The problem I have with this game is the same I have with most MMOs (yes, I realize this game is MMO-lite). That is I can do all the content for which they have match making enabled. However at some point they say, "no no, we won't match make for this. You must form a premade group". That's when I'm out. Destiny does this. WoW does this. It's pretty common, but it's a group wall to weed out anyone not willing to spend the time necessary to join and participate in a guild. I don't have time for it, so the weeding out is effective for sure. Down side is I don't play their game, buy their expansions or pay their subscription if they have one. They seem to be doing fine without me, so I guess it's mutual. Seems like they're leaving money on the table, though, but that's not my problem.
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And there aint a looter shooter around that is. Not that I'd object to designing one around that. Could be refreshing.