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Steam has to go..
psiic
Member RarePosts: 1,642
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But...but...I like Steam
I've only had one problem with steam a few years ago.
I was patient, they resolved my problem in a day and from then on it's been a great tool to get games easily.
Oh sure, I'd rather buy the box but since that is pretty rare "nowadays", steam has been a good tool.
Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w
Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547
Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo
Sounds like half a story to me...but.
I have never had any problems...ever. Steam has done a ton to keep PC gaming alive.
You are never gonna get me to join you to "take down Steam" or whatever. Need more than you story...sorry.
"This may hurt a little, but it's something you'll get used to. Relax....."
What was the amount of time you waited after the email responses? Considering the usual patience of an internet user i'm willing to bet it was less than 24 hours and probably on a weekend. Of course they have measures in place to keep people from doing charge-backs that's good business, sounds like you talked to paypal more than Steam from what I gather.
Haha.
No.
Waiting for:
The Repopulation
Albion Online
If they were clearly in the wrong closing the case would seem like your admitting being in the wrong. I would have left it opened. After the investigation I'm sure they could not legally keep your account locked if they were found to be in the wrong by Paypal. I would file a complaint with the BBB also.
It's pretty clear you have a Paypal receipt showing you paid for the game. Steam is obligated to honor that. There are also news companies who have a consumer fraud division. This would b a good investigative story.
"We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa "We don't see things as they are, we see them as we are." SR Covey
Don't forget emotional trauma...
"This may hurt a little, but it's something you'll get used to. Relax....."
That is total nonsense.
Not saying the guys a liar..i mean, I really don't know.
But I'm not buying any sob story just like that either.
Do you guys just buy into everything you read on the internet?
This is why I've slowly been pulling away from Steam whenever possible. Given a choice between GOG and Steam, I always choose GOG. In fact, I've re-purchased some items I own on Steam through GOG, only when they're heavily discounted of course.
Still Steam has a lot of financial muscle and clout with the industry, and to be honest I like a lot of what they're doing. Steambox, SteamOS, Big Picture... all very good stuff to advance PC gaming, giving it the ease of use of console gaming while still maintaining the flexible, open platform style of the PC.
I will say that their TOS is a lot of BS though. In a straight up legal fight with somebody who has the right attorney (or possess legal knowledge themselves) and the perseverance to cut through all the red tape and delay tactics many corporations like to use, I honestly feel they'd lose big time.
Deny the purchase of new software through them? That they could do, and do legally. Deny access to software already purchased? Absolutely not. That's akin to Wal-Mart banning you from their stores, then coming to your house to remove every piece of merchandise purchased from them. I don't need to be a lawyer to understand just how stupid that entire premise is. Hell, my four year old nephew wouldn't have a problem understanding that.
The thing that gets me is that it would take very little reform to allow the 'little guys' to cut through all the corporate red tape and take companies to task for crap like this, while still allowing said companies to protect themselves from frivolous, garbage lawsuits. Yet the neo-statist, corporatist 'pubs and dems are too busy gorging themselves on taxpayer and corporate dollars, aided by the U.S. Chamber of Crony Capitalism, to give two shits about the people they're supposed to be representing and helping.
Bleh, getting too political. Sorry. Gonna go calm down for a bit.
AN' DERE AIN'T NO SUCH FING AS ENUFF DAKKA, YA GROT! Enuff'z more than ya got an' less than too much an' there ain't no such fing as too much dakka. Say dere is, and me Squiggoff'z eatin' tonight!
We are born of the blood. Made men by the blood. Undone by the blood. Our eyes are yet to open. FEAR THE OLD BLOOD.
#IStandWithVic
Valve is notorious for acts of fraud. They have a current BBB rating of F, with 495 unresolved complaints against them. Most for billing fraud. So yes, at this point i pretty much believe anything negative said about them.
I am SO scared that Steam will find out that I read your post!!
Sz
This is why I have never touched steam.
If some thing ever happens to steam. Or they decide to pull stuff like this. Or any other number of issues that can occur.
There goes all your games.
I do not like that.
-Azure Prower
http://www.youtube.com/AzurePrower
I won't base my opinion around one, or even a few, anonymous internet complainers. I don't know the OP, but I do know how people misrepresent to look more in the right when looking for sympathy.
I like Steam, and their customer service has always been fine to me, so I will trust that over random anecdotes.
I do also think that the service is very important to PC gaming right now and has a LOT to do with the resurgence of indie gaming that is saving us from the insipid accountant built games of the majors by giving space and amazing exposure to grass roots developers.
So, yeah, it might be becoming the hipster choice to shit on Steam, but I am still a fan.
You never owned a game, no more than you own music or a movie.
You, in the past, have only ever owned the physical medium (the disc or whatever).
For the game itself, you have only ever owned a license to use the media. It was never 'yours'.
Using terms like "leasing a subscription" towards downloadable product like games bought on Steam is silly.
I'm not going to comment specifically on the poster's complaint with Steam. I just don't know and no one really does.
I will say I have always had mixed feelings about using Steam. Like many gamers, I use Steam and use it often. I have over a hundred games in my library, many that I have never even played. I look forward to seasonal sales to add more games to my library I may never play. Why? Great discounts and I feel I often just love researching games and buying them more often than actually playing them. Call me crazy.
Even from the beginning I cringed at the power Steam holds over my game library. Piss them off and I can be locked out of my account. Steam goes offline , no access to my library. What happens if Steam goes out of business? People say "No, way. It can never happen.". I think we were told this about Enron also. Will Steam last forever? I play on Steam but I often feel guilty about it. In the best of circumstances I would buy all my games via GoG and never touch Steam again. As another poster mentioned, I also buy games I originally bought on Steam when I see them for sale on GoG. Long Live GoG. The sad truth is the GoG library pales in comparison to the offerings on Steam. I hate DRM but ultimately suck it up so I can play the games I want to play.
This is not a Steam specific issue. Almost any online game (especially MMORPGs) will ban your account if you dispute or issue a chargeback. The policy sucks but it's to protect them. Every time someone does something like this they have to not only pay you back the money but also a little extra (don't know how much exactly) to paypal or something along those lines.
That's just the way it is currently, I think it's something you have to accept and be aware of. Imo you should have just been patient and tried to resolve it with valve and get in phone contact with them if possible.
Disputing the transaction (even if you're in the right and there was a legitimate problem like in the OPs situation) will get your account permanently banned in almost every online game. Taking this action should be a last resort. I believe you have around 30-60 days from the purchase date to issue a chargeback. If there's a day left until you can't do it anymore you either take the loss or go for the chargeback and almost assuredly get banned.
It sucks but there's not much you can do about it I don't think.
-------
No online service is perfect. Even if you buy your games off of GoG or another site it still doesn't guarantee you access to your games if they shut down. Yes you can download and play the games without the hassle(?) of logging into anything but if you don't store the games on a hard drive or CDs (or you lose them or it gets corrupted) and GoG goes out of business you're still screwed and have no access to the games you bought. Steam claims that IF it should ever go out of business it will allow everyone to download everything from their library. And if I were to ever get banned, or Steam goes out of business and I have no way to "legally" access everything I've already paid for I have no issues getting them elsewhere.
^This.....always has been this way. Just never told to the public. Ask Microsoft about it....
"This may hurt a little, but it's something you'll get used to. Relax....."
First off been with Steam for a very long time, had 2 billing problems, mostly caused by crappy internet connection and timing out issues, submitted tickets and in both cases got a response in around 48 hours.
The problem I have with this story is the red boxes of impending doom that were supposed to popped up while he was talking to Paypal, the whole thing is a convenient narrative to a over done sob story.
I believe some elements to be true, but not the whole picture the OP is trying to paint.
LOL
Paypal are the biggest crooks of them all. Steam is a mere amateur compared to those crooks.