Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Star Citizen: 1.5 million hours of Alpha gameplay by 300.000 backers since December 2015

ErillionErillion Member EpicPosts: 10,328
http://i.imgur.com/wL3Qx0c.png

Some interesting numbers have appeared in a CIG response  to Paypal when a Goon tried to get a refund for his pledge (seems like 3 years of easy refunds were not enough for him).

Around 300.000 backers have tested the Star Citizen Alpha since December 2015, clocking approximately 1.5 million hours of gameplay.

Paypal ruled IN FAVOR of the merchant (= CIG). Which may also be an important information for the discussion in other ongoing threads in this subforum.

Nonetheless the guy will get a refund because CIG does not want any further participation of this individual in the Star Citizen community. Draw your own conclusions.


Have fun
«134

Comments

  • jcrg99jcrg99 Member UncommonPosts: 723
    edited July 2016
    It was a nice rant, full of deceptive claims and illegal actions, which just adds more proof against them in a court of law. I got similar stuff from companies that I filed lawsuits against in the past. Standard shit of companies trying whatever to defend themselves.

    But here's the thing that Erillion did not realize and in he thought, that such letter would do something good for his cause.

    There is now the proof of bad faith attitude and deceptive claims in their advertising, in their emails to backers, to the press and now even to Paypal.

    CIG knows that they are screwed and while they obviously will do and say whatever in matters of defense, they know that cannot afford someone leading to the court, because that would destroy them for good and that's why they decided to give him the refund anyway, just as they are always going to give the refund to anyone that go further and persist asking it, threatening a lawsuit.

    And if you are wondering what is this proof of bad faith at this point, after discussed tireless in the internet in many forums, you are very very uninformed and/or has been keeping your head buried in the sand. So... just go learn and inform yourself better about consumer rights ok? Tip: And about how CIG made/performed their "poll" that they have been using to justify their actions.
    Another tip: And about how they have been acting with deceptive claims way after the change of the scope, making totally invalid the idea that "because the guy pledged more after that" means that they could do whatever they want, and deceive him how many times they wanted.

    That this goon attitude be an example. Seriously. If you go further and threat a lawsuit they will refund you. It was always this way and will continue to be. Period.
  • rpmcmurphyrpmcmurphy Member EpicPosts: 3,502
    I also saw those letters, the one from CIG really felt like they just wanted to have their say before issuing the refund anyway.

    Let's be honest though, they could make up any old crap as stats, no-one has any way of confirming the validity of them.

    Although it must be said coming out and saying that they are getting 1.5 minutes of testing per day from each of the 300,000 backers is quite admirable.
  • KefoKefo Member EpicPosts: 4,229
    Where exactly does it say PayPal ruled in favour of CIG? And when was the request launched cause if it was after the 25th then it's a no brainer why PayPal would deny the refund.

    The response looks like a lot of posturing to me from CIG.
  • ErillionErillion Member EpicPosts: 10,328
    Kefo said:
    Where exactly does it say PayPal ruled in favour of CIG? And when was the request launched cause if it was after the 25th then it's a no brainer why PayPal would deny the refund.

    The response looks like a lot of posturing to me from CIG.



    Have fun
  • KefoKefo Member EpicPosts: 4,229
    Erillion said:
    Kefo said:
    Where exactly does it say PayPal ruled in favour of CIG? And when was the request launched cause if it was after the 25th then it's a no brainer why PayPal would deny the refund.

    The response looks like a lot of posturing to me from CIG.



    Have fun
    What exactly is SC shipping that would have a tracking number for PayPal to look up?
  • ErillionErillion Member EpicPosts: 10,328
    I also saw those letters, the one from CIG really felt like they just wanted to have their say before issuing the refund anyway.
    To me it looks like CIG first wanted to make clear that Paypal rules in their favor. Which they did.

    And THEN they showed the Goon the door because the SC community is better off without him.

    I guess the largest amount of manhours was clocked by a few thousand dedicated volunteer testers. The rest most likely takes a quick peek now and then and waits until the game is finished. IMHO the detailed input from this smaller subset (documented in the Issue Council) is more valuable than the casual gameplay from the majority of the backers.


    Have fun
  • jcrg99jcrg99 Member UncommonPosts: 723
    edited July 2016
    "300k played since Dec 2015"...

    Ok CIG... now please clarify:

    How many free weeks we had since Dec 2015 (I am sure that those players that never pledged were counted in this 300k)?

    And how many of these accounts which "played" were duplicated (it was actually the same backer playing with different accounts and different ships in these accounts possibly)?

    How many of these players were new or old backers. You know the drill. Make a chart?

    And, finally, how many real individual backers you have?

    And how many were refunded?


    With this information I and possibly everyone involved will be able to evaluate if your marketing has been really positive for the future of your company, instead just positive to your personal need of money, at the cost of the future of this venture.

    In fact, you can even convince me to never criticize you again if you share this information. Possily many would stop to be afraid for the future of this venture. So, it's a win-win right? Well... except if with this data in hands, the evaluation wouldn't be so great as just stating that "300k played since Dec 2015" right? Maybe would become clear that your "Genious" VP is doing something good only for your pockets, not for the company and for Star Citizen.

    Please clarify as soon as possible. I am telling you. You are going to kill at least half of your criticism if your numbers are really so positive as Erillion dream that it is. Or at least, the criticism will lost a lot of its weight. So, be brave. Be transparent, as you claim. It's not like I am asking you to read your books. Nope. Just this information. Shared in your comm-links or any other public mean for all backers to read.
    Treat us like "publishers" as you promised. Simple questions that would be answered immediatelly to any half-serious publisher. Do it, please?

    Thanks in advance.
    Post edited by jcrg99 on
  • rpmcmurphyrpmcmurphy Member EpicPosts: 3,502
    Wouldn't thay have just been better off doing that from the start though? Why waste time contesting refund decisions on a scary goon they don't want around in the first place? Better to say "Yup you can have your money and bang goes your account." and be done with it.

    I agree with the man hour thing, I just like adding a different viewpoint to companies crowing about numbers.
  • ErillionErillion Member EpicPosts: 10,328
    jcrg99 said:

    Thanks in advance.
    Would it not make more sense to send this request to CIG (customer support or official forum) and not this MMORPG.com fan forum ?


    Have fun
  • TsuruTsuru Member UncommonPosts: 297
    So on avg each backer has only played 5 hours since december? Somethings off.
  • KefoKefo Member EpicPosts: 4,229
    Erillion said:
    I also saw those letters, the one from CIG really felt like they just wanted to have their say before issuing the refund anyway.
    To me it looks like CIG first wanted to make clear that Paypal rules in their favor. Which they did.

    And THEN they showed the Goon the door because the SC community is better off without him.

    I guess the largest amount of manhours was clocked by a few thousand dedicated volunteer testers. The rest most likely takes a quick peek now and then and waits until the game is finished. IMHO the detailed input from this smaller subset (documented in the Issue Council) is more valuable than the casual gameplay from the majority of the backers.


    Have fun
    PayPal is always going to rule in their favour since they stopped offering refunds for crowdfunded projects so the point is moot. 
  • jcrg99jcrg99 Member UncommonPosts: 723
    edited July 2016
    Erillion said:
    jcrg99 said:

    Thanks in advance.
    Would it not make more sense to send this request to CIG (customer support or official forum) and not this MMORPG.com fan forum ?


    Have fun
    Hey Erillion. It's 2016. 4 years of this dance already. You should have figured out already that all the people here or who discuss Star Citizen online, already know who you are and that CIG is always here too, doing their damage control/marketing ;)

    In the moment that I posted here (or could be in other websites like Massively, Reddit, Frontier Forums or SA, to exemplify a few), won't take long so CIG knows that it was requested. In a matter of minutes, in general ;)

    Appreciate the advice. But it makes no sense because you, more than anyone else here, know that is totally unnecessary and posting here is more than enough.

  • scorpex-xscorpex-x Member RarePosts: 1,030
    jcrg99 said:
    Erillion said:
    jcrg99 said:

    Thanks in advance.
    Would it not make more sense to send this request to CIG (customer support or official forum) and not this MMORPG.com fan forum ?


    Have fun
    Hey Erillion. It's 2016. 4 years of this dance already. You should have figured out already that all the people here or who discuss Star Citizen online, already know who you are and that CIG is always here too, doing their damage control/marketing ;)

    In the moment that I posted here (or could be in other websites like Massively, Reddit, Frontier Forums or SA, to exemplify a few), won't take long so CIG knows that it was requested. In a matter of minutes, in general ;)

    Appreciate the advice. But it makes no sense because you, more than anyone else here, know that is totally unnecessary and posting here is more than enough.


  • ErillionErillion Member EpicPosts: 10,328
    Tsuru said:
    So on avg each backer has only played 5 hours since december? Somethings off.
    Nope. The average backer only takes a short peek now and then.

    I think the majority of hours have been clocked by a few thousand dedicated testers.


    Have fun
  • VrikaVrika Member LegendaryPosts: 7,990
    edited July 2016
    Around 300.000 backers have tested the Star Citizen Alpha since December 2015, clocking approximately 1.5 million hours of gameplay.
    I think this number is catastrophic for CIG. Assuming that letter was written about 6 months after Dec. 2015, the're getting 250 000 hours playtime per month.

    Their costs at running development are probably at least 2 millions/month. That means Star Citizen needs all their backers to give them 8$ of funding for every hour they actually play the game. How long can they get people who play on average less than 1 hour a month believe in them and give them that level of funding?
     
  • ShodanasShodanas Member RarePosts: 1,933
    edited July 2016
    jcrg99 said:
    Erillion said:
    jcrg99 said:

    Thanks in advance.
    Would it not make more sense to send this request to CIG (customer support or official forum) and not this MMORPG.com fan forum ?


    Have fun
    Hey Erillion. It's 2016. 4 years of this dance already. You should have figured out already that all the people here or who discuss Star Citizen online, already know who you are...

    You may want to look into a mirror.

    The essence of what you wrote describes you and the rest of haters on these boards. You and the rest of the squad are so transparent neutral people know exactly who you are.
  • ErillionErillion Member EpicPosts: 10,328
    Vrika said:
    Around 300.000 backers have tested the Star Citizen Alpha since December 2015, clocking approximately 1.5 million hours of gameplay.
    I think this number is catastrophic for CIG. Assuming that letter was written about 6 months after Dec. 2015, the're getting 250 000 hours playtime per month.

    Their costs at running development are probably at least 2 millions/month. That means Star Citizen needs all their backers to give them 8$ of funding for every hour they actually play the game. How long can they get people who play on average less than 1 hour a month believe in them and give them that level of funding?
    Considering this is an Alpha version i consider 1.5 million manhours quite impressive. Usually only a small minority participates in Alpha testing, if at all. The large influx usually comes in late Open Beta tests.


    Have fun
  • jcrg99jcrg99 Member UncommonPosts: 723
    Erillion said:
    Vrika said:
    Around 300.000 backers have tested the Star Citizen Alpha since December 2015, clocking approximately 1.5 million hours of gameplay.
    I think this number is catastrophic for CIG. Assuming that letter was written about 6 months after Dec. 2015, the're getting 250 000 hours playtime per month.

    Their costs at running development are probably at least 2 millions/month. That means Star Citizen needs all their backers to give them 8$ of funding for every hour they actually play the game. How long can they get people who play on average less than 1 hour a month believe in them and give them that level of funding?
    Considering this is an Alpha version i consider 1.5 million manhours quite impressive. Usually only a small minority participates in Alpha testing, if at all. The large influx usually comes in late Open Beta tests.


    Have fun
    Hopefully they will stay with the same average then, when by 2018 you still will be claiming "this is still Alpha".
  • HorusraHorusra Member EpicPosts: 4,411
    Shodanas said:
    jcrg99 said:
    Erillion said:
    jcrg99 said:

    Thanks in advance.
    Would it not make more sense to send this request to CIG (customer support or official forum) and not this MMORPG.com fan forum ?


    Have fun
    Hey Erillion. It's 2016. 4 years of this dance already. You should have figured out already that all the people here or who discuss Star Citizen online, already know who you are...

    You may want to look into a mirror.

    The essence of what you wrote describes you and the rest of haters on these boards. You and the rest of the squad are so transparent neutral people know exactly who you are.

    SSSHHHH....you will ruin the fun of watching the nubs bash each others with rubber hoses.
  • ShodanasShodanas Member RarePosts: 1,933
    Erillion said:
    Vrika said:
    Around 300.000 backers have tested the Star Citizen Alpha since December 2015, clocking approximately 1.5 million hours of gameplay.
    I think this number is catastrophic for CIG. Assuming that letter was written about 6 months after Dec. 2015, the're getting 250 000 hours playtime per month.

    Their costs at running development are probably at least 2 millions/month. That means Star Citizen needs all their backers to give them 8$ of funding for every hour they actually play the game. How long can they get people who play on average less than 1 hour a month believe in them and give them that level of funding?
    Considering this is an Alpha version i consider 1.5 million manhours quite impressive. Usually only a small minority participates in Alpha testing, if at all. The large influx usually comes in late Open Beta tests.


    Have fun
    1.5 million man hours in an Alpha is extremely impressive. You're correct about the majority of players not really participating in Alpha testings. Of the 20+ people (guild members, friends, colleagues) with i whom i will play SC only 5 or 6, me included, are actively participating in Alpha testing.
  • rpmcmurphyrpmcmurphy Member EpicPosts: 3,502
    I'm not sure I'd call it extremely impressive.

    Take the total hours played / hours in time period = number of players per hour
    1,500,000 / 4776 = 314 players per hour.

    Then you have to put the numbers into perspective, 1.4 million forum accounts and over 1 million ships sold but only 314 people are playing the game per hour.

    A good statistic on the surface but not so good under scrutiny.
  • ErillionErillion Member EpicPosts: 10,328
    It is my opinion that a smaller group of dedicated player testers working methodically through issues from the Issue Council is better for the advancement of the game than a few hundredthousand casual backers taking a peek and not writing any bug reports.

    Of course everyone is welcome to take a peek and experience the new things added in each patch.

    Under scrutiny the typical amount of people playing Alphas outside of a QA department  is ZERO ;-)


    Have fun
  • Octagon7711Octagon7711 Member LegendaryPosts: 9,004
    It being impressive or not would be decided by the amount of time the alpha has been up.

    "We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa      "We don't see things as they are, we see them as we are."  SR Covey

  • BabuinixBabuinix Member EpicPosts: 4,463
    Already the biggest and most popular real alpha test of gaming history. Another milestone for the books. Easy.
Sign In or Register to comment.