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Read about this on GamesIndustry.biz and though the guy is talking specifically about MS and the XBox One reveal debacle the situation he describes matches perfectly imo with what SoE is trying to do with EQN and the subsequent backlash by a subset of gamers...the Innovator's Dilemma.
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Comments
As WoW can tell you, if you put out a great game... the 'backlash' goes away and you're richly rewarded. As much as people think their 'opinions' matter(or get 'regurgitated' by the 'media') one bit... when it comes to how well a product performs, it doesn't. It comes down to the product itself.
Nothing that has been said for EQN wasn't also said in the days leading up to the World of Warcraft release. It always comes down to how well you deliver your innovation, not how well you can talk about it.
Or may be just don't innovate and do incremental improvement.
Blizz is successful not because they innovate every step of the way. They are successful because they took an old idea and add enough new details and polish to make it extremely entertaining.
I prefer good entertainment than innovations just for the sake of being new.