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Only play WoW if you got a back up game installed
hawk99
Member Posts: 16
It will give you something to do during the frequent downtime and 'extended maintainance' periods.
Bloody good game when it works has managed to keep my interest for nearly a year which is good for a mmorpg, but I've reinstalled a couple of other games for the times when I'd otherwise be staring at the connection / disconnection message.
Also if your in EU expect the normal mmorpg service level of crap or worse, Blizz EU is a cheap, second rate outfit who appear to be running the service as a second job to there main job of bannana pickers (it is my sincere belief that all the EU support staff are monkeys as no human could do such a bad job)
For those of you who played Horizons in EU it's the same support company, do I need to say more ?
Comments
I have seen alot of Americans that say that they really like how the eu version is operated. Since I moved from a overpopulated realm I haven't had any technical problems whatsoever. Only time my realm is down is when you have the weekly maintenance. I don't have any problems with it. And I have played games that are managed far worse than Wow Eu. Gm's are nice and help me nicely. The one time I needed them. Had some trouble with my connection 2 times, got nice technical support within 1 day. Wow Europe is run by some very good people. You got the old CM from AO etc.
Same support company as Horizons. What rubbish is this? It's run by Blizzard Europe and noone else. I don't know where you got that one from, but it's as far of the truth as possible.
Firstly,
It's the same company that ran Horizons in europe mate, same name, same address, same poor support levels. It may say Blizzard Europe but it is outsourced to Vivendi, who owned Atari, who published Horizons in EU.. need any more history and / or cross Atlantic businessness information ?
Secondly,
If the support levels are as you say then the official forums won't be full of people complaining about the support levels.
If the support levels are as I say then the official forums will be full of people complaining about the support levels.
https://forums-en.wow-europe.com/board.aspx?fn=wow-tech-support-en
I'm so sure I'm right that I've even provided the link.
Finally,
If you wish to say that someone is wrong then at least cover yourself and check your own information.
Vivendi is a giant publishing company that own several of the biggest game developers in the world. You don't connect Hl2's support with Wow's support. Even if they in the end have Vivendi above themself they aren't a part of the same company. As far as I know Atari is a independend publisher. They where called Infogrames or something like that before that changed the name to Atari some years back. Blizzard europe has existed for a very long time m8. Before Horizons was made even. They just got more people to work for them when Wow was released.
Everyone knows that the support forums are filled with 12 year old whiners who don't even bother to check the realms status forums. Total lack of computer knowledge. "OMG I surfed porn last night, got 15 viruses and now my login is stolen. WTF Blizzard!???!!! you suck giev login back. Never gonna pay anymore. Go to hell" That is a normal post on the technical support forum. People that even blame Ati driver problems on Blizzard. Even if 500 persons post on those forums you still don't have a problem. In europe there are 700 000 - 800 000 subscribers. 500 isn't much.
Aye, Vivendi is a huge company owning a lot of subsidiaries, of which blizzard is just one.
Atari is one of the oldest name in the business, Remember the Atari 2600 where PONG was first made? Right. same Atari. Infogrames was a European (French) game developer of the 90s and early 2000. it went under and i am not sure of their fate, possibly Atari acquired the whole company.
As for WoW EU, I've recently noticed a progress in their Customer Support. MY Server is almost always up, it is down just for manintenance. It went down for one full day 2 weeks ago and we got a day of credit, so no complains.
I play from Finland ususally between 18-22 CET and i have always been able to log in succesfully. The Server is Defias RPPVP.
When i open a ticket, ususally for reporting a character name, i receive answer (and this is where i noticed a great improvement) in an hour more or less. sometimes it took 5 minutes. Always in game if i am online or in-game mail if i am not. sometimes both. 6 months ago it took 2-3 days and was by email.
My wife has same level of experience as do all my friends living in Finland. I heard about the problems with other european countries and i read this site's forum. I can't say what is wrong with it, but Finland plays without a single glitch.
Have a nice day
"If you give a man a fish, you feed him for a day, if you teach him how to fish, you feed him for a lifetime"
Just to add to my post. Infogrames/Atari history.
http://corporate.infogrames.com/history.html
"only play WoW if you got a back up game installed "
What would be the right back up game to WoW ?
When I was doomed to stare at the "frozen" WoW login screen GuildWars was my choice (used to play it lots but since fallen for WoW it's just there collecting virtual dust...)
*sigh*
Typical, fan boi response. If someone has a complaint there a 12 year old whiner. The forums have thousands of post, which complain about the service.
As to the whole Blizzard / Vivendi issue. Blizzard Europe subcontract the whole of the WOW service to Vivendi. The servers, the account management everthing. Vivendi also ran the support contract for Horizons.
Blizzard Europe (in so far as the entire WOW service is concerned) is a Vivendi operation.
If not then maybe we should report Vivendi for advertising jobs at Blizzard Europe ?
http://www.blizzard.co.uk/jobopp/#techsupport
Scroll to the bottom of the page and look at the address you send your CV to... still want to say that Vivendi isn't running the EU side of WOW ?
I suggest, once again, that you research your information a little more vigorusly before posting,remember 'it is better to remain silent and appear a fool then to speak and remove all doubt'.
**************
I am glad to hear that things are good in Finland, quick question do you happen to know if you use the German or French Datacentres as there appears to be a major difference in stability between the two of them ?
** Double post ** Damn that jitter mouse finger!
People that want to work for Wow europe are asked to send their mail to, hang on:
Blizzard Europe
A l'attention du Responsable du Recrutement
32 avenue de l'Europe
Immeuble Energy 1
78140 VELIZY
The only one who is asked to send their application to Vivendi is the German Translator. Translation is one of the things a publisher does. Vivendi is a publisher. They don't do a shit regarding to how a game is operated. They fund, produce (The disc's) and do translations and marketing.
I think you have to go trough your information before posting
So far most of what you have posted is complete rubbish. Atari - Vivendi connection doesn't exist.
Come on dude. Look at some of the posts on that forum. No technical knowledge whatsoever. No idea of how servers are operated.
One thing to be aware of is that there is good support and bad support staff in every organization. To say that all of the Blizzard EU support is crap is really not fair to the entire staff. As a previous sup for a support team, I ran into this a lot. The folks who give poor support are generally weeded out pretty quickly. In order to make sure this is facilitated, I usually recommend to folks to get a name of the person who treated you poorly, gave poor advice, whatever and report them to their supervisor.
My experience is that, no, the person isn't removed on the first complaint. But, enough complaints and reports about a person at a job puts that boss in the position to either move that person into more training or move them out of the job. Call centers are run on metrics. And poor customer service really hits those metrics hard. Loss of subscribers, complaints, bad publicity, all this reflects not only on the call center group you are calling in to but eventually on the company that is contracting them as well.
While I have no direct experience with Blizzard EU, I would suggest reporting this kind of poor service to the highest person you can there. Ask for a supervisor, then ask for their supervisor and so on and so on. And don't fall for that "no supervisors are available" crap. Because there is ALWAYS a boss on duty. It's part of the SLA that most call centers use.
I'm sorry you have had bad exeriences with the EU team. But reporting it and being a pain in the butt about it to that call center is the fastest way to get a response and corrected behavior. Heck, send email to the US support staff with as much documentation as you can. I guarantee that the more you voice your concerns, the more ppl will sit up and take notice.
Which part of scroll to the bottom of the page didn't you understand ?
Which part of scroll to the bottom of the page didn't you understand ?
What part of "The only one who is asked to send their application to Vivendi is the German Translator. Translation is one of the things a publisher does. Vivendi is a publisher. They don't do a shit regarding to how a game is operated. They fund, produce (The disc's) and do translations and marketing." didn't you understand? Sounds to me like you took a quick search for the word "vivendi" on that website and take that as a proof that they operate the game.
Certainly, follow the links in the post's you may well be suprised to find that the broweser will go to the pages which has the information that I am refering to.
If your after other information then the facts stated so far then be a little more specific at what you want and I'll see if I can find it for you. If your only problem is being unable to follow the links and read them then there really isn't a lot I can do to help you.
Which part of scroll to the bottom of the page didn't you understand ?
What part of "The only one who is asked to send their application to Vivendi is the German Translator. Translation is one of the things a publisher does. Vivendi is a publisher. They don't do a shit regarding to how a game is operated. They fund, produce (The disc's) and do translations and marketing." didn't you understand? Sounds to me like you took a quick search for the word "vivendi" on that website and take that as a proof that they operate the game.
If you have not got the intelligence to research the tie between Vivendi and Blizzard, which is easy to on several gaming industry sites, If the fact that both the organisations have the same address in the same town but according to you are not connected.
Finally if your still addimant that Vivendi don't operate WOW
http://www.blizzard.co.uk/inblizz/profile.shtml
Again bottom of the page....
I have lead you to water if your to stupid to drink that isn't my problem
I have NEVER said that Vivendi hasn't anything to do with Blizzard. You said that the company behind Horizons runs Blizzards support in Europe. Wich isn't true, since there is no connection between tulga games, Atari and Vivendi. Yes I know that Vivendi is Blizzard publishers, yes they handle the translation, yes the publish it, yes they promote it, but they haven't gotten a single thing to do with tulga games and Atari. That is what I'm trying to tell you. One of the main points of your op was that the company behind Horizons runs Wow Europes support, wich isn't true. There is no connection between Vivendi/Blizzard and Atari/Tulga. Get it?
Yes... the tie between Vivendi and Blizzard... is that VIVENDI OWNS BLIZZARD. i tought it was clear from the start yes? Blizzard is a Vivendi's company! SO of COURSE Blizzard is supported by Vivendi. But this do not means that Horizon's support and Blizzard's support is the same considering Blizzard has their own headquarters in Velize and Frankfurt.
Vivendi is a HUUUUGE company, owning movie companies, game companies and i do not know what else. they are mostly publishers, meaning there is no game just with "Vivendi" on it but is always "Vivendi" and "Blablabla".
prs-bb2-pos7-0-0.telia.net [213.248.65.117] this is one of the points of passage of my tracert to the Eu login server. sadly i don't know how to get where it is located whithout buying expensive software. Telia-Sonera is a very big ISP company and is Sweden. in addition they recently acquired Sonera, the biggest Finnish telecomunications company, so i would dare say Telia has very close links with all nortern countries and that might be the reason while we got no problems here.
Edit: as phoenix said, it also came to me as surprise your informations about Vivendi caring for Horizon's support as that was a Atari product and i am not aware of any connection between Atari and Vivendi. maybe you can enlighten us on that as the Horizons euro web page is down at the moment?
"If you give a man a fish, you feed him for a day, if you teach him how to fish, you feed him for a lifetime"