Can't figure out how to link accounts. Please help....

Corehaven

Having not played STO since about 2 months after release, I'm desperately trying to figure out how to link my old Cryptic account with a new (yet to be made) Perfect World account. 

 

I found this......

https://support.perfectworld.com/app/answers/detail/a_id/4134

 

Which kindly tells me this.....

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For a CRYPTIC account with no existing PERFECT WORLD account:

1. Navigate to the Star Trek Online website (http://sto.perfectworld.com/) or the Champions Online website (http://co.perfectworld.com/)
2. Click on “Register/Login” in the upper right corner of the screen
3. Enter your Cryptic User Name and password
4. Click 'NO' when asked if you have an existing Perfect World account
5. Follow the on-screen instructions to create a new Perfect World account and complete linking

NOTE: Once the accounts are linked, you will need to use your Perfect World user name and password to log in.

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However, that information doesn't seem to be correct.  When I click on the "Register/Login" if I do enter my Cryptic name and password it does not accept it and wants instead a Perfect World account name and password I do not yet have.  There is no option to " Click 'NO' when asked if you have an existing Perfect World account" .     I did confirm I do indeed have a working Cryptic account, but how do I link it up with Perfect Worlds? 

 

I'm hesitant to make a Perfect World account, because I'd like to link it up with my Cryptic account as I create it.  Finally I just sent in a support ticket which tells me they may have a reply in 3-4 days. 

 

I've scoured all over the site and spent the better part of 2 hours trying to figure out where the option is to link my Cryptic account with a perfect world account but I can find absolutely nothing. 

 

I worry about going ahead and creating a Perfect World account first.  If I do that will I be able to link my Cryptic account with it after?  I'm very confused.  Any help or advice would be appreciated.  Thanks in advance. 

ktanner3

Wish I could help you but I was never able to figure it out either. Thankfully I hadn't gotten very far level wise on my old cryptic account so it wasn't much of a loss to just create a new PW account and download the game. But it would have sucked if I had a top level character that had to be redone again. Hope you are able to get it worked out. 

Corehaven

Originally posted by ktanner3
Wish I could help you but I was never able to figure it out either. Thankfully I hadn't gotten very far level wise on my old cryptic account so it wasn't much of a loss to just create a new PW account and download the game. But it would have sucked if I had a top level character that had to be redone again. Hope you are able to get it worked out. 

Well thanks.  I appreciate the empathy. 

 

Some of my tickets were answered.  Apparently if you clean the cookies and all that, it should work, and it did!  And I tried to link it up!  And I filled out my Perfect World info!  And I never got my confirmation e-mail meaning I can now do nothing! 

 

So I sent in ANOTHER ticket.  This was the third one btw.  So now I'll just have to wait and see what happens. 

 

Yea I wouldnt really mind loosing a character at all.  Its not that.  Its the stuff I had unlocked on the account I want.  The uniforms and other stuff I had.  Its not the character I worry about.  Its the unlocked stuff I want on my account.  So yea.  : ) 

 

Anyways I've never had to send in a support ticket before I've even started playing a game.  And this makes THREE and still not done.  You know I think Perfect World just might want to work on their friggin set up a little bit.  Man alive......

Ginaz

I'm in the same boat as the OP.  I've tried access my characters on my old Cryptic account but to say the process has been a pain in the ass is an understatement.  If they can't sort this out so I can play my old characters then I won't be bothering with STO again.