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How to get a refund.
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It is absurd how people accept this crap. And do you know you are lucky if you only spammed login for 5 minutes?? I have spammed it in 20 minute increments before succumbing the the definition of insanity without any success. Other times I got into the queue only to be booted out of it.
This is not a minor inconvenience, this is denying me entry into a game I paid for. This is not your typical MMO launch downtime and bugs, this is complete denial of service. Blaming the customers here for not being able to login is about as absurd as I have seen it. No wonder these companies don't care about their release, look at all of the lemmings who will fall in line waiting to play anyway.
I do believe that SE owes some sort of compensation for time lost as this IS a subscription based game and that 30days of game time was part of the contract when purchasing the original game.
I also believe that they should have REALLY considered a rigorous stress test of their servers a month ago.
However, you need to be patient for the first 10 days of ANY mmo launch. I understand your frustration, but servers are fickle creatures.
"As you read these words, a release is seven days or less away or has just happened within the last seven days those are now the only two states youll find the world of Tyria."...Guild Wars 2
I have been playing MMOs for 20 years and only once have a felt the need to request a refund due to lack of service, but the refund was given none the less. The fact is, the agreement is between the company and the individual. As long as the individual believes that in his opinion, the level of service was not adequate or satisfactory, then he has the right to claim a refund.
Personally, I don't think enough people get refunds, and far too many accept a poor service or item, which is half the reason we are where we are in the current MMO market.
Of course, if I really thought an MMO company would turn things around and it would be worth the wait, then I would put the game on the shelf, play something else, then come back to it in a weeks time. However, if someone really feels they have not bought what was quoted and has lost all faith in the company providing it, then why shouldn't they request a refund?
The bank has procedures in place to deal with this kind of situation, although in all cases you should try and resolve the issue with the company concerned first, which it sounds like this individual has done (although it might have been a good idea for him to include that in his original post)
People should learn to wait and not buy EVERY game as soon as it comes out. First week of every MMO is (more or less) always complicated: long queues because everyone wants to be online, instability,crashes, etc...
BTW this sounds just like a whine posted to vent really
Umm, before you do that, have you at least approached SE for a refund? I mean, if you don't get anywhere with that, then you can go to your bank.
While I do not think charge backs are the way to go,I do believe people should be entitled entitled to a refund directly from SquareEnix if they should desire one.People pre-ordered to start playing during the head start period not today,not tomorrow or whenever SE finally let's them in.IMO this represents a breach of contract.
SE should of pushed back the official release until everyone who was entitled to their pre-order bonus time had received a reasonable amount of it and shouldn't be counting that 30 days included till people can log in reliably to play.
Personally I would wait to see if and how SE compensates people for lack of service during launch and head start before looking for a refund but if no compensation is forthcoming I would not blame people for wanting a refund for services not rendered.
I would agree with previous posters to that if we do not expect better from MMO companies then we will never receive better.
You guys are on the same team: you just want to play FF:ARR.
It is completely understandable that emotions can run high when play time is hampered. I do agree that he needs to be a bit more patient; however, he also needs a place to release his frustrations. Especially when there is a subscription in the balance.
"As you read these words, a release is seven days or less away or has just happened within the last seven days those are now the only two states youll find the world of Tyria."...Guild Wars 2
Actually, I don't play FFXIV. I played version 1.0, thought it was horrrible and quit. I was trying to understand if it's worth trying again. And honestly, it seems you are describing my 3 years old not an adult.....
[mod edit] All you can do at a certain point is complain and hope they do it better next time. It's not often anyone has to deal with an MMO launch and its extremely rare hence the lack of its perfection. So yes, you kinda HAVE to just deal with the launch because if you don't, you'll never end up playing any MMO. Provide feedback (aka complain) then after that be tolerant. These companies are in the business and they want yours as badly as they want the next guys, its how they make what we call a living.
Regarding the OP, this is a classic example of taking advantage of a system that doesn't quite understand another industry i.e. video game industry. You don't get a refund at a restaurant or for any other service because "product was not as expected", you take that risk by putting your money with a company, if it doesn't work out...it should be up to the company, not the banks how they want to handle the financial relationship with people. This thread is absolutely absurd and just makes modern society look bad and foolish.
This.
People are pissed because they want to play and can't, not because they don't want to play and feel it was a waste of money.
If you feel the service was poor and so unbearable you aren't ever going to play, I don't see why you shouldn't be able to get your money back. It's just poor form to go around a company's back rather than dealing with them directly yourself. Again, when the service is unsatisfactory, you generally don't get refunds by going through your bank, you get compensated by whoever you are dealing with because they value your business and relationship. Kids today just have no manners, lol.
SIDE NOTE: It's funny how the OP utilizes a rule meant to protect consumers from being conned and uses it to con other institutes. I'm sorry but the product is as expected. You didn't buy a video game and got a Tonka Toy Truck instead. The OP's post ironically just makes him look like a hypocrite. Then again, leave it up to corrupt institutes to allow others to do corrupt things. It's not like these banks aren't running commodities rings or anything.
GW2 did not have that many and did not have server issues like this game seems to have. This game, because of the server issues could have been made by Blizzard. Also, GW2 is a B2P not a sub game (like this one). Once you start this game your free 30 day countdown starts - if you can't get in to try it, why would you sub (it only seems like it will get worse)
BTW - this is a re-release not a new game Ver.1 was a huge flop.
I cant believe how quickly people resort to wanting money back on day one of a mmo release. You know damn well what your in for when any new game comes out. This happens all the time, and a week later when all is well and thing have died down, not a word is said. C'mon people....this happens in just about every popular MMO these days.
You know what needs to be done, yet you sit there all day trying to log into a highly congested game and complain about the time your wasting when you could be doing something else while things calm down. And next week you wont even remember this conversation because your glued to your screen 24/7.
Why would you preorder a game when you know of the many possibilites of errors during a launch, then complain when what you know could happen happens?
This threads reads just like a SWTOR or a GW2 thread from when those games launched.
People bought into the FF hype and now they realize that the hype was unfounded.
Just let it be guys.
Again....there is a difference between "issues at launch" and complete denial of service for 72 hours of promised pre-order early access and into actual live time as well for a sub based game. The only other game I had this issue with was D3.
I think this way is more accurate
Ok I'll give you that, but c'mon...you didnt pay the $40+ for those few days of service. No one would pay that for 3 days....You bought the box to own it and play it from here on out. Those days were just a perk and I'm sure they will reimburse us with time or in game items once they are able to sit back and NOT deal with server issues.
What hype? XIV didn't start getting hyped until after people started playing it to see what it was about. Unlike the other 2 you mentioned where the publishers used some extreme (questionable) marketing tactics, this game has hyped itself.