And how does one specifically prove they did not use (Real Money) to buy Gold in a game when a game offers (Free Trading) to anyone for any reason, and there are many reasons why a person can get trade items from another player and it isn't an ISK buy because they game allows Contracts,Station Trades, and all for Zero ISK or items if a person chooses.
Yes I am complaining about this, and why?
It has been 24 hoursor more now since I filed a ticket, and a total of 3 days since the removal of the ISK/Items from the account without giving me a good reason.
My Real Problem? I wanted to play EVE a day or two ago and get back to the normal play I usually do, but instead I am having to wait likely a week or two just for customer service which is slow to undo a mistake they have obviously done and can't prove there was RMT on meanwhile loosing money for my subscription to the game because of a negative 600 million balance.
Yes its true that CCP can do anything they want but under the EULA of 6b. They illegally broke their own TOS under this section by removing ISK and saying that I spent Real Money on Gold when they can't prove such a transaction took place all they have is a character or trade that might link back to a gold seller but this isn't proof this is just saying You did business with this person they gave you something, and it was dirty.
It isn't my job to know that a person is a gold seller I try my best in every game to avoid illegal transactions, isn't it CCP's job to make sure these illegal bots get banned before they can ever flood the market with illegal goods.
So basically I am loosing subscription time because I am unable to play the game, and I have people from my corp/alliance wanting me to play EVE right now, why would you not be upset having a negative 600M isk balance in your wallet for no reason.
Of course, If I really bought gold from a gold seller I would be raging right now about loosing my gold and wanting my money back but obviously this isn't the case of a gold buy just a company removing items/isk from players accounts that they suspect is from a gold seller then letting the customer ask questions later.
If in-fact, I was a gold buyer, then why over 10 years of playing MMO's Hard-Core have I only ever got like 2 Transactions ever flagged wrongfully as a Gold buy, at least two that I can remember but hundreds of hours of playing RPG'S, many transactions between players, and Only two that I can remember ever being flagged for being illegally obtained and removed without proof.
. Once in Aion, which I quit their game perm after they removed it and failed to prove that I purchased illegal gold.
. Once in EVE same issue, they can't prove anything they just remove suspect RMT items because it remotely links back to a gold seller.
I would say this is a pretty good rate though even if it was 2-3 times of ever getting a transaction flagged obviously means I don't waste my RL money on a bunch of gold farmers.
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
You know that EULA and TOS you sign.. Yeah, it says CCP can do anything they want with there systems. That includes, removing anything they want from the account you rent from them. They can close your account for no reasion what so ever. They can up and delete your characters whenever they choose. You are not entitled to anything.
Basicly they do not need to PROVE anything. You have to prove to them that you did not. When it comes to MMO's and online gaming of any kind you are at the whim on the developers / operators of the game.
noticed that you have your wallet listed by value of wallet and not the balance, so please do relist your screenshot of your wallet in time.. beause lets be honest anything could of happened in the 2 missing days...
Can i also add, That personally i dont care if you did or did not buy isk from John Smith or Xiou who Goldching... its just the whining on forums i can't stand...
Well its simple, In general as long as I have at least 300 Mil in my wallet at all times I really don't care, So I save up a ton of Materials, and sell them off to players I know usually I like to do contract because its easier when its to a player or corp I know I usually put the contract for 0 ISK and let them pay me because they say the price varies between which station it goes in and I always get my isk/trades paid back to me never been ripped off yet it works for me and the people I know.
Other times its a station to station trade where sometimes they want me just to trade them at a station.
Sometimes I just Donate to the friends, and corp players I know like this one guy totally forgot he owes me 100 Million paid me 200 but never paid the other 100 million, but 100 Million to me is like nothing, so I just let him slide as a donation, other times its trades for Ships, Trading Ice or other resources for other things and so on like right now if I wasn't having a problem I would be attempting to get myself two more fully built skiffs and skill books. There is nothing in the EULA that states these type of transactions are illegal it specify that (RMT) is illegal if one of my trades involved RMT in any way then I am unaware of it and it would be my first time ever having a GM contact me about it in years of being on EVE, but after looking at my logs maybe you can understand how its possible that I got myself flagged by an automated system when I got over 3 billion ISK in market transactions in just a couple of days.
There are a lot of 0 L$ transactions as you can clearly see in the snap-shots.
The only thing I do not want to do is compromise the players I do business with in EVE because this is what causes problems in a sand-box game when you rat out players lets just say it can cause problems with some of the business I do such as start war-deck/PVP and I don't want that I am mainly into EVE at the moment for the economics, and slowly training into combat, although I admit I don't really bother with my transactions log much as long as I can see that what I am making is going up instead of always down. It would be really bad if I gave all my characters names away, and the people I sell all my resources to that live in Worm-Holes, and Nullsec.
And on the same day that the GM removed ISK from my account is one of the same exact days that I sold over a Billion ISK in Mission Loot, and Refined materials on the market in Jita, in fact my character is still in Jita in the freighter it used to carry a load of materials/items there.
Over All, As I am really into the industry training into Ice Processing 5, and maxing out all my industry skills I am always mining millions of ISK a day basically 2 Hours in EVE doing nothing but ice mining I can make 100-150 Million, and all my characters are not even max skill levels yet.
So hopefully this helps if you still see the error which you said with the isk where I am supposed to only have 900 MIL on my account not 1.4 Billion let me know and I will update the ticket and let the GM know because when I open my calculator I could not see this.
This just pisses me that CCP takes like over a week to respond to my last ticket, and meanwhile I am stick on an account I absolutely can't play because of this like seriously it takes them 5 seconds to make a quick judgement that a player is linked to a RMT remove items/isk make them go negative without even first questioning the transaction, and then over a week likely to figure it out based on my last ticket I put in about having issues with Hours for plex took them like a week to even respond.
I think what most people here are telling you is that your approach to the problem is not going to solve your problem.
Do you want your ISK back? If you do, you need to understand that your transactions were suspicious enough to trigger a response from CCP. If their response was not a correct one (as you've suggested), then you need to send them another email or better yet call them and inform them that you believe that they have made a mistake and that you'd like your case to be reviewed and that you'd be more than willing to assist them in anyway you can. You are innocent after all and you have nothing to hide, right?
Don't be a smartass. Don't act like a lawyer or a cop.
Be nice to them and patient with them. It's much easier to help someone when they aren't acting like an assh*le.
If they've made a mistake they are more eager than you to correct that mistake.
The fact is that they don't have to prove anything to you or show you any evidence. Your subscription allows you access to the game not what your character has, says, or does; they also reserve the right to terminate your subscription without compensating you even if you have 364 more days on your year's sub.
CCP is aggresive when it comes to RTM because it competes with their PLEX scheme and they have made mistakes in the past.
Understand what I've typed above, meditate on it, and then begin the process of getting your ISK back.
I think what most people here are telling you is that your approach to the problem is not going to solve your problem.
Do you want your ISK back? If you do, you need to understand that your transactions were suspicious enough to trigger a response from CCP. If their response was not a correct one (as you've suggested), then you need to send them another email or better yet call them and inform them that you believe that they have made a mistake and that you'd like your case to be reviewed and that you'd be more than willing to assist them in anyway you can. You are innocent after all and you have nothing to hide, right?
Don't be a smartass. Don't act like a lawyer or a cop.
Be nice to them and patient with them. It's much easier to help someone when they aren't acting like an assh*le.
If they've made a mistake they are more eager than you to correct that mistake.
The fact is that they don't have to prove anything to you or show you any evidence. Your subscription allows you access to the game not what your character has, says, or does; they also reserve the right to terminate your subscription without compensating you even if you have 364 more days on your year's sub.
CCP is aggresive when it comes to RTM because it competes with their PLEX scheme and they have made mistakes in the past.
Understand what I've typed above, meditate on it, and then begin the process of getting your ISK back.
Thanks, well my problem is the lack of evidence they have, I understand they have a right to kick, suspend,ban, or remove any items they want as per TOS, but I do not feel they made the right choice leaving my account at negative 600 million ISK for 3-4 days now and still have not respond to the ticket I put in.
Perhaps a transaction finally involved illegal goods, I wouldn't have any idea, but if it was any transaction from anyone I know of or outside corp alliance, then I am going to make sure they pay back my ISK I really don't care how or I will be hiring people to deal with them in game and make them wish they would have never made a trade of illegal goods to me which is why I need to find out what transaction it is that went bad.
I filed a ticket like 2 days ago now, I have yet to get a response, and my last ticket took over a week to get an answer from.
I already provided with what I know, and if I actually engage in RMT myself I would not have made this big of a deal about it because I would have known it was well deserved, but yes you are right there is nothing to hide so I would be happy to give them information if asked for information on the transaction.
Is there actually a phone number where I can call CCP for customer service, I thought the service was in IceLand or something because I know that this ticket is likely going to take 7 days or longer to get a response.
It isn't that big of an issue for now because I had a Real Life friend help me out with getting my accounts all paid up and getting me out of negative ISK, but now I need to reclaim what is still due to me so I can repay them back if this makes sense so I really hope that CCP will fix this mistake they made and hopefully if there was foul transactions involved they get the people responsible for it down to where it started.
Then you have to wait it out and it will take time so be patient.
I don't imagine that they have a huge staff that can handle the type of problem that you are having and it's human nature not to want to admit you've made a mistake so expect them to give your account a hard look.
I could of sworn there was a number that you can call but I can't find it.
It's nice that you have friends helping you out. If this happend to me they might as well ban me. You can't buy ammunition. You can't upgrade your clone. No manufacturing. No selling on the market. Even contracts cost money to create.
Maybe CCP should give more details or at least specific details when they take action against a customer.
Is there actually a phone number where I can call CCP for customer service, I thought the service was in IceLand or something because I know that this ticket is likely going to take 7 days or longer to get a response.
It isn't that big of an issue for now because I had a Real Life friend help me out with getting my accounts all paid up and getting me out of negative ISK, but now I need to reclaim what is still due to me so I can repay them back if this makes sense so I really hope that CCP will fix this mistake they made and hopefully if there was foul transactions involved they get the people responsible for it down to where it started.
Actually, I don't believe they offer any sort of phone support, all done via the ticket system, maybe some emails, never got one though.
Now let's hope they don't decide to remove ISK from all your friends because they are supporting a "known" RMT'er.
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Is there actually a phone number where I can call CCP for customer service, I thought the service was in IceLand or something because I know that this ticket is likely going to take 7 days or longer to get a response.
It isn't that big of an issue for now because I had a Real Life friend help me out with getting my accounts all paid up and getting me out of negative ISK, but now I need to reclaim what is still due to me so I can repay them back if this makes sense so I really hope that CCP will fix this mistake they made and hopefully if there was foul transactions involved they get the people responsible for it down to where it started.
Actually, I don't believe they offer any sort of phone support, all done via the ticket system, maybe some emails, never got one though.
Now let's hope they don't decide to remove ISK from all your friends because they are supporting a "known" RMT'er.
Nah none of us knowingly do transactions with (RMT) or illegal trading in EVE, but it sure is a lesson learned from doing direct station trades with people because if someone ends up being involved with a RMT activity the other player gets punished.
So I am not sure if its True or not but my friends recommend that I do all transactions through Contracts now just in-case someone is involved with illegal RMT, this way its a valid contract they get the item, I get the ISK, or whatever goods they are trading me and they say CCP won't get involved with contract trades compared to a station trade because CCP doesn't get involved with contracts, or scams that occur from contracts you read carefully before you accept it.
Still waiting for a response, from CCP on the incident likely going to be waiting a week or more just for an answer on a ticket, but hey lets hope that the next billion ISK I sell CCP Doesn't accuse me of being involved with a RMT again because yesterday just after bringing back online all 5 of my accounts I managed to make 400 million ISK in less than a day of playing.
So, let me see if I understand this correctly. You contracted a ship to someone for 0isk. At some point they paid you isk for the ship, then they sold it for real money, and your account gets docked. Is that the idea?
Ahnog
Hokey religions are no replacement for a good blaster at your side.
Is there actually a phone number where I can call CCP for customer service, I thought the service was in IceLand or something because I know that this ticket is likely going to take 7 days or longer to get a response.
It isn't that big of an issue for now because I had a Real Life friend help me out with getting my accounts all paid up and getting me out of negative ISK, but now I need to reclaim what is still due to me so I can repay them back if this makes sense so I really hope that CCP will fix this mistake they made and hopefully if there was foul transactions involved they get the people responsible for it down to where it started.
Actually, I don't believe they offer any sort of phone support, all done via the ticket system, maybe some emails, never got one though.
Now let's hope they don't decide to remove ISK from all your friends because they are supporting a "known" RMT'er.
Nah none of us knowingly do transactions with (RMT) or illegal trading in EVE, but it sure is a lesson learned from doing direct station trades with people because if someone ends up being involved with a RMT activity the other player gets punished.
So I am not sure if its True or not but my friends recommend that I do all transactions through Contracts now just in-case someone is involved with illegal RMT, this way its a valid contract they get the item, I get the ISK, or whatever goods they are trading me and they say CCP won't get involved with contract trades compared to a station trade because CCP doesn't get involved with contracts, or scams that occur from contracts you read carefully before you accept it.
Still waiting for a response, from CCP on the incident likely going to be waiting a week or more just for an answer on a ticket, but hey lets hope that the next billion ISK I sell CCP Doesn't accuse me of being involved with a RMT again because yesterday just after bringing back online all 5 of my accounts I managed to make 400 million ISK in less than a day of playing.
As in RL if you buy any goods that turn out to be stolen you the buyer lose the goods which are returned to the rightful owner and ofc you have lost the money you paid out in the first place.
However as you have stated time and time and time again, your transactions are with trusted ppl, or ppl you are on good terms with, it is then somewhat ignorant of you to not have some inkling of how these ppl do their business, unless your turning a blind eye and don't care where the cash comes from.
Is there actually a phone number where I can call CCP for customer service, I thought the service was in IceLand or something because I know that this ticket is likely going to take 7 days or longer to get a response.
It isn't that big of an issue for now because I had a Real Life friend help me out with getting my accounts all paid up and getting me out of negative ISK, but now I need to reclaim what is still due to me so I can repay them back if this makes sense so I really hope that CCP will fix this mistake they made and hopefully if there was foul transactions involved they get the people responsible for it down to where it started.
Actually, I don't believe they offer any sort of phone support, all done via the ticket system, maybe some emails, never got one though.
Now let's hope they don't decide to remove ISK from all your friends because they are supporting a "known" RMT'er.
Nah none of us knowingly do transactions with (RMT) or illegal trading in EVE, but it sure is a lesson learned from doing direct station trades with people because if someone ends up being involved with a RMT activity the other player gets punished.
So I am not sure if its True or not but my friends recommend that I do all transactions through Contracts now just in-case someone is involved with illegal RMT, this way its a valid contract they get the item, I get the ISK, or whatever goods they are trading me and they say CCP won't get involved with contract trades compared to a station trade because CCP doesn't get involved with contracts, or scams that occur from contracts you read carefully before you accept it.
Still waiting for a response, from CCP on the incident likely going to be waiting a week or more just for an answer on a ticket, but hey lets hope that the next billion ISK I sell CCP Doesn't accuse me of being involved with a RMT again because yesterday just after bringing back online all 5 of my accounts I managed to make 400 million ISK in less than a day of playing.
As in RL if you buy any goods that turn out to be stolen you the buyer lose the goods which are returned to the rightful owner and ofc you have lost the money you paid out in the first place.
However as you have stated time and time and time again, your transactions are with trusted ppl, or ppl you are on good terms with, it is then somewhat ignorant of you to not have some inkling of how these ppl do their business, unless your turning a blind eye and don't care where the cash comes from.
Yes but I believe in Real Life the person arrested for selling those illegal goods would be legally responsible to pay the person back.
I do care where the goods came from if someone I knew was knowingly buying isk, or items illegally to trade them to me in a transaction I would not do a trade, or contract with the said person to begin with even if it involved me trading a ship to them for 0 ISK, or items and getting the items a week or a month later.
However it is not my responsibility as a player to know that every transaction is Legal or not, CCP are the ones that need to stop the illegal bots, and sellers before they put the cash or goods in the economy and a player such as myself ends up with them.
Lets say for example, I put an (Ibis) which is worth like 5k ISK up for 5 Billion Isk in a contract, I post in chat, and someone buys it, its a legit trade even if that 5 Billion Isk was illegaly paid for by a gold seller or something of course no one is going to do a transaction like this in their right mind, but just a perfect example of what should be legal, and where CCP should not in my opinion overstep their bounds especially when it is a first time that a player has ever had a transaction like this on the account in years. This is the exact reason I am going to cut back on player to player trading and start to contracts because all my friends are telling me it is the best way to avoid looking like a RMT person.
Even if I was involved with an illegal gold farmer on the internet which I am not but for all purposes lets say I was then I would simply demand that they legally pay me the order without illegally obtained goods, or I contact my credit-card issuer for failure to deliver products, with the amount of transactions I do on the internet the $75 a month I spend in EVE alone for the account subscriptions I am sure they would be more than happy enough to return the money paid therefore no loss.
Comments
And how does one specifically prove they did not use (Real Money) to buy Gold in a game when a game offers (Free Trading) to anyone for any reason, and there are many reasons why a person can get trade items from another player and it isn't an ISK buy because they game allows Contracts,Station Trades, and all for Zero ISK or items if a person chooses.
Yes I am complaining about this, and why?
It has been 24 hoursor more now since I filed a ticket, and a total of 3 days since the removal of the ISK/Items from the account without giving me a good reason.
My Real Problem? I wanted to play EVE a day or two ago and get back to the normal play I usually do, but instead I am having to wait likely a week or two just for customer service which is slow to undo a mistake they have obviously done and can't prove there was RMT on meanwhile loosing money for my subscription to the game because of a negative 600 million balance.
Yes its true that CCP can do anything they want but under the EULA of 6b. They illegally broke their own TOS under this section by removing ISK and saying that I spent Real Money on Gold when they can't prove such a transaction took place all they have is a character or trade that might link back to a gold seller but this isn't proof this is just saying You did business with this person they gave you something, and it was dirty.
It isn't my job to know that a person is a gold seller I try my best in every game to avoid illegal transactions, isn't it CCP's job to make sure these illegal bots get banned before they can ever flood the market with illegal goods.
So basically I am loosing subscription time because I am unable to play the game, and I have people from my corp/alliance wanting me to play EVE right now, why would you not be upset having a negative 600M isk balance in your wallet for no reason.
Of course, If I really bought gold from a gold seller I would be raging right now about loosing my gold and wanting my money back but obviously this isn't the case of a gold buy just a company removing items/isk from players accounts that they suspect is from a gold seller then letting the customer ask questions later.
If in-fact, I was a gold buyer, then why over 10 years of playing MMO's Hard-Core have I only ever got like 2 Transactions ever flagged wrongfully as a Gold buy, at least two that I can remember but hundreds of hours of playing RPG'S, many transactions between players, and Only two that I can remember ever being flagged for being illegally obtained and removed without proof.
. Once in Aion, which I quit their game perm after they removed it and failed to prove that I purchased illegal gold.
. Once in EVE same issue, they can't prove anything they just remove suspect RMT items because it remotely links back to a gold seller.
I would say this is a pretty good rate though even if it was 2-3 times of ever getting a transaction flagged obviously means I don't waste my RL money on a bunch of gold farmers.
They are Vikings, they won't bother.
Btw, what did you spend it on so that its removal put you in arrears?
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
You know that EULA and TOS you sign.. Yeah, it says CCP can do anything they want with there systems. That includes, removing anything they want from the account you rent from them. They can close your account for no reasion what so ever. They can up and delete your characters whenever they choose. You are not entitled to anything.
Basicly they do not need to PROVE anything. You have to prove to them that you did not. When it comes to MMO's and online gaming of any kind you are at the whim on the developers / operators of the game.
Ok so your saying that all transactions in your wallet are cosha??
Then answer me this...
at 9.13 on the 6th january you had
2813207968.81
you then spent 1830867867.93
that should of left you 982340100.88 in ytour wallet but nope you had 1.4bill...
So either your hiding certain transactions or something is very awry in your wallet... in which case what is it???
now this is alink to an alts wallet and notice EVERY transaction even 0 isk transactions are noted in the wallet..
so please tell me what magically happened to your wallet
http://postimg.org/image/7zhgp3c29/
edit**
noticed that you have your wallet listed by value of wallet and not the balance, so please do relist your screenshot of your wallet in time.. beause lets be honest anything could of happened in the 2 missing days...
Can i also add, That personally i dont care if you did or did not buy isk from John Smith or Xiou who Goldching... its just the whining on forums i can't stand...
This post is all my opinion, but I welcome debate on anything i have put, however, personal slander / name calling belongs in game
where of course you're welcome to call me names im often found lounging about in EvE online.
Use this code for 21days trial in eve online https://secure.eveonline.com/trial/?invc=d385aff2-794a-44a4-96f1-3967ccf6d720&action=buddy
Okay I re-listed the snapshots of my wallet.
http://imgur.com/a/4C4Sp
What happened to my wallet?
Well its simple, In general as long as I have at least 300 Mil in my wallet at all times I really don't care, So I save up a ton of Materials, and sell them off to players I know usually I like to do contract because its easier when its to a player or corp I know I usually put the contract for 0 ISK and let them pay me because they say the price varies between which station it goes in and I always get my isk/trades paid back to me never been ripped off yet it works for me and the people I know.
Other times its a station to station trade where sometimes they want me just to trade them at a station.
Sometimes I just Donate to the friends, and corp players I know like this one guy totally forgot he owes me 100 Million paid me 200 but never paid the other 100 million, but 100 Million to me is like nothing, so I just let him slide as a donation, other times its trades for Ships, Trading Ice or other resources for other things and so on like right now if I wasn't having a problem I would be attempting to get myself two more fully built skiffs and skill books. There is nothing in the EULA that states these type of transactions are illegal it specify that (RMT) is illegal if one of my trades involved RMT in any way then I am unaware of it and it would be my first time ever having a GM contact me about it in years of being on EVE, but after looking at my logs maybe you can understand how its possible that I got myself flagged by an automated system when I got over 3 billion ISK in market transactions in just a couple of days.
There are a lot of 0 L$ transactions as you can clearly see in the snap-shots.
The only thing I do not want to do is compromise the players I do business with in EVE because this is what causes problems in a sand-box game when you rat out players lets just say it can cause problems with some of the business I do such as start war-deck/PVP and I don't want that I am mainly into EVE at the moment for the economics, and slowly training into combat, although I admit I don't really bother with my transactions log much as long as I can see that what I am making is going up instead of always down. It would be really bad if I gave all my characters names away, and the people I sell all my resources to that live in Worm-Holes, and Nullsec.
And on the same day that the GM removed ISK from my account is one of the same exact days that I sold over a Billion ISK in Mission Loot, and Refined materials on the market in Jita, in fact my character is still in Jita in the freighter it used to carry a load of materials/items there.
Over All, As I am really into the industry training into Ice Processing 5, and maxing out all my industry skills I am always mining millions of ISK a day basically 2 Hours in EVE doing nothing but ice mining I can make 100-150 Million, and all my characters are not even max skill levels yet.
So hopefully this helps if you still see the error which you said with the isk where I am supposed to only have 900 MIL on my account not 1.4 Billion let me know and I will update the ticket and let the GM know because when I open my calculator I could not see this.
This just pisses me that CCP takes like over a week to respond to my last ticket, and meanwhile I am stick on an account I absolutely can't play because of this like seriously it takes them 5 seconds to make a quick judgement that a player is linked to a RMT remove items/isk make them go negative without even first questioning the transaction, and then over a week likely to figure it out based on my last ticket I put in about having issues with Hours for plex took them like a week to even respond.
I think what most people here are telling you is that your approach to the problem is not going to solve your problem.
Do you want your ISK back? If you do, you need to understand that your transactions were suspicious enough to trigger a response from CCP. If their response was not a correct one (as you've suggested), then you need to send them another email or better yet call them and inform them that you believe that they have made a mistake and that you'd like your case to be reviewed and that you'd be more than willing to assist them in anyway you can. You are innocent after all and you have nothing to hide, right?
Don't be a smartass. Don't act like a lawyer or a cop.
Be nice to them and patient with them. It's much easier to help someone when they aren't acting like an assh*le.
If they've made a mistake they are more eager than you to correct that mistake.
The fact is that they don't have to prove anything to you or show you any evidence. Your subscription allows you access to the game not what your character has, says, or does; they also reserve the right to terminate your subscription without compensating you even if you have 364 more days on your year's sub.
CCP is aggresive when it comes to RTM because it competes with their PLEX scheme and they have made mistakes in the past.
Understand what I've typed above, meditate on it, and then begin the process of getting your ISK back.
Thanks, well my problem is the lack of evidence they have, I understand they have a right to kick, suspend,ban, or remove any items they want as per TOS, but I do not feel they made the right choice leaving my account at negative 600 million ISK for 3-4 days now and still have not respond to the ticket I put in.
Perhaps a transaction finally involved illegal goods, I wouldn't have any idea, but if it was any transaction from anyone I know of or outside corp alliance, then I am going to make sure they pay back my ISK I really don't care how or I will be hiring people to deal with them in game and make them wish they would have never made a trade of illegal goods to me which is why I need to find out what transaction it is that went bad.
I filed a ticket like 2 days ago now, I have yet to get a response, and my last ticket took over a week to get an answer from.
I already provided with what I know, and if I actually engage in RMT myself I would not have made this big of a deal about it because I would have known it was well deserved, but yes you are right there is nothing to hide so I would be happy to give them information if asked for information on the transaction.
Is there actually a phone number where I can call CCP for customer service, I thought the service was in IceLand or something because I know that this ticket is likely going to take 7 days or longer to get a response.
It isn't that big of an issue for now because I had a Real Life friend help me out with getting my accounts all paid up and getting me out of negative ISK, but now I need to reclaim what is still due to me so I can repay them back if this makes sense so I really hope that CCP will fix this mistake they made and hopefully if there was foul transactions involved they get the people responsible for it down to where it started.
Then you have to wait it out and it will take time so be patient.
I don't imagine that they have a huge staff that can handle the type of problem that you are having and it's human nature not to want to admit you've made a mistake so expect them to give your account a hard look.
I could of sworn there was a number that you can call but I can't find it.
It's nice that you have friends helping you out. If this happend to me they might as well ban me. You can't buy ammunition. You can't upgrade your clone. No manufacturing. No selling on the market. Even contracts cost money to create.
Maybe CCP should give more details or at least specific details when they take action against a customer.
Actually, I don't believe they offer any sort of phone support, all done via the ticket system, maybe some emails, never got one though.
Now let's hope they don't decide to remove ISK from all your friends because they are supporting a "known" RMT'er.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
Nah none of us knowingly do transactions with (RMT) or illegal trading in EVE, but it sure is a lesson learned from doing direct station trades with people because if someone ends up being involved with a RMT activity the other player gets punished.
So I am not sure if its True or not but my friends recommend that I do all transactions through Contracts now just in-case someone is involved with illegal RMT, this way its a valid contract they get the item, I get the ISK, or whatever goods they are trading me and they say CCP won't get involved with contract trades compared to a station trade because CCP doesn't get involved with contracts, or scams that occur from contracts you read carefully before you accept it.
Still waiting for a response, from CCP on the incident likely going to be waiting a week or more just for an answer on a ticket, but hey lets hope that the next billion ISK I sell CCP Doesn't accuse me of being involved with a RMT again because yesterday just after bringing back online all 5 of my accounts I managed to make 400 million ISK in less than a day of playing.
Ahnog
Hokey religions are no replacement for a good blaster at your side.
As in RL if you buy any goods that turn out to be stolen you the buyer lose the goods which are returned to the rightful owner and ofc you have lost the money you paid out in the first place.
However as you have stated time and time and time again, your transactions are with trusted ppl, or ppl you are on good terms with, it is then somewhat ignorant of you to not have some inkling of how these ppl do their business, unless your turning a blind eye and don't care where the cash comes from.
Yes but I believe in Real Life the person arrested for selling those illegal goods would be legally responsible to pay the person back.
I do care where the goods came from if someone I knew was knowingly buying isk, or items illegally to trade them to me in a transaction I would not do a trade, or contract with the said person to begin with even if it involved me trading a ship to them for 0 ISK, or items and getting the items a week or a month later.
However it is not my responsibility as a player to know that every transaction is Legal or not, CCP are the ones that need to stop the illegal bots, and sellers before they put the cash or goods in the economy and a player such as myself ends up with them.
Lets say for example, I put an (Ibis) which is worth like 5k ISK up for 5 Billion Isk in a contract, I post in chat, and someone buys it, its a legit trade even if that 5 Billion Isk was illegaly paid for by a gold seller or something of course no one is going to do a transaction like this in their right mind, but just a perfect example of what should be legal, and where CCP should not in my opinion overstep their bounds especially when it is a first time that a player has ever had a transaction like this on the account in years. This is the exact reason I am going to cut back on player to player trading and start to contracts because all my friends are telling me it is the best way to avoid looking like a RMT person.
Even if I was involved with an illegal gold farmer on the internet which I am not but for all purposes lets say I was then I would simply demand that they legally pay me the order without illegally obtained goods, or I contact my credit-card issuer for failure to deliver products, with the amount of transactions I do on the internet the $75 a month I spend in EVE alone for the account subscriptions I am sure they would be more than happy enough to return the money paid therefore no loss.
But anyways seriously I need to buy gold?
http://imgur.com/NV55tKm This is all from today and I still am not done yet.
I just really don't like how long it takes CCP to respond to tickets or fix problems like this.