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Sony Customer Service

Okay guys.  I know that a lot of you hate sony and praise microsoft when it comes to customer service.  A couple of weeks ago i posted that my psp broke.  THe analog stick just stopped working.  I was pissed as a 250 dollar investment started to suck really bad.  I called sony and they paid postage to send it in, checked it out, and sent me a completely new one.  I was amazed as their ps2 consumer services were horrible when mine broke.  I am so happy.  Just wanted to tell you guys.image

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Comments

  • EnigmaEnigma Member UncommonPosts: 11,384

    contrary to popular belief, not a whole lot of people here hate Sony (only about a dozen or so).

    But about the PSP....that's exactly why I haven't bought one yet. About 70% of all the analog sticks on the PSP that we sold has ceased to operate or the left button nearest to the screen will cease to function.

    After loosing about $5,000 in sales we inquiried SONY about this. Apparently, when designing the PSP they had placed the analog and the left action button too close to the screen. Earlier in development, a designer informed about this that having these controllers too close to the screen will either render the action controls useless or the screen will cease to function.

    However, no action was taken in this.

    I dont know about the exact numbers of the PSPs that are affected but after calling gamestop, target, and bestbuy I've come to the conclusion that this is a pretty big problem.

    People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.

  • EnigmaEnigma Member UncommonPosts: 11,384

    People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.

  • anarchyartanarchyart Member Posts: 5,378
    I recently downloaded Planteside and had a blank screen problem after launching. Anyways I sent in my email and about 40 minutes later I got a full reply from one of their tech help people. Everytime I emailed support I got a prompt reply and from a human who was really trying to help. Ended up that the download was just bugged and I have to redo it. But the support people really made an effort to help and replied very soon every time I emailed them. I have never had a problem with SoE support, although I'm a grownup. I think many of the people who hate SoE are impatient kids or childish adults. Or else just trollish persons who repeat things they hear especially negative just because they feel good pretending to have a clue about something.

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  • ste2000ste2000 Member EpicPosts: 6,194



    Originally posted by mrwigglz07
    Okay guys.  I know that a lot of you hate sony and praise microsoft when it comes to customer service.  A couple of weeks ago i posted that my psp broke.  THe analog stick just stopped working.  I was pissed as a 250 dollar investment started to suck really bad.  I called sony and they paid postage to send it in, checked it out, and sent me a completely new one.  I was amazed as their ps2 consumer services were horrible when mine broke.  I am so happy.  Just wanted to tell you guys.image


    People complains about SoE not Sony.
    Although they are part of the same group, they have completely separate customer service.

    Anyway SoE Customer Service is not that bad, they have a big problem in communication, in particular when they mess up things, but their technical support is ok.

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