I just saw a thread on reddit talking about buying gems but not receiving them, The person tried to buy 3 more times. About an hour later the person received all 3 orders. They called he billing number and were refered to the ToS. The ToS said that gems will not be refunded for any reason what so ever.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
I just saw a thread on reddit talking about buying gems but not receiving them, The person tried to buy 3 more times. About an hour later the person received all 3 orders. They called he billing number and were refered to the ToS. The ToS said that gems will not be refunded for any reason what so ever.
I don't get it. I think I'm misreading it, but he ordered 3 times...and got 3 times...and they want a refund?
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
Well said.
As you know I was not a fan of the business model, being made by a Korean company, or some game designs, but WvW and Spvp being so damn good made me forget all of that.
The piss poor customer service has reminded me why I avoided korean games.
I just saw a thread on reddit talking about buying gems but not receiving them, The person tried to buy 3 more times. About an hour later the person received all 3 orders. They called he billing number and were refered to the ToS. The ToS said that gems will not be refunded for any reason what so ever.
I don't get it. I think I'm misreading it, but he ordered 3 times...and got 3 times...and they want a refund?
There was a delay in the billing and delivery of the purchase, so he tried again, and again, not knowing it was working and just delayed for some reason.
I hate to say it, but Arena Net has utterly failed with this launch. Still love the game, but it is clear the game should not have launched until both the services were ready as well as the game content balanced.
Right now we have horrible horrible service and attitudes by Anet. Some of their reactions on Reddit towards legitimate issues or people who have been hacked borderlines on d-baggery. I mean no business should talk to its customer base the way some of their reps have.
I have been reading the Reddit posts and I have not seen ANet be disrespectful or rude once to it's customers.
One person lost $20 of gems that they purchased with real money because the broken system gliched out and didnt register any purchases until later... charged him for buying 3 of the same outfit instead of just one. Anet's response to this was nothing short of "too bad sucker".
I am not aware of this, however I see you posted a link and will check it out.
At the moment... Thousands of people cannot even long in because the launcher is telling them to verify their email by clicking on the email link. Two problems with this: 1) fake versions of this email exist with the purpose of stealing account information, 2) the official version isnt actually being sent out. This means you cannot log into the game at all, and most the emails you will find, if you actually get any, are probably fake.
Verify email can be passed and you can log in.... The security verification however is another story, and I have not seen, or heard of any problems with this other than occassional spam filter blocking.
When a large chunk of the game's population cant even log into the damn game, you cannot count that as a successful launch.
Wow was down for days for many people at launch.
Half of their webservices are down as well...if you want to recover your password, good luck. Thats down as well. Forums? Nope. Account information? Sometimes works, sometimes doesnt. Official account based services are not solidified to work properly.
Password recovery is down due to account security issues, ANet has posted why several times as people are using information from other games, and other methods to use this to game access to accounts.
As for the forums Anet already stated that they were keeping the forums down as it was not an overly important thing (Ie. not a priority) and did not want to stress the systems any more. They want the servers to be able to run smoothly and without the hitches they are having under the current server load. To shorten this, they are trying to make the game work perfectly before attempting to add things that are not truely necessary and stress the game more. Halting first party digital sales is a great example.
Aside from key features of the game not working half the time (Trade Post), the content seems to be out of "whack" as well. Some personal story line quests seem extremely easy, where as others are rediculously difficult...and by that I mean 1 shot kills by an enemy you can normally beat in a regular pve environment. When you go to a zone below your level, your lvl is downscaled to match the regions...only sometimes it is too much and sometimes it is too little. Meaning, some enemies will die with one hit... where others in the same category hit as hard as a champion and feel like they have just as much HP.
Scaling really depends on many things. Sometimes just rethinking your skills and approach works great and can completely change the encounter. Being 1 shot sound like you need to approach the situation differently.... and to be honest by level 30 I have not seen these issue or even heard of this. I will take your word on it and give you benefit of the doubt. I do however feel that perhaps a strategy change/gear upgrade may be in order.
Another example, In one storyline instance, one basic enemy kills off my entire NPC party in a matter of seconds then one or two hits later I am down as well. Their HP pool is extreme as well. So while I am down scaled over 10 levels to meet the lvl of the instance, the enemies hit harder than something around the level I am normally at. It feels like the whole system in that respect is broken.
Guild Wars 2 is still a great game, there is lots of fun to be had...but this cannot be considered a successful launch anymore. Please get your **** together Anet.
I am not trying to disprove your post, just simply spread some light on the situation. Educate so to speak. I am not a fanboy, but so many people are spreading misinformation of late that I really felt the need to clarify.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
Well said.
As you know I was not a fan of the business model, being made by a Korean company, or some game designs, but WvW and Spvp being so damn good made me forget all of that.
The piss poor customer service has reminded me why I avoided korean games.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
That was where I've questioned them the most over the last year or two. I was very skeptical about how C.S. would turn out (Nc never had a good track record here from what I can tell). It's not something that really stops me from playing a game, I've rarely ever needed it, but it's definitely something that will gain some form of backlash when handled poorly.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
Well said.
As you know I was not a fan of the business model, being made by a Korean company, or some game designs, but WvW and Spvp being so damn good made me forget all of that.
The piss poor customer service has reminded me why I avoided korean games.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
Well said.
As you know I was not a fan of the business model, being made by a Korean company, or some game designs, but WvW and Spvp being so damn good made me forget all of that.
The piss poor customer service has reminded me why I avoided korean games.
It was actually made in Seattle, but w/e.
Yeah supported by Korea, but yeah w/e.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
That was where I've questioned them the most over the last year or two. I was very skeptical about how C.S. would turn out (Nc never had a good track record here from what I can tell). It's not something that really stops me from playing a game, I've rarely ever needed it, but it's definitely something that will gain some form of backlash when handled poorly.
I agree. They really need to work on this, as it's a bit of an achilles heel for Anet atm.
I've only had to deal w/ their CS once before, and from what I can tell is that (usually) once you get a response, it's not that bad. However it takes way too long for them to respond back in many cases, and their current system makes it way too difficult to resolve unexpected issues quickly. You're basically forced into a pile of resumes, and then picked out of a hat. Not a good way to handle answering CS complaints, tbh.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
Well said.
As you know I was not a fan of the business model, being made by a Korean company, or some game designs, but WvW and Spvp being so damn good made me forget all of that.
The piss poor customer service has reminded me why I avoided korean games.
It was actually made in Seattle, but w/e.
Yeah supported by Korea, but yeah w/e.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
Which is a division of the Korean company NCSoft. To what extent and in which aspects Arenanet has autonomy, we can't really know unless relevant people within the company speak up.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
Well said.
As you know I was not a fan of the business model, being made by a Korean company, or some game designs, but WvW and Spvp being so damn good made me forget all of that.
The piss poor customer service has reminded me why I avoided korean games.
It was actually made in Seattle, but w/e.
Yeah supported by Korea, but yeah w/e.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
Yeah exactly. NCsoft west is a owned and supported by NCsoft (Korea).
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
Which is a division of the Korean company NCSoft. To what extent and in which aspects Arenanet has autonomy, we can't really know unless relevant people within the company speak up.
Thanks for keeping things off topic. Anyway, you can choose to believe whatever you want, but it's pretty widely known that the game was made in America; primarily off of the funds secured from GW1. How that translates into being 'a Korean game' is up to you, but I don't think many would agree.
It's like claiming TSW is an American game, because it was backed by EA, even though the entire thing was made by Funcom, which is a Norwegian developer.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
That was where I've questioned them the most over the last year or two. I was very skeptical about how C.S. would turn out (Nc never had a good track record here from what I can tell). It's not something that really stops me from playing a game, I've rarely ever needed it, but it's definitely something that will gain some form of backlash when handled poorly.
I agree. They really need to work on this, as it's a bit of an achilles heel for Anet atm.
I've only had to deal w/ their CS once before, and from what I can tell is that (usually) once you get a response, it's not that bad. However it takes way too long for them to respond back in many cases, and their current system makes it way too difficult to resolve unexpected issues quickly. You're basically forced into a pile of resumes, and then picked out of a hat. Not a good way to handle answering CS complaints, tbh.
Not anets fault here. Your support goes through NCsoft.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
Which is a division of the Korean company NCSoft. To what extent and in which aspects Arenanet has autonomy, we can't really know unless relevant people within the company speak up.
Thanks for keeping things off topic. Anyway, you can choose to believe whatever you want, but it's pretty widely known that the game was made in America; primarily off of the funds secured from GW1. How that translates into being 'a Korean game' is up to you, but I don't think many would agree.
It's like claiming TSW is an American game, because it was backed by EA, even though the entire thing was made by Funcom, which is a Norwegian developer.
Backed as in Co-published (distribution) with EA partners (the ditribution sub. of EA), then yeah your right.
The login issues are probably due to servers being full. Authentication, since they implemented, has been working fine. The fake e-mails and the authentication e-mail are different e-mails. The fake e-mail is PW reset, the other authentication e-mail isn't. You can also tell by were you are actually directed to. The hacking problem isn't ANET's fault, but I understand the worry. I haven't experienced any of the other issues such as not being able to login, losing guild chat, or tells.
The trade system needs to be fixed I agree, and so does expanding WvW capacity. These are the issues I've learned to expect during an MMO launch. The above are issues that I believe ANET is addressing in a timely manner.
As to the unprofessional comment I have yet to witness this. ANET has always been good on the professional and communicaton end. Using 3rd party assets isn't a bad thing IMO.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
Which is a division of the Korean company NCSoft. To what extent and in which aspects Arenanet has autonomy, we can't really know unless relevant people within the company speak up.
Thanks for keeping things off topic. Anyway, you can choose to believe whatever you want, but it's pretty widely known that the game was made in America; primarily off of the funds secured from GW1. How that translates into being 'a Korean game' is up to you, but I don't think many would agree.
It's like claiming TSW is an American game, because it was backed by EA, even though the entire thing was made by Funcom, which is a Norwegian developer.
Backed as in Co-published (distribution) with EA partners (the ditribution sub. of EA), then yeah your right.
Backed as in financially. Go google it.
The simple truth is that for projects as large as these, you almost always get injections of cash from multiple sources. To say that a project is of a certain country, because it gets some money from that country, is very misleading, and kind of meaningless.
Anet made the game. Their studio is in Seattle. Did they get finances from other sources? Most probably yes, but we don't know those figures, and frankly that doesn't even matter. If a product is made by Americans, especially living in American, it's an American game. But again, this is waay off topic.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
Which is a division of the Korean company NCSoft. To what extent and in which aspects Arenanet has autonomy, we can't really know unless relevant people within the company speak up.
Thanks for keeping things off topic. Anyway, you can choose to believe whatever you want, but it's pretty widely known that the game was made in America; primarily off of the funds secured from GW1. How that translates into being 'a Korean game' is up to you, but I don't think many would agree.
It's like claiming TSW is an American game, because it was backed by EA, even though the entire thing was made by Funcom, which is a Norwegian developer.
Backed as in Co-published (distribution) with EA partners (the ditribution sub. of EA), then yeah your right.
Backed as in financially. Go google it.
The simple truth is that for projects as large as these, you almost always get injections of cash from multiple sources. To say that a project is of a certain country, because it gets some money from that country, is very misleading, and kind of meaningless.
Anet made the game. Their studio is in Seattle. Did they get finances from other sources? Most probably yes, but we don't know those figures, and frankly that doesn't even matter. If a product is made by Americans, especially living in American, it's an American game. But again, this is waay off topic.
It is very much on-topic in my opinion since we are discussing possible causes to why the launch issues are like they are.
An important difference between the EA-Funcom relationship compared to Arenanet-NCSoft relationship is that while the EA-Funcom one is a partnership, NCSoft owns Arenanet. This would probably mean that NCSoft can, if they wanted to, demand more from Arenanet than EA can from Funcom.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
Which is a division of the Korean company NCSoft. To what extent and in which aspects Arenanet has autonomy, we can't really know unless relevant people within the company speak up.
Thanks for keeping things off topic. Anyway, you can choose to believe whatever you want, but it's pretty widely known that the game was made in America; primarily off of the funds secured from GW1. How that translates into being 'a Korean game' is up to you, but I don't think many would agree.
It's like claiming TSW is an American game, because it was backed by EA, even though the entire thing was made by Funcom, which is a Norwegian developer.
Backed as in Co-published (distribution) with EA partners (the ditribution sub. of EA), then yeah your right.
Backed as in financially. Go google it.
The simple truth is that for projects as large as these, you almost always get injections of cash from multiple sources. To say that a project is of a certain country, because it gets some money from that country, is very misleading, and kind of meaningless.
Anet made the game. Their studio is in Seattle. Did they get finances from other sources? Most probably yes, but we don't know those figures, and frankly that doesn't even matter. If a product is made by Americans, especially living in American, it's an American game. But again, this is waay off topic.
No not going on a dry run for that info.
Iphones are made in china. So are Iphones a product of china? No they are an American product. Same thing with GW2 ip and game being fully owned by NCsoft.
ot - GW2 is a great game with terrible customer service provided by the Korean company that owns it. CS is not Anets fault.
Sony as a publisher owns Naughty Dog. Does that make Uncharted and Last of Us a japanese game? A french company owns Activision Blizzard...does that make WoW or Call of Duty a french game? I think its key to understand the difference between publishers and studios. In this case Arena Net is a north american company and GW2 is a north american game, it is published by NC Soft.
Back on topic.
We can agree to disagree on what defines "failure" since it seems to be highly subjective given the reactions in this thread. However the problems still exist, and it is highly debatable if one considers this a smooth launch. The developers themselves dont even think it has been smooth.
This doesnt change the fact I think the game is a great accomplishment, and quite fun at that...however they didnt plan well enough for this launch and as a result the game and its customers are facing issues. The key is not to have these issues upon launch, to work out all the problems in beta and have key features working on day 1. If it cant do that, it probably shouldnt be out of beta.
Sony as a publisher owns Naughty Dog. Does that make Uncharted and Last of Us a japanese game? A french company owns Activision Blizzard...does that make WoW or Call of Duty a french game? I think its key to understand the difference between publishers and studios. In this case Arena Net is a north american company and GW2 is a Korean game, it is OWNED by NC Soft.
Comments
Deep in your soul, you wish you could be happy with an MMO again, but your cynicism holds you back...
or something like that.
I just saw a thread on reddit talking about buying gems but not receiving them, The person tried to buy 3 more times. About an hour later the person received all 3 orders. They called he billing number and were refered to the ToS. The ToS said that gems will not be refunded for any reason what so ever.
I wouldn't call this a failed launch by any means. The game is mostly playable by a very wide variety.
It has some major issues that need to be dealt with (trading post), but overall the game is fairly solid.
The problem comes in the customer support. How this is being handled is nothing short of a trainwreck. They are taking steps to improve it, and they are being very helpful, but come on Anet. As others have said, get your **** together. They've managed to rally a great community behind them and build a very solid game. To throw that all away by dumping on their customers seems incredibly foolish. Having decent CS should be one of the easiest parts of the game. They don't need to be flawless with hacked accounts, or bans.
All they need to do is be understanding, and responsive to the cases that do happen, while they work on preventing it from happening in the future. It's not rocket science, and it's not a new concept to 2012. I'd hate to see Anet throw away an otherwise dynamite experience for something so stupid.
I don't get it. I think I'm misreading it, but he ordered 3 times...and got 3 times...and they want a refund?
Well said.
As you know I was not a fan of the business model, being made by a Korean company, or some game designs, but WvW and Spvp being so damn good made me forget all of that.
The piss poor customer service has reminded me why I avoided korean games.
There was a delay in the billing and delivery of the purchase, so he tried again, and again, not knowing it was working and just delayed for some reason.
I have been reading the Reddit posts and I have not seen ANet be disrespectful or rude once to it's customers.
I am not aware of this, however I see you posted a link and will check it out.
Verify email can be passed and you can log in.... The security verification however is another story, and I have not seen, or heard of any problems with this other than occassional spam filter blocking.
Wow was down for days for many people at launch.
Password recovery is down due to account security issues, ANet has posted why several times as people are using information from other games, and other methods to use this to game access to accounts.
As for the forums Anet already stated that they were keeping the forums down as it was not an overly important thing (Ie. not a priority) and did not want to stress the systems any more. They want the servers to be able to run smoothly and without the hitches they are having under the current server load. To shorten this, they are trying to make the game work perfectly before attempting to add things that are not truely necessary and stress the game more. Halting first party digital sales is a great example.
Scaling really depends on many things. Sometimes just rethinking your skills and approach works great and can completely change the encounter. Being 1 shot sound like you need to approach the situation differently.... and to be honest by level 30 I have not seen these issue or even heard of this. I will take your word on it and give you benefit of the doubt. I do however feel that perhaps a strategy change/gear upgrade may be in order.
I am not trying to disprove your post, just simply spread some light on the situation. Educate so to speak. I am not a fanboy, but so many people are spreading misinformation of late that I really felt the need to clarify.
My 2 Gems
Averros
It was actually made in Seattle, but w/e.
That was where I've questioned them the most over the last year or two. I was very skeptical about how C.S. would turn out (Nc never had a good track record here from what I can tell). It's not something that really stops me from playing a game, I've rarely ever needed it, but it's definitely something that will gain some form of backlash when handled poorly.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Yeah supported by Korea, but yeah w/e.
If by Korea, you mean NCSoft West (btw Korea is in the east), then sure.
I agree. They really need to work on this, as it's a bit of an achilles heel for Anet atm.
I've only had to deal w/ their CS once before, and from what I can tell is that (usually) once you get a response, it's not that bad. However it takes way too long for them to respond back in many cases, and their current system makes it way too difficult to resolve unexpected issues quickly. You're basically forced into a pile of resumes, and then picked out of a hat. Not a good way to handle answering CS complaints, tbh.
Which is a division of the Korean company NCSoft. To what extent and in which aspects Arenanet has autonomy, we can't really know unless relevant people within the company speak up.
Yeah exactly. NCsoft west is a owned and supported by NCsoft (Korea).
Thanks for keeping things off topic. Anyway, you can choose to believe whatever you want, but it's pretty widely known that the game was made in America; primarily off of the funds secured from GW1. How that translates into being 'a Korean game' is up to you, but I don't think many would agree.
It's like claiming TSW is an American game, because it was backed by EA, even though the entire thing was made by Funcom, which is a Norwegian developer.
Not anets fault here. Your support goes through NCsoft.
Backed as in Co-published (distribution) with EA partners (the ditribution sub. of EA), then yeah your right.
The login issues are probably due to servers being full. Authentication, since they implemented, has been working fine. The fake e-mails and the authentication e-mail are different e-mails. The fake e-mail is PW reset, the other authentication e-mail isn't. You can also tell by were you are actually directed to. The hacking problem isn't ANET's fault, but I understand the worry. I haven't experienced any of the other issues such as not being able to login, losing guild chat, or tells.
The trade system needs to be fixed I agree, and so does expanding WvW capacity. These are the issues I've learned to expect during an MMO launch. The above are issues that I believe ANET is addressing in a timely manner.
As to the unprofessional comment I have yet to witness this. ANET has always been good on the professional and communicaton end. Using 3rd party assets isn't a bad thing IMO.
Games:
Currently playing:Nothing
Will play: Darkfall: Unholy Wars
Past games:
Guild Wars 2 - Xpiher Duminous
Xpiher's GW2
GW 1 - Xpiher Duminous
Darkfall - Xpiher Duminous (NA) retired
AoC - Xpiher (Tyranny) retired
Warhammer - Xpiher
Backed as in financially. Go google it.
The simple truth is that for projects as large as these, you almost always get injections of cash from multiple sources. To say that a project is of a certain country, because it gets some money from that country, is very misleading, and kind of meaningless.
Anet made the game. Their studio is in Seattle. Did they get finances from other sources? Most probably yes, but we don't know those figures, and frankly that doesn't even matter. If a product is made by Americans, especially living in American, it's an American game. But again, this is waay off topic.
It is very much on-topic in my opinion since we are discussing possible causes to why the launch issues are like they are.
An important difference between the EA-Funcom relationship compared to Arenanet-NCSoft relationship is that while the EA-Funcom one is a partnership, NCSoft owns Arenanet. This would probably mean that NCSoft can, if they wanted to, demand more from Arenanet than EA can from Funcom.
No not going on a dry run for that info.
Iphones are made in china. So are Iphones a product of china? No they are an American product. Same thing with GW2 ip and game being fully owned by NCsoft.
ot - GW2 is a great game with terrible customer service provided by the Korean company that owns it. CS is not Anets fault.
Don't really care at this point.
Just want it fixed.
Sony as a publisher owns Naughty Dog. Does that make Uncharted and Last of Us a japanese game? A french company owns Activision Blizzard...does that make WoW or Call of Duty a french game? I think its key to understand the difference between publishers and studios. In this case Arena Net is a north american company and GW2 is a north american game, it is published by NC Soft.
Back on topic.
We can agree to disagree on what defines "failure" since it seems to be highly subjective given the reactions in this thread. However the problems still exist, and it is highly debatable if one considers this a smooth launch. The developers themselves dont even think it has been smooth.
This doesnt change the fact I think the game is a great accomplishment, and quite fun at that...however they didnt plan well enough for this launch and as a result the game and its customers are facing issues. The key is not to have these issues upon launch, to work out all the problems in beta and have key features working on day 1. If it cant do that, it probably shouldnt be out of beta.
Yeah me too.
Fixed that for you.