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Just got my new Video card from New Egg and it does not work, help--SOLVED

2

Comments

  • KiyorisKiyoris Member RarePosts: 2,130
    edited December 2015
    You're going to trust Best Buy with computer hardware more than Newegg...? Kay

    If your choices between hardware stores are Best Buy and Newegg, you need to get out more. I don't know where you live, but ask local companies or a local hardware distributor for a contact.

    You shouldn't expect to get good hardware batches from stores that sell BBQ grills and hardware in the same store. Nor should you expect to get good service from stores that only have an online presence.
  • NightliteNightlite Member UncommonPosts: 227
    Kiyoris said:
    You're going to trust Best Buy with computer hardware more than Newegg...? Kay

    If your choices between hardware stores are Best Buy and Newegg, you need to get out more. Ask local companies or a local hardware distributor for a contact.

    You really are full of yourself aren't you?


    If you could explain to me specifically why I can't buy computer hardware from newegg or amazon.. or in a pinch drive down to microcenter; I would really love to hear it.

    Personally I get the impression you think you are special and need to shop at places for special people, and in trolling this thread with your nonsense show us all how special you are.

    Dudes asking if he missed any common sense steps with his new graphics card, not your approval where he shops or what obscure forum he posts questions on.
  • KiyorisKiyoris Member RarePosts: 2,130
    edited December 2015
    Anandtech.com
    A guy who is on the Intel payroll, who appears on Intel promotional material, who serves as an Intel mouthpiece with Intel banners all over his site, should never be trusted.
  • Righteous_RockRighteous_Rock Member RarePosts: 1,234
    real quick - if you opened the box already , your out of luck
  • KiyorisKiyoris Member RarePosts: 2,130
    Nightlite said:
    Kiyoris said:
    You're going to trust Best Buy with computer hardware more than Newegg...? Kay

    If your choices between hardware stores are Best Buy and Newegg, you need to get out more. Ask local companies or a local hardware distributor for a contact.

    If you could explain to me specifically why I can't buy computer hardware from newegg or amazon.
    Why couldn't you?

     But stores with only online presence, no distributor or wholesale information, no presence in the corporate world, rarely  receive the best hardware batches. They try to get the lowest price and the lowest quality.
  • KiyorisKiyoris Member RarePosts: 2,130
    Nightlite said:

    Personally I get the impression you think you are special and need to shop at places for special people
    Not really, it shouldn't be too hard to find a shop in your region that's better than newegg or best buy. It has nothing to do with feeling special.
  • 13lake13lake Member UncommonPosts: 719
    Kiyoris said:
    Nightlite said:
    Kiyoris said:
    You're going to trust Best Buy with computer hardware more than Newegg...? Kay

    If your choices between hardware stores are Best Buy and Newegg, you need to get out more. Ask local companies or a local hardware distributor for a contact.

    If you could explain to me specifically why I can't buy computer hardware from newegg or amazon.
    Why couldn't you?

     But stores with only online presence, no distributor or wholesale information, no presence in the corporate world, rarely  receive the best hardware batches. They try to get the lowest price and the lowest quality.
    Wrong, in most cases newegg will be the cheapest esspecially with a bundle deal, as for cpu/ cpu+mobo u cannot beat microcenter.
  • NightliteNightlite Member UncommonPosts: 227
    Kiyoris said:
    Nightlite said:
    Kiyoris said:
    You're going to trust Best Buy with computer hardware more than Newegg...? Kay

    If your choices between hardware stores are Best Buy and Newegg, you need to get out more. Ask local companies or a local hardware distributor for a contact.

    If you could explain to me specifically why I can't buy computer hardware from newegg or amazon.
    Why couldn't you?

     But stores with only online presence, no distributor or wholesale information, no presence in the corporate world, rarely  receive the best hardware batches. They try to get the lowest price and the lowest quality.

    lol, someone at one these special shops sure talked a good game and relieved you of your money. You can't pick over performing chips from batch number or location, you open and test them.. I only buy new equipment, not something some sleaze bag opened and resealed.
  • KiyorisKiyoris Member RarePosts: 2,130
    Nightlite said:

    You can't pick over performing chips from batch number or location, you open and test them.. I only buy new equipment, not something some sleaze bag opened and resealed.
    I don't think you understand how hardware sales happen, newegg and best buy rely on a US distributor, you realize that right?
  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    edited December 2015
    I've had this happen before. It may be that your MoBo isn't reading the new hardware. Pull everything out of the board and reset it. Then put in the absolute bare min. like cpu, video and 1 mem stick.


    Also, when I buy components, I use build reviews to reference. I want to see if someone had successfully combined the parts I intend to use.
  • jitter77jitter77 Member UncommonPosts: 520
    I have not had trouble with amazon, new egg, or even walmart online stuff before.  I bought a new ASUS MB off of walmart online.  Not any different than going to the local PC store and spending 1.5x the amount for the same thing. 
    Best Buy will price match amazon or new egg, but their sales people are clueless.  If you know what you want then Best Buy is fine.  If you have questions then do not even bother to ask there. 

    As for your problem make sure the 2 six connectors are on different legs of the power supply.  If they are on the same one you may not be getting enough juice.  If you have a computer like HP, Dell, etc then you may have problems as well.  I have a HP and even though my new video card should have technically worked after doing some online research people could not upgrade the video card with newer ones.  So I ended up having to buy a new MB, new 90 degree SATA cables, new CPU cooler/heatsink (the HP one would not fit in the ASUS board), and I had to buy a new header for the power switch and usb stuff because HPs is all OEM junk and not a standard header. 

    In other words build your own PC or get one that uses standard stuff do not buy PCs from Dell, Hp, etc etc..
  • NightliteNightlite Member UncommonPosts: 227
    Kiyoris said:
    Nightlite said:

    You can't pick over performing chips from batch number or location, you open and test them.. I only buy new equipment, not something some sleaze bag opened and resealed.
    I don't think you understand how hardware sales happen, newegg and best buy rely on a US distributor, you realize that right?

    I think the argument you are trying to make is more EVGA vs PNY; in which case yes, not all reference cards are created equal. But honestly, where I buy my EVGA graphics card from makes no difference.

    I do a lot of business with both Ingram and Avnet, very large US distributors. The type of equipment you are referring too does not include high end gaming product. Large batch commercial product though, different story.
  • QuizzicalQuizzical Member LegendaryPosts: 25,531
    Let's not overcomplicate this.  RMA the defective card and get a replacement.
  • QuizzicalQuizzical Member LegendaryPosts: 25,531
    Torval said:
    Quizzical said:
    Let's not overcomplicate this.  RMA the defective card and get a replacement.
    Agreed, but not the 960 like he was asking about. Unless you disagree, I think that would be an expensive upgrade for very little performance increase. I think an R9 380X or 390 would be a good upgrade for the cost, but that depends on his budget which I don't remember.
    I'd assume that you could RMA a card and get another of the same model at the same price as before.  If it was a good deal apart from being defective, then getting a non-defective replacement should still be a good deal.
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  • kartoolkartool Member UncommonPosts: 520
    Avanah said:
    Kiyoris said:
    from New Egg

    your first mistake

    Actually..There is nothing wrong with Newegg. I've built my 2nd computer thru them. You just must have bad luck or don't know how to buy compatible items.

    Anyway..back to the topic:

    1. Never get an AMD.
    2. Contact Newegg and or the manufacture to solve your issue.
    3. This forum is not the best place for tech questions. Try Tomshardware.
    #2 is the only correct point here.
  • RidelynnRidelynn Member EpicPosts: 7,383
    Kiyoris said:
    Anandtech.com
    A guy who is on the Intel payroll, who appears on Intel promotional material, who serves as an Intel mouthpiece with Intel banners all over his site, should never be trusted.
    Actually Anand works for Apple now.
  • RidelynnRidelynn Member EpicPosts: 7,383

    Let's not overcomplicate this.  RMA the defective card and get a replacement.
    Ah yes, lets just ship it back because it didn't work. Good troubleshooting skills Quiz ;P
    It's by  far the easiest way to eliminate the card as a factor if you don't have another system you can drop it into. Besides, there isn't a lot that will cause a video card to not work if it's the only card in the system. Not a whole lot of troubleshooting to do.

    And if you wait outside the RMA window (usually 30 days, but sometimes it's much less), then it goes from a very easy RMA with a pretty quick turn-around with the retailer into a somewhat cumbersome and much more variable Warranty claimn with the manufacturer.
  • rojoArcueidrojoArcueid Member EpicPosts: 10,722
    Avanah said:


    1. Never get an AMD.
    Just because you dont like AMD doesnt mean NVIDIA is the law.




  • QuizzicalQuizzical Member LegendaryPosts: 25,531
    Based on another thread, it looks like the card was fine and he just had to update his BIOS.  I know that sometimes you have to do that for a newer CPU in an older motherboard, but it's strange that you'd need a BIOS update to get a video card to work.  Still, it's good that he got it working.
  • rojoArcueidrojoArcueid Member EpicPosts: 10,722
    Kiyoris said:
    You're going to trust Best Buy with computer hardware more than Newegg...? Kay

    If your choices between hardware stores are Best Buy and Newegg, you need to get out more. I don't know where you live, but ask local companies or a local hardware distributor for a contact.

    You shouldn't expect to get good hardware batches from stores that sell BBQ grills and hardware in the same store. Nor should you expect to get good service from stores that only have an online presence.
    Newegg has a physical location here in New jersey where i can go pick up my purchases. Unfortunately, having a physical presence in this state means they charge a lot more in taxes.... :(




  • RemyVorenderRemyVorender Member RarePosts: 4,006

    Sounds like the power supply might not be able to handle the card. That's my initial guess anyways. Good luck!

    Joined 2004 - I can't believe I've been a MMORPG.com member for 20 years! Get off my lawn!

  • rojoArcueidrojoArcueid Member EpicPosts: 10,722

    Sounds like the power supply might not be able to handle the card. That's my initial guess anyways. Good luck!
    It looks to me that might be the case.

    On a side note, Just like the OP, i have a 650W PSU. I Want a r9 390 over a 970 but i dont want to buy a new PSU because mine works fine and i can use that money to buy a decent high back chair instead and not have his same problem.






  • Hashcow101Hashcow101 Member UncommonPosts: 105
    To run that card r9 380 on a 650watts psu is not going to be enough depending on your cpu mb etc. Most cards now a days are recommended 800watts plus if sli of crossfire 1000watts plus my guess is a combo of things hardware not installed correctly psu or drivers. 

    To all those that started off on comparing newegg and bestbuy that has notuing to do with what the op had asked. And second it does not matter at which store a product is purchased shit breaks from everywhere not just said stores.

    "May Your Head Explode And Blood Swell From The Wound"
    - Hashcow

  • 13lake13lake Member UncommonPosts: 719
    edited December 2015
    650w is plenty for 390 if u have a quality psu, and 800 watts is just pure marketing deception used as preemptive measure.

    What psu do you have rojoArcueid ?

    A quality psu will be able to run 600-650w on the 12v main line, 390 uses around 300w maximum, and lets say u want to give your psu breathing room for efficiency sake and for when it gets older (no more than 100w).

    That means you're left with 200-250w for the cpu+mobo+extras. optical drives and hard drives will not run from this rail and fans probably not as well, they'll pull from 5v and 3.3v so no need to count them(they don't use much power anyway).

    What's funny is with a 65w intel cpu u don't need even need a 650w psu :) but the myths persist.

    There's a reason tech savvy people all over the internet buy and recommend 350-450w high quality 80+gold psu for 65w intel cpus + 165w 970s :)
    Post edited by 13lake on
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