It just goes to show that a company doesn't even need to be bought up by EA to turn completely evil! lol.
What a shambles!
This whole debacle around Riders of Rohan is getting better and better.
It's really sad, but Turbine really is killing this game! There are hardly any people left in my once active guild. People have just gotten totally fed up with Turbine and left the game.
Ever since the F2P Freemium conversion, this game has gone straight downhill from a wonderful enjoyable game to a cheap horrible cash grab grindfest!
Well had it not turned F2P it woudl have been a very dead and canceld game by now.
Ehh that is completely false! The game was still doing well with a healthy population!
Due to the success of the Freemium conversion with DDO, Turbine was blinded by $$$$ and decided the convert LOTRO too to increase revenue. Also the bought up by Warner Bros might have had some influence in this too.
Turbine wants all their current games (DDO and LOTRO) and future games (Harry Potter Online?) to be based on their Freemium business model.
Honestly the game can't be that awesome that you can't find another home.(Trust me, if it was worth playing I'd be there instead of ddo, lotho isn't all that amazing tbh, ditch it and move to a better game, plenty are out and coming out right about now.)
Really? You are that much of a trend setter?
Lotro is the best PvE game currently on the market IMHO.
There has been multiple threads on the forums warning people what could happen if you ask for a refund and those "Moderators" chose to close it so people wont see how bad they are, or to rightfully get the hardworking money from the customers back.
As of right now idc anymore about lotro and turbine, why? Because they are failing (finanically and on terms of respect) really bad. They lost more than enough subscribers to keep this game going, people are quiting, people dislike the companies, pvmp subscribers unsubed, etc. To prove all this in matter of fact, just check their conent or "expansion" from Moria(best expansion ever)- to RoI (joke) - to RoR (biggest joke).
Some people quote "Losing a subscriber = Gains a free player instead", as long as i lurk the lotro/mmorpg forums ill make sure people dont buy this game or even try it so they wont be charged of 90% of their salary on this greedy company.
To the people who PvE now know what the Pvmp community felt and still feels like. They confirmed a new map with couple of their expansions and people bought it just for that, but got screwed over.
Yeah...After reading through that thread linked I gotta wonder the level of sanity of some of those players. Like how many really messed up understanding refund policy and the Amazon analogy.
They kept using situations off from the same, though marginally similar, to show they could get refunds on digital services, when that isn't the problem.
All in all it's angry people getting wound up and acting crazy and a company in a tiff over the ordeal and two upset parties interacting just doesn't get good results.
Not gonna say either party is entirely right in conduct, but seriously some one needs to think a bit more level-headed about this for a bit.
"The knowledge of the theory of logic has no tendency whatever to make men good reasoners." - Thomas B. Macaulay
"The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge." - Daniel J. Boorstin
Make sure you put in your reply the thread stating that instances/raids etc.. was included from an offical of Turbine staff and making you purchasing it due to that advertisment, thus making it a false advertisment "All point of purchase information was accurate and didnt include any details regarding free instances" is a lie, one of the officals confirmed it but later on (after you purchased the "expansion") changed it.
do what you need to do. A few years back SOE threatened to ban me for disputing a charge, and lo and behold six months later I recieved a email inviting me back for a free 90 days of EQII. I can only guess that my old account was never banned, I never tried to log in to check it out since I never really missed the game. Life goes on and there are plenty of games out there
How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?
Oh yeah, I remember that. They had the expansion, released it, then shut the game down. People had bought and paid for it, just a month before it was shut down. That incident totally slipped my mind. Maybe that is why I refuse to play any game by Turbine ever again. Same goes for SOE. Or Funcom. At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.
Can Turbine remove a key and items from an account? Yes.
Have they done so? Yes.
The reason that defines whether or not they will is 'why' though.
Same as with what that one dude was trying to explain with the Amazon or Blizzard analogy.
If you claim faulty product, to not have received any content, to not be satisfied with the content, code applied to the wrong account, etc. That is a plea that more regularly can be refunded because it operates on the assumption that you either have not gotten anything or are not going to ever use the content.
That is different fundamentally from this condition mainly by the bonuses. It's essentially used as a legal lock-in to the material because unless you pick the dissatisfied comment from above and plan to stop playing the game, then Turbine will be at a loss instead of that money being a wash. The reason being that in whole or in part, services are known to been rendered and you have ostensibly benefited to one degree or another, for your own account.
TL,DR: If you eat the bait, you're on the hook.
"The knowledge of the theory of logic has no tendency whatever to make men good reasoners." - Thomas B. Macaulay
"The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge." - Daniel J. Boorstin
How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?
Oh yeah, I remember that. They had the expansion, released it, then shut the game down. People had bought and paid for it, just a month before it was shut down. That incident totally slipped my mind. Maybe that is why I refuse to play any game by Turbine ever again. Same goes for SOE. Or Funcom. At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.
Im inclined to agree with you, but arenanet (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny.
How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?
Oh yeah, I remember that. They had the expansion, released it, then shut the game down. People had bought and paid for it, just a month before it was shut down. That incident totally slipped my mind. Maybe that is why I refuse to play any game by Turbine ever again. Same goes for SOE. Or Funcom. At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.
Im inclined to agree with you, but arenanet (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny.
Umm...did I mention Arenanet? Guild War2? I'm not touching another empty shell of a game. In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's. I have a game like that all ready, it is called World of Warcraft.
I dont even know why people even respect this company for they have did absolutely nothing at all for the genre since AC1 . AC2 was a complete trainwreck at release and a ignorant Dev crew that couldnt even fix their own game. To the comment above saying lotr online is the best pve game out , that view may be your opinion but man im willing to bet from their orginal sub numbers most do not agree with you. I understand you may enjoy the game but wrong is wrong and right is right and this is about the companies ethics not your pve lust. There is WAY better freemium mmo's on the market and plenty of true fantasy such as EQ2 or Vanguard very soon try those and ditch that crappy company.
How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?
Oh yeah, I remember that. They had the expansion, released it, then shut the game down. People had bought and paid for it, just a month before it was shut down. That incident totally slipped my mind. Maybe that is why I refuse to play any game by Turbine ever again. Same goes for SOE. Or Funcom. At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.
Im inclined to agree with you, but arenanet (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny.
Umm...did I mention Arenanet? Guild War2? I'm not touching another empty shell of a game. In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's. I have a game like that all ready, it is called World of Warcraft.
um....did i say you mentioned arenanet. You said at this rate game companies are getting on your ban list, i was saying arenanet is very respectable. I was thinking of not replying back because you said "In my opinion" gw2 is a grind. BUT the hypocrisy on your post amazes me lol. How can you say all those things of grinding/dead endgame about GW2 when world of warcraft has that written all over it? lolz
How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?
Oh yeah, I remember that. They had the expansion, released it, then shut the game down. People had bought and paid for it, just a month before it was shut down. That incident totally slipped my mind. Maybe that is why I refuse to play any game by Turbine ever again. Same goes for SOE. Or Funcom. At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.
Im inclined to agree with you, but arenanet (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny.
Umm...did I mention Arenanet? Guild War2? I'm not touching another empty shell of a game. In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's. I have a game like that all ready, it is called World of Warcraft.
no raiding in GW2 sorry teala and I wouldnt call it empty Blizzard and WOW are old and they are starting to get shadely lately also so I wouldnt put much faith in them. I personally have played wow for years also up to about 5 months ago with dragon soul and the same exact raid with 3 heroics added over and over for valor. I wouldnt knock GW2 when they already offer more then blizzard and wow has in their own game with Pqs two forms of pvp in WvW and battlegrounds and a questline story 1-80. Also he was saying Anet is respectable not trying to sell you GW2 he is saying good customer service skills unlike turbine.
How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?
Oh yeah, I remember that. They had the expansion, released it, then shut the game down. People had bought and paid for it, just a month before it was shut down. That incident totally slipped my mind. Maybe that is why I refuse to play any game by Turbine ever again. Same goes for SOE. Or Funcom. At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.
Im inclined to agree with you, but arenanet (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny.
Umm...did I mention Arenanet? Guild War2? I'm not touching another empty shell of a game. In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's. I have a game like that all ready, it is called World of Warcraft.
um....did i say you mentioned arenanet. You said at this rate game companies are getting on your ban list, i was saying arenanet is very respectable. I was thinking of not replying back because you said "In my opinion" gw2 is a grind. BUT the hypocrisy on your post amazes me lol. How can you say all those things of grinding/dead endgame about GW2 when world of warcraft has that written all over it? lolz
There is no hypocrisy there, I said why play a game like GW2 when I all ready have World of Warcraft. I am not changing games just to go do the same thing in another game. I'll stick with WoW.
Im still completely lost at the grind statement for GW2 there is no gear grind or end game grind. There is no renoun grind like warhammer. I guess you can call getting tokens off dead players a grind if you kill them in WvW. The game compared to anything out there now is more casual in every regard . Glory maybe? Im still just unsure what youre talking about grind when Ive been playing it as others and I dont see any grind at all. Please enlighten me if you played it where there is grinding.
Edit-Sorry This thread is important and shouldnt get derailed my apology.
I can comment on the threat of accout being banned as my original Turbine account was banned and apparently deleted after I had billing issues with Turbine. I had played LOTRO for a couple months at release before canceling. Nine months later I found my card back charged for 6 months for not only LOTRO but also DDO ( a game I played for 3 days on a free trial). I got nowhere with Turbine to get a refund and they even tried charging my card again for both games for several months (I had to have my bank set my account to deny any charge from Turbine). I had to dispute the charges with my bank (I got my money back) but Turbine banned my account which I had started when I played AC. The second worse experince due to shady business practices, Reaktor is the all time king in my book (remember Neocron anyone?).
Irony is I now play LOTRO as a premium after finding MoM in a bargain bin for $2.00.
Make sure you put in your reply the thread stating that instances/raids etc.. was included from an offical of Turbine staff and making you purchasing it due to that advertisment, thus making it a false advertisment "All point of purchase information was accurate and didnt include any details regarding free instances" is a lie, one of the officals confirmed it but later on (after you purchased the "expansion") changed it.
I find it funny how the Turbine represtentative refers to it as a "free instance" and not a "new instance".
This is the most active thread on this topic, and I couldn't do this without the help I've received from the lovely folks at lotrocommunity.com and MMORPG.com.
Turbine has yet to respond to my reply to their absurd "It was a search-only FAQ..." rebuttal.
Thank you all for all the links and advice you've given me!
This might be a new one. I've heard of plenty of games that released with missing features, but never an expansion.
Time for a miracle patch.
Ha too bad but not true.Anarchy Online Released Alien Invasion expansion touting there player run markets all over the back box of the game released it and took them over 9 months to finally put it into the game.
funny I say just call your bank and say any charge from turbine is ilegal, then go dsipute it, if for some reason they ban you for it, since you have all mail and SS just sue then, even where I life I can do that, and chances for me to lose is almost zero, don't matter what they say or do you are the costumer you do the rules, but in my case I would just stop the charge from my bank and fro all I care they can ban my account I would stop playing anyway.
but for all you should do is amke then pay , its not only bad for then you charge back but also bad PR,
This is the most active thread on this topic, and I couldn't do this without the help I've received from the lovely folks at lotrocommunity.com and MMORPG.com.
Turbine has yet to respond to my reply to their absurd "It was a search-only FAQ..." rebuttal.
Thank you all for all the links and advice you've given me!
np, i just hate to see people getting abused by companies such as turbine. Money doesnt come falling off from the sky, if it did i wouldnt give 2 shiz about how i spend my money. $70 for a mount and quests is pathetic, noone should be in a situation to have to pay for that.
Fortunate for me, ever since RoI terible expansion i chose not to buy RoR or any other expansion/games made by turbine so i did not get ripped off x2. continue on with your dispute and take your money back, thats what everyone is doing prob turbine cant ban all their customers hahahaha.
Ok, I don't want to be a jerk but i am going to say something that is going to sound entirely too much like that of a jerk, so forgive me. Legally, you only have two courses of action:
A.) Dispute the claim with your bank and get your money back and have your account banned.
B.) Sadly, do nothing.
Reason why i am stating the obvious is this, you don't own the legal property from MMO's, you rent them. Same thing for all games that you buy.
Once you agree to those terms and conditions and apply the pre-order to the account, you have locked yourself in to all those terms and conditions which we all agree to and never actually read. Although i don't know what the terms and conditons are with LOTRO, i can say that with other games when i have bothered to read them, they make you agree to things that are just downright crazy sometimes. And the one standard that you will see stated in every one is
"We reserve the right to deactivate your account or suspend use of services for any reason."
Chances are, because you accepted this things, your not going to get anywhere. I feel for you, truely, but unless you can afford a lengthly legal battle, your stuck.
I'm sorry but the only one saying anything about the second coming is you. Fans of a game accept its flaws and strengths.
Comments
Ehh that is completely false! The game was still doing well with a healthy population!
Due to the success of the Freemium conversion with DDO, Turbine was blinded by $$$$ and decided the convert LOTRO too to increase revenue. Also the bought up by Warner Bros might have had some influence in this too.
Turbine wants all their current games (DDO and LOTRO) and future games (Harry Potter Online?) to be based on their Freemium business model.
Really? You are that much of a trend setter?
Lotro is the best PvE game currently on the market IMHO.
/sigh
Typical money-grabbing/greedy turbine is typical.
There has been multiple threads on the forums warning people what could happen if you ask for a refund and those "Moderators" chose to close it so people wont see how bad they are, or to rightfully get the hardworking money from the customers back.
As of right now idc anymore about lotro and turbine, why? Because they are failing (finanically and on terms of respect) really bad. They lost more than enough subscribers to keep this game going, people are quiting, people dislike the companies, pvmp subscribers unsubed, etc. To prove all this in matter of fact, just check their conent or "expansion" from Moria(best expansion ever)- to RoI (joke) - to RoR (biggest joke).
Some people quote "Losing a subscriber = Gains a free player instead", as long as i lurk the lotro/mmorpg forums ill make sure people dont buy this game or even try it so they wont be charged of 90% of their salary on this greedy company.
To the people who PvE now know what the Pvmp community felt and still feels like. They confirmed a new map with couple of their expansions and people bought it just for that, but got screwed over.
I suggest putting complaints to: http://www.ftc.gov/
http://www.bbb.org/
p.s - I LOL irl whenever i see turbines pathetic slogan: Turbine, powered by our fans. False advertising is strong with this company.
UPDATE:
Turbine has responded to my BBB complaint:
Yeah...After reading through that thread linked I gotta wonder the level of sanity of some of those players. Like how many really messed up understanding refund policy and the Amazon analogy.
They kept using situations off from the same, though marginally similar, to show they could get refunds on digital services, when that isn't the problem.
All in all it's angry people getting wound up and acting crazy and a company in a tiff over the ordeal and two upset parties interacting just doesn't get good results.
Not gonna say either party is entirely right in conduct, but seriously some one needs to think a bit more level-headed about this for a bit.
"The knowledge of the theory of logic has no tendency whatever to make men good reasoners." - Thomas B. Macaulay
"The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge." - Daniel J. Boorstin
Removing a serial key from an account should be possible for any company. They just don't want to, because people would ask for refunds more often.
Make sure you put in your reply the thread stating that instances/raids etc.. was included from an offical of Turbine staff and making you purchasing it due to that advertisment, thus making it a false advertisment "All point of purchase information was accurate and didnt include any details regarding free instances" is a lie, one of the officals confirmed it but later on (after you purchased the "expansion") changed it.
do what you need to do. A few years back SOE threatened to ban me for disputing a charge, and lo and behold six months later I recieved a email inviting me back for a free 90 days of EQII. I can only guess that my old account was never banned, I never tried to log in to check it out since I never really missed the game. Life goes on and there are plenty of games out there
I miss DAoC
Oh yeah, I remember that. They had the expansion, released it, then shut the game down. People had bought and paid for it, just a month before it was shut down. That incident totally slipped my mind. Maybe that is why I refuse to play any game by Turbine ever again. Same goes for SOE. Or Funcom. At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.
Oi. The problem is in the details.
Can Turbine remove a key and items from an account? Yes.
Have they done so? Yes.
The reason that defines whether or not they will is 'why' though.
Same as with what that one dude was trying to explain with the Amazon or Blizzard analogy.
If you claim faulty product, to not have received any content, to not be satisfied with the content, code applied to the wrong account, etc. That is a plea that more regularly can be refunded because it operates on the assumption that you either have not gotten anything or are not going to ever use the content.
That is different fundamentally from this condition mainly by the bonuses. It's essentially used as a legal lock-in to the material because unless you pick the dissatisfied comment from above and plan to stop playing the game, then Turbine will be at a loss instead of that money being a wash. The reason being that in whole or in part, services are known to been rendered and you have ostensibly benefited to one degree or another, for your own account.
TL,DR: If you eat the bait, you're on the hook.
"The knowledge of the theory of logic has no tendency whatever to make men good reasoners." - Thomas B. Macaulay
"The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge." - Daniel J. Boorstin
Im inclined to agree with you, but arenanet (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny.
Umm...did I mention Arenanet? Guild War2? I'm not touching another empty shell of a game. In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's. I have a game like that all ready, it is called World of Warcraft.
I dont even know why people even respect this company for they have did absolutely nothing at all for the genre since AC1 . AC2 was a complete trainwreck at release and a ignorant Dev crew that couldnt even fix their own game. To the comment above saying lotr online is the best pve game out , that view may be your opinion but man im willing to bet from their orginal sub numbers most do not agree with you. I understand you may enjoy the game but wrong is wrong and right is right and this is about the companies ethics not your pve lust. There is WAY better freemium mmo's on the market and plenty of true fantasy such as EQ2 or Vanguard very soon try those and ditch that crappy company.
um....did i say you mentioned arenanet. You said at this rate game companies are getting on your ban list, i was saying arenanet is very respectable. I was thinking of not replying back because you said "In my opinion" gw2 is a grind. BUT the hypocrisy on your post amazes me lol. How can you say all those things of grinding/dead endgame about GW2 when world of warcraft has that written all over it? lolz
Oh, no. No no no. No no no. Turbine has crossed the line.
no raiding in GW2 sorry teala and I wouldnt call it empty Blizzard and WOW are old and they are starting to get shadely lately also so I wouldnt put much faith in them. I personally have played wow for years also up to about 5 months ago with dragon soul and the same exact raid with 3 heroics added over and over for valor. I wouldnt knock GW2 when they already offer more then blizzard and wow has in their own game with Pqs two forms of pvp in WvW and battlegrounds and a questline story 1-80. Also he was saying Anet is respectable not trying to sell you GW2 he is saying good customer service skills unlike turbine.
There is no hypocrisy there, I said why play a game like GW2 when I all ready have World of Warcraft. I am not changing games just to go do the same thing in another game. I'll stick with WoW.
Im still completely lost at the grind statement for GW2 there is no gear grind or end game grind. There is no renoun grind like warhammer. I guess you can call getting tokens off dead players a grind if you kill them in WvW. The game compared to anything out there now is more casual in every regard . Glory maybe? Im still just unsure what youre talking about grind when Ive been playing it as others and I dont see any grind at all. Please enlighten me if you played it where there is grinding.
Edit-Sorry This thread is important and shouldnt get derailed my apology.
I can comment on the threat of accout being banned as my original Turbine account was banned and apparently deleted after I had billing issues with Turbine. I had played LOTRO for a couple months at release before canceling. Nine months later I found my card back charged for 6 months for not only LOTRO but also DDO ( a game I played for 3 days on a free trial). I got nowhere with Turbine to get a refund and they even tried charging my card again for both games for several months (I had to have my bank set my account to deny any charge from Turbine). I had to dispute the charges with my bank (I got my money back) but Turbine banned my account which I had started when I played AC. The second worse experince due to shady business practices, Reaktor is the all time king in my book (remember Neocron anyone?).
Irony is I now play LOTRO as a premium after finding MoM in a bargain bin for $2.00.
I find it funny how the Turbine represtentative refers to it as a "free instance" and not a "new instance".
http://lotrocommunity.com/forum/topic/1410-how-turbine-values-their-fans/
This is the most active thread on this topic, and I couldn't do this without the help I've received from the lovely folks at lotrocommunity.com and MMORPG.com.
Turbine has yet to respond to my reply to their absurd "It was a search-only FAQ..." rebuttal.
Thank you all for all the links and advice you've given me!
Ha too bad but not true.Anarchy Online Released Alien Invasion expansion touting there player run markets all over the back box of the game released it and took them over 9 months to finally put it into the game.
funny I say just call your bank and say any charge from turbine is ilegal, then go dsipute it, if for some reason they ban you for it, since you have all mail and SS just sue then, even where I life I can do that, and chances for me to lose is almost zero, don't matter what they say or do you are the costumer you do the rules, but in my case I would just stop the charge from my bank and fro all I care they can ban my account I would stop playing anyway.
but for all you should do is amke then pay
, its not only bad for then you charge back but also bad PR,
np, i just hate to see people getting abused by companies such as turbine. Money doesnt come falling off from the sky, if it did i wouldnt give 2 shiz about how i spend my money. $70 for a mount and quests is pathetic, noone should be in a situation to have to pay for that.
Fortunate for me, ever since RoI terible expansion i chose not to buy RoR or any other expansion/games made by turbine so i did not get ripped off x2. continue on with your dispute and take your money back, thats what everyone is doing prob turbine cant ban all their customers hahahaha.
Ok, I don't want to be a jerk but i am going to say something that is going to sound entirely too much like that of a jerk, so forgive me. Legally, you only have two courses of action:
A.) Dispute the claim with your bank and get your money back and have your account banned.
B.) Sadly, do nothing.
Reason why i am stating the obvious is this, you don't own the legal property from MMO's, you rent them. Same thing for all games that you buy.
Once you agree to those terms and conditions and apply the pre-order to the account, you have locked yourself in to all those terms and conditions which we all agree to and never actually read. Although i don't know what the terms and conditons are with LOTRO, i can say that with other games when i have bothered to read them, they make you agree to things that are just downright crazy sometimes. And the one standard that you will see stated in every one is
"We reserve the right to deactivate your account or suspend use of services for any reason."
Chances are, because you accepted this things, your not going to get anywhere. I feel for you, truely, but unless you can afford a lengthly legal battle, your stuck.
I'm sorry but the only one saying anything about the second coming is you. Fans of a game accept its flaws and strengths.