Trion denies officially offering a 10% discount with founders packs

thundercles

After waiting 23 for a response from trion customer support I filed a complaint with the bbb. It was over not receiving a 10% discount in marketplace purchases.

 

here is trion official response:

"Trion sincerely regrets any inconvenience experienced by the customer. The 10% Marketplace discount was not officially promoted as a benefit as it was never advertised in the ArcheAge purchase flow. As stated previously, due to technical difficulty, the time it would take to implement the 10% Marketplace discount would be too long, causing an unfair delay. The offer of a 10% Credit Pack bonus was determined to be an equitable and comparable solution. Trion does value your feedback, and will address those concerns to the extent possible in future iterations of the game."

 

Heres the context: https://goldengate.app.bbb.org/complaint/view/57305973/c/376j2n

 

 

Meant to post this is general. Not sure how it ended up in the mechwarrior thread, lol!