CRS's seem to be getting better...

Carbide

Well I filed a ticket yesterday because *surprise* part V of "working for boba fett" was broken.  Not an hour later I was contacted by a CSR who asked me a couple of questions and then asked me to log off for 15 minutes while he checked out my account.

When I came back he commented the ticket to say he couldn't get the quest to work either so gave me the xp reward and the pistol reward.  In addition to that, since I had to stop in the middle of a quest for the Jedi Starfighter to log out, he set that portion of the quest to complete so I wouldnt' have to redo it.

The CSR's also took over the account of a guildmate of mine who was having trouble and sorted out her issues for her.  In the three years I've played I never had a CSR do this - mostly they'd just say "sorry we cant help you but we're aware of the problem."

It seems that at least something in this game is actually improving.

Xcathdra

So bascially since there are about 40 people playing SWG the 3 CSR's they have are doing a better job.. ok

Carbide

well less people but more issues because they broke so much... I'd say it evens out.

Keep up the hate!! It's healthy.

hipiap

Ok....mister cynical...there are more than 40 playing....maybe 150.....but yeah...some of the CSR's actually do their job right.

I should know...I was a CSR once.  NOT for SW:G.

AdevDarkstar

Ok thats kinda funny, the CSR is like yeah the quest is screwed and we are not capable of fixing it so here is some xp and a pistol, now run along a play.

duncan_922

Like with everything, there's some good ones and there's some bad ones.   Others work by the mood they are in.   When I used to play there were times I would get a ticket answered immediately and times they basically told me: "You are SOL!"

Tiller

The CSR tools are provided by the devs, that says something. I wonder if they feel the same way we do. Plus CSRTomothyV (best CSR Bloodfin ever had) is running the show over there now. To bad he got promoted away from bloodfin because that guy was just like one of us.

Carbide

---

Originally posted by AdevDarkstar
Ok thats kinda funny, the CSR is like yeah the quest is screwed and we are not capable of fixing it so here is some xp and a pistol, now run along a play.

---

I'll take the quest xp I WOULD have gotten and the pistol I WOULD have gotten if the quest worked over "I'm sorry there's nothing we could do"