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So I got my account back....
bcbully
Member EpicPosts: 11,843
in Guild Wars 2
3 1/2 days later, BUT they didn't put me back on my server....
I'm taking bets, three, four days to get me back on my server which is full now?
I'll say it again, great game with the worst customer service I've ever delt with. They need to get a hold of this fast. First step get a customer service phone line to call ffs.
Comments
It would be a shame. All the good feelings I get while playing are competing with the lack of support for the customer.
Oderint, dum metuant.
Have you ever dealt with A.Net customer service? I have - they are pretty efficient but they are swamped currently with tickets and also trying to get all the bugs out.
Yes, you have V ERY UNREALISTIC expectations.
i agree 3.5 days to get your account back (or get service) is poor
ANET has been ramping up support and hopefully it will get better
from sunday game update
http://wiki.guildwars2.com/wiki/Game_status_updates/Archive_1
Sunday, September 2, 2012
Account Security & Hacked Accounts
Hackers have lists of email addresses and passwords stolen from other games and web sites, and collected through spyware, and are systematically testing Guild Wars 2 looking for matching accounts.
To protect yourself, use a strong, unique password for Guild Wars 2 that you've never used anywhere else!
We're prioritizing hacked accounts and other blocking login issues over other types of customer support requests. If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions.
As of this writing we have completed all prioritized support tickets for hacked accounts and other blocking login issues submitted prior to Friday, August 31. If you have an older ticket that has not been completed, that means it's not correctly prioritized. Submit a new ticket using the above instructions, and in the title write, "Hacked Account - Ticket submitted August xx - Ticket number xxxxxx-xxxxxx" (fill in the date and ticket number of your existing ticket), and we will prioritize your existing ticket.
Over the past three days we've received approximately 8,500 new support tickets related to hacked accounts and other blocking login issues, and we've resolved issues to get approximately 9,500 players back into the game (most from tickets submitted prior to Friday, August 31). We're aggressively ramping up our customer support team, with 28 new support representatives starting today and more coming online in the next few days, to provide the fast response times our customers expect.
EQ2 fan sites
Yeah I hope so. It's been full since 2am est though...
I disagree. Normally 3,5 days would be poor , for any game , but in the launch month - all this is just telling what a tremendous workload they are going through now at ArenaNet.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
lmao NCsofts partner? Epic is picking up a phone waiting on hold, then getting your problem resolved.
No it hasn't. Not by a long shot.
Not even close dude. NO phone number to call. Something that would be fixed instantly in 99% of AAA mmos takes 3 1/2 days with this one.
AAA sub based mmorpgs are able to generate more revenue from the monthly subscrptions of there users, which enables them to contract there customer service departments out to large, corporate call centres.
Games running off the box sales alone, and trying to recoup initial costs at this point in time, do not have that luxury immediately available.
[mod edit]
3 1/2 days for a ticket response is an excellent response time for a game that just launched a week ago. You clowns need to learn some patience.
Patience and manners, calling someone a dude is not along my rules of communication.
WoW and all other massive MMO releases did far worse at release. A buddy of mine waited 2 weeks when his account got blocked in WoW, when it just released.
The orriginal GW had great customer support when the initial release waves settled down, i don´t see any reason why GW2 would do worse.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
My latest CS experiance:
FunCom, TSW. 3 tickets generated in game for bugs. All 3 answered and fixxed by LIVE in game support in less than 10 minutes. I guess by your "on par" standards, FunCOm is AMAZING.
TSW had like 150 people playing it, no wonder they got to you in 10 minutes.
They also, to this day, have about 200,000 subscribers to their name. GW2 had 400,000 concurrent users in one weekend. Can we see the disparity here?
However, GW2's support is lacking. Which is a shame.
This is a bit weird.
Someone attempetd to hack me, but I reported his IP.
ANet replied 8 hours earlier about resetting my password and thanks for reporting.
I do not have either when you have my money and I do not have service. 99% of mmorpg companies understand this. If you chose to give you money and wait for service longer than the competitor, that's your choice.
The orange is a matter of opinion. I was at RIFT, swtor, and TSW at launch, and played WoW for four years prior. I never needed CS in any of these games except WoW 3 years ago when my account was stolen. It took a phone call 15 minutes later it was back.
As far as you buddy reference, that was what 7 years ago? You see from my encounter with blizzard CS, they have learned. It would seem that a company as large as NCsoft. Would have the foresite to have a CS phone number for their flagship mmorpg that had 2 to 4 million initial sales.
You could pay a team of 100 CS reps for a couple years with just about two million dollars. Imo a very small price to pay for a happy customer.
Yes - but they are out of launch and you are paying 15.00 dollars a month for that service.
GW2 isn't even 1 week from the official release. Trion had the same issues at launch, I won't even mention with Blizzard with all the issues during the launch of D3. People need to look through a grain of salt to get perspective. Most of the progammers at A.Net are working on bug fixes and getting out the end game stuff.
I had issues with GW1 and talked to a GM in the same amount of time you did and the game had no monthly fees. I guess by your standards - Funcom should have read your mind and fixed the problems for you right when they happened.
No, Blizzard did not learn, customer reports normalised a few weeks after release when the game was much more stable. No in house customer support is strong enough to handle such a release.. It would be a waste of money... Having 100 customer support people, when after a month just 10 can handle thing quite okay.
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
Your complaininga bout cs when arenet isbackuped on hundreads thousnhds of hacked tickets?
The only reason why tsw has10 min from tickets because they have few players in it.
That sounds like a phishing letter. A.Net WOULD NEVER send you an email about resetting your password unless you asked for it.
I have a feeling your email service has been hacked and they found you.
haha oh wow, so it's ok for a game to have terrible CS because you aren't paying a sub?
Lol, the game costs 60$ and there is a CASH SHOP, this is just being greedy, cheap, and not caring about your customers.
If the future is B2P, with cash shops and a free pass for not caring, we are on some serious trouble.
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