Okay guys. I know that a lot of you hate sony and praise microsoft when it comes to customer service. A couple of weeks ago i posted that my psp broke. THe analog stick just stopped working. I was pissed as a 250 dollar investment started to suck really bad. I called sony and they paid postage to send it in, checked it out, and sent me a completely new one. I was amazed as their ps2 consumer services were horrible when mine broke. I am so happy. Just wanted to tell you guys.
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If you wait to do something until the last minute, your more efficient since it will only take 1 minute.
Comments
contrary to popular belief, not a whole lot of people here hate Sony (only about a dozen or so).
But about the PSP....that's exactly why I haven't bought one yet. About 70% of all the analog sticks on the PSP that we sold has ceased to operate or the left button nearest to the screen will cease to function.
After loosing about $5,000 in sales we inquiried SONY about this. Apparently, when designing the PSP they had placed the analog and the left action button too close to the screen. Earlier in development, a designer informed about this that having these controllers too close to the screen will either render the action controls useless or the screen will cease to function.
However, no action was taken in this.
I dont know about the exact numbers of the PSPs that are affected but after calling gamestop, target, and bestbuy I've come to the conclusion that this is a pretty big problem.
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
btw, some links about this problem
http://www.games-digest.com/2005/01/psp_problems_em.html
http://www.games-digest.com/2005/01/psp_problems_em.html
People who have to create conspiracy and hate threads to further a cause lacks in intellectual comprehension of diversity.
Although they are part of the same group, they have completely separate customer service.
Anyway SoE Customer Service is not that bad, they have a big problem in communication, in particular when they mess up things, but their technical support is ok.