› ›

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

Quick Links

DO NOT Preorder from Amazon.com OR BestBuy.com....

FadedbombFadedbomb Member Posts: 2,081
in TERA

Although I was able to get my BETA key through contacting EnMasse directly. Amazon & Bestbuy don't seem to understand the purpose of a BETA KEY via a preorder.

 

Below is a quote from live-chat with customer support:

"Marlon: Thanks for waiting [Edited].

I've researched on this and found out that you will receive the Beta Key once the item ships out."

 

If you preordered from Amazon.com OR Bestbuy, and are still waiting for your key. I suggest you contact customer support. An EnMasse GM literally told me that if Amazon.com gave me my preorder key from my actual preorder that I could give it to a friend. However, I will most likely end up canceling my preorder and ordering from EnMasse directly so i can get a key for my friend :D!

 

 

-Faded

The Theory of Conservative Conservation of Ignorant Stupidity:
Having a different opinion must mean you're a troll.

Comments

  • TruthXHurtsTruthXHurts Member UncommonPosts: 1,555

    I ordered from Amazon and got mine in minutes. 

    "I am not in a server with Gankers...THEY ARE IN A SERVER WITH ME!!!"

  • FadedbombFadedbomb Member Posts: 2,081

    Originally posted by TruthXHurts

    I ordered from Amazon and got mine in minutes. 

    Luckier than me. I suppose it's a case of ignorantitis on the part of Amazon.com's customer service & promotions department. Seriously, what's the point of shipping a BETA KEY on a product's RELEASE DATE.

     

    Honestly..../boggle

    The Theory of Conservative Conservation of Ignorant Stupidity:
    Having a different opinion must mean you're a troll.

  • AerowynAerowyn Member Posts: 7,928

    i got my key right away from amazon.com.. not sure what went wrong with your order...

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • TruthXHurtsTruthXHurts Member UncommonPosts: 1,555

    I suggest you ask to speak to that person's manager and calmly explain the situation, and how a beta key must be shipped before the release of the game in order to be useful.

    "I am not in a server with Gankers...THEY ARE IN A SERVER WITH ME!!!"

  • charlespaynecharlespayne Member UncommonPosts: 381

    I got my pre order from tera site them self.

    http://www.speedtest.net/result/3845509852.png

  • PivotelitePivotelite Member UncommonPosts: 2,145

    Yeah, Gamestop failed to provide me with a key in my region so I contacted En Masse and they gladly gave me full access.

    image

  • Deron_BarakDeron_Barak Member Posts: 1,136
    My buddy got his key right after he preordered through Amazon. In fact the key I got from them before I cancelled to get Gamestop's code (I would have missed a day of CBT1 it turns out) works for another friend who plans to buy it.

    So you preordered from Amazon, checked your email for a confirmation of the preorder and then waited for a second email with your beta key? It would not come in the same email as your preorder confirmation. Just FYI

    Just not worth my time anymore.

  • potacopotaco Member Posts: 82

    I preordered from Amazon earlier this week and got the beta key email within a minute of my order confirmation... If the reps really won't help, maybe cancel your order and try again?

  • blkwltz19blkwltz19 Member UncommonPosts: 18

    Just as an update, since I just preorderd from Amazon.com (collector's). I had a beta key from curse.com for stage 4, which made my mind to preorder. Collector's is sold out from official site, so I preorderd from Amazon.com. Afterwards, I realized that if I did get a key, how would the preorder status (and char prog thru betas et al) be marked under my account from previous beta key. I submitted a ticket to En Masse, to which they promptly replied, no questions asked:

     

    "Greetings fellow TERA gamer,



    Since the game was pre ordered, I can cast a special majestic spell so you can use your characters in the remaining betas. I'll also make sure you have access to the remaining betas as well. 



    There will be a server wipe before the game launches.



    If you have any other issues or questions contact at anytime.



    Thanks,

    Herisha "GM St.John"



    **Our Staff Will Never Ask For Your Password**

    **Keep It Secret, Keep It Safe**



    ALL FOR THE FEDERATION"

    Pretty awesome service I have to say, most other game companies I've submitted a ticket to have always replied in a general blanket response. *Not sure about getting early access unless I can use a downloaded version instead of waiting for the box in mail. But for me, this isn't really an issue, but that's just me. 

    **I also got my amazon.com key within minutes via email. Though I don't know what to do with it now lol

  • DrunkWolfDrunkWolf Member RarePosts: 1,701

    when you guys pre order and get a beta key is it only for the weekend events? or are you able to beta test anytime?

  • Deron_BarakDeron_Barak Member Posts: 1,136
    Preordering TERA gets you into all these events:
    http://tera.enmasse.com/news/posts/beta-test-schedule

    Which stinks because until open beta we have to wait two weeks lol.

    You can also get keys to one specific event via key giveaways. The beginning of this thread is not a problem anymore, retailers all have keys.

    Just not worth my time anymore.

  • Deron_BarakDeron_Barak Member Posts: 1,136
    Oh, there are no persistent betas being handed out unfortunately, just the events as they come. I love it when I don't completely answer a question sorry lol.

    Just not worth my time anymore.

  • ThorkuneThorkune Member UncommonPosts: 1,969

    Amazon is my number 1 gaming resource. I won't pre-order my games from anyone else.

  • SovrathSovrath Member LegendaryPosts: 32,988

    I've also ordered from Amazon and got into the last few betas. I would contact customer service again.

    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

    Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w


    Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547

    Try the "Special Edition." 'Cause it's "Special." https://www.nexusmods.com/skyrimspecialedition/mods/64878/?tab=description

    Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo 
  • Omb1Omb1 Member Posts: 30

    I think it has something to do with people pre-ordering just to get beta access and then cancel their pre-orders.

  • dasklavierdasklavier Member Posts: 10

    My Amazon order processed fine and I received my key within minutes of submitting my purchase. Sorry about your hassle. Amazon customer service sounds exactly like how you described.

     

    On another note, it's very encouraging to hear how En Masse is providing customer service. This is the second post I've read within a day regarding En Masse doing their job to "grease the wheel" and providing a positive outcome for customers in need of their help. Kudos.

Sign In or Register to comment.