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Star Citizen and refunds.
Octagon7711
Member LegendaryPosts: 9,004
The U.S. Supreme Court made clear this week that, regardless of what the Constitution says about a consumer's right to sue, businesses are absolutely entitled to block people from banding together and taking a dispute to court.
It was the court's latest ruling in favor of arbitration, rather than class-action lawsuits, as a preferred method for resolving issues between companies and their customers — which is exactly how the business world wants it.
Mandatory arbitration overwhelmingly favors business interests, consumer advocates say, and prevents people from closing ranks to challenge unfair fees and conditions.
http://www.latimes.com/business/la-fi-lazarus-20151218-column.html
Comments
https://new.reddit.com/r/starcitizen/comments/8zbz59/refunds_cig_should_just_say_no_instead_of/
CIG is taking one ridiculous approach to the requests, they already changed their policy over 2 years ago, yet they kept granting refunds, either they do or do not presently is of little bother to me, the problem is their refusal to clarify their position, and stonewalling the requests for months giving people false hopes.
Denying a refund on a purchase in which G/S were not conferred is illegal (edit: in some cases), and right now CIG is operating in kind of a grey area (if it's not a purchase then why is VAT being applied?).
If they came right out and stated "no refunds" to each and every backer requesting a refund that might open them up to a consumer fraud suit if it could be proven that "pledges" are in fact purchases and CIG failed to deliver; something that remains to be seen. Their policy is obviously no refunds... but beyond their TOS they can't continually state that to every backer trying to get one because it would be feeding them ammo.
For the record, I have very little sympathy for people who pledged thousands of dollars back in the day and are now trying to get it back. Use better judgement, if that money is important to you.
/2c
"The simple is the seal of the true and beauty is the splendor of truth" -Subrahmanyan Chandrasekhar
Authored 139 missions in Vendetta Online and 6 tracks in Distance
Why can they refuse refunds (mind projects like Crowfall are also years late) but SC can't? Also we need to consider one most important thing, there is no such thing as a "world wide" law or regulation, the company for all we know can even just be testing murky waters on small court cases and see what happens before they clarify their standing.
"We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa "We don't see things as they are, we see them as we are." SR Covey
If you are holding out for the perfect game, the only game you play will be the waiting one.
Have fun
Now i am not just a person trying to side with anyone not Cloud Imperium,i am for a fair shake for BOTH sides.
So a normal procedure would be as such,if you have actually played a certain amount of time deemed "a long time"then you would be in essence lying if said to be unhappy.
There is one other topic under the same premise and that is the often used statement of "we reserve the right to change anything at anytime"
Well that part of a TOS is imo 100% bull crap,it is purposely trying to undermine consumer rights and put ALL OF the protection in the hands of the business and naturally that is NOT a fair shake.
The fact businesses are allowed to get away with so much and laws are so scummy is beyond me,i feel it is simply a matter of "the law only matters when you have lot's of money"to the rest,your just little men with no say,no power.
Never forget 3 mile Island and never trust a government official or company spokesman.
Take for example home owner association deed restriction rules such as no commercial vehicle allowed.
My association had such a rule, however when they filed suit against a homeowner who clearly had one, the judge ruled against them because they had not been consistent in enforcement, they previously had permitted sheriffs office vehicles to park unmolested.
Actually ruled HO assiciation had to pay defendents attorney fees which broke their bank, so officers themselves had liens put on their homes.
Officers dissolved the HOA, and about ten years later when it came time to renew deed restrictions, no HOA existed to do so.
So that's how.our community managed to get them stripped, for better and worse.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
we are talking about people who don’t like the direction the company is going and want out. Since this is can be considered a pre order they should be getting their money back without any questions asked.
Instead we have CIG sending canned responses saying they need an account specialist to look into their account before any refunds can be issued and that’s where people have been languishing for months because Chris Roberts is a terrible studio lead and has probably mismanaged the money so horribly he can’t afford to refund everyone now
Why would VAT apply to a donation though? Have your cake AND eat it CIG? Tsk tsk. Alpha is decent, definitely not bad, definitely not mind blowing, the graphics and scale of it all is though.
/Cheers,
Lahnmir
Kyleran on yours sincerely
'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'
Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...
'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless.
It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.
It is just huge resource waste....'
Gdemami absolutely not being an armchair developer
/Cheers,
Lahnmir
Kyleran on yours sincerely
'But there are many. You can play them entirely solo, and even offline. Also, you are wrong by default.'
Ikcin in response to yours sincerely debating whether or not single-player offline MMOs exist...
'This does not apply just to ED but SC or any other game. What they will get is Rebirth/X4, likely prettier but equally underwhelming and pointless.
It is incredibly difficult to design some meaningfull leg content that would fit a space ship game - simply because it is not a leg game.
It is just huge resource waste....'
Gdemami absolutely not being an armchair developer
We had Empires run by Emperors, we had Kingdoms run by Kings, now we have Countries...
Yep. It's a digital purchase. Funnily enough the CIG representative argued that it is a donation much like a person would give to a church. So for 30 days it is a purchase as they have to give your money back if not satisfied, after 30 days they consider it a donation.