Yep. There are countless posts about this all over their forums (or at least the ones they haven't removed already).
But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.
I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.
No one is saying in this thread it´s the player´s fault!
Ahh... Read the thread again. Certain people most certainly are saying just that.
As for the whole "it's still launch and they're buried!" thing.
I'm waiting almost 2 weeks for so much as an update to the status of my ticket. Something like "someone is looking at your ticket and will respond to you ASAP" would be great. I've gotten nothing. No contact. Not even an automated/boiler-plate email keeping me up to speed on the status of my ticket.
10 days after I submitted it.
That's shit customer service. Plain and simple.
This isn't some small, mom and pop software developer with mom, dad, the kids and grandma in her nightgown answering support calls and "two finger hunt-and-pecking" out emails.
This is a huge company with enough resources to hire a sufficient Customer Support staff.
The OP's situation, and my own, are just more examples in a long-running history of SE's crap customer service. It's undeniable and indefensible.
Originally posted by Ikeda I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked? Or the fact that you couldn't get someone immediately on the phone from Square? Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle. It then took 2 days worth of emails to sort out my account. Ever since, I used a one-time code generator whenever avail. And it IS available for this game.
Where does the OP say he used a simple password?
OP - I feel for you. SE has not handled this launch well in any way shape or form. I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.
A software authenticator is available for FREE on both iPhone and Android Phones.
These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.
I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.
I played wow from release till about a year ago. I had an Authenticator from the day they sold them. I got hacked twice still having one. While I do believe they help a lot more than just a regular password, they aren't full proof. I used on in SWTOR and never got hacked, but either way. The authenticator isn't 100%.
I'd filled out a support ticket back on the 27th or 28th of August. Never got a response. I later found out (not through a follow-up email from SE themselves, but through word of mouth about an update I wasn't even aware of) that they'd closed all opened support tickets, and people who still required assistance should submit a new one and they would get to fixing it.
I re-submitted my ticket on Sept. 1st. It's now the 10th and I've yet to even get so much as a confirmation that anyone's even looking at it.
That is kinda odd, I submitted a ticket on the 1st same as you and got an answer back the following day. Not sure what yours was about but mine was with regards to service account. To my understanding as well from the confirmation I received their normal response time is meant to be within 48 hours. So I would say if you haven't received an auto response within that time frame you need to re-submit.
So... re-submit the ticket... yet again... a third time, because SE's Customer Service is broken and inconsistent.
Awesome.M
Maybe they intend their customer support to feel like you're dealing with RNG from some rare mob?
Originally posted by Ikeda I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked? Or the fact that you couldn't get someone immediately on the phone from Square? Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle. It then took 2 days worth of emails to sort out my account. Ever since, I used a one-time code generator whenever avail. And it IS available for this game.
First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.
Originally posted by Ikeda I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked? Or the fact that you couldn't get someone immediately on the phone from Square? Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle. It then took 2 days worth of emails to sort out my account. Ever since, I used a one-time code generator whenever avail. And it IS available for this game.
Where does the OP say he used a simple password?
OP - I feel for you. SE has not handled this launch well in any way shape or form. I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.
A software authenticator is available for FREE on both iPhone and Android Phones.
These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.
I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.
I played wow from release till about a year ago. I had an Authenticator from the day they sold them. I got hacked twice still having one. While I do believe they help a lot more than just a regular password, they aren't full proof. I used on in SWTOR and never got hacked, but either way. The authenticator isn't 100%.
Sorry, but I have yet to see any hard evidence that accounts with an authenticator got hacked.
I still remember very well, when Diablo III released, as with any popular online game release, tons of accounts were hacked!
There were lots of angry People claiming they got hacked while having an authenticator on their account! Even went as far as making game News headlines With it.
You know what? Every single one of them that posted this on the official forum, got looked into by a Blizzard Employee who investigated every single of these individuals accounts and EVERY SINGLE one of them DID NOT have an authenticator Attached to their accounts at the time when they were hacked!
They just quickly Attached an authenticator to their accounts AFTER they were hacked and then starting screaming these lies over the internet, thinking Blizzard has no detailed Account logs to bust them! /shrug
Sorry, but I have yet to see any hard evidence that accounts with an authenticator got hacked.
Oh good grief.
So, what... the guy's supposed to go and post screenshots of his emails/account screen to satisfy the incredulity of someone on a forum?
What exactly would be "hard evidence" for you?
To be clear, "hard evidence" means something that would make you say "Okay, so I was wrong", instead of simply moving the goal-post even farther by adding in some additional arbitrary qualifier.
Originally posted by Ikeda I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked? Or the fact that you couldn't get someone immediately on the phone from Square? Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle. It then took 2 days worth of emails to sort out my account. Ever since, I used a one-time code generator whenever avail. And it IS available for this game.
Where does the OP say he used a simple password?
OP - I feel for you. SE has not handled this launch well in any way shape or form. I'm learning the hard way (much like you) that they are just not a very good company to deal with when it comes to MMO launches.
A software authenticator is available for FREE on both iPhone and Android Phones.
These are sad times in the MMO genre, but you can prevent Your account from being hacked by taking a simple messure as to using the FREE software authenticator.
I have been playing MMO´s and other online games since the 90´s and have yet to have a single account hacked in all those years.
I played wow from release till about a year ago. I had an Authenticator from the day they sold them. I got hacked twice still having one. While I do believe they help a lot more than just a regular password, they aren't full proof. I used on in SWTOR and never got hacked, but either way. The authenticator isn't 100%.
Sorry, but I have yet to see any hard evidence that accounts with an authenticator got hacked.
I still remember very well, when Diablo III released, as with any popular online game release, tons of accounts were hacked!
There were lots of angry People claiming they got hacked while having an authenticator on their account! Even went as far as making game News headlines With it.
You know what? Every single one of them that posted this on the official forum, got looked into by a Blizzard Employee who investigated every single of these individuals accounts and EVERY SINGLE one of them DID NOT have an authenticator Attached to their accounts at the time when they were hacked!
They just quickly Attached an authenticator to their accounts AFTER they were hacked and then starting screaming these lies over the internet, thinking Blizzard has no detailed Account logs to bust them! /shrug
It was really pathetic.
And how the hell is anyone going to give a proof of such a thing? really?
Originally posted by Ikeda I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked? Or the fact that you couldn't get someone immediately on the phone from Square? Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle. It then took 2 days worth of emails to sort out my account. Ever since, I used a one-time code generator whenever avail. And it IS available for this game.
First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.
You've been hacked before?
I've been playing pretty much as long as you have and have been hacked a total of Zero times (knocks on wood). I'd readdress your password procedures and of course scan your machine regularly, or stop using soft passwords. Use the onscreen keyboard to log in. Use different email address for different accounts
See if you are logging into your account in location "A" and all of a sudden you log into your account in location "B" (including different IP) your account is immediately locked. So when they logged into your account it was immediately locked. I know i went through this as i logged in at a friends house, i then had to go to my email and unlock the account.
So for this to happen they had your account password and your email password, that's not sounding good. Are you using the same password for both, are you using the same password or very similar password for other games?
My faith is my shield! - Turalyon 2022
Your legend ends here and now! - (Battles Won Long Ago)
heh, sorry dude, account getting hacked is your fault. If youre such an experienced MMO gamer you would know this. Its release, you cant expect SE to pull all the stops for your special case. Hackers are going batshit crazy on this game for some reason (probably because botting for gold isnt efficient) so youre probably 1 of hundreds, if not thousands.
For the record, it took over a week for me to recover my WoW items, and I caught the hacker in the act (we were login fighting)! Even then I didnt get it all back. I suggest at least getting the phone app ... even the token purchase is worth it. Why anyone would choose to pass up an almost 100% guaranteed unhackable security measure is beyond me, but apparently too many players refuse to listen to common sense.
As for release, yeah it sucked, and if youd have quit last week i have understood. Now though? You got an extra free week and everything seems to be working great minus a few isolated cases.
Either way, clearly the OP is talking about the customer service... which is swamped due to the launch.
It happens. I'm sorry OP that this has happened to you. And I'm not attacking you or your gaming past. I asked a couple of questions and pointed out what is typical. Most of us on here have a decent amount of gaming history going way back to the heyday. My only issue is I see people (often) spouting (poop) out of their mouths. So I had to ask. I'm ever a skeptic.
Your best bet is chat. Try that to resolve. Otherwise, I'm sorry.
Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.
I think that's the Japanese in them to be completely honest. They just think differently. It's not bad, it's just... different.
And I wouldn't know. The ONLY digital authenticator I have/had was Rift. My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.
I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.
However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.
I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.
Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.
I think that's the Japanese in them to be completely honest. They just think differently. It's not bad, it's just... different.
And I wouldn't know. The ONLY digital authenticator I have/had was Rift. My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.
I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.
However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.
I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.
How hard would that be??
Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!
Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"
How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!
PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.
These happens every single mmorpg's (worth palaying) launch. A select few individuals are "hacked", and/or frozen. I've been a member of the group before. I know you don't want to here it, but new email, and paswords are a must for new mmorpgs. Good luck to you man.
Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.
I think that's the Japanese in them to be completely honest. They just think differently. It's not bad, it's just... different.
And I wouldn't know. The ONLY digital authenticator I have/had was Rift. My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.
I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.
However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.
I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.
How hard would that be??
Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!
Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"
How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!
PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.
I was going to post that this thread is BS since SE provides a way to avoid this issue, so anyone who has this issue failed to take advantage of the method provided. But it seems others have done this already, so I'll just bump those posts.
Originally posted by Ikeda I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked? Or the fact that you couldn't get someone immediately on the phone from Square? Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle. It then took 2 days worth of emails to sort out my account. Ever since, I used a one-time code generator whenever avail. And it IS available for this game.
First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.
You've been hacked before?
I've been playing pretty much as long as you have and have been hacked a total of Zero times (knocks on wood). I'd readdress your password procedures and of course scan your machine regularly, or stop using soft passwords. Use the onscreen keyboard to log in. Use different email address for different accounts
See if you are logging into your account in location "A" and all of a sudden you log into your account in location "B" (including different IP) your account is immediately locked. So when they logged into your account it was immediately locked. I know i went through this as i logged in at a friends house, i then had to go to my email and unlock the account.
So for this to happen they had your account password and your email password, that's not sounding good. Are you using the same password for both, are you using the same password or very similar password for other games?
Ok guy let's get this straight. I know all about passowrds and the possible issues with passwords. I have been online in mmos since 1996 and i have been hacked only twice once in WOW and here in FFXIV. I understand that even a good password and a player who is knowledgable can get hacked. First I do not even know I was hacked since I can not get to CS. It might be another issue. The e-mail i recieved said I violated user agreement and the section on gold selling or buying was quoted. The date was 9/9. I did not log in yesterday or ever bought gold in any game pure and simple. I realize I can spend a few days to a week to fix this but why should I be put through another hassle? The reason I statred this thread was not about hacking, passwords, or being suspended. It was I am simply tired of the continuing issues with this game and how SE deals with it. Your experiences maybe be different and flawless but mine is plagued with continuing issues. As a customer I am simply tired of dealing with it for a game that is good but not great for me.
Oh and let me add I was billed twice by SE for the digital download collector's editon, I forgot to mention that issue as well. That is now in the hands of my credit card company since SE has yet to credit back one of the payments in over two weeks.
Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.
I think that's the Japanese in them to be completely honest. They just think differently. It's not bad, it's just... different.
And I wouldn't know. The ONLY digital authenticator I have/had was Rift. My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.
I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.
However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.
I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.
How hard would that be??
Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!
Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"
How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!
PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.
Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.
Either way, clearly the OP is talking about the customer service... which is swamped due to the launch.
It happens. I'm sorry OP that this has happened to you. And I'm not attacking you or your gaming past. I asked a couple of questions and pointed out what is typical. Most of us on here have a decent amount of gaming history going way back to the heyday. My only issue is I see people (often) spouting (poop) out of their mouths. So I had to ask. I'm ever a skeptic.
Your best bet is chat. Try that to resolve. Otherwise, I'm sorry.
Regardless of if you think the game is great or not I think it's hard to argue that SE's customer support and other services are noting less than horrid. From the near non existent (at least in the U.S.) customer service to the confusing and often contradictory web site they don't seem to even know what the concept of user friendly is.
What probably annoys me the most right now is the complete lack of in game moderation that is going on. People can spam chat channels in capital cities for hours to days gold selling and nothing ever happens to them. I mean how hard is it to moderate the area chat in capital cities at least once or twice a day? Add on not being able to blacklist someone by right clicking on their name (you have to type it out) and you create a system where it really seems like SE is supporting gold sellers more than trying to stop them. Plus as I discovered last night all a gold seller has to do is delete their toon and recreate it with the same name and all the blacklisting entires people have put in for them go away and reset. I am not kidding when I say I was getting a private tell every 30-60 seconds last night from a gold spammer. As bad as gold selling often is in the first month or two of a MMO this is probably the worst I have seen it. I remember Rift being pretty bad early on but even at that Trion never let people spam area chat in Capital cities for hours on end.
Originally posted by MalacthAre you sure it was a legit e-mail? Not someone trying to steal your account?
Yes it is. Since I am an experienced mmo I am aware of e-mail fishing.
But not aware of the fact that you need to use unique passwords? That's how most accounts are "hacked" anymore - they hack some game forum or email or website, farm all the logins and passwords, then try those same account creditials at every single game and web service known to man. They could have got your password 3 years ago, and have just been trying it on everything since.
It's shockingly surprising how often it works. There are only 2 cases of a game service being actually hacked where accounts were compromised... RIFT at launch (which they tried to deny for a while), and the huge PSN/SOE hack.
Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.
I think that's the Japanese in them to be completely honest. They just think differently. It's not bad, it's just... different.
And I wouldn't know. The ONLY digital authenticator I have/had was Rift. My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.
I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.
However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.
I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.
How hard would that be??
Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!
Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"
How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!
PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.
Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.
Did you even read my 1st post? It is not only about the suspension, it seems to be issue after issue. At some point as a customer you say enough is enough. You have not reached that point but I have. almost no access for a week, double billings, suspension, inablility to get to CS, These thing spread out over a year in an mmo might be tolerable but all this at launch in only a few got me to that point of not wanting to deal with it anymore. It is not only me this is an issue with SE and FFXIV. It puts a bad taste in my mouth and I am done giving them the benifit of the doubt. There are other places to spend my entertainment dollars. SE does not seem to want them.
Originally posted by MalacthAre you sure it was a legit e-mail? Not someone trying to steal your account?
Yes it is. Since I am an experienced mmo I am aware of e-mail fishing.
But not aware of the fact that you need to use unique passwords? That's how most accounts are "hacked" anymore - they hack some game forum or email or website, farm all the logins and passwords, then try those same account creditials at every single game and web service known to man. They could have got your password 3 years ago, and have just been trying it on everything since.
It's shockingly surprising how often it works.
Use the authentication service. It's free.
God not another one. It was unique to my SE account. No i did not use an authenticator, which I have used in many games. This is a post about a bigger issue not just my suspension read it.
Comments
Ahh... Read the thread again. Certain people most certainly are saying just that.
As for the whole "it's still launch and they're buried!" thing.
I'm waiting almost 2 weeks for so much as an update to the status of my ticket. Something like "someone is looking at your ticket and will respond to you ASAP" would be great. I've gotten nothing. No contact. Not even an automated/boiler-plate email keeping me up to speed on the status of my ticket.
10 days after I submitted it.
That's shit customer service. Plain and simple.
This isn't some small, mom and pop software developer with mom, dad, the kids and grandma in her nightgown answering support calls and "two finger hunt-and-pecking" out emails.
This is a huge company with enough resources to hire a sufficient Customer Support staff.
The OP's situation, and my own, are just more examples in a long-running history of SE's crap customer service. It's undeniable and indefensible.
I played wow from release till about a year ago. I had an Authenticator from the day they sold them. I got hacked twice still having one. While I do believe they help a lot more than just a regular password, they aren't full proof. I used on in SWTOR and never got hacked, but either way. The authenticator isn't 100%.
-Unconstitutional laws aren't laws.-
So... re-submit the ticket... yet again... a third time, because SE's Customer Service is broken and inconsistent.
Awesome.M
Maybe they intend their customer support to feel like you're dealing with RNG from some rare mob?
Who knows!
First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.
I think it is clear from this post who is in that particular group.
Do post back if you are mugged, burgled or a victim of some crime then we can all have a good laugh at your misfortune.
Sorry, but I have yet to see any hard evidence that accounts with an authenticator got hacked.
I still remember very well, when Diablo III released, as with any popular online game release, tons of accounts were hacked!
There were lots of angry People claiming they got hacked while having an authenticator on their account! Even went as far as making game News headlines With it.
You know what? Every single one of them that posted this on the official forum, got looked into by a Blizzard Employee who investigated every single of these individuals accounts and EVERY SINGLE one of them DID NOT have an authenticator Attached to their accounts at the time when they were hacked!
They just quickly Attached an authenticator to their accounts AFTER they were hacked and then starting screaming these lies over the internet, thinking Blizzard has no detailed Account logs to bust them! /shrug
It was really pathetic.
Again, I won't say anything for certain because we can never know...however;
Chances SE banned you considering there's not some flood of i got banned threads on accident: Fairly low
Chances it was user error: Pretty high
I've worked IT way too long to give users the benefit of the doubt. If that's jaded, meh.
Ive never had any issues with SE support, I use the chat based most of the time fyi.
I have heard enough to believe that it's pretty bad though.
Oh good grief.
So, what... the guy's supposed to go and post screenshots of his emails/account screen to satisfy the incredulity of someone on a forum?
What exactly would be "hard evidence" for you?
To be clear, "hard evidence" means something that would make you say "Okay, so I was wrong", instead of simply moving the goal-post even farther by adding in some additional arbitrary qualifier.
And how the hell is anyone going to give a proof of such a thing? really?
You've been hacked before?
I've been playing pretty much as long as you have and have been hacked a total of Zero times (knocks on wood). I'd readdress your password procedures and of course scan your machine regularly, or stop using soft passwords. Use the onscreen keyboard to log in. Use different email address for different accounts
See if you are logging into your account in location "A" and all of a sudden you log into your account in location "B" (including different IP) your account is immediately locked. So when they logged into your account it was immediately locked. I know i went through this as i logged in at a friends house, i then had to go to my email and unlock the account.
So for this to happen they had your account password and your email password, that's not sounding good. Are you using the same password for both, are you using the same password or very similar password for other games?
For the record, it took over a week for me to recover my WoW items, and I caught the hacker in the act (we were login fighting)! Even then I didnt get it all back. I suggest at least getting the phone app ... even the token purchase is worth it. Why anyone would choose to pass up an almost 100% guaranteed unhackable security measure is beyond me, but apparently too many players refuse to listen to common sense.
As for release, yeah it sucked, and if youd have quit last week i have understood. Now though? You got an extra free week and everything seems to be working great minus a few isolated cases.
Either way, clearly the OP is talking about the customer service... which is swamped due to the launch.
It happens. I'm sorry OP that this has happened to you. And I'm not attacking you or your gaming past. I asked a couple of questions and pointed out what is typical. Most of us on here have a decent amount of gaming history going way back to the heyday. My only issue is I see people (often) spouting (poop) out of their mouths. So I had to ask. I'm ever a skeptic.
Your best bet is chat. Try that to resolve. Otherwise, I'm sorry.
I think that's the Japanese in them to be completely honest. They just think differently. It's not bad, it's just... different.
And I wouldn't know. The ONLY digital authenticator I have/had was Rift. My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.
This.
+1.
Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!
Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"
Click link and voila: http://www.square-enix.com/na/account/otp/
How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!
PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.
These happens every single mmorpg's (worth palaying) launch. A select few individuals are "hacked", and/or frozen. I've been a member of the group before. I know you don't want to here it, but new email, and paswords are a must for new mmorpgs. Good luck to you man.
I was going to post that this thread is BS since SE provides a way to avoid this issue, so anyone who has this issue failed to take advantage of the method provided. But it seems others have done this already, so I'll just bump those posts.
Yeah, http://www.square-enix.com/na/account/otp/ and problems are solved.
Otherwise who's fault is it really?
Ok guy let's get this straight. I know all about passowrds and the possible issues with passwords. I have been online in mmos since 1996 and i have been hacked only twice once in WOW and here in FFXIV. I understand that even a good password and a player who is knowledgable can get hacked. First I do not even know I was hacked since I can not get to CS. It might be another issue. The e-mail i recieved said I violated user agreement and the section on gold selling or buying was quoted. The date was 9/9. I did not log in yesterday or ever bought gold in any game pure and simple. I realize I can spend a few days to a week to fix this but why should I be put through another hassle? The reason I statred this thread was not about hacking, passwords, or being suspended. It was I am simply tired of the continuing issues with this game and how SE deals with it. Your experiences maybe be different and flawless but mine is plagued with continuing issues. As a customer I am simply tired of dealing with it for a game that is good but not great for me.
Oh and let me add I was billed twice by SE for the digital download collector's editon, I forgot to mention that issue as well. That is now in the hands of my credit card company since SE has yet to credit back one of the payments in over two weeks.
Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.
Regardless of if you think the game is great or not I think it's hard to argue that SE's customer support and other services are noting less than horrid. From the near non existent (at least in the U.S.) customer service to the confusing and often contradictory web site they don't seem to even know what the concept of user friendly is.
What probably annoys me the most right now is the complete lack of in game moderation that is going on. People can spam chat channels in capital cities for hours to days gold selling and nothing ever happens to them. I mean how hard is it to moderate the area chat in capital cities at least once or twice a day? Add on not being able to blacklist someone by right clicking on their name (you have to type it out) and you create a system where it really seems like SE is supporting gold sellers more than trying to stop them. Plus as I discovered last night all a gold seller has to do is delete their toon and recreate it with the same name and all the blacklisting entires people have put in for them go away and reset. I am not kidding when I say I was getting a private tell every 30-60 seconds last night from a gold spammer. As bad as gold selling often is in the first month or two of a MMO this is probably the worst I have seen it. I remember Rift being pretty bad early on but even at that Trion never let people spam area chat in Capital cities for hours on end.
I would be glad to give you everything however I can not log into the game!
But not aware of the fact that you need to use unique passwords? That's how most accounts are "hacked" anymore - they hack some game forum or email or website, farm all the logins and passwords, then try those same account creditials at every single game and web service known to man. They could have got your password 3 years ago, and have just been trying it on everything since.
It's shockingly surprising how often it works. There are only 2 cases of a game service being actually hacked where accounts were compromised... RIFT at launch (which they tried to deny for a while), and the huge PSN/SOE hack.
Use the authentication service. It's free.
Did you even read my 1st post? It is not only about the suspension, it seems to be issue after issue. At some point as a customer you say enough is enough. You have not reached that point but I have. almost no access for a week, double billings, suspension, inablility to get to CS, These thing spread out over a year in an mmo might be tolerable but all this at launch in only a few got me to that point of not wanting to deal with it anymore. It is not only me this is an issue with SE and FFXIV. It puts a bad taste in my mouth and I am done giving them the benifit of the doubt. There are other places to spend my entertainment dollars. SE does not seem to want them.
God not another one. It was unique to my SE account. No i did not use an authenticator, which I have used in many games. This is a post about a bigger issue not just my suspension read it.