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Cancel Button Missing?!
Angier2758
Member UncommonPosts: 1,026
Where is the cancel button? On my sub page it says I have no sub/no game time... yet if I open up sub details..there's a reoccuring payment ready to go, but no cancel.
Am I missing something?
Comments
Anybody?
Great no one cares that the cancel button is actually not there...... the only thing I was able to do was remove my credit card... but its still listed under reoccuring subscription....
The idea is that they will rely on the 'stolen' month they get prior to making it easier to figure out, and then hoping that the majority of people it happens to let it slide without demanding refunds or contacting some bureau to press weight on them to do so. Every businessman has seen this angle before, when it comes to renewing subs.
Look for a way to remove your CC info, can't charge you if it's not there.
Writer / Musician / Game Designer
Now Playing: Skyrim, Wurm Online, Tropico 4
Waiting On: GW2, TSW, Archeage, The Rapture
The Cancel Button...was just a bug.
BOOYAKA!
I saw this too. If you go to your payment methods you can delete them using the little x in the corner. They can't take money without a payment method. Seems a bit of a scam.
That's what I did... but its still listed under reoccuring...
If I have to challenge this at least I took screen shots. Their help section is also bogus... kinda pissed.
Just went to my account clicked subscription, this is what I see: It's there for me...
You are subscribed to a 30 day recurring plan.
You will be billed on 01.27.2012.
We have a VISA ending on file.
To extend your play time, you can also redeem a Game Time Code.
Cancel your subscription
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
I just checked, the button is there: Account Management, Subscription:
There are a series of buttons and the last one is to cancel.
Good idea! I'm gonna take screenshots of it too just in case.
Your best bet at this point, since it looks like they're conveniently hiding the cancel function, is to call your credit card company and tell them that you want them to deny any future charges to your card claimed by EA or Bioware. Explain to them that there is no ability to cancel your subscription to the game at this moment.
Re: SWTOR
"Remember, remember - Kakk says 'December.'"
Might wanna contact customer support over this. OR your bank and just tell them not to let the MMO charge your card
People it's there!!!!!!!! When you click it it works as well, under my account, subscription, last option in the box.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
If you hit the little x and it still charges you, cry to the high heavens if you want. But until you are hurt, shatup
I self identify as a monkey.
By law it has to be, but it's always in a place hidden enough to not find it until you threaten a customer support member... then you tend to feel kind of dumb that it *was* hidden in plain sight. They still make money because of it though, betchu ass.
Writer / Musician / Game Designer
Now Playing: Skyrim, Wurm Online, Tropico 4
Waiting On: GW2, TSW, Archeage, The Rapture
Any chance you spent more time typing the OP than actually looking for the cancel button?
When I want a single-player story, I'll play a single-player game. When I play an MMO, I want a massively multiplayer world.
It's not hidden
You are subscribed to a 30 day recurring plan. Change subscription plan
You will be billed on 01.27.2012. Show your payment history
. Change billing method
To extend your play time, you can also redeem a Game Time Code. Game Time Code
Cancel your subscription
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
I don't play it, but this wouldn't be the first time this has been brought up (for many other games as well) - and I stick by my point about business minds vs cuckold consumers.
Writer / Musician / Game Designer
Now Playing: Skyrim, Wurm Online, Tropico 4
Waiting On: GW2, TSW, Archeage, The Rapture
The editor is a mess.
Thank you for the link. I didn't buy the game, but it was fun to preemptively cancel my subscription.
Re: SWTOR
"Remember, remember - Kakk says 'December.'"
Not lying...I really don't have one.... I have screen shots, but I can't load them on here for some reason.
I'm on the phone with their customer support.
Good luck. You can also request a refund if for some reason you aren't able to cancel your subscription and you get charged.
Re: SWTOR
"Remember, remember - Kakk says 'December.'"
host the screen at imageshack, and link it here.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
It can be something about your net browser, I'm using Firefox 9.0.1 and it's working. Try using it.
I used the link that someone posted in this thread and was able to cancel. Will post screen shots in a sec.
http://imageshack.us/photo/my-images/714/evidence1r.png/
http://imageshack.us/photo/my-images/252/evidence2h.png/
That's why it was a pain.