NCSoft support :-(

Laughing-man

So I've been trying to contact support for a week now.

They gave me a generic auto reply after 3 days of waiting...

"Thank you for contacting NCsoft Account Support. 

We are in the process of investigating this issue for you and you should receive an update as soon as we have more information to provide. We may need more time if you contacted us on a weekend or holiday, but someone will respond to this support ticket as soon as possible."

I've tried several phone numbers, none take you to real people.

The fact that this game has NO phone support for it and the support could take over a week to just get back to you about any issue...

Well this is a deal breaker.

ariboersma

and what was your issue? have you looked at their bug forums? ect there is a lot unsaid in your statement. I have 2 tickets open (1 3 weeks old, 2.5 weeks) but they are small things and tbh I dont care.. they have a lot of serious issues out there that ARE being handled with or without a response.

itgrowls

there's about another five threads on this topic.

Laughing-man

Originally posted by ariboersma
and what was your issue? have you looked at their bug forums? ect there is a lot unsaid in your statement. I have 2 tickets open (1 3 weeks old, 2.5 weeks) but they are small things and tbh I dont care.. they have a lot of serious issues out there that ARE being handled with or without a response.

My issue is that I want a refund, I requested one about a week ago give or take a day. 

Yes I requested a refund and had THAT as a reply to it...

"we're investigating your issue"  

Wat?

 

I'm so confused...

I'm unsatisfied with the game, many of the features on the box are not in game. 

Very upsetting that it is THIS hard to get a hold of anyone human at Arenanet/ NCsoft.

Laughing-man

Originally posted by itgrowls
there's about another five threads on this topic.

link please?

I used the search feature on this website, and looked through the first two pages of the GW2 forums on this site.  Did not see any.

ariboersma

Originally posted by Laughing-man

Originally posted by ariboersma
and what was your issue? have you looked at their bug forums? ect there is a lot unsaid in your statement. I have 2 tickets open (1 3 weeks old, 2.5 weeks) but they are small things and tbh I dont care.. they have a lot of serious issues out there that ARE being handled with or without a response.

My issue is that I want a refund, I requested one about a week ago give or take a day. 

Yes I requested a refund and had THAT as a reply to it...

"we're investigating your issue"  

Wat?

 

I'm so confused...

I'm unsatisfied with the game, many of the features on the box are not in game. 

Very upsetting that it is THIS hard to get a hold of anyone human at Arenanet/ NCsoft.

you will never get a refund, no game offers this. Why do you think this game should be different? and why am I feeding the troll.. 

Wolvards

Originally posted by ariboersma

Originally posted by Laughing-man

Originally posted by ariboersma
and what was your issue? have you looked at their bug forums? ect there is a lot unsaid in your statement. I have 2 tickets open (1 3 weeks old, 2.5 weeks) but they are small things and tbh I dont care.. they have a lot of serious issues out there that ARE being handled with or without a response.

My issue is that I want a refund, I requested one about a week ago give or take a day. 

Yes I requested a refund and had THAT as a reply to it...

"we're investigating your issue"  

Wat?

 

I'm so confused...

I'm unsatisfied with the game, many of the features on the box are not in game. 

Very upsetting that it is THIS hard to get a hold of anyone human at Arenanet/ NCsoft.

you will never get a refund, no game offers this. Why do you think this game should be different? and why am I feeding the troll.. 

"Excuse me waitress"

"Yes?"

"I know I ate most all of the dinner, but the sauce on the steak wasn't very good, I don't want to pay you for the dinner"

"Uhm.... No?"

eggy08

Originally posted by Laughing-man

Originally posted by ariboersma
and what was your issue? have you looked at their bug forums? ect there is a lot unsaid in your statement. I have 2 tickets open (1 3 weeks old, 2.5 weeks) but they are small things and tbh I dont care.. they have a lot of serious issues out there that ARE being handled with or without a response.

My issue is that I want a refund, I requested one about a week ago give or take a day. 

Yes I requested a refund and had THAT as a reply to it...

"we're investigating your issue"  

Wat?

 

I'm so confused...

I'm unsatisfied with the game, many of the features on the box are not in game. 

Very upsetting that it is THIS hard to get a hold of anyone human at Arenanet/ NCsoft.

Honestly, if they even bother to give you a response it will probably go like this.

AHAHAHAHAHAHAHA... oh you were being serious? No.

/thread

Grinnz

Their support has been non-existant since GW2.....before then I had never went more than 48hrs without a response....

Zeus.CM

At what basis do you request a refund?

"I played the game for two weeks, I'm done, can I get money back?"

Forget it.