Hacked twice, bye Arenanet!

abel1964

One advice to every one in this game: I've NEVER been hacked in any other games i played, and i'm a veteran player of mmo's.

In this game, i got hacked not ONCE but TWICE.

 

At the first time, support restored my itens and gold, but, at the second time that i got hacked, i got this response:

 

"As previously stated, we cannot perform a second restoration. The reason is because it will negative impact the economy of the game."

 

Now, i payed for the game, played the game, and now i have to quit the game because of the lack of security that this company offers to custommers.

 

How can i still playing this game, work to get money and itens again and be hacked for the third time ina few weeks?

 

The funny thing is that the company can't even defend itself and players from hacks, but is careful about the "impact in the economy of the game".

 

Thanks Arenanet, the WORST custommers service that i ever saw.

Dakeru

Originally posted by abel1964

One advice to every one in this game: I've NEVER been hacked in any other games i played, and i'm a veteran player of mmo's.

In this game, i got hacked not ONCE but TWICE.

 

At the first time, support restored my itens and gold, but, at the second time that i got hacked, i got this response:

 

"As previously stated, we cannot perform a second restoration. The reason is because it will negative impact the economy of the game."

 

Now, i payed for the game, played the game, and now i have to quit the game because of the lack of security that this company offers to custommers.

 

How can i still playing this game, work to get money and itens again and be hacked for the third time ina few weeks?

 

The funny thing is that the company can't even defend itself and players from hacks, but is careful about the "impact in the economy of the game".

 

Thanks Arenanet, the WORST custommers service that i ever saw.

Did you have ip check / email verification enabled?

It's simply not possible for someone to hack you with this enabled unless they hacked your email too.

rojoArcueid

Originally posted by abel1964

One advice to every one in this game: I've NEVER been hacked in any other games i played, and i'm a veteran player of mmo's.

In this game, i got hacked not ONCE but TWICE.

 

At the first time, support restored my itens and gold, but, at the second time that i got hacked, i got this response:

 

"As previously stated, we cannot perform a second restoration. The reason is because it will negative impact the economy of the game."

 

Now, i payed for the game, played the game, and now i have to quit the game because of the lack of security that this company offers to custommers.

 

How can i still playing this game, work to get money and itens again and be hacked for the third time ina few weeks?

 

The funny thing is that the company can't even defend itself and players from hacks, but is careful about the "impact in the economy of the game".

 

Thanks Arenanet, the WORST custommers service that i ever saw.

this does not make you immune to hacks. Being careless will get you hacked. If they were that bad as you say, how havent i been hacked? How is it that the vast majority of the players havent been hacked? And so suddenly you come here with a single post on that random old account claiming things. Be more careful next time and you wont get hacked.

 

They helped you once and you didnt seem to care for the security of your account after it was recovered.

PaRoXiTiC

Best solution to this is stop buying gold online. Don't act like you don't either.

Warlyx

Joined: 7/05/06
Posts: 1

nuff said

kidtigga

lol i was also hacked twice and given the same response

Betakodo

Originally posted by Skuall

Joined: 7/05/06
Posts: 1

nuff said

Not really.

Op, update your anti-virus, run a scan on full. If it finds something, remove it and change your passwords. Either that or if you're sharing an account with someone, maybe that's it. Funny Guild Wars 1 story, this guy was saying he played Guild Wars 1 and he kept finding random items in his bank vault he didn't put there. He even "Found" a rare expensive black dye and immediately sold it for big bucks (At the time). He was sharing an account with someone...

Deathenger

Said it a million times.... YOUR FAULT YOUR FAULT YOUR FAULT....

MadDemon64

So Arena Net is responsible for you being hacked?

I'll chalk this up to you refusing to admit that you might have downloaded something that caused your computer to be hacked, thus making this entire situation your fault, inadvertently or otherwise.

lugal

Originally posted by Betakodo

Not really.

Op, update your anti-virus, run a scan on full. If it finds something, remove it and change your passwords. Either that or if you're sharing an account with someone, maybe that's it. Funny Guild Wars 1 story, this guy was saying he played Guild Wars 1 and he kept finding random items in his bank vault he didn't put there. He even "Found" a rare expensive black dye and immediately sold it for big bucks (At the time). He was sharing an account with someone...

Betakodo, you fell for a troll post by a troll.

nate222

Ugh, I actually created an account so I could login and tell you that you didn't get hacked. You're probably reckless and clicked some flashy banner ad promising free stoofs ingame and they phished you.

Hacking implies some form of exploiting a weakness in ANet's code. That didn't happen. One way or the other you freely handed your information over to them.

laokoko

I don't think they should restore account.

Too many people pretend to be hacked, sell of their account, and get their account restored.  It's seen widely in Diablo 3.

negativf4kk

My personal opinion 90% of hacks done by the player`s friend or by the player itself. So look around who you play with.

Xyire

Anet did have a database compromise way back 2 months after the games launch.  I had stopped playing GW2 after a week or two from launch, just not my cup of tea, however my account was "hacked" during this incident and I received an email from arenanet saying something about some other ip trying to log into my account.  

 

That being said, I logged into my account (they required i change my password) and nothing was missing.  Scary that they had their security breached, but they shut down my acct before anything could go wrong and notified me.  I find it difficult to believe you got hacked and their player protection did nothing to stop the hacker when their protections were robust enough to stop actual hackers back when it came out.  

 

Likely talk to your friends or others you gave your password to.

The.agG

It's simply impossible to be hacked in GW2 with their e-mail verification unless both his GW2 account and the e-mail get hacked which means that the fault is with OP.

Betaguy

Originally posted by PaRoXiTiC
Best solution to this is stop buying gold online. Don't act like you don't either.

^This

dreamscaper

How did they get past your two-factor authentication/one-time password?

Dakeru

Originally posted by Xyire

Anet did have a database compromise way back 2 months after the games launch.  I had stopped playing GW2 after a week or two from launch, just not my cup of tea, however my account was "hacked" during this incident and I received an email from arenanet saying something about some other ip trying to log into my account.  

 

That being said, I logged into my account (they required i change my password) and nothing was missing.  Scary that they had their security breached, but they shut down my acct before anything could go wrong and notified me.  I find it difficult to believe you got hacked and their player protection did nothing to stop the hacker when their protections were robust enough to stop actual hackers back when it came out.  

 

Likely talk to your friends or others you gave your password to.

I think you are confusing something here. Anet wasn't hacked - they were getting seriously spammed with Chinese log in attempts.

The Chinese had bought a list of known email addresses from the black market  along with passwords used on other games and they checked if they could find any matches - and they found plenty.

 

The email you received is a security setting that everyone should have enabled. When the Chinese try to log into your account you will receive an email about an unknown ip trying to gain access and it will ask you to either change your password or confirm, in the unlikely case that you moved to China.

 

This is why it's not possible to get hacked on GW2 - unless a pc is so infested with trojans that the RMT even got a hold of the email account. 

sumdumguy1

I could understand the concern and frustration of the OP, if this is true, which I  do have some doubts, but I do need to support my fellow posters with more than a few posts and recently created accounts in their comments, this really sounds like its your fault and they have also pointed out the measures in place required to have your account hacked.  There are precautions you should have taken, again, if this is true.

Kenaoshi

Please, take your time to change the password on your email account that your registered your gw2 account, other games that you may have registed in this email may also be compromised!!!!!!!!!!

abel1964

To the "smart" guys that says that is my fault if i was hacked, take a look at the GW2 foruns and see A LOT of people complaining about that, only in the first page there are FIVE guys copmplainig about that, one guy was hacked FOUR times.

 

I"ve been playing mmos for like 12 years, played AoC, Lotro, Wow, Rift, Warhammer, and A LOT of other games, actually playing ESO and it NEVER happened to me. I've NEVER been hacked before.

 

And to the other "smart" guys that enter in a post to say what them "suppose": No, i never bought gold online.

Pepeq

Originally posted by MadDemon64

So Arena Net is responsible for you being hacked?

I'll chalk this up to you refusing to admit that you might have downloaded something that caused your computer to be hacked, thus making this entire situation your fault, inadvertently or otherwise.

I'm so glad financial institutions don't take a similar stance as you... sorry dude, it's your fault your identity was stolen.  Chock it up to lesson learned.  Oh btw, you owe us an overdraft fee.  Our collectors will be calling you shortly.

 

It is true ArenaNet said they really didn't have a system in place for restoring one's character et al.  They warned everyone up front about this at release.  However, it is not the user who is being hacked, it's actually ArenaNet that is getting hacked into.  Granted they may be using some information gathered from another site, but the reality is, all your gold et al is sitting on their servers, not your machine.  So to suggest that they have no responsibility to protect your account is absurd.   If the content was stored client side, the only way it could be stolen is if they logged into your machine.  A much harder task to do considering it's not running 24/7 for the most part like a game server is.

 

It's really a lot like going to WalMart... there's the store, all you need is a login ID and a password.  Basically anyone can take anything with those two things, no questions asked.  And you have 24/7/365 to keep trying until you get one that works.

 

What they need to do is node-lock your access to your machine.  A lot of high end software used to have dongles, then they switch to NIC card ID numbers.  Unique to your machine and your machine alone.  The problem with logging in to any site via the internet is that there is no proof that the person is who they say they are.  Passwords are a really poor way of proving who you are.  Hardware locks on the other hand may be a pain in the butt, but they do one thing that passwords do not, they limit access based on your machine, not your login credentials.

 

I think they need to fundamentally rethink game access in general.  And when I say they, I mean all of the developers.  The more they keep creating their own little launchers that tie in multiple games into a single interface, the more they open up you, the consumer to being hacked.  They've done very little in regards to protecting your information but have done a great deal towards making it easier for someone to access all your accounts in a single shopping stop.

delta9

after being hacked the first time why didnt you enable 2-factor authentication? it really is not their fault if you didnt lock down your account safely

Sovrath

Originally posted by abel1964

To the "smart" guys that says that is my fault if i was hacked, take a look at the GW2 foruns and see A LOT of people complaining about that, only in the first page there are FIVE guys copmplainig about that, one guy was hacked FOUR times.

 

I"ve been playing mmos for like 12 years, played AoC, Lotro, Wow, Rift, Warhammer, and A LOT of other games, actually playing ESO and it NEVER happened to me. I've NEVER been hacked before.

 

And to the other "smart" guys that enter in a post to say what them "suppose": No, i never bought gold online.

And did you have the e-mail notification "on" when someone tries to log into your account?

ichihaifu

Silly OP.

If you really are a veteran MMO player then you should know better that your account wont be hacked because company does not offer you enough protection, but because your personal belongings are not your personal belongings to begin with anymore. (or you dont take advantage of the security the company provides)

(email, mainly)

So now, I'd start by cleaning pc and then working your way through basic email security things that are pretty well known, but in case you dont know, I'd start googling.

 

 

Also there wont be too many posts on GW2 forums to begin with because there isnt too much to discuss. Obviously that means most of the posts that end in the forums are either complaints or support requests.

Pepeq

Hmm... this just popped into my head... what if this guys MMORPG.com account was hacked and this post is being made by somebody else?  I mean the posting history alone suggests suspicious activity due to such a long break... not much unlike those accounts being hacked on game sites that hadn't been touched for years.

Hmm...