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Guild Wars 2 Account Still Gone After a Week. What should I do?

WizGamerWizGamer Member UncommonPosts: 403
in Guild Wars 2

Hi, just wondering if any of you have had more success with the Guild Wars 2 Support. My account was hacked (like the others,   meaning no clicking on phishing e-mails, just having information stolen from other websites) and I have yet to get my account back. They replied after four days to say it was returned back to me, but when I tried to login it said I was banned for hacking/illegal practices, which obviously had to have been done when the account was hacked by goldsellers. It's been a week without the account and the support has been terrible. Has anyone had better luck via Reddit or the Wiki? This is really terrible you know. Even if my credentials were lost due to similar account info on a fansite, I feel like they shouldn't let someone change the e-mail without first confirming the change with my previous e-mail. This still hasn't be fixed. 

 

Any suggestions would be helpful. Should I just get a chargeback and notify the credit card company? I kind of feel scammed. Regardless of whether having the same account information on a related website (I think it was Blizzard btw), I feel like my purchase warrants at least better support than this. 

 

:( :( 

 

I just want to playyyyyyy. Aerowyn, you must have some advice.

Comments

  • Syno23Syno23 Member UncommonPosts: 1,360
    Yeah, I'm sorry about that. If your account was hacked. Getting it back is going to be a difficult task.
  • WizGamerWizGamer Member UncommonPosts: 403

    Hmm I just realized their forums are up. I really REALLY hate that they perma-banned that quickly. They should have waited a few weeks until the chaos was over and did 3day, week, then permabans. People are getting accidentally banned left and right according to the forums (if I'm to believe they are innocent). 

     

    Well at least I have TSW to hold me over until I can try GW2 for the first time. Geez. TSW may be a lot of things, but it is stable and had a stable launch, and when Funcom double-charged me, their Live Support fixed it in fifteen minutes. 

     

    I really just want to play GW2...

  • jpnolejpnole Member UncommonPosts: 1,698
    Originally posted by WizGamer

    Hmm I just realized their forums are up. I really REALLY hate that they perma-banned that quickly. They should have waited a few weeks until the chaos was over and did 3day, week, then permabans. People are getting accidentally banned left and right according to the forums (if I'm to believe they are innocent). 

     

    Well at least I have TSW to hold me over until I can try GW2 for the first time. Geez. TSW may be a lot of things, but it is stable and had a stable launch, and when Funcom double-charged me, their Live Support fixed it in fifteen minutes. 

     

    I really just want to play GW2...

    I dont! I think it's hillarious and am glad that an mmo company finally has the testicular fortitude to do what's necessary.

  • KenFisherKenFisher Member UncommonPosts: 5,035

    Try another ticket.  Keep it short, sweet, and polite.

     

    1. My account was hacked, and subsequently banned.

    2. Support responded and said the account was to be restored.

    3. The account was not restored, and I still don't have access.

     

    Please advise on what I should do to have this resolved.

     

    ---

     

    That's my suggestion.

    Ken Fisher - Semi retired old fart Network Administrator, now working in Network Security.  I don't Forum PVP.  If you feel I've attacked you, it was probably by accident.  When I don't understand, I ask.  Such is not intended as criticism.
  • DrachasorDrachasor Member Posts: 2,678
    Originally posted by XAPGames

    Try another ticket.  Keep it short, sweet, and polite.

     

    1. My account was hacked, and subsequently banned.

    2. Support responded and said the account was to be restored.

    3. The account was not restored, and I still don't have access.

     

    Please advise on what I should do to have this resolved.

     

    ---

     

    That's my suggestion.

    Agreed.

    It really sucks that this happened, but they have been swamped with issues.  Apparently they didn't expect the game to be so popular.  You'll just have to contact them again, OP.  Also, post in their support forums as you they undoubtedly have people monitoring it who can provide further assistance.

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