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GW2 Will Have Official Forums (Arena.net blog)

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  • RobertDinhRobertDinh Member Posts: 647

    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    People are a lot more well-behaved when they know they are dealing with moderators that are employed and representing anet, it means they have reputation and professionalism that they have to be concerned with.

    The gw2g forums have constant issues with mods abusing their power and turning the entire crappy forum into a "say anything bad about gw2 or guru and your post gets deleted" type of forum.

  • DJJazzyDJJazzy Member UncommonPosts: 2,053

    Originally posted by RobertDinh

    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    People are a lot more well-behaved when they know they are dealing with moderators that are employed and representing anet, it means they have reputation and professionalism that they have to be concerned with.

     

    Can you point me to a popular mmo where this is true? I'll eat my words if I see one but all evidence I've seen points to the contrary. 

  • ariboersmaariboersma Member Posts: 1,802

    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    this isnt exactly true, there will always be trolls on forums. It is up to the mods to remove them or to curb their bad behaviors. As a community we cannot stop those that we have no way of affecting. 

    @big long yellow post.. you said that the mod controdicted Anet but I am pretty sure they were referring to more experience over us, not them and that they did have a lot on their plate with taking on an official forum, of that I agree but so far they have exceeded my expectations and I hope they can pull this off.

    image

  • Jenn88Jenn88 Member Posts: 17

    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    My concern with the official forums, if they moderate them the say they want them to be moderated, is that people will get banned. I know that sounds like an odd concern, but when you're a paying customer there's a certain expectation that, even if you're a pain in the ass, the company still has to put up with you. I see official forums as partly a "customer service" portal and it's usually pretty taboo for a company to keep things all neat and tidy at the expense of banning/deleting/whatever (or in a retail situation, hanging up on a customer and telling them to stuff it).

    However, then if you don't want to be the "bad guys" you have to put up with a lot of "crap" (which is going to be defined differently by everyone, I realize this). More than anything, I'm truly curious how they plan on achieving their goals. If they can do it, then they will have taught the gaming industry something very valuable, no doubt. I hope they can, because nearly every other official forum I've visited has been a cesspool, and a solution to that would be fantastic.

  • ariboersmaariboersma Member Posts: 1,802

    Originally posted by RobertDinh

    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    People are a lot more well-behaved when they know they are dealing with moderators that are employed and representing anet, it means they have reputation and professionalism that they have to be concerned with.

    The gw2g forums have constant issues with mods abusing their power and turning the entire crappy forum into a "say anything bad about gw2 or guru and your post gets deleted" type of forum.

    Sorry Robert but this is flat out nonsense.. want an example? look at the blue tracker on MMOchampion... The poor treatment of WoW players by WoW players with no consequence and the lame and unuseful posts by the mods there are one of the major reasons why I gave up entirely on Blizzard and WoW.

    image

  • cutthecrapcutthecrap Member Posts: 600

    Originally posted by Shroom_Mage

     




    Originally posted by MwynForever

    wow was that really said? I cannot see how Anet had a choice of continuing to have an "official" unofficial forum where the moderators felt this way about the playerbase. It really DOES reflect badly on Anet as well. It makes me wonder about the motivation of such sites to even be involved with the community at all. Fansites have been around for so long and used to be built by just that, FANS. People who were willing to help people out for nothing in return and places where the only stupid question was the question not asked.

    Kind of sad really :( I'm glad I have never bothered to sign up there.




     

    Just look at the guy's posting history. He's always like that. He would have been banned from this site several times, possibly permanently, with the way he posts on Guru.

    The Guru mods are out of control, and it's showing now more than ever. ArenaNet made the right choice. Look at Martin's posting history, too. He has to calm down the userbase at every update, and now he's stuck arguing with the site moderators. I wouldn't be surprised if he never touches the site again once the official boards are running.

    Both links say 'no matches'?

  • ariboersmaariboersma Member Posts: 1,802

    Originally posted by JennGWG

    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    My concern with the official forums, if they moderate them the say they want them to be moderated, is that people will get banned. I know that sounds like an odd concern, but when you're a paying customer there's a certain expectation that, even if you're a pain in the ass, the company still has to put up with you. I see official forums as partly a "customer service" portal and it's usually pretty taboo for a company to keep things all neat and tidy at the expense of banning/deleting/whatever (or in a retail situation, hanging up on a customer and telling them to stuff it).

    However, then if you don't want to be the "bad guys" you have to put up with a lot of "crap" (which is going to be defined differently by everyone, I realize this). More than anything, I'm truly curious how they plan on achieving their goals. If they can do it, then they will have taught the gaming industry something very valuable, no doubt.

    I dont care if you pay 3 times as much as the average joe you have NO RIGHT to treat others like shit on the forums.. THAT is your main mistake and if you are worried about people getting banned then you have no right at all being part of such a huge GW2 forum site.. I cannot believe your way of thinking its beyond me. If someone is an out and out ass, BAN THEM! Do not look back, they didn't while harassing your good posters.

    image

  • KillHurtKillHurt Member Posts: 347

    The announcement of official forums is really bringing everyone out of the woodworks over at GW2Guru. Almost everyone is turning against the mods and being honest about how terrible they are. Great to see.

    image

  • cutthecrapcutthecrap Member Posts: 600

    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    People will get warned, banned or be obnoxious on official forums, sure. That doesn't mean that a number of GW2Guru mods haven't been unprofessional or simply bad too.

     


    Originally posted by JennGWG

    What none of you have considered is whether or not the staff condones Al's comments. Personally, I found his behaviour deplorable and have told him that it can't happen again. If it does, he can find a different site to moderate.

    Just thought I'd throw this information out there since you guys have no way of knowing what goes on "behind the scenes."

    Cheers :)

    Good action!

    But if I were you, I'd make it more publicly known that some actions and attitude will be unacceptable even for mods, else most people will think that it's a general policy or stance of GW2 Guru mods.

  • Jenn88Jenn88 Member Posts: 17

    Originally posted by ariboersma

    Originally posted by JennGWG


    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    My concern with the official forums, if they moderate them the say they want them to be moderated, is that people will get banned. I know that sounds like an odd concern, but when you're a paying customer there's a certain expectation that, even if you're a pain in the ass, the company still has to put up with you. I see official forums as partly a "customer service" portal and it's usually pretty taboo for a company to keep things all neat and tidy at the expense of banning/deleting/whatever (or in a retail situation, hanging up on a customer and telling them to stuff it).

    However, then if you don't want to be the "bad guys" you have to put up with a lot of "crap" (which is going to be defined differently by everyone, I realize this). More than anything, I'm truly curious how they plan on achieving their goals. If they can do it, then they will have taught the gaming industry something very valuable, no doubt.

    I dont care if you pay 3 times as much as the average joe you have NO RIGHT to treat others like shit on the forums.. THAT is your main mistake and if you are worried about people getting banned then you have no right at all being part of such a huge GW2 forum site.. I cannot believe your way of thinking its beyond me. If someone is an out and out ass, BAN THEM! Do not look back, they didn't while harassing your good posters.

    What? I think you misunderstood me :p.

    I'm not saying I agree with the way people tend to think! It's just an attitude I've seen after having worked in retail jobs. Personally, if anet bans obnoxious trolls, I wouldn't mind. It's just that other folks (the banned) would be mightily upset. Do you not observe that people often use official forums as a way to rudely petition the game company, with the attitude that they have the right to do so because they're a paying customer? It seems like paying customers have a sense of entitlement to act the way they wish on official forums, and then get away with it because the companies don't want to be the bad guys. That's all I meant.

     

  • ariboersmaariboersma Member Posts: 1,802

    Originally posted by JennGWG

    Originally posted by ariboersma


    Originally posted by JennGWG


    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    My concern with the official forums, if they moderate them the say they want them to be moderated, is that people will get banned. I know that sounds like an odd concern, but when you're a paying customer there's a certain expectation that, even if you're a pain in the ass, the company still has to put up with you. I see official forums as partly a "customer service" portal and it's usually pretty taboo for a company to keep things all neat and tidy at the expense of banning/deleting/whatever (or in a retail situation, hanging up on a customer and telling them to stuff it).

    However, then if you don't want to be the "bad guys" you have to put up with a lot of "crap" (which is going to be defined differently by everyone, I realize this). More than anything, I'm truly curious how they plan on achieving their goals. If they can do it, then they will have taught the gaming industry something very valuable, no doubt.

    I dont care if you pay 3 times as much as the average joe you have NO RIGHT to treat others like shit on the forums.. THAT is your main mistake and if you are worried about people getting banned then you have no right at all being part of such a huge GW2 forum site.. I cannot believe your way of thinking its beyond me. If someone is an out and out ass, BAN THEM! Do not look back, they didn't while harassing your good posters.

    What? I think you misunderstood me :p.

    I'm not saying I agree with the way people tend to think! It's just an attitude I've seen after having worked in retail jobs. Personally, if anet bans obnoxious trolls, I wouldn't mind. It's just that other folks would be mightily upset.

     

    no one who matters would be upset over trolls and asshats being banned. Also since there is no monthy fee there is no paying customers, they have already paid. bans NEED to happen to make sure the forums stay civil... this is something Blizzard has failed to see and turned away many customers.

    answering to your edit, Blizzard customers have a right to be angry and speak out because they are treated like cash cows and not valued customers.. if ANET doesn't make this fatal flaw then there is no sense of entitlement and no nasty behavior pointed at them.

    image

  • Jenn88Jenn88 Member Posts: 17

     


    Originally posted by JennGWG

    What none of you have considered is whether or not the staff condones Al's comments. Personally, I found his behaviour deplorable and have told him that it can't happen again. If it does, he can find a different site to moderate.

    Just thought I'd throw this information out there since you guys have no way of knowing what goes on "behind the scenes."

    Cheers :)

    Good action!

    But if I were you, I'd make it more publicly known that some actions and attitude will be unacceptable even for mods, else most people will think that it's a general policy or stance of GW2 Guru mods.

    Pro idea! Done :D

  • RobertDinhRobertDinh Member Posts: 647

    Originally posted by ariboersma

    Originally posted by RobertDinh


    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    People are a lot more well-behaved when they know they are dealing with moderators that are employed and representing anet, it means they have reputation and professionalism that they have to be concerned with.

    The gw2g forums have constant issues with mods abusing their power and turning the entire crappy forum into a "say anything bad about gw2 or guru and your post gets deleted" type of forum.

    Sorry Robert but this is flat out nonsense.. want an example? look at the blue tracker on MMOchampion... The poor treatment of WoW players by WoW players with no consequence and the lame and unuseful posts by the mods there are one of the major reasons why I gave up entirely on Blizzard and WoW.

    I am not saying all people are more well-behaved, I am saying in general people are more well-behaved when moderator power abuse isn't an extra factor in generating frustration, and when they know that when interacting with mods they are interacting with professionals, not just the biggest kiss ass fanbois on the forums. 

  • ariboersmaariboersma Member Posts: 1,802

    Originally posted by RobertDinh

    Originally posted by ariboersma


    Originally posted by RobertDinh


    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    People are a lot more well-behaved when they know they are dealing with moderators that are employed and representing anet, it means they have reputation and professionalism that they have to be concerned with.

    The gw2g forums have constant issues with mods abusing their power and turning the entire crappy forum into a "say anything bad about gw2 or guru and your post gets deleted" type of forum.

    Sorry Robert but this is flat out nonsense.. want an example? look at the blue tracker on MMOchampion... The poor treatment of WoW players by WoW players with no consequence and the lame and unuseful posts by the mods there are one of the major reasons why I gave up entirely on Blizzard and WoW.

    I am not saying all people are more well-behaved, I am saying in general people are more well-behaved when moderator power abuse isn't an extra factor in generating frustration, and when they know that when interacting with mods they are interacting with professionals, not just the biggest kiss ass fanbois on the forums. 

    I disagree, I guess we will just have to agree to disagree =P

    image

  • cutthecrapcutthecrap Member Posts: 600

    Originally posted by JennGWG

     


    Originally posted by JennGWG

    What none of you have considered is whether or not the staff condones Al's comments. Personally, I found his behaviour deplorable and have told him that it can't happen again. If it does, he can find a different site to moderate.

    Just thought I'd throw this information out there since you guys have no way of knowing what goes on "behind the scenes."

    Cheers :)

    Good action!

    But if I were you, I'd make it more publicly known that some actions and attitude will be unacceptable even for mods, else most people will think that it's a general policy or stance of GW2 Guru mods.

    Pro idea! Done :D

    Heh. I meant not only here, but also on the GW2 Guru forums ofc, whenever it happens :-)

    Or when things got out of control with some modding or mods, sort of a 'supermod/admin intervention', or announcing an 'official' statement what the stance of GW2 Guru site is regarding a topic, before the actions of a bad mod get misinterpreted as a representation of the whole GW2Guru site.

    Like is said in different situations, you only need a few bad cops being seen to do their thing freely to have people start to distrust all cops.

  • Jenn88Jenn88 Member Posts: 17

    Originally posted by cutthecrap

    Originally posted by JennGWG

     


    Originally posted by JennGWG

    What none of you have considered is whether or not the staff condones Al's comments. Personally, I found his behaviour deplorable and have told him that it can't happen again. If it does, he can find a different site to moderate.

    Just thought I'd throw this information out there since you guys have no way of knowing what goes on "behind the scenes."

    Cheers :)

    Good action!

    But if I were you, I'd make it more publicly known that some actions and attitude will be unacceptable even for mods, else most people will think that it's a general policy or stance of GW2 Guru mods.

    Pro idea! Done :D

    Heh. I meant not only here, but also on the GW2 Guru forums ofc, whenever it happens :-)

     

    You might want to check the forum ;).

  • RobertDinhRobertDinh Member Posts: 647

    Originally posted by ariboersma

    Originally posted by RobertDinh


    Originally posted by ariboersma


    Originally posted by RobertDinh


    Originally posted by DJJazzy

    Interesting in how this has turned into a hate on Guru thread.

    Going by what Martin has said I think some folks are going to be surprised when they are banned from the official forums. Anyway, it's up to us to provide a nice community. That is their goal anyway. Personally I don't see it happening but hopefully I'm wrong.

    People are a lot more well-behaved when they know they are dealing with moderators that are employed and representing anet, it means they have reputation and professionalism that they have to be concerned with.

    The gw2g forums have constant issues with mods abusing their power and turning the entire crappy forum into a "say anything bad about gw2 or guru and your post gets deleted" type of forum.

    Sorry Robert but this is flat out nonsense.. want an example? look at the blue tracker on MMOchampion... The poor treatment of WoW players by WoW players with no consequence and the lame and unuseful posts by the mods there are one of the major reasons why I gave up entirely on Blizzard and WoW.

    I am not saying all people are more well-behaved, I am saying in general people are more well-behaved when moderator power abuse isn't an extra factor in generating frustration, and when they know that when interacting with mods they are interacting with professionals, not just the biggest kiss ass fanbois on the forums. 

    I disagree, I guess we will just have to agree to disagree =P

    I guess so, fortunately I am generally right on everything.  Some people just don't have the insight to see things as clearly. 

  • Jenn88Jenn88 Member Posts: 17

    Originally posted by RobertDinh

    I guess so, fortunately I am generally right on everything.  Some people just don't have the insight to see things as clearly. 

    Wasn't that the same attitude you complained about on Guru?

    Just sayin'......

  • SomsbalSomsbal Member Posts: 222

    The thing with Guru's moderation is, the mods think too highly of themselves. They thought they would become some kind of internet stars because GW2G would become the "place-to-be" once GW2 launches. And it seems like most of the mods are now becoming a bit butthurt now that they realise people won't care as much about their site anymore, and that they will be mods on just a fansite, instead of mods on the most popular GW2 forum.

    GW2G doesn't allow any real discussion. As soon as you actively start discussing something, the mods will start saying "Get back on topic!", or they just delete some posts without saying anything. You want to create a new thread? Too bad, there's already a thread that talked about this 6 months ago, use that instead. You want to create a new thread to discuss something, but there's not much info released about it yet? Too bad, not enough info=no discussion allowed.

    Here's also some nice, recent examples of "professional" moderation:

    http://www.guildwars2guru.com/forum/showpost.php?p=1220324&postcount=116

    http://www.guildwars2guru.com/forum/showpost.php?p=1223029&postcount=20

    In the first link, the mod locked the thread, but also started attacking another person. Meanwhile, he also stated his own opinion about the topic. But because he locked the thread, he knew people would be unable to respond to his post.

    In the second link, even though the mod closed the thread for a valid reason, he shouldn't have taken the route of ridiculing some of the posts in that thread. A professional mod would have just posted the reason on why the thread is locked, and leave.

    If Anet wants to build a nice community on their forums, they'll need to get rid of all the trolls, but they should still allow discussions about random GW2 related stuff. Instead of GW2G, where they only allow discussions if it seems fit through their eyes.

  • Jenn88Jenn88 Member Posts: 17

    Originally posted by Somsbal

    The thing with Guru's moderation is, the mods think too highly of themselves. They thought they would become some kind of internet stars because GW2G would become the "place-to-be" once GW2 launches. And it seems like most of the mods are now becoming a bit butthurt now that they realise people won't care as much about their site anymore, and that they will be mods on just a fansite, instead of mods on the most popular GW2 forum.

    GW2G doesn't allow any real discussion. As soon as you actively start discussing something, the mods will start saying "Get back on topic!", or they just delete some posts without saying anything. You want to create a new thread? Too bad, there's already a thread that talked about this 6 months ago, use that instead. You want to create a new thread to discuss something, but there's not much info released about it yet? Too bad, not enough info=no discussion allowed.

    Here's also some nice, recent examples of "professional" moderation:

    http://www.guildwars2guru.com/forum/showpost.php?p=1220324&postcount=116

    http://www.guildwars2guru.com/forum/showpost.php?p=1223029&postcount=20

    In the first link, the mod locked the thread, but also started attacking another person. Meanwhile, he also stated his own opinion about the topic. But because he locked the thread, he knew people would be unable to respond to his post.

    In the second link, even though the mod closed the thread for a valid reason, he shouldn't have taken the route of ridiculing some of the posts in that thread. A professional mod would have just posted the reason on why the thread is locked, and leave.

    If Anet wants to build a nice community on their forums, they'll need to get rid of all the trolls, but they should still allow discussions about random GW2 related stuff. Instead of GW2G, where they only allow discussions if it seems fit through their eyes.

    Thank you for posting these links. I have no defense for that kind of behaviour. All I can say is that it will be dealt with.

     

  • ariboersmaariboersma Member Posts: 1,802

    Originally posted by JennGWG

    Originally posted by RobertDinh



    I guess so, fortunately I am generally right on everything.  Some people just don't have the insight to see things as clearly. 

    Wasn't that the same attitude you complained about on Guru?

    Just sayin'......

    hehehe so true

    image

  • cutthecrapcutthecrap Member Posts: 600

    Originally posted by JennGWG

    Originally posted by cutthecrap


    Originally posted by JennGWG

     


    Originally posted by JennGWG

    What none of you have considered is whether or not the staff condones Al's comments. Personally, I found his behaviour deplorable and have told him that it can't happen again. If it does, he can find a different site to moderate.

    Just thought I'd throw this information out there since you guys have no way of knowing what goes on "behind the scenes."

    Cheers :)

    Good action!

    But if I were you, I'd make it more publicly known that some actions and attitude will be unacceptable even for mods, else most people will think that it's a general policy or stance of GW2 Guru mods.

    Pro idea! Done :D

    Heh. I meant not only here, but also on the GW2 Guru forums ofc, whenever it happens :-)

     

    You might want to check the forum ;).

    Then I stand corrected :)

    Although I couldn't find what you were hinting at in a quick scan I did. But I'll take a second, longer look at the GW2G sections later on.

  • RobertDinhRobertDinh Member Posts: 647

    Originally posted by JennGWG

    Originally posted by RobertDinh



    I guess so, fortunately I am generally right on everything.  Some people just don't have the insight to see things as clearly. 

    Wasn't that the same attitude you complained about on Guru?

    Just sayin'......

    No, on guru the problem was that the people were clearly not objective, yet they had moderator status and could censor anyone that didn't agree with them. 

     

    A good example of this is my forum account there being muted, because I got into debates with the forum, when I would point out things like every class being a hybrid, or wvwvw being laggy, or gw2 definitely not coming out in 2011, and knowing it was coming out in 2012, because I have friends that are significant within ncsoft korea. 

     

    The gw2g forums just used to want to sit there telling each other how awesome gw2 would be, anyone with any realistic concern was just censored. 

     

    And the people who questioned [mod edit] the mods, got perma censored. 

  • cutthecrapcutthecrap Member Posts: 600

    Originally posted by RobertDinh

    or gw2 definitely not coming out in 2011, and knowing it was coming out in 2012, because I have friends that are significant within ncsoft korea. 

    Heh, if you truly posted that and got banned or a warning for it, then it seems you got the last laugh over everyone who attacked or modded you for making that claim. GW2 will launch in 2012.

  • RobertDinhRobertDinh Member Posts: 647

    Originally posted by cutthecrap

    Originally posted by RobertDinh

    or gw2 definitely not coming out in 2011, and knowing it was coming out in 2012, because I have friends that are significant within ncsoft korea. 

    Heh, if you truly posted that and got banned or a warning for it, then it seems you got the last laugh over everyone who attacked or modded you for making that claim. GW2 will launch in 2012.

    Unfortunately, I did get the last laugh, but with people like that, they never admit they are wrong, or apologize for their naivete, they just ignore the issue and move along.

     

    The same thing happened on this forum. 

     

    If you say something true, but you say it in a way that sensitive people don't like, they still won't accept that it is true.   And you will find that when fanbois are involved, they can be very sensitive over the most silly things. 

     

    It isn't AS bad on mmorpg forums, but I mean on gw2g forums you used to literally not be able to seriously question or critique any aspect of the game. 

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