Support bad or just very busy?

ekke

Hello, all that has been playing this for a while now.
I got the h game when it came out 2014, played for a month then about a year ago played for a month again.
i want to get into it a bit more, I can log into my account play the game but my email address is wrong and I don't have access to the old email address anymore. 

I logged a job more than a week ago no answer no nothing. is this normal? 
I don't want the email to be incorrect i might buy more things for the game, but if this is normal support i would rather give this a wide miss.

gervaise1

https://help.elderscrollsonline.com/app/answers/detail/a_id/7237/kw/change email

There is still support.

However the large Support team that the game launched with was cut back - subscribers didn't stick around so no money coming in etc. etc.

As a b2p game ESO no longer has the same support operation. It does however have support and a search on the forums indicates that people posting "how to change e-mail address" are contacted. Whether a week is normal or not I wouldn't like to say. 

laxie

I had a specific crash issue. After a few exchanged messages, my issue was passed all the way to a developer. This is the first game where a proper dev dealt with my issue. Most services send you automated messages, or assign you people who know very little.

The moral of the story: I think the support is very good, but may be slow.

ekke

cool thanks, yeah i am giving up waiting for  9 days for a support ticket to be answered is pretty horrible.
anyhow they got lots of players they will not miss on.