EU Servers Suffer Catastrophic Technical Failure, Data Lost

SBFord

EU Servers Suffer Catastrophic Technical Failure, Data Lost

Dragon Nest EU servers suffered a severe technical failure in late January with servers only just now coming back online. As a result of the issue, most in-game data was lost including titles, missions, quests, achievements, and much more.

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morbitangel

there is 0 excuse for this and just shows how incompetent some publishers are.....
this is what happens if you dont make daily backups of your database and from a official server i think this is very unprofessional.

pinktailz

lol even static html sites have backups, it seems they screwed something rly bad there

Warlyx

ppl still play in DNEU? lol

Seelinnikoi

The publishers are Nexon.

rojoArcueid

DMKano said:

Ouch - this is pretty much one of the worst scenarios for any game.

not as bad a this one 
http://www.engadget.com/2011/11/15/hangame-mmo-accidentally-deleted-shut-down-forever/

remember that one?

/DualFacepalm

GeezerGamer

People would be surpri...no HORRIFIED if they knew just how commonplace it is for businesses to cut corners with their critical data. Banks, credit unions, Medical centers, hospitals........they are all in the same boat and aren't prepared for catastrophic failure. I'm actually not surprised in any way to learn that Nexon was caught unprepared.

tawess

surprised... no. 

Gleefully entertained... Yes on the company part, while i feel the pain of anyone who have actually invested a lot of time in to the game. 

SBFord

GeezerGamer said:

People would be surpri...no HORRIFIED if they knew just how commonplace it is for businesses to cut corners with their critical data. Banks, credit unions, Medical centers, hospitals........they are all in the same boat and aren't prepared for catastrophic failure. I'm actually not surprised in any way to learn that Nexon was caught unprepared.

EU Dragon Nest is published by Shanda Games, not Nexon.

SBFord

Seelinnikoi said:

The publishers are Nexon.

No, the publisher is Shanda Games in the EU. It is Nexon in NA.

fascism

I mean that sucks for the vets of the game but the new players make out like bandits

tom_gore

Exec: Oh hell... double drive failure. That means we have to roll back to the last backup, right?
Tech guy: Yeah... about that...

NomadMorlock

tom_gore said:

Exec: Oh hell... double drive failure. That means we have to roll back to the last backup, right?
Tech guy: Yeah... about that...

You sir get a

nhat

GeezerGamer said:

People would be surpri...no HORRIFIED if they knew just how commonplace it is for businesses to cut corners with their critical data. Banks, credit unions, Medical centers, hospitals........they are all in the same boat and aren't prepared for catastrophic failure. I'm actually not surprised in any way to learn that Nexon was caught unprepared.

It's not nexon, its shanda, geez does anyone read the article?

flizzer

With a screwup like this I don't want to be a new player

GeezerGamer

DMKano said:

tom_gore said:

Exec: Oh hell... double drive failure. That means we have to roll back to the last backup, right?

Tech guy: Yeah... about that...

Storage systems can handle way more than a dual drive failure - on a NetApp, EMC, heck any enterprise storage system where data is striped across shelves even with dual + parity and mirror you can lose a half dozen drives simultaneously and it's not even noticed.

The issue is what was their database running on and more importantly what backups and DR they had in place.

Sounds like none to me.

And I bet the eleven people who played it were pissed too.

gaeanprayer

So evidently....

https://twitter.com/ThisBeF2P/status/695684591605055488

Looks like one of the volunteers for the game spilled about what happened. It leads to the EU thread which...wow...Even some of the admins are throwing shade. It's kind of hysterical. But also sad. But also hysterical.

Kyleran

MMO goes offline in Jan and is only making headlines now? Must have been real popular (not)

NitemareMMO

Kyleran said:

MMO goes offline in Jan and is only making headlines now? Must have been real popular (not)

Yeah, if this was WoW or alike the headlines would be out 15 minutes before the actual crash

breadm1x

Tip 1 : Never play a online game run by a german publisher.
Tip 2 : See tip 1
Tip 3 : See tip 2

End of story.

Kiyoris

Seelinnikoi said:

The publishers are Nexon.

shocker

Kiyoris

SBFord said:

Seelinnikoi said:

The publishers are Nexon.

No, the publisher is Shanda Games in the EU. It is Nexon in NA.

No, he's right, the main publishers are Nexon.

They hold the ultimate responsibility. And they messed up, like usual.

[Deleted User]

The user and all related content has been deleted.

Wizardry

Man i like to torture myself lol.

I decided to read up on this Shanda and the guy/family who owns it or majority shares.

I learned a lot about scammy business operations and still know nothing fo the stock market lol.I do know this Shanda has declined as a business for quite some time,pretty much a splitting image of SOE.

So it would make sense they don't spend any money looking after their servers with backup data or even caring about their games.I'll tell you though the whole stock market and business laws are staggering shotty,sure seems like a lot of ways to scam the taxpayers while the rich get richer.

The Puiblisher is Chinese not German.

What really baffles me more than anything is seeing the revenue these cheap f2p games are "supposedly" pulling in for Shanda,   6.5 Billion in 2013. so 500 million a month is my math is correct?.I say supposedly because it is a never ending game of pretending your business is doing really well to raise the value of the business to investors/stock holders/buyers.There is a big boys game of illegal activity going  on in this world,you can bet lots of people are paid under the table to keep things quiet.

Dakeru

breadm1x said:

Tip 1 : Never play a online game run by a german publisher.
Tip 2 : See tip 1
Tip 3 : See tip 2

End of story.

Unfortunately this is true.
The only game I stuck with for a very long time was the German version of Audition Online.
And that game only stayed online because they didn't care about the rampant hacking by script kiddies.

It was 2 well known Turkish kids who would spam the lobby with racial slurs about their superiority.
They could hack any account they wanted.. crash the servers anytime they wanted ... no one ever stopped them although they were using plain tools they got from a well known cheater site back in the days.

After years the players finally had enough and stopped buying skins from the cash shop and THAT led to the company bringing down the game.

Honestly, don't play on EU servers hosted by German companies. You will regret it.

Phry

Hmm, was under the impression that most companies, where the database is kind of really important, had multiple backup systems, from a 'continuous' form of back up to half hourly ones, just doing a back up once a day is really for when your backing up to a standalone system, for the absolute worse case disaster scenario.
Bit of an epic fail for an MMO game to have so little protection for their database tbh.