TW have delivered the worst launch in MMORPG History.

GeezerGamer

Originally posted by TerminalDeity

Originally posted by GeezerGamer

Originally posted by TerminalDeity

Originally posted by IMPYRE

You know one thing I just don't get is when other players accept bad launches as normal and state the the rest of the base to get use to it.

Sorry, unacceptable. We all understand it is just a video game, but when you drop money into a game, you expect it to work properly. I like the one analogy where one poster stated when you buy a car, you expect it to work, but you find out you have no headlights or your ac doesn't work. You will complain.

Everyday life we go through shit like this. If your favorite restaurant is open, but doesn't have a waiter, you will complain. If your food wasn't prepared right, you bill let them know and want to speak to the manager. You go to your favorite store and find out the product they told you over the phone was in stock and it's actually not once you get there, you will complain. You go to your hotel and find out your room isn't ready, you will complain.

As a consumer it's your right, especially if you have paid money up front and don't get the service you expect, to let them know.

I know players can play both sides of the fence and give their reasons, but still, this game is not in beta anymore, it is a release and really not a new release since it's been around for a couple of years. We also know weeks down the road this will be something of the past, but it still doesn't give the excuse to be this way. For all we know, this game might even suck 3 months from now to the average mmo player.

Call most of the upset players drama queens, but if you paid for a product, you have every right to complain, but to defend it and say get use to this kind of stuff @ launch is unacceptable .

Now good things about AA, once your in, your in, the devs have squashed many little bugs since headstart and working pretty hard to get things done. I am not a big fan to F2P games, especially asian style games, but the game does get pretty interesting once you get rolling and understanding the mechanics of what kind of game it really is.

The problem with this analogy is that NO WHERE in the EULA does it guarantee that you will be able to log into the game any time you like. You don't even "own" the game. You purchased a license to use their product as THEY see fit. 

I can't believe there are still people who don't understand this simple concept.

Oh Come on! People paid for this with money and are not getting serviced rendered. It might be interesting for you to know that since most ELUA's must be acknowledged after purchase and were not available for agreement prior to money spent, they are not considered legally binding and/or are not being upheld in court in cases where challenged.

OK then, get a lawyer and do something about it. Otherwise, it's just pissing and moaning.

That thread was already made................and locked,

http://www.mmorpg.com/gamelist.cfm/game/572/view/forums/thread/421193/Dont-just-complain-report-to-the-AG.html

Besides, most people can just ask for a refund or else charge back. I was just commenting on the idea that an ELUA is a contract. It isn't.

ohioastro

I keep seeing this defense:  "If you have a character on an overpopulated server it's your fault".

Come on.  People were supposed to know that they were making a mistake when they picked the only servers available to them during the headstart period?  They were supposed to know not to burn their initial items on characters because they could predict that the publisher would be incompetent and that it'd be difficult to even log onto those servers?  Entire guilds were supposed to have these psychic powers?

This is worse than a typical launch because they will need a dramatic rethinking of core game design features to fix the problems that they are seeing.

Evelknievel

Originally posted by TerminalDeity

Originally posted by GeezerGamer

Originally posted by TerminalDeity

Originally posted by IMPYRE

You know one thing I just don't get is when other players accept bad launches as normal and state the the rest of the base to get use to it.

Sorry, unacceptable. We all understand it is just a video game, but when you drop money into a game, you expect it to work properly. I like the one analogy where one poster stated when you buy a car, you expect it to work, but you find out you have no headlights or your ac doesn't work. You will complain.

Everyday life we go through shit like this. If your favorite restaurant is open, but doesn't have a waiter, you will complain. If your food wasn't prepared right, you bill let them know and want to speak to the manager. You go to your favorite store and find out the product they told you over the phone was in stock and it's actually not once you get there, you will complain. You go to your hotel and find out your room isn't ready, you will complain.

As a consumer it's your right, especially if you have paid money up front and don't get the service you expect, to let them know.

I know players can play both sides of the fence and give their reasons, but still, this game is not in beta anymore, it is a release and really not a new release since it's been around for a couple of years. We also know weeks down the road this will be something of the past, but it still doesn't give the excuse to be this way. For all we know, this game might even suck 3 months from now to the average mmo player.

Call most of the upset players drama queens, but if you paid for a product, you have every right to complain, but to defend it and say get use to this kind of stuff @ launch is unacceptable .

Now good things about AA, once your in, your in, the devs have squashed many little bugs since headstart and working pretty hard to get things done. I am not a big fan to F2P games, especially asian style games, but the game does get pretty interesting once you get rolling and understanding the mechanics of what kind of game it really is.

The problem with this analogy is that NO WHERE in the EULA does it guarantee that you will be able to log into the game any time you like. You don't even "own" the game. You purchased a license to use their product as THEY see fit. 

I can't believe there are still people who don't understand this simple concept.

Oh Come on! People paid for this with money and are not getting serviced rendered. It might be interesting for you to know that since most ELUA's must be acknowledged after purchase and were not available for agreement prior to money spent, they are not considered legally binding and/or are not being upheld in court in cases where challenged.

OK then, get a lawyer and do something about it. Otherwise, it's just pissing and moaning.

Which if you paid money for, gives every reason too.

But let's look at this very simple.

The devs were not ready and drop the ball. Yeah we can move on, but players don't forget and you will lose maybe not all, but some that were interested in this title. As stated, 3 months down the road, this game could just be another Darkfall which isn't bad at all for the niche player base, but it could be a whole lot more if executed properly.

JDis25

This is also the first F2P launch of this caliber, and without a possibility of server merge atm. It really isn't unexpected.

 

That being said, a couple more servers at launch would have been a better idea.

Callidor

I feel for ya OP. Your story read EXACTLY like my experience. 

Now listen up. EVERY single person that has and will attack you on this thread are all the same. These are the people who were simply lucky enough to not have our problem, they were lucky enough to get land and levels. And now they're being childish and thumbing their noses at you under the guise that some how they're "tougher gamers". Do not let their petulant antics get to you. TONS of people had the exact same experience we had. I have had many conversations with people just like you. Again don't let these chest beating blowhards work their negativity on you. You're right to be disappointed.

 

                                                                                     

Cymdai

How did you folks forget about FFXIV?

AO and Vanguard were certainly atrocious, but for this to not even be mentioned is mind-blowing.

Sovrath

Originally posted by Divion

 

 

I can only hope they are hit where it counts -- in the wallet, over this.

So nasty.

In any case how exactly is this different from World of Warcraft's launch?

kartool

Originally posted by impyre

You know one thing I just don't get is when other players accept bad launches as normal and state the the rest of the base to get use to it.

Sorry, unacceptable. We all understand it is just a video game, but when you drop money into a game, you expect it to work properly. I like the one analogy where one poster stated when you buy a car, you expect it to work, but you find out you have no headlights or your ac doesn't work. You will complain.

Everyday life we go through shit like this. If your favorite restaurant is open, but doesn't have a waiter, you will complain. If your food wasn't prepared right, you bill let them know and want to speak to the manager. You go to your favorite store and find out the product they told you over the phone was in stock and it's actually not once you get there, you will complain. You go to your hotel and find out your room isn't ready, you will complain.

As a consumer it's your right, especially if you have paid money up front and don't get the service you expect, to let them know.

I know players can play both sides of the fence and give their reasons, but still, this game is not in beta anymore, it is a release and really not a new release since it's been around for a couple of years. We also know weeks down the road this will be something of the past, but it still doesn't give the excuse to be this way. For all we know, this game might even suck 3 months from now to the average mmo player.

Call most of the upset players drama queens, but if you paid for a product, you have every right to complain, but to defend it and say get use to this kind of stuff @ launch is unacceptable .

Now good things about AA, once your in, your in, the devs have squashed many little bugs since headstart and working pretty hard to get things done. I am not a big fan to F2P games, especially asian style games, but the game does get pretty interesting once you get rolling and understanding the mechanics of what kind of game it really is.

If people want to gamble with their money on an incomplete product, then they have to be prepared for best and worst case scenarios. If someone is really unhappy, then fight for a refund. Coming to message boards and complaining about it won't actually do anything to resolve the situation. 

Callidor

Originally posted by kartool

Originally posted by impyre

You know one thing I just don't get is when other players accept bad launches as normal and state the the rest of the base to get use to it.

Sorry, unacceptable. We all understand it is just a video game, but when you drop money into a game, you expect it to work properly. I like the one analogy where one poster stated when you buy a car, you expect it to work, but you find out you have no headlights or your ac doesn't work. You will complain.

Everyday life we go through shit like this. If your favorite restaurant is open, but doesn't have a waiter, you will complain. If your food wasn't prepared right, you bill let them know and want to speak to the manager. You go to your favorite store and find out the product they told you over the phone was in stock and it's actually not once you get there, you will complain. You go to your hotel and find out your room isn't ready, you will complain.

As a consumer it's your right, especially if you have paid money up front and don't get the service you expect, to let them know.

I know players can play both sides of the fence and give their reasons, but still, this game is not in beta anymore, it is a release and really not a new release since it's been around for a couple of years. We also know weeks down the road this will be something of the past, but it still doesn't give the excuse to be this way. For all we know, this game might even suck 3 months from now to the average mmo player.

Call most of the upset players drama queens, but if you paid for a product, you have every right to complain, but to defend it and say get use to this kind of stuff @ launch is unacceptable .

Now good things about AA, once your in, your in, the devs have squashed many little bugs since headstart and working pretty hard to get things done. I am not a big fan to F2P games, especially asian style games, but the game does get pretty interesting once you get rolling and understanding the mechanics of what kind of game it really is.

If people want to gamble with their money on an incomplete product, then they have to be prepared for best and worst case scenarios. If someone is really unhappy, then fight for a refund. Coming to message boards and complaining about it won't actually do anything to resolve the situation. 

You are mistaken sir. This debacle was Trions fault for knowing ahead of time about the population issues at hand, and being cheap. They knew the rush was comin, the players on the forums suggested many different ways to fix issues before hand. Trion knew they would need more servers. But they were being cheap and not in the slightest bit proactive. And not only that I would go so far as to say they purposefully sold the founders pack on the principal of exclusivity knowing full well that a lot of peoples expectations were when purchasing the founders pack. It was a blatant cash grab with no regard for their playerbase. They should be ashamed.

Shodanas

I do not play AA so i don't have first hand experience. However, i see someone expressing valid points only to be jumped by the fan boy brigade voicing the classic argument: hey, that other fish stunk way more than ours. So, shut up! 

 

Hilarious.

GeezerGamer

Originally posted by Sovrath

Originally posted by Divion

 

 

I can only hope they are hit where it counts -- in the wallet, over this.

So nasty.

In any case how exactly is this different from World of Warcraft's launch?

Because it's 2014 not 2004. Been around this block too many times to still be giving it a pass.

DamonVile

Originally posted by Sovrath

Originally posted by Divion

 

 

I can only hope they are hit where it counts -- in the wallet, over this.

So nasty.

In any case how exactly is this different from World of Warcraft's launch?

I think the answer to that is simple....short selective memories.

Cryptor

I played every mmorpg other than Ultima Online and been there for most launches.  This is the first time I cannot get in at all to play.  I am on day 5 right now of trying to log in.  The problem is that I usually have 3-4 hours to play each evening and our queues are double that.

I have to say I really like the game, but it just won't let me in to play.  Everyone is far ahead of me in lvling by now.  I think not being able to play for 5 days is beyond of what's acceptable when you pay $150 for a mmorpg.  Even if I do get in in the next couple of days I am already discouraged from playing as everyone I know is going to be racing to 50 in the next few days and I will be finally logging in on my lvl 10...

For $150 I can get a lot of games that do let me play at least.  For this much money you can easily get multiple mmorpgs that actually work.

It's a good game,in fact imho it's one of the best mmorpgs out there right now if you can log in.  But unfortunately I can't and thus filed a ticket for refund.  If you have the patience for these queues, and the time for themm I do suggest you check this game out though.

 

Distopia

Once I fixed the issue with disk usage the queue was short (Under 20 mins) and the game ran silky smooth all night. Some of the best Tab target combat I"ve played in a long time.

kartool

Originally posted by Callidor

Originally posted by kartool

Originally posted by impyre

You know one thing I just don't get is when other players accept bad launches as normal and state the the rest of the base to get use to it.

Sorry, unacceptable. We all understand it is just a video game, but when you drop money into a game, you expect it to work properly. I like the one analogy where one poster stated when you buy a car, you expect it to work, but you find out you have no headlights or your ac doesn't work. You will complain.

Everyday life we go through shit like this. If your favorite restaurant is open, but doesn't have a waiter, you will complain. If your food wasn't prepared right, you bill let them know and want to speak to the manager. You go to your favorite store and find out the product they told you over the phone was in stock and it's actually not once you get there, you will complain. You go to your hotel and find out your room isn't ready, you will complain.

As a consumer it's your right, especially if you have paid money up front and don't get the service you expect, to let them know.

I know players can play both sides of the fence and give their reasons, but still, this game is not in beta anymore, it is a release and really not a new release since it's been around for a couple of years. We also know weeks down the road this will be something of the past, but it still doesn't give the excuse to be this way. For all we know, this game might even suck 3 months from now to the average mmo player.

Call most of the upset players drama queens, but if you paid for a product, you have every right to complain, but to defend it and say get use to this kind of stuff @ launch is unacceptable .

Now good things about AA, once your in, your in, the devs have squashed many little bugs since headstart and working pretty hard to get things done. I am not a big fan to F2P games, especially asian style games, but the game does get pretty interesting once you get rolling and understanding the mechanics of what kind of game it really is.

If people want to gamble with their money on an incomplete product, then they have to be prepared for best and worst case scenarios. If someone is really unhappy, then fight for a refund. Coming to message boards and complaining about it won't actually do anything to resolve the situation. 

You are mistaken sir. This debacle was Trions fault for knowing ahead of time about the population issues at hand, and being cheap. They knew the rush was comin, the players on the forums suggested many different ways to fix issues before hand. Trion knew they would need more servers. But they were being cheap and not in the slightest bit proactive. And not only that I would go so far as to say they purposefully sold the founders pack on the principal of exclusivity knowing full well that a lot of peoples expectations were when purchasing the founders pack. It was a blatant cash grab with no regard for their playerbase. They should be ashamed.

Regardless of TW's business practices, it's the consumers choice to drop money on an unreleased product. It's up to people to be responsible with their money and make smart purchases and smart choices. On top of that anyone who bought patron status after headstart had started, they were well aware of the population issues. I'm not saying TW hasn't dropped the ball, what I am saying is buyer beware. TW never forced anyone to give them money. If they're unhappy with the product, get a refund. Complaining about it here does nothing to resolve the situation.

Retired

Stopped reading after the bold yellow text.

Callidor

Originally posted by kartool

Originally posted by Callidor

Originally posted by kartool

Originally posted by impyre

You know one thing I just don't get is when other players accept bad launches as normal and state the the rest of the base to get use to it.

Sorry, unacceptable. We all understand it is just a video game, but when you drop money into a game, you expect it to work properly. I like the one analogy where one poster stated when you buy a car, you expect it to work, but you find out you have no headlights or your ac doesn't work. You will complain.

Everyday life we go through shit like this. If your favorite restaurant is open, but doesn't have a waiter, you will complain. If your food wasn't prepared right, you bill let them know and want to speak to the manager. You go to your favorite store and find out the product they told you over the phone was in stock and it's actually not once you get there, you will complain. You go to your hotel and find out your room isn't ready, you will complain.

As a consumer it's your right, especially if you have paid money up front and don't get the service you expect, to let them know.

I know players can play both sides of the fence and give their reasons, but still, this game is not in beta anymore, it is a release and really not a new release since it's been around for a couple of years. We also know weeks down the road this will be something of the past, but it still doesn't give the excuse to be this way. For all we know, this game might even suck 3 months from now to the average mmo player.

Call most of the upset players drama queens, but if you paid for a product, you have every right to complain, but to defend it and say get use to this kind of stuff @ launch is unacceptable .

Now good things about AA, once your in, your in, the devs have squashed many little bugs since headstart and working pretty hard to get things done. I am not a big fan to F2P games, especially asian style games, but the game does get pretty interesting once you get rolling and understanding the mechanics of what kind of game it really is.

If people want to gamble with their money on an incomplete product, then they have to be prepared for best and worst case scenarios. If someone is really unhappy, then fight for a refund. Coming to message boards and complaining about it won't actually do anything to resolve the situation. 

You are mistaken sir. This debacle was Trions fault for knowing ahead of time about the population issues at hand, and being cheap. They knew the rush was comin, the players on the forums suggested many different ways to fix issues before hand. Trion knew they would need more servers. But they were being cheap and not in the slightest bit proactive. And not only that I would go so far as to say they purposefully sold the founders pack on the principal of exclusivity knowing full well that a lot of peoples expectations were when purchasing the founders pack. It was a blatant cash grab with no regard for their playerbase. They should be ashamed.

Regardless of TW's business practices, it's the consumers choice to drop money on an unreleased product. It's up to people to be responsible with their money and make smart purchases and smart choices. On top of that anyone who bought patron status after headstart had started, they were well aware of the population issues. I'm not saying TW hasn't dropped the ball, what I am saying is buyer beware. TW never forced anyone to give them money. If they're unhappy with the product, get a refund. Complaining about it here does nothing to resolve the situation.

Actually I had to get a chargeback. According to Trion, it was "outside their refund policy".

ZoeMcCloskey

Firstly I love Anarchy Online.

Second I see you didn't have it in your list.

Third that is why you say Archeage is worst, it would be hard for anyone to top the Anarchy Online launch disaster, at least imho.

SirBalin

Sad that post's like this may actually influence others...the game has had a great launch.  The ques suck, however...a game like this can't add more servers as you can't one day merger servers because of land grabs.  The game will thin out in a month or two and the ques will go away.  Great launch...and I'm far from a fan boy...I hate tab target gamtes, but they've done well here.

Rollermint

Wow...played so many MMOs and you still haven't learnt to generally avoid MMOs at launch?

The AA launch woes and issues has nothing over older MMO launches, particularly AO.

 

MMOGamer71

Originally posted by Sovrath

Originally posted by Divion

 

 

I can only hope they are hit where it counts -- in the wallet, over this.

So nasty.

In any case how exactly is this different from World of Warcraft's launch?

One released in 2004 when few knew what a MMO was and MMO's and zero track record.

One released in 2014 when most if not all gamers know what a MMO is and MMO's have been released by the hundreds including two from the company that released AA.

Sovrath

Originally posted by GeezerGamer

Originally posted by Sovrath

Originally posted by Divion

 

 

I can only hope they are hit where it counts -- in the wallet, over this.

So nasty.

In any case how exactly is this different from World of Warcraft's launch?

Because it's 2014 not 2004. Been around this block too many times to still be giving it a pass.

Or, you can make the leap (or is that expecting too much?) and realize that a LOT of players is a LOT of players.

In any game. 

And you know what? while players are crying and wailing there are huge lines of people who just queue up and wait their turn.

doesn't matter the year, if a game can only accommodate so many players then that's what it can accommodate.

Just wait your turn like any adult.

JJ82

FYI your list of launches you have experienced is missing the worst known launches in history.

UO launched and was mostly unplayable for over a month.

Anarchy Onlines launch was so bad that less than 10k of the over 100k that bought the game stayed past that first month and didn't actually fix "most" of the problems until the first expansion was released a YEAR later.

Anyway, the launch is only bad because Trion is such a crap company that it chose not to launch with more servers than they had in RUSSIA which is a far smaller market.....oh and not convincing XL that their F2P conversion is horrible and is failing in other markets for a reason.

JJ82

Originally posted by Sovrath

Originally posted by GeezerGamer

Because it's 2014 not 2004. Been around this block too many times to still be giving it a pass.

Or, you can make the leap (or is that expecting too much?) and...

 Same'ol excuses, different MMO.

How about we stop making them, demand quality, and perhaps we may actually see an MMORPG do well for more than a year or two for a change.

Crazy idea huh? Holding a company up to a standard and telling them they better do it or lose them as a customer.

jaybird50

Agree with OP.

AO was a rough launch but there is a huge difference. TW had the EXACT number of people that were going to play in the headstart.

Also AO launched over a decade ago. You would think that the many shakey launches that have happened between then and now would give forbearance on crappy launches.

This type of greed and mis-management from a company does not bode well for gamers. I think "we" the gaming community have become so used to excuses for poor customer service and performance.  Producers of games laugh there way to the bank having lined there pockets with money that should have gone to better planning and deployment. BUT they know that gamers (not unlike heroin addicts) will eventually shut up and take it and settle down once they see some shiney loot.

I have started two different technology companies that had succesful software launches on day 1 to millions of users. I promise you that MMO launches do not have to be like this. If the majority of us had the balls to boycott a studio after greedy maneuvers we would all be better off in the long run.

This type of business model and transaction (the pre-pay model) is unique to digital distribution and would not be acceptable in any other industry if the delivered results were a disaster. Why should we stand for it?

So as one heroin addict to another I am going to live through the shakes and the cold sweats to boycott this game even though I really wanted its fix. 

Make them earn us.