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SWTOR (Worst Customer Service)
silvercgu11
Member Posts: 3
SWTOR,
New potential customers beware. SWTOR has done everything to get your money but the customer service is almost non-existent. Go to their website and read the customers forums for yourself. BEWARE and warned if you consider this a possible choice of games for yourself.
Thank you,
Comments
/bump
just feels people should know this, thank you.
Definitely something that BioWare has room for improvement. Indeed it takes longer to resolve tickets these days... which make players frustrated and venting on forums. No question about it. From what I saw on forum, majority are related to cartel coins (not only of course), so most likely that F2P increased amount of tickets to degree that impacts the waiting time for resolving tickets. That would be my guess. Just before 11/15/12 I got my ticket answered in 2 days (I bound item by accident and requested it to be restored - which they did), right now I've heard it takes few days more, I guess it depends.
Today there were about 90 posts, but not all of them are complaints about tickets etc.
If you want to check it out here's a link
http://www.swtor.com/community/forumdisplay.php?f=11
Sith Warrior - Story of Hate and Love http://www.youtube.com/watch?v=sxKrlwXt7Ao
Imperial Agent - Rise of Cipher Nine http://www.youtube.com/watch?v=OBBj3eJWBvU&feature=youtu.be
Imperial Agent - Hunt for the Eagle Part 1http://www.youtube.com/watch?v=UQqjYYU128E
Definitely true and not exaggerated at all. Took nearly a month to get a response on the fact that the ENTIRE crafting system in the game is now broken for everyone that didn't already have all the recipes prior to the Free-to-Pay-a-a**load patch.
To be honest, I don't think anyone works there now, they just all went on a permanent vacation the second the patch hit.
To find an intelligent person in a PUG is not that rare, but to find a PUG made up of "all" intelligent people is one of the rarest phenomenons in the known universe.
Star Wars the Old Republic has the worst customer service? Apparently you never played an SOE Game. If your ticket got answered in the same year you were lucky. Hell it took my Vanguard guild 4 months to get a CSR to move their corpses after the guild castle was placed on top of them after a patch. Never use a definitive statement like "Worst Customer Service" because someone will always prove you wrong.
"Possibly we humans can exist without actually having to fight. But many of us have chosen to fight. For what reason? To protect something? Protect what? Ourselves? The future? If we kill people to protect ourselves and this future, then what sort of future is it, and what will we have become? There is no future for those who have died. And what of those who did the killing? Is happiness to be found in a future that is grasped with blood stained hands? Is that the truth?"
I also had a terrible experience with their customer service, I had to reload my ipad and when I did the security key program had to be re installed and when it did it was no longer connected to my account, all they could tell me was that they would remove the security key from my account. It took them days to respond, mean while this entire time I can not log into the game because I couldnt get the key, the kicker is, I never was able to get the security key back on
I have totally different experience.
Vanguard support was one of the best I have encountered. GM always showed up instantly, talked to me for as long as Ineeded and helped me with anything including things like server transfer and name change, ...-- for free.
On the other hand, regarding SWTOR, I contacted them due to a bug that forbidded me to create characters (and I had zero at that time). To my first e-mail they replied with links to their FAQ, and my second e-mail has yet to be answered. I sent it about 2 months ago. Basically the game is unplayable, since I have none characters and I can't create them. So, pretty severe, yet it's still ignored.
REALITY CHECK
I had the best luck with SOE customer service. I always received a swift repsonse from the SWG customer service/support. SWTOR, Funcom and Anet have been the worst for me.
"Possibly we humans can exist without actually having to fight. But many of us have chosen to fight. For what reason? To protect something? Protect what? Ourselves? The future? If we kill people to protect ourselves and this future, then what sort of future is it, and what will we have become? There is no future for those who have died. And what of those who did the killing? Is happiness to be found in a future that is grasped with blood stained hands? Is that the truth?"
And of course, back when I played SWTOR, I submitted an ingame problem and was contacted by a person within the hour and continued to chat to figure it out. I'm guessing the customer service was far more sufficient during the first couple months of release though.
I'll call that statement into question.
When the game was in beta, I was a beta tester and submitted many posts on the official forums. They got many reads, but nothing outside of typos and blatant errors with registers & text got fixed. All the bugs I submitted went live. Juicy ones too, like ways to get to the fleet quickly upon just creating a character, or ways to generate fast & large amounts of credits through vendor bugs (large being relative to new players .. small compared to MUDflation .. an edge none-the-less when the game was new).
The game was released with so many crippling issues that tickets went through the roof. Tickets were just generically answered because there was not enough man/woman power to handle, literally, 1 million new tickets in the first month. Your petition is assigned a number, so yes, you can see how far the number grows over time.
Once live, I had a couple major issues, one dealing with lost items back in Jan / Feb 2012. Another dealing with lost credits due to a game glitch I could describe. I sent all the information in my tickets, my character with the issue, my server, the time of day, what I was doing, and a detailed description of what happened.
Days later I received an email, identical for each problem, saying that they were deeply sorry for my issue, but to advance the ticket they would need more information: My character name involved, what server I played on, when did this happen, what were you doing, and give a detailed decription of what happened.
I pictured someone making minimum wage, sitting in a chair, blowing bubbles, and just rolling their eyes at everyones problems, hoping they went away by themselves. I'd love to say EA learned a lesson from this, but their game right before this, Warhammer Online, says NO.
Want a nice understanding of life? Try Spirit Science: "The Human History"
http://www.youtube.com/watch?v=U8NNHmV3QPw&feature=plcp
Recognize the voice? Yep sounds like Penny Arcade's Extra Credits.
If you think SW:tor has bad CS then you should see Aventurine/DFUW. They don't even tell you till the day of launch that they will be delaying the game again. In fact not only delaying release but putting the game in Beta after missing their first 2 release dates during which they game was supposible ready for release.
Doesn't get any worse then that
Ouch, thats a one-up from SWTOR's promotion of ranked PVP in 1.2, right up to the night before release when it was announced that ranked Warzones wouldn't be included in the next maintenance patch.
It might be a tossup if you consider than a bunch of SWTOR people had resubscribed just to get in on the launch of ranked PVP. Man, forums were livid. Moderators earned their money on patch day / week. :-)
Want a nice understanding of life? Try Spirit Science: "The Human History"
http://www.youtube.com/watch?v=U8NNHmV3QPw&feature=plcp
Recognize the voice? Yep sounds like Penny Arcade's Extra Credits.
What about the 14 year delay for Duke Nukem Forever(1997-2011) and when it was released it was the 3rd worst FPS game to be released(first 2 being Daikatana from Eidos and KISS Psycho Circus The Nightmare Child from GOD Games for PC and Take-Two Interactive for DreamCast).
"Possibly we humans can exist without actually having to fight. But many of us have chosen to fight. For what reason? To protect something? Protect what? Ourselves? The future? If we kill people to protect ourselves and this future, then what sort of future is it, and what will we have become? There is no future for those who have died. And what of those who did the killing? Is happiness to be found in a future that is grasped with blood stained hands? Is that the truth?"
They have this when its shipped its done attitude
Was the same with warhammer
Look up a game called rogue warrior that is a worse fps than daikatana. There's a hilarious video where a guy completes the game in less than an hour just using a knife, because when it does its stabby animations the player is immune.
They dont expect any increase in subs (long-term), and F2P dont get any customer service.
So why hire more?
I ran into a few terrible CS experiences with TOR but also two good ones.
I can't think of ONE MMO where anytime I needed help it wasn't almost always terrible. Most did just send me back a generic "Here is the faq, help forums,etc" while the actually ticket was "waiting in line"
its not SWTORs customer service that suck, its the entire EA's customer service that is weird. Some of their girls answer very nice to you but will not help you enough, especially if you are buying retail through origin. Experience. Never had a problem with Swtors C.Service tho.
Ahnog
Hokey religions are no replacement for a good blaster at your side.
I accidently stacked a metal salvage on another slot and as a result I lost both the inventory slot and the bank slot since I was moving them from bank to inventory. The metal was invisible in the slots but occupied the space. They gave me back the pieces I lost but could not solve the problem but I managed to solve it myself by using the pieces in the slot that is by mailing off every visible metal of that type and crafting till I used up said metal. It worked but I think in that case they may not have been able to solve it but they did reply very quickly and returned the metal I lost.
Then I stupidly wrote a ticket about losing a datacron and realising I had it and that they politely replied they received but never resolved and I quietly closed the ticket since it was my mistake.
Then very recently I had the 'losing schematics after reverse engineering issue' which was resolved in yesterday's patch but they did not really reply my ticket but I found out it was being discussed on the forum. Cannot say they are not responsive they are quite average.
SOE restored a character I had accidently deleted in Everquest in 2000 so I love them and cannot say their service sucked. Then when I was stuck in the Plane of Fear with horrible death level losses (5 levels at least) GM came and got our guild out by helping to resurrect a few of us and we got the others out. 36 hours of hell that was. So SOE rocks in my book.
Anet is the exact opposite. I heard you if you didn't like GW2 that you would get a full refund from Anet...and honestly I didn't believe it.
But after being completely underwhelmed by the generic gameplay of GW2 I put in for a refund and got my money back. Now that's good customer service.
My youtube MMO gaming channel
Got to agree with this one. I only had one issue with TOR and it was resolved pretty quickly. With SOE, I had numerous issues some of which were never resolved. A close second would have to go to Cryptic. Their piss poor attitude was the major reason I stopped playing STO.
Currently Playing: World of Warcraft