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Problems with downloading beta 4 client

I bought the game a while ago and today signed up for the beta, when I want to login at the SE page for my account details it works but when it asks for my details to download the client it says I'm unknown? So I reset my password, everything goes fine and once again the same error pops up again at the download page.

 

So now the system appareantly knows I'm a member, I bought the game, applied a code (can't sign up again) yet it refuses to let me login to the download pages, just awesome.

 

Support doesn't respond for a week now (as I have more problems with logging in every time), I'm on the edge of just refunding my money, I never had this many problems with a game before.

 

Am I alone with this kind of ridiculous problems on that shitty website?

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