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Old accounts can't be used / restored ?

genoshangenoshan Member UncommonPosts: 51
in Rift

I played rift at release, and decided to re-download and pick up where I left off. Although it appears I cannot use my old account from back when ...

 

Seems stupid to me, I paid for the game and a sub and kind of expect to be able tp play again with my old characters.

 

The response from customer service was border line rude, just a straight, we cannot help you.

 

Anyone else had this issue ?

Comments

  • muffins89muffins89 Member UncommonPosts: 1,585
    I re-activated mine just fine. 
  • AbimorAbimor Member RarePosts: 919
    what did they say?
  • Lord.BachusLord.Bachus Member RarePosts: 9,686

    MY characters where all there when i revived the game after ftp..

     

    Maybe your account got somehow banned?

    Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)

  • genoshangenoshan Member UncommonPosts: 51
     Response
    Hello!

    Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

    The following knowledge base articles may help with your issue: 
    - Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
    - Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

    If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

    Sincerely,
    Trion Worlds Customer Support
     

    [---001:000680:03548---]

     

    Direct copy / paste of response.

  • muffins89muffins89 Member UncommonPosts: 1,585
    they have 24/7 irc chat if im not mistaken.  i'd try that route over email.
  • AbimorAbimor Member RarePosts: 919
    Ya i did not have any problems updating my account either i would try the live chat.
  • niceguy3978niceguy3978 Member UncommonPosts: 2,051
    My old account worked just fine.
  • Ethegro26Ethegro26 Member CommonPosts: 1
    I had no problem reactivating my account.
  • DrannyDranny Member UncommonPosts: 279

    Originally posted by genoshan

    I played rift at release, and decided to re-download and pick up where I left off. Although it appears I cannot use my old account from back when ...

     

    Seems stupid to me, I paid for the game and a sub and kind of expect to be able tp play again with my old characters.

     

    The response from customer service was border line rude, just a straight, we cannot help you.

     

    Anyone else had this issue ?

    Originally posted by genoshan

     Response
    Hello!

    Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

    The following knowledge base articles may help with your issue: 
    - Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
    - Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

    If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

    Sincerely,
    Trion Worlds Customer Support
     

    [---001:000680:03548---]

     

    Direct copy / paste of response.


    Not heard of anyone having issues with old account.

    I wouldn't say they were rude they just answered your question.

    And what did you send to them seems a bit strange they cannot help you had a couple of friends only played the first week at launch  and were able to login right away once F2P hit.

  • genoshangenoshan Member UncommonPosts: 51

    So i tried again and got the same reply. The live chat is not in my time zone, but will try them.

     

    I can see my account in my account management page, just no characters showing up at log in.

  • DrannyDranny Member UncommonPosts: 279
    Originally posted by genoshan

    So i tried again and got the same reply. The live chat is not in my time zone, but will try them.

     

    I can see my account in my account management page, just no characters showing up at log in.

    So you can login but there is no characters.?

    Did you delete them when you stopped playing or is there a chance you deleted them when you stopped playing.?

    If you deleted them when you stopped playing there is a chance they may not be able to restore your characters hence the reason they cannot help you.

    Hope you can get back to playing the game soon even if it means starting again. are you EU or US.?

  • SeariasSearias Member UncommonPosts: 743
    Was your account hacked and the hacker delete your characters? I just loaded the game and ran it and my game works and able to use all my characters, I pre-ordered the game and only played it for like 10 days after release, so there must be something else going on with your account.

    <InvalidTag type="text/javascript" src="http://www.gamebreaker.tv/cce/e.js"></script><div class="cce_pane" content-slug="which-world-of-warcraft-villain-are-you" ctype="quiz" d="http://www.gamebreaker.tv"></div>;

  • genoshangenoshan Member UncommonPosts: 51

    No, i did not delete characters. I can even find old posts I made on the forums. My forum account below.

    Total Posts
    Posts Per Day
    0.01
    General Information
    Join Date
    01-26-2011
    <dl stats"="">
    Referrals
    0
     
     
  • SeariasSearias Member UncommonPosts: 743
    Originally posted by genoshan

    No, i did not delete characters. I can even find old posts I made on the forums. My forum account below.

    Total Posts
    Posts Per Day
    0.01
    General Information
    Join Date
    01-26-2011
    <dl stats"="">
    Referrals
    0
     
     

    If you read what i said, it says that the hacker might have deleted your characters :P.

    <InvalidTag type="text/javascript" src="http://www.gamebreaker.tv/cce/e.js"></script><div class="cce_pane" content-slug="which-world-of-warcraft-villain-are-you" ctype="quiz" d="http://www.gamebreaker.tv"></div>;

  • DrannyDranny Member UncommonPosts: 279
    I'm on EU Zaviel send me a pm and I will try and hook you up with a mount,bags and a little plat to get you on your way again.
  • hfztthfztt Member RarePosts: 1,401
    Originally posted by genoshan
     Response
    Hello!

    Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

    The following knowledge base articles may help with your issue: 
    - Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
    - Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

    If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

    Sincerely,
    Trion Worlds Customer Support
     

    [---001:000680:03548---]

     

    Direct copy / paste of response.

    Response is not worth much without the original question. Direct copy paste of your original request mail would be helpfull.

    Free to play is currently broken
  • evilastroevilastro Member Posts: 4,270
    I only played one month at launch and all my characters were there.
  • shadowklawshadowklaw Member UncommonPosts: 6
    Are you sure you're checking the correct datacenter? (NA vs EU)

    "Nothing is easier than to denounce the evildoer, nothing is more difficult than to understand him." - Fyodor Dostoevsky

  • TraugarTraugar Member UncommonPosts: 183
    I was able to log in just fine.  
  • genoshangenoshan Member UncommonPosts: 51

    I have just discovered the server I played on was Briarcliff. By the time the live chat comes online I will be asleep :(

     

  • DrannyDranny Member UncommonPosts: 279
    Originally posted by genoshan

    I have just discovered the server I played on was Briarcliff. By the time the live chat comes online I will be asleep :(

     

    Well might be time to reroll or wait it out. Shame your not on the EU would have tried to help you out to get restarted.

  • DarwaDarwa Member UncommonPosts: 2,181

    On the game launcher, click 'SETTINGS' and make sure your region is set to North America (Briarcliff is a NA server, right?).

     

    I recently reactivated my 'launch' account with no issue other than not checking that. Had a bit of a panic when no toons showed up :)

  • KeushpuppyKeushpuppy Member UncommonPosts: 171
    Had same problem as I was originaly on same server. Your chars are there they need to be migrated (free) to an active server. You can still get to them in the shard selection screen.
  • DrannyDranny Member UncommonPosts: 279
    Did you get your problem sorted .?
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