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Defrauding the Customer and Unetical treatment of subscribers
spafon
Member UncommonPosts: 54
The game RYL Path of the Emperor went to a pay to play game on the first of July. To continue playing you had to spend $50+ to get the boxed edition. I did and was very dissappointed.
The box fraudulently states there are 100s of quests that dont exist .
The box states there are Seige weapons such as a flyer a battering ram and a catapult that don't exist.
Problems in the game such as spawn camping, programmer/player cheating and unfair conditions for the paying customer are consistantly ignored or addressed with non-answers and outright lies.
When I went to the forums and asked too many questions I was banned and all my posts deleted.
When I asked the same questions in the game of GM- powder aka Jenny Hauser who posts to this site, I was banned from the game.
There is a policy of never answering any support questions sent to email and if you call they transfer you to a pay for call number where they charge you $1.95 a minute to be on hold.
This is not new, the gaming industry has a history of very poor treatment of paying customers and a total lack of ethical behavior.
I say it is time they stop treating us like dirt and are made accountable to the people that pay their wages.
Comments
You have material for a law suit there for fraudulent advertisement, their treatment of your questions is just deplorable, when a game advertises a cash reward of $1M as their only feature in adds... you know something is wrong, from what i have seen on their website the game is a piece of $%&#.
Companies should learn to treat their custommers with respect as you would in a normal store, i dont see us going to EB to return a game and they telling me to STFU or pretending i dont exist, when i took my TV back to the store within the warranty the manager didnt tell me it was working as intended... mmorpg companies have NO EXCUSE to treat us diferently from the way normal customers are treated in the "real world" because the mmorpg companies these days looks more like a surreal fantasy world than anything else.
All ur Mountain Dew is belong to me.
You get what you pay for.
People need to stop playing these so called "free to play" games. They never are. There is always an angle.
"We feel gold selling and websites that promote it damage games like Vanguard and will do everything possible to combat it."
Brad McQuaid
Chairman & CEO, Sigil Games Online, Inc.
Executive Producer, Vanguard: Saga of Heroes
www.vanguardsoh
I presume you were in the game when it was free to play. Were not all the problems you subsequently described not already evident to you?
Are you saying there are not 100s of quests? I know nothing about this game, so I'm trying to gauge your comment on its own merits.
Sounds like something worthy of complaint.
Welcome to playing online games. Are you new to this?
This sounds like an embittered response. Do you have some evidence of "outright lies?"
Were you abusive? Or did you ask polite questions? Do you have some examples of the behavior that go you banned?
Same question as above.
If this is policy, where is the policy? Please provide some evidence of this rather absolute claim.
That's a patently absurd pair of comments to make. Some companies do treat customers poorly, and some companies have demonstrated poor ethical behavior. But in a capitalist market the customer is indeed king. Poorly behaving companies are punished heavily.
The gaming industry is absolutely gangbusters right now, and the competition is extremely fierce. Even in the MMOG genre, which had very little competition just 5 years ago, the amount of choices you have is improving every month. Companies cannot afford to be indifferent to the needs of their customers.
By the same token, companies cannot abuse themselves in the foolish hope of making everyone happy. They are not going to treat you like you are the VIP at a 5-star hotel. You pay them a whopping $50 and $15 a month, which equates you to approximately 0.001% of their revenue. That is reality, so you need to come to terms with it.
If you have valid complaints, approach them with reasoned arguments and evidence. When you lambast a product with heavy accusations and raw emotion you come off as crying over spilt milk.
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Incidentally, I have absolutely zero interest in RYL whatsoever. I haven't even bothered to look at its website, let alone the game itself...so be sure to keep that in mind before replying to my comments.
Yeah, the $1 million prize was a big turn-off to me, too. I just looked at that and thought, "Even if it's actually not a scam, it's just going to create a whoooole lot of unpleasantness."
Chris Mattern
From the way you make it sound, Spafon... it sounds almost like you are dealing with the Mourning devs. Hehe.
However, you do need to remember that when you agree to play a mmorpg of any type... that you must agree in almost all cases to their user terms and conditions which almost all of the time take away all of your rights as a paying consumer. For example, most games in this user agreement give you lots of reasons that they can ban you for - and they almost always have one that states that you can be banned for any reason at any time. To play the game, you must click the little "I Agree" box. These terms usually also cover anything and everything that may not be in the game as you have seen advertised. You also agree that all of your character and virtual property can be lost at any time and are usually owned by the company itself, not you... therefore you cannot file a lawsuit even if you play the game 18 hours a day for 3 years just stocking gold and rare items. If they are suddenly lost, you have no rights what-so-ever.
So what I am basically saying is simple bud...
- As a paying customer of almost ANY mmo game, you have no rights. And you have likely agreed to this in the user agreement. I very highly doubt that you have anything to stand on for any lawsuits what-so-ever. They can treat you any way they want. The devs themselves can come into the game itself and kill your characters 1,700 times over and over and suck all your items into their packs even if its not even a game feature to be able to do this.
Does this mean it's fair? Ofcourse not. But welcome to mmos and to life in general.
Does this mean you must continue to pay for the game? Absolutely not.
There are a lot of mmo games that will likely try to treat you much better as a paying customer. Go find one.
If I was you, I'd take the game back to the store I purchased it, complain to the manager if needed and tell them the game didn't work or some BS. Get your money back or credit for a different game or something. Then, the store would send the game back to the manufacturer for a refund, which the company that made the game would likely have to refund the store for. But who cares, if you complain enough to the store where you bought it, I'm sure they will compensate you in some way to keep you as a happy customer and probably be more willing to bend over for you then the company of the game you complain about.
Remember, as a paying customer of any mmo... you pretty much have no rights. You must agree to these conditions in order to play the game almost every time.
If you don't like it, fine. Stop your subscription and find a better, more enjoyable game that does have the features it advertises.. etc etc. That is your rights. You have the right to stop paying and playing the game. That's about it, bro.
I also have no desire to play this stupid ass game. I downloaded a free trial of it a couple months ago and decided in about 15 minutes I hated the look and awkward feel of the game. I hate the look of 3D games that have no depth where it just seems like flat characters and objects are placed on a 3D background. Ugh. I immediately unistalled it.
There are much better games out there. Go find one that suits you better.
- Zaxx
I used to complain alot about things like this, but I got tired.
So many people just chose to accept it, they continue to play the game and some actaully defend the company with very lousy excuses, which I am sure everyone has heard. How can you be so loyal to people who treat you like dirt?
Some just ignore it. When I was playing WoW and 3 months had gone by without a content patch, I was one of the few in my guild(of 30+) who actaully had a problem with it. I asked others what they thought and the most common responses were "it will probably be a huge patch" or "I dunno". Well when it finally did come out it was embarrasing, like one new dungeon and the honor system(otherwise known as zerg Tarren Mill). Maybe they were too busy internationalizing to care about content.
The most resilient community of abuse I've been a part of though is SWG, I don't want to get into another argument with an SOE loyalist but you guys do take alot of crap.
I hope the next gen MMOs look up to Mythic and CCP, they are pretty decent companies. That hope is why I still hang around the MMO scene.
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MMOs Retired From: Earth and Beyond, Project Entropia, There, A Tale in the Desert, Star Wars Galaxies, World of Warcraft, Eve Online, City of Heroes/Villains.
MMOs Currently (worth) Playing: None.
MMO hopefuls: Age of Conan.
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"MMOs, for people that like think chatting is like a skill or something, rotflol"
http://purepwnage.com
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"Far away across the field, the tolling of the iron bell, calls the faithful to their knees. To hear the softly spoken magic spell" Pink Floyd-Dark Side of the Moon
I think it's the objective of your past self to make you cringe.
First of all what are you talking about you idiot? This is a pay to play game with a monthly fee.
Second of all, why would any MORON even bother trying this game out? It's one of the crappiest games out there and anyone who falls for the scam that is RYL is a retard and deserves what he gets. I just don't see how people can fall for these scams. Especially with RYL, which was a disaster from the beggining if you even bothered on doing a little research before going out and wasting your money you would have known that.
RYL is basicly Mourning 2.
Probaly because he used my word "unethical"... lol
First of all what are you talking about you idiot? This is a pay to play game with a monthly fee.
Second of all, why would any MORON even bother trying this game out? It's one of the crappiest games out there and anyone who falls for the scam that is RYL is a retard and deserves what he gets. I just don't see how people can fall for these scams. Especially with RYL, which was a disaster from the beggining if you even bothered on doing a little research before going out and wasting your money you would have known that.
While it's definitely not my favourite game, RYL does have some good things to be said about it, in particular the combat system, it's a lot of fun.
As for the original poster, I would like to see what he really posted on their forums and what remarks he really made to the gm to get banned. I don't believe he got banned from the forums and the game for simply "asking questions".
MMORPG
First of all what are you talking about you idiot? This is a pay to play game with a monthly fee.
Second of all, why would any MORON even bother trying this game out? It's one of the crappiest games out there and anyone who falls for the scam that is RYL is a retard and deserves what he gets. I just don't see how people can fall for these scams. Especially with RYL, which was a disaster from the beggining if you even bothered on doing a little research before going out and wasting your money you would have known that.
RYL didn't start off as a pay to play game idiot. That was the angle. To get people invested in a game and character so they would be more likely to fork over more money later on for an inferior product.
"We feel gold selling and websites that promote it damage games like Vanguard and will do everything possible to combat it."
Brad McQuaid
Chairman & CEO, Sigil Games Online, Inc.
Executive Producer, Vanguard: Saga of Heroes
www.vanguardsoh