ARENANET: Offical answer when best guess servers will be up?

CultOfXtc

I know you guys are working your bums off trying to sort it but throw us a bone and give 'us' a good guess, 30 mins, 2 hours just so I can sort some other crap out before playing again.  Currently I am watching Steptoe and Sons re-runs while drinking vodka (3pm ish here in the UK). (sanford and son when re-made in the US)

I am only asking here as there is no where else really. 

Volenibblets

Pssst...this isn't the GW2 forums, they can't hear you.

Gorilla

Tweeting them is the best bet. Yeah I know, I know screw twitter.

Precusor

Their entire network is down so its gonna take a while.

Mephster

When it's ready! Oh wait a minute...

azmundai

soon

Opapanax

Originally posted by Volenibblets
Pssst...this isn't the GW2 forums, they can't hear you.

 LoL.. Man I just don't know sometimes.

xposeidon

Meanwhile at Anet's headquarters the server manager is working hard at fixing the current issues, here's a picture.

dougmysticey

Why would you or anyone think to come here and post a question to Anet or any company during an issue? I am sure the Anet devs and team are thinking "Oh my god, our ENTIRE network is down, we better hop on over to MMORPG.com and answer questions". Yup, bet that was top of mind this AM.

MikeJezZ

Originally posted by Gorilla
Tweeting them is the best bet. Yeah I know, I know screw twitter.

Tried 2 hours ago. No response.

 

At least an ETA could be nice.

Vasel

How am i suposed to time my naps and Caffien IV's damn you NCSOFT?

 

azmundai

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Originally posted by xposeidon
Meanwhile at Anet's headquarters the server manager is working hard at fixing the current issues, here's a picture.

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joerockshaha

Well while the game is down ill be going out and about and explore the world outside of my room

xposeidon

Originally posted by azmundai

 

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Originally posted by xposeidon
Meanwhile at Anet's headquarters the server manager is working hard at fixing the current issues, here's a picture.

 

 

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loooooool xD

CultOfXtc

I know I am replying to my own thread here but as there is no reply from Anet or on their Twitter account, they obviously don't have a f'ing clue.

 

/sadface

expresso

What  a shame got on this morning arounf 9am for an hour after a few login issues, had to go out to do some stuff so I had the rest of the weekend free and GW servers are down when I come back. =(

azmundai

this is obviously just a marketing scheme to get people to sign up for twitter.

Ikeda

Judging by what I've been seeing:

Connection issues.  Engineer A, well if we patch this here, this'll fix our issues.  Take everything down for about 30 minutes and it'll be fixed.  Manager says do it.  30 minutes into the patch Engineer A says, opps.  But whatever they did is not immediately undo-able. 

It makes sense with what we saw.  Not everyone was kicked at 7am at the same time but by 730 pretty much everyone was off.

 

Twitter is useless right now.  These guys are locked up so tight they could give the NSA a run for their money.  Even if an ETR is wrong, it'd atleast tell us they have a guess to the cause.

Mothanos

How can they say an ETA ?

If their working on a issue, they dont know how long it can take ? 1 hour ? 8 hours ?
if they say ok guys we know the issue and maybe we can fix it within 1 hour, you come crying within 1 hour again ?

When they tested the servers themselves and dont see any issues then we get a messesege.
Now go do something else in the meantime :P
It can take a very very long time before things like this are fixed.

monster8me

Originally posted by bluefunk

I know you guys are working your bums off trying to sort it but throw us a bone and give 'us' a good guess, 30 mins, 2 hours just so I can sort some other crap out before playing again.  Currently I am watching Steptoe and Sons re-runs while drinking vodka (3pm ish here in the UK). (sanford and son when re-made in the US)

I am only asking here as there is no where else really. 

kinda off topic but i love sanford and son brings back memories of me and my father watching it together =]

fenistil

I think Arena.net have to call THIS guy for help ;p

 

Unknown

At present our server team are working on the underlying problems that are causing login issues, we thank you for your continued patience as we work to resolve this. ~AT

 

From facebook.

 

Protip: you can't really give an ETA on stuff like this.

a) find the problem

-how many problems?

-how big are they?

b)Fix the problem

-will a quick fix work for now?

-Will our current attempt to fix it work?

-will we, by fixing it, simply expose a further problem?

 

Too much uncertainty folks.

bcbully

I went to sleep at about 4:30 est. When did severs go down?

azmundai

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Originally posted by ol1ver
At present our server team are working on the underlying problems that are causing login issues, we thank you for your continued patience as we work to resolve this. ~AT From facebook. Protip: you can't really give an ETA on stuff like this.a) find the problem-how many problems?-how big are they?b)Fix the problem-will a quick fix work for now?-Will our current attempt to fix it work?-will we, by fixing it, simply expose a further problem? Too much uncertainty folks.

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because stating : the current fix we are working on should take about an hour. we will update you if this changes ... is hard.

Unknown

Originally posted by azmundai

 

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Originally posted by ol1ver
At present our server team are working on the underlying problems that are causing login issues, we thank you for your continued patience as we work to resolve this. ~AT

 

 

From facebook.

 

Protip: you can't really give an ETA on stuff like this.

a) find the problem

-how many problems?

-how big are they?

b)Fix the problem

-will a quick fix work for now?

-Will our current attempt to fix it work?

-will we, by fixing it, simply expose a further problem?

 

Too much uncertainty folks.

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because stating : the current fix we are working on should take about an hour. we will update you if this changes ... is hard.

Coding a fix ain't like building a wall, you can't always count the bricks and see how much work is left to do.  And if they do give time estimates which they fail to meet it just makes them look even worse and further disappoints people.

azmundai

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Originally posted by ol1ver
Originally posted by azmundai   Originally posted by ol1ver At present our server team are working on the underlying problems that are causing login issues, we thank you for your continued patience as we work to resolve this. ~AT     From facebook.   Protip: you can't really give an ETA on stuff like this. a) find the problem -how many problems? -how big are they? b)Fix the problem -will a quick fix work for now? -Will our current attempt to fix it work? -will we, by fixing it, simply expose a further problem?   Too much uncertainty folks.

  because stating : the current fix we are working on should take about an hour. we will update you if this changes ... is hard.

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Coding a fix ain't like building a wall, you can't always count the bricks and see how much work is left to do.  And if they do give time estimates which they fail to meet it just makes them look even worse and further disappoints people.

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give me a break ..

ive been writing esitmates for artistic contracts for years. there is absolutely no way to know how long it is going to take to translate a client's vision into a product, but you do it anyway. it's called professionalism.