Cannot resolve hacking without subscription?

Mordith

I am in an interesting quandary.  My account was hacked on the last day of the free trial.  I do not want to subscribe unless SE can show me that they will adequately deal with the hacking (return gil etc.).  However, it appears that I cannot get the hacking resolved unless I subscribe. 

Traugar

Their company.  Their choice in how to do business.  Either pay up and see, or find another game. 

Roguewiz

How so?  Are they saying "You must subscribe before we will do anything", or are you just having problems accessing your account?

In any case, I don't completely trust SE's ability to keep their account servers secure from compromise.  On that same token, you should keep your computer clean and free from malware/viruses, and avoid website that are questionable.

Thus, get a security token.  It saves so much headache.

Mordith

My post was not really a complaint per se.  It was more of a statement that I will have to decide whether to give SE money without knowing if the issue will be resolved.  Basically, for now, I probably will not subscribe unless I read that SE has effectively been dealing with the hackers and the people hacked.

On the token, I wish I had used that security feature at the beginning. 

BMBender

quick answer is if you have any concerns at all about account security stay the hell away. /shrugs it's only a game after all

Alamareth

Originally posted by Mordith

My post was not really a complaint per se.  It was more of a statement that I will have to decide whether to give SE money without knowing if the issue will be resolved.  Basically, for now, I probably will not subscribe unless I read that SE has effectively been dealing with the hackers and the people hacked.

On the token, I wish I had used that security feature at the beginning. 

An ounce of prevention is worth a pound of cure....

How much did you lose?  You can probably make it back in quick order.

You should have *NO* concern about account security.  Pick a strong password and use the security token.  SE provides all of the tools to make your account extremely safe.  They can't make you use those tools though....