Status Update 9/2/2012 [ArenaNet]

bookworm438

http://wiki.guildwars2.com/wiki/Game_status_updates

 

Highlights

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Account Security & Hacked Accounts

Hackers have lists of email addresses and passwords stolen from other games and web sites, and collected through spyware, and are systematically testing Guild Wars 2 looking for matching accounts.

To protect yourself, use a strong, unique password for Guild Wars 2 that you've never used anywhere else!

We're prioritizing hacked accounts and other blocking login issues over other types of customer support requests. If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions.

As of this writing we have completed all prioritized support tickets for hacked accounts and other blocking login issues submitted prior to Friday, August 31. If you have an older ticket that has not been completed, that means it's not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, "Hacked Account - Ticket submitted August xx - Ticket number xxxxxx-xxxxxx" (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket.

Over the past three days we've received approximately 8,500 new support tickets related to hacked accounts and other blocking login issues, and we've resolved issues to get approximately 9,500 players back into the game (most from tickets submitted prior to Friday, August 31). We're aggressively ramping up our customer support team, with 28 new support representatives starting today and more coming online in the next few days, to provide the fast response times our customers expect.

 

Parties & Guilds

We've made significant improvements today to capacity constraints that have caused issues with parties and guilds. However, players will still notice some intermittent issues with party members not appearing on the map, parties not staying together as they travel between maps or into dungeons, and guild manipulation not working.

 

Trading Post

We're still working on expanding the Trading Post's capacity to handle the huge volume of requested trades. We had the Trading Post down for maintenance earlier today but currently it's online and available to all players. We're still working on some issues, in particular buy and sell commands sometimes appearing to hang although they actually succeeded. We know the Trading Post is a big part of the game and we're working around-the-clock to restore full functionality to all players.

 

Storyline Steps

Players have reported blocking issues with certain storyline steps. We're preparing fixes for "Stealing Secrets", "A Grisly Shipment", and "The Battle for Fort Trinity", hopefully for tonight's update, and are investigating issues with other storyline steps.

 

 

 

Syno23

And they said that ArenaNet wasn't trying. Here's proof that they are.

Oziius

Originally posted by Syno23
And they said that ArenaNet wasn't trying. Here's proof that they are.

Huh? Who said that?

Yakkin

Anything on the password reset?

bookworm438

Originally posted by Enigmatus
Anything on the password reset?

Yes. Follow the link.

 

Reset Password

We're leaving "reset password" disabled for now. Please contact customer support if you forgot your password.

We believe hackers also have lists of compromised credentials for email accounts, and we don't want to allow them to login to a compromised email account and then use "reset password" to steal the associated Guild Wars 2 game account.

 

 

However, account compromises take precedence over forgetting your password, so it'll most likely take a while if your forget your password.

Yakkin

Originally posted by bookworm438

Originally posted by Enigmatus
Anything on the password reset?

Yes. Follow the link.

 

Reset Password

We're leaving "reset password" disabled for now. Please contact customer support if you forgot your password.

We believe hackers also have lists of compromised credentials for email accounts, and we don't want to allow them to login to a compromised email account and then use "reset password" to steal the associated Guild Wars 2 game account.

 

 

However, account compromises take precedence over forgetting your password, so it'll most likely take a while if your forget your password.

Well nuts. Well, I got work that needs finishing anyways, so might as well do that while I wait for my partial addiction to return.