Bioware made no promises about the length of the head start access. If they give 2 full days then they have clearly filled the contract. If they give only one full day, then they'd better make sure they don't have any major server problems at EU prime-time.

    I hear this argument all the time about EU consumer protection law....lol. You practice law? Let me ask you this. If the servers were promised to be up on release date (which they weren't, services under these agreements are NEVER gauranteeed to be available at all times), 12/20 - and the company instead offered you a chance to play at anytime on the 19th, wouldn't you be in early? Wouldn't you be in prior to the official launch date? In this case, Bioware would have made good on their promise of "early access". Like you say, there was no promise as to how much access you would receive, only that invites would be sent up until the 19th. 

     

    So in this event, you would indeed have early access. This is hilarious. I mean really. I would love to see the attorney who touches this case with a 100' pole. The most you would be entitled to for this said "breach of contract" is a refund. And you can do that anyway. My god. 

     

    Furthermore, you would have to show how this "breach of contract" caused you damages. There isn't really a claim without some sort of injury or damage sustained. Any attorney would try to find what they stand to profit from a company for the breach. Where would they make their money?  What exactly would you call the damages from lack of eaerly access? Your loss of planed enjoyment?

     

    Consumer protection laws are in place to protect the consumer against faulty products, dishonest explainations of a product, safety, etc. If you buy a saw that they say can saw through metal, and infact it can't. Now you have a case. If you can't play a game early, any attorney worth a hell is going to tell you to grow up. If this does go down, let me know who's handling your case...lol

     

    Oh and here http://ec.europa.eu/consumers/index_en.htm - Make sure to let them know about your pening case should things go south. 

  • StSynnerStSynner Member Posts: 123

    Originally posted by Badgered86

    "A lot of us, myself included, are at work right now. Calm down, things will get busy once NA start getting off work



    Remember, these are TWO extra extra days so everyone's a winner in the end!
    "

    This poor sap actually believes that they decided to out of the goodness of their hearts to give us two "extra" days. Do you? If you're that gullible then I have beach-front property to sell you in Arizona.



    This was all planned from the get-go.  Under-promise and over-deliver.  All (good) design firms (architectural, engineering, graphics, games, etc.) operate under this model.



    Make no mistake, folks.  This is launch day disguised under the marketing ploy of being "early access."  That's the only way they could get around the inevitable backlash that would result from them doing this without the marketing speak cover.



    "This is a big day for us; we are launching Star Wars™: The Old Republic™, BioWare’s largest and most ambitious project to date, and we’re very proud that you’ve been able to join us. It’s an honor to be able to share this game with you.



    A huge team of talented, passionate people at BioWare, Electronic Arts, Lucas Arts as well as many other partners all over the world poured their hearts and souls into this game. We want to thank every single one of them for being part of the team that developed this game; it’s a monumental accomplishment.



    Another group of people that we depended upon was you, the players. We had hundreds of thousands of players spend millions upon millions of hours beta testing this game. Without you we never would have been able to build it; thank you for your contribution. This game is yours just as much as it is ours.



    And finally we want to emphasize that this is just the beginning of a very long journey together. The game is launched, but it’s not done; it will probably never be done as we’re committed to working on Star Wars: The Old Republic in order to keep improving it and delivering exemplary service to you, the customer. It’s going to be a great ride.



    Finally, we can only think of one appropriate way to sign off on this auspicious occasion:



    May the Force be With You!

     

    Ray Muzyka & Greg Zeschuk

    Co-Founders, BioWare
    "



    Imagine if any other game launched but didn't allow everyone who purchased the game to log in on day one.  People would be raging and gaming media would be all over it.  That's exactly what is happening here, except many gamers and media outlets are buying it hook, line, and sinker because they've used marketing lingo to cover up what they're really doing.



    Think critically.  We're being played.

    ...did it REALLY take you this long to figure out the idea behind this style of launch? spread launch day over a week so there arent long ass queues and server issues. if they had come out and said this everyone would have raged. ...by not saying it only a few are raging. evens out IMHO.

  • tussauctussauc Member UncommonPosts: 147

    Can you find something more specific to complain about? Does a few days really matter?

    All I can see is someone looking to complain when they can't find anything else to complain about.

    Seriously, do you call cereal brand companies to report typos on their boxes?

  • Eir_SEir_S Member UncommonPosts: 4,440

    Originally posted by iicogigen

    Seriously, do you call cereal brand companies to report typos on their boxes?

    *shifts awkwardly in her seat*  Um.. no.. who would do that?  >_>

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