Billing system SUCKS BADLY.

Sathzusce

I am trying to reactivate one of my old octavian accounts and it had seem to stalled on me.

I also emailed billing support but they did not help me either.
They told me to go contact something else and that is what made my head spin.

NEVER Have I had to wait a couple of weeks for something to get through.

While when I normally reactivated, it went instant and smoothly.

JG_Hurricane

I just reactivated both of my accounts and had no problems at all. One of them of course I have forgotten some of the information I need, so I'm using the one time direct debit. Each month the account goes inactive, and when I realize it's time to pay up again, it usually takes about 20 minutes to get the account back online and running.

Not to say I haven't heard the complaints about the billing system, but I can say it's not always a pain in the rear. At least for me I've had no problems.

Crooklyn

Hi,

Yea I just reactivated both of my accounts as well.  There is support email and number avail. for people having issues.  I'll find it and post it ASAP.

-Crooklyn

ZeroZ95

I've started and stopped and restarted about a dozen different accounts over the years for various purposes (some short term, some long). The most I ever had to do was send an e-mail to the PBC people (jumpgate_billing@netdevil.com) and tell them all the info I could remember on the account to prove ownership. I've never had PBC take more than a few hours to get me back online.

The actual online billing part is easy to make an error on, so you have to read it all closely.

Ranger_Allan

I just reactivated my account, and I seriously don't understand what the OP was talking about...

 

 

Ambrosius

LOL, they never have a problem billing me!