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Problem with Pre-Purchases

Fay300Fay300 Member Posts: 2
in Guild Wars 2

I pre-purchased the game via their website (https://www.guildwars2.com/en/) on August 26th, and it has been 3 days with no e-mail confirmation giving me my Serial Code so I can create an account.

 

I have wrote to their customer support on August 27th, and still no response for 2 days. Not giving a customer their game after accepting the payment for 3 days is just unacceptable, and their Customer Support seems to be very lacking as well.

 

Right now I can't create my account, and I can't reach their office, this just seems very irresponsible of them.

 

Anyone else had this issue? Not creating an account right after purchase, and not recieving any serial code via email afterwards?

 

GG Arenanet, Stick to developing games if you can't handle basic operations.

Comments

  • vee41vee41 Member Posts: 191
    Their customer service is swamped at the moment, just hang tight :)

    My Guild Wars 2 blog. Read it. The bestestest and most TRUTHEST BLOG EVER!!

  • wowfan1996wowfan1996 Member UncommonPosts: 719
    Originally posted by Fay300

    I pre-purchased the game via their website (https://www.guildwars2.com/en/) on August 26th

    My sympathies but you picked a bad time I think. I pre-purchased a bit earlier, just hours before the last stress test and I got my code immediately, created account and logged in w/o any problems.

     

    MMORPG genre is dead. Long live MMOCS (Massively Multiplayer Online Cash Shop).

  • MikeJezZMikeJezZ Member UncommonPosts: 1,268
    Try to check if the payment has gone through. Maybe you havent paid for it, or didnt confirmed it right or something.
  • tom_goretom_gore Member UncommonPosts: 2,001
    You're sure you entered the correct email?
  • kanezfankanezfan Member UncommonPosts: 482

    Originally posted by MikeJezZ
    Try to check if the payment has gone through. Maybe you havent paid for it, or didnt confirmed it right or something.

    Also I'm sure you did this but check your spam folder.

  • radtweakradtweak Member Posts: 83

    When pre-purchased via their site the key is displayed on the webpage straight after checkout completion and a button to say register account, once I clicked that and gave it an email address I got the Thank you email with my username only no key.

     

    Check with whatever payment method you used that the payment did complete and has been taken as it sounds more like the payment didn't go through.  

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